Tess for Concessions and Store.

Hey Jen - we are using it for both. Essentially for concessions we're selling a voucher. Our concessions don't use Tessitura, so while we say you are purchasing a beer or a glass of wine, you're just paying $10 or whatever amount for a voucher that you can redeem at the bars. It's an actual performance in Tessitura, and there's one 'Beverage' event for every main stage performance. Patrons get a ticket that says what they've purchased and it is handed in at the bars. 

As for the store - we dropped our major store site during the pandemic and decided to go with selling in Tess. Our site is custom as well so our developers created an entire set of tables to get the info out of Tess onto our website. It's VERY far from perfect and is absolutely not sustainable now that we're back into regular season mode. Inventory is a nightmare as the physical store doesn't use Tessitura, so what we've done is that the store will 'sell' a certain amount of inventory to Tessitura. We created a new facility for clothing where we use the zones as sizes. Otherwise, DVD's, Blu-Rays and a few other items just use a general admission facility. Our biggest hurdle was taxes and shipping and still is to this day. We are only able to accommodate one shipping amount so can't sell anything that costs more to ship than what we have on the site now. We're discussing moving back to something more retail related. 

Feel free to reach out if you have any questions! 

Michele

Thanks Michele! 

We are currently using Counterpoint in our retail store, that is connected to a shopify store. Has separate apps to manage this and that. It's not ideal either. 

Thanks Michele! 

We are currently using Counterpoint in our retail store, that is connected to a shopify store. Has separate apps to manage this and that. It's not ideal either.