Hello All
We are experiencing a huge number of chargebacks for our Christmas show this last December through our Website.
I have never had over 40 chargebacks before, so I got them all together and noticed that all of the accounts that were created had US addresses and the email address in the account does not look like real email addresses.
We do have the CVV activated in the Payment Methods but I am hoping that if anyone has any suggestions to see if we can protect ourselves against this scammer, I would greatly appreciate. Also, does anyone use the "Require Postal Code" and have you had any issues with that. We don't have it currently enabled, if we did, what exactly is it asking for. Meaning, if I put in a US code or another country code, would it bounce the transaction.
We currently use Windcave and Evalon, so if that helps with any suggestions.
Thanks so very much,
Debbie Wallin, Accounting Manager
The Royal Winnipeg Ballet
Hi Debbie,
We've been having this issue since October. It seems to be tapering off a bit, but we're still getting more disputes that we've ever had. We're on Windcave and Elavon as well. We have CVV required, and we activated the "lax" level of AVS where either the street address or the postal code on the patron's account must match the info on the credit card billing address. We also blocked a handful of countries where some of the disputed credit cards were originated. We've tried a few other risk rules, but had to backtrack because it created more customer service issues than it was worth. For now it seems we've enabled what we can but, as some others said on this thread, it prevents some chargebacks but doesn't eliminate them fully.I had a ticket open with Tessitura about this, which unfortunately dragged on for over a month with unsatisfactory answers, as they didn't see this as big of a problem as we did. Windcave was must more active in helping us to figure out some solutions.
Hi Anastassia
Thank you for your reply. So you are currently using the AVS, it is as simple as turning it on on our TNew setting. Or it is a whole thing that requires the involvement of Windcave and Elavon, or another 3rd party software. And I am thinking there may be a cost for that also.
Thanks
Debbie
Hi Debbie,(Apologies for the late reply).This was something Windcave can turn on quickly and was at no charge to us, as it's part of their services.We did run into an issue where AVS was on but wasn't actually checking anything, which appeared to have been a Tessitura issue, so they fixed that at no cost too.If you do turn on AVS, definitely do some good testing to make sure it's checking for the required information.