Hello everyone,
We've recently started exploring the possibility of implementing N-Scan for KWS concerts once we have resumed in-person performances. This isn't the first time we've explored this option, but timing and other logistical roadblocks have prevented my predecessors from being able to move forward with the project previously. We have seven different venues where we hold concerts, but our largest and main venue is what is causing most of our logistical issues. The venue also sells a limited number of tickets to our concerts on a consignment basis through a different ticketing system, with the large majority of those tickets being walk-up the night of the concert. This might account for 20 tickets some nights, but could be 100-200 on other nights.
The problem we're running into is twofold:
If anyone is willing to share their insight with the above to questions in mind, or just their experiences with N-Scan in general I would really appreciate it. I have met with someone at Tessitura, of whom provided a lot of useful information as well, but additional details about N-Scan from our communal perspective would be great.
Thanks so much everyone!
Kim
Hi Kim,
I know your pain well as I was one of those predecessors that tried. I really like Tal's idea. You could have a different ticket design that doesn't have a price on it. Just the seat and concert info.
My initial reaction was to just not scan at CITS and go on the honour system. I know I attended at least one Stratford performance where they weren't scanning. BUT, knowing the volume of exchanges that happens with your subscribers, that might not be available option.
I too am curious about Karen's story.
Good luck and I hope you find a solution that works for you and the CITS team!
Jessica
Thanks for adding to the conversation Jessica! I think the honour system will be our final resort, but we're hoping this will help us reduce possible double seating issues as a result of those exchanges that I know you're all too familiar with. Hopefully we will come up with a good plan here and can move ahead with N-Scan.