Tessitura v16 is easier to use, both for your ticketing & admissions teams and for your customers. That also means it’s easier than ever to train your front-line staff. This session will cover new features including:

• Web-based user interface
• Constituent record screens
• Improvements to segmentation (formerly extractions) and reporting
• Reference tables for setup and configuration

Learn about new membership processing functionality in orders. We’ll also explore enhanced benefits redemption features, including self-service options on TN Express Web (TNEW). We’ll close with an overview of changes to Access Control and the TNEW order confirmation.

v16 training

This live webinar is part of the Ticketing & Admissions Learning Path for v16. For this path, we also recommend:

• v16 for Memberships, Part 2: Processing memberships and benefits [17/18 January]
• v16 for Constituent Communications, Part 1: Segmentation and lists [13/14 March]
• v16 for Constituent Communications, Part 2: HTML templates and emailed acknowledgements [15/16 March]
• v16 for Data Analysts, Part 1: Reports [20/21 March]

Please note: These are repeats of the v16 training series presented earlier in 2022. As we are iteratively releasing v16 to get new features to you faster, the content of these training sessions has been updated, so it’s ok to attend more than once!

Each session is recorded and forms part of a suggested learning path. Each learning path has been designed to provide a personalized journey through v16 by a specific job role or function. As the live sessions happen, the videos will be replaced with new recordings to ensure you get the most up-to-date information.

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