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Credit Card Chargebacks

Debbie Wallin
$organization

Hello All

We are experiencing a huge number of chargebacks for our Christmas show this last December through our Website.

I have never had over 40 chargebacks before, so I got them all together and noticed that all of the accounts that were created had US addresses and the email address in the account does not look like real email addresses.

We do have the CVV activated in the Payment Methods but I am hoping that if anyone has any suggestions to see if we can protect ourselves against this scammer, I would greatly appreciate.  Also, does anyone use the "Require Postal Code" and have you had any issues with that.  We don't have it currently enabled, if we did, what exactly is it asking for.  Meaning, if I put in a US code or another country code, would it bounce the transaction.

We currently use Windcave and Evalon, so if that helps with any suggestions.

Thanks so very much,

Debbie Wallin, Accounting Manager

The Royal Winnipeg Ballet

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  • 0 $organization

    Hi Debbie, 

    This is something we're experiencing as well. Our team here met this week and while we have CVV enabled, we do not have AVS enabled, so we're looking at that now, which we hope will eliminate a lot of these chargebacks. I have  aticket open with the network that hasn't been answered yet regarding how AVS or require postal code works as all the documentation is now focused on TMS. 

    We're locally hosted and are with Windcave if that helps at all. When I finally hear back from someone at the network, I can update this thread. 

  • 0 $organization in reply to Michele Keutsch

    Hi Michele

    Thank you for your response, I have also opened a ticket with Tessitura to see what they suggest, so I will also update with they info that they have.

    We also do not have AVS enabled.  We did try it quite a few years ago, but they were having issues with the Canadian Postal Code at the time.  We also have international students making purchases and AVS could not recognize the address.  So I am hoping that they have improved AVS, are there any other Canadian Organizations using AVS and do you have any issues with it.

    Thank you and look forward to hearing more

    Debbie 

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  • 0 $organization in reply to Michele Keutsch

    Hi Michele

    Thank you for your response, I have also opened a ticket with Tessitura to see what they suggest, so I will also update with they info that they have.

    We also do not have AVS enabled.  We did try it quite a few years ago, but they were having issues with the Canadian Postal Code at the time.  We also have international students making purchases and AVS could not recognize the address.  So I am hoping that they have improved AVS, are there any other Canadian Organizations using AVS and do you have any issues with it.

    Thank you and look forward to hearing more

    Debbie 

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