Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4
Assistant Manager Of Ticketing
(This is really the Box Office Manager for our Concerts and Lectures department.)
The Metropolitan Museum of Art
Category:Administrative
Description:
Reporting to the Senior Manager, Promotion & Sales, this person acts as an integral member of the department by providing leadership in customer service and ticketing operations. Primary Responsibilities and Duties: • Provide leadership and supervision for staffs selling single and group tickets for approximately 150 events annually • Manage the implementation of pricing and scaling structures for single ticket sales, subscription sales and special offers • Execute the building and administration of events in Tessitura including seating charts, price tables, holds/kills, discounts, etc. • Responsible for daily ticket printing and distribution, monetary reconciliation and deposit, onsite cash volume, settlement of credit card business – including subsequent chargeback processing. • Oversee the inventory of ticket stock, envelopes, and enclosures; • Serve as liaison with IS&T regarding the inventory and operation of the ticketing hardware, including ticket printers and scanners • Oversee financial reconciliation for all box office transactions, preparing box office statements and event reconciliation reports; verify the end-of-run summary of receipts • Support the marketing team with input and tracking of sales data Develops manifests and scales the house as necessary • Prepare daily, weekly and monthly cash and financial reports in accordance to organization guidelines • Responsible for compliance to all company policies and procedures in order to adhere to all audit programs • Recommend, implement and continually improve customer service policies and procedures • Resolve ticketing issues and respond to customer inquiries with empathy and authority • Maintain emergency processing plan for real time system failures • Establish and develop relationships with ticketing contractors including Tessitura, Theatre Development Fund, Goldstar, etc. • Serve as cross-departmental contact for VIP, artist, guest, and development seating needs • Establish relationships with IS&T and Digital Marketing to coordinate issues needed for web sales and ticket kiosk. Serves as liaison with IS&T regarding the inventory and operation of the ticketing hardware, including ticket printers and scanners. • Manage event inventory to ensure that ticket fulfillment occurs for all avenues: public sales, contractuals, press, VIPs, emergencies and special circumstances • Hire and train volunteer staff • Other related duties Requirements and Qualifications: Experience and Skills: • A minimum of 5 years of experience in ticketing service with a 2 years minimum working with Tessitura • 2 years of management or supervisory experience in ticketing or a closely related role • Strong customer service ethic; professional, pleasant, empathetic demeanor • Excellent telephone skills, email and MS Office abilities • Knowledge of performing arts highly desirable • Position requires frequent weekend and evening hours Knowledge and Education: • Bachelor’s Degree required Please send cover letter, resume, and salary history to careers@metmuseum.org with the position title in the subject line.
Hi Jeff,
Julie posted it to the New York Tessitura group on the Network forums. That’s why you received it. Not sure about the Normal 0 bit.
Best,
Michael W. Johnson
-----------------------------
michael.johnson@metmuseum.org
p. 212-650-2830
From: Greater New York City Area [mailto:groups-greaternyc@tessituranetwork.com] On Behalf Of Jeffrey Spar Sent: Wednesday, August 27, 2014 4:56 PM To: Johnson, Michael Subject: Re: [Greater New York City Area] BO Manager at Metropolitan Museum of Art
Hi
Is this an FYI for me or did it go to a c and l mailing list?
If so, which list?
And why the line at the top that starts Normal 0 ?
Jeff
On Aug 27, 2014, at 3:29 PM, "Julie Carmody" <bounce-juliecarmody9441@tessituranetwork.com> wrote:
Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Assistant Manager Of Ticketing (This is really the Box Office Manager for our Concerts and Lectures department.) The Metropolitan Museum of Art Category:Administrative Description: Reporting to the Senior Manager, Promotion & Sales, this person acts as an integral member of the department by providing leadership in customer service and ticketing operations. Primary Responsibilities and Duties: • Provide leadership and supervision for staffs selling single and group tickets for approximately 150 events annually • Manage the implementation of pricing and scaling structures for single ticket sales, subscription sales and special offers • Execute the building and administration of events in Tessitura including seating charts, price tables, holds/kills, discounts, etc. • Responsible for daily ticket printing and distribution, monetary reconciliation and deposit, onsite cash volume, settlement of credit card business – including subsequent chargeback processing. • Oversee the inventory of ticket stock, envelopes, and enclosures; • Serve as liaison with IS&T regarding the inventory and operation of the ticketing hardware, including ticket printers and scanners • Oversee financial reconciliation for all box office transactions, preparing box office statements and event reconciliation reports; verify the end-of-run summary of receipts • Support the marketing team with input and tracking of sales data Develops manifests and scales the house as necessary • Prepare daily, weekly and monthly cash and financial reports in accordance to organization guidelines • Responsible for compliance to all company policies and procedures in order to adhere to all audit programs • Recommend, implement and continually improve customer service policies and procedures • Resolve ticketing issues and respond to customer inquiries with empathy and authority • Maintain emergency processing plan for real time system failures • Establish and develop relationships with ticketing contractors including Tessitura, Theatre Development Fund, Goldstar, etc. • Serve as cross-departmental contact for VIP, artist, guest, and development seating needs • Establish relationships with IS&T and Digital Marketing to coordinate issues needed for web sales and ticket kiosk. Serves as liaison with IS&T regarding the inventory and operation of the ticketing hardware, including ticket printers and scanners. • Manage event inventory to ensure that ticket fulfillment occurs for all avenues: public sales, contractuals, press, VIPs, emergencies and special circumstances • Hire and train volunteer staff • Other related duties Requirements and Qualifications: Experience and Skills: • A minimum of 5 years of experience in ticketing service with a 2 years minimum working with Tessitura • 2 years of management or supervisory experience in ticketing or a closely related role • Strong customer service ethic; professional, pleasant, empathetic demeanor • Excellent telephone skills, email and MS Office abilities • Knowledge of performing arts highly desirable • Position requires frequent weekend and evening hours Knowledge and Education: • Bachelor’s Degree required Please send cover letter, resume, and salary history to careers@metmuseum.org with the position title in the subject line.