Hello All
We are experiencing a huge number of chargebacks for our Christmas show this last December through our Website.
I have never had over 40 chargebacks before, so I got them all together and noticed that all of the accounts that were created had US addresses and the email address in the account does not look like real email addresses.
We do have the CVV activated in the Payment Methods but I am hoping that if anyone has any suggestions to see if we can protect ourselves against this scammer, I would greatly appreciate. Also, does anyone use the "Require Postal Code" and have you had any issues with that. We don't have it currently enabled, if we did, what exactly is it asking for. Meaning, if I put in a US code or another country code, would it bounce the transaction.
We currently use Windcave and Evalon, so if that helps with any suggestions.
Thanks so very much,
Debbie Wallin, Accounting Manager
The Royal Winnipeg Ballet
Hi Debbie,
We're also having this issue. We have CVV active but not AVS. But in talking to other orgs, it doesn't seem that AVS has much effect. So, we're in the process of setting up 3DS (3D Secure) from Windcave (Windcave | 3D Secure | EFTPOS | Payment Gateway | Online Credit & Debit Card Processing) to see if it helps. Although it requires some information from Elavon that seems tricky to get.
This is interesting Neil! I've forwarded that link to our team here as we're on Windcave as well. Thanks for this.