Hello All
We are experiencing a huge number of chargebacks for our Christmas show this last December through our Website.
I have never had over 40 chargebacks before, so I got them all together and noticed that all of the accounts that were created had US addresses and the email address in the account does not look like real email addresses.
We do have the CVV activated in the Payment Methods but I am hoping that if anyone has any suggestions to see if we can protect ourselves against this scammer, I would greatly appreciate. Also, does anyone use the "Require Postal Code" and have you had any issues with that. We don't have it currently enabled, if we did, what exactly is it asking for. Meaning, if I put in a US code or another country code, would it bounce the transaction.
We currently use Windcave and Evalon, so if that helps with any suggestions.
Thanks so very much,
Debbie Wallin, Accounting Manager
The Royal Winnipeg Ballet
It's been a while, but we found that requiring the postal code exact match with AVS quickly caused more problems than it solved. I don't know if Windcase handles Canadian codes better now, but even still, the number of our existing patrons who inputed their own postal codes incorrectly was quite surprising.
When we have these situations come up now the account gets a Suspected 3rd Party Reseller constituency and will no longer receive valid PAH tickets. It's still whack-a-mole. Just slows them down a bit. Hope to hear some better solutions in this thread.