Hello everyone,
We've recently started exploring the possibility of implementing N-Scan for KWS concerts once we have resumed in-person performances. This isn't the first time we've explored this option, but timing and other logistical roadblocks have prevented my predecessors from being able to move forward with the project previously. We have seven different venues where we hold concerts, but our largest and main venue is what is causing most of our logistical issues. The venue also sells a limited number of tickets to our concerts on a consignment basis through a different ticketing system, with the large majority of those tickets being walk-up the night of the concert. This might account for 20 tickets some nights, but could be 100-200 on other nights.
The problem we're running into is twofold:
If anyone is willing to share their insight with the above to questions in mind, or just their experiences with N-Scan in general I would really appreciate it. I have met with someone at Tessitura, of whom provided a lot of useful information as well, but additional details about N-Scan from our communal perspective would be great.
Thanks so much everyone!
Kim
Hi Kim,
We've had quite a lot of experience dealing with ticket sales using other systems. Many of our events have a Ticketmaster allocation. Our original solution was to import all the Ticketmaster orders before the event and use nscan. This did mean we had to cut off sales in Ticketmaster once the import was completed which wasn't an ideal solution for all of our events. It was also quite a labour intensive process which as you say is not the best when event days are already very busy. A few years ago we changed our approach. We brought in Ticketmaster scanners and had FOH scan using both systems. This did make things a little trickier for FOH but had lots of advantages for the patrons, the rental clients and made things easier for us. We still import the orders but are able to do so at a more leisurely pace after the events.
Alan
Hi Alan, thank you for your input! It turns out, there may be a chance that the venue in question is also installing a scanning system that is compatible with our tickets that are sold via their system (but not Tessitura), so we may be in a duplicate scanner situation in the end as well. Did your FOH scan the tickets for patrons or did the patron's scan themselves with an attendant present? We usually use different ticket colours so FOH can differentiate between tickets purchase at either venue, and I suppose this would help them moderate which scanner to use. I will welcome any further insights and suggestions regarding a double scanner situation.