How are you all doing and dealing with COVID-19?

Hello friends!

I just joined. I had no idea this TUG even existed! So thanks to Meredith for the message in the defunct Calgary TUG. 

We have been working from home since March 13th.  We cancelled our first show on the 12th (and subsequently canceled the rest of our season)  and have been slowly (oh, so slowly) contacting patrons to process ticket returns.  Right now, our Audience Services team (with some help from Development) are manually processing the returns.  It's kind of horrifying how something like this highlights the truck size holes in your processes. We had almost no cancellation strategy - at least nothing on this scale. :( 

I am trying to play catch up with the new cancellation tools that Tessitura and Wordfly have released. But I am down a team member (it's just me right now) so it makes for slow going.  Hoping to automate some of the return processes by the end of May.  We were also very, very close to announcing our 20-21 season and kicking off our subscription renewals campaign for the new season. Needless to say, the brakes have been slammed on that as we need to regroup and figure out what 20-21 might look like. We already did our subscription rollover, so I suspect after our returns are taken care of, I will be up to my eyeballs with seat releases and new season config.   It's great to be busy, but wow. :)  

As for our artistic endeavours, our Artistic and Marketing & Communication teams have started to roll out a little bit of digital content with more in the pipe. At least until we get a better sense of what the future holds.  We don't have a timeline for getting back into our theatre and back onstage, but my gut is telling me January 2021 at the earliest.   And even then, I suspect not to a full house and definitely with some social distancing and OHS processes in place.  So that may prove to be an interesting challenge.  

Hope you are all doing well!  Can't wait to share ideas - especially from a uniquely Canadian perspective! 

Kristine

Hello friends!

I just joined. I had no idea this TUG even existed! So thanks to Meredith for the message in the defunct Calgary TUG. 

We have been working from home since March 13th.  We cancelled our first show on the 12th (and subsequently canceled the rest of our season)  and have been slowly (oh, so slowly) contacting patrons to process ticket returns.  Right now, our Audience Services team (with some help from Development) are manually processing the returns.  It's kind of horrifying how something like this highlights the truck size holes in your processes. We had almost no cancellation strategy - at least nothing on this scale. :( 

I am trying to play catch up with the new cancellation tools that Tessitura and Wordfly have released. But I am down a team member (it's just me right now) so it makes for slow going.  Hoping to automate some of the return processes by the end of May.  We were also very, very close to announcing our 20-21 season and kicking off our subscription renewals campaign for the new season. Needless to say, the brakes have been slammed on that as we need to regroup and figure out what 20-21 might look like. We already did our subscription rollover, so I suspect after our returns are taken care of, I will be up to my eyeballs with seat releases and new season config.   It's great to be busy, but wow. :)  

As for our artistic endeavours, our Artistic and Marketing & Communication teams have started to roll out a little bit of digital content with more in the pipe. At least until we get a better sense of what the future holds.  We don't have a timeline for getting back into our theatre and back onstage, but my gut is telling me January 2021 at the earliest.   And even then, I suspect not to a full house and definitely with some social distancing and OHS processes in place.  So that may prove to be an interesting challenge.  

Hope you are all doing well!  Can't wait to share ideas - especially from a uniquely Canadian perspective! 

Kristine