Hello fellow Canadians,
Hope you are all doing well! Wanted to start a little forum/discussion post about how we are all doing and dealing with COVID-19. Either personally, or as an institution. Lots of the talk we see seems to be very US focused, and although lots applies, some of it doesn't. So I thought it might be good to have a little space for us to connect on the topic.
Great idea.
We at Massey Hall and Roy Thomson Hall have been working from home since the week of March 16. We began rolling out show postponements that week and continue re-schedule our spring concerts to the fall. We closed our ticket line, initially fielding any refund requests via our "contact us" email but have since rolled out the TNEW return request feature with good success! I'm also working on a soft roll out for selling accessible seating online for those optimists out there who are buying tickets for our fall concerts.
My colleagues in Marketing, etc. are working on initiatives like promoting of digital content. For example, we have an archive of over 45 Live at Massey Hall performances (https://www.masseyhall.com/live-at-massey-hall/)
Like all other construction projects in Ontario the Massey Hall revitalization work was suspended when the province imposed further restriction to the list of essential services.
I'll spread the word on this user group with my colleagues here. I wonder if there's an effective way to get the word out about the group to all the Canadian users on the network.
Glad to hear that you are getting some new features rolled out and they they are working well! I will have to go take a look at your TNEW site at some point, I always like seeing what others are doing with the product.Totally agree that it would be brilliant if there was a way to 'target' all Canadian main organization contacts to let them know this group exists. I think lots of people are trying to connect with others who 'get it'....especially as this situation continues to extend itself.