How do I cancel or reschedule an event?

Life happens! If something changes after you have published an event, you have two options depending on the situation: reschedule it by editing the event details, or cancel it if it is not going ahead at all. In most cases, rescheduling by editing is the better choice — it keeps the event page intact and preserves the existing registration list.

Rescheduling an event

If your event is moving to a new date or time, the simplest approach is to edit the event directly rather than cancelling and starting over. This keeps your existing registrations in place and avoids confusion for members who have already signed up.

1. Navigate to the event listing in your community group.
2. Look for the red More button above the total registrations field.
3. If you do not see the More button, refresh the page once or twice and it will appear.
4. Select More and choose Edit from the dropdown.
5. Update the date, time, and any other details that have changed.
6. Select Post to save and publish the updated version.

Tip: After updating the event, add a comment on the event page letting attendees know what changed and why. Members who are already registered will appreciate the heads up, and it keeps the page transparent for anyone who finds it later.

Cancelling an event

Cancellation should only be used when the event is definitively not going ahead. Once cancelled, the action cannot be undone — so if there is any chance the event will be rescheduled, edit the date instead and update attendees via a comment.

1. Navigate to the event listing in your community group.
2. Look for the red More button above the total registrations field.
3. If you do not see the More button, refresh the page once or twice and it will appear.
4. Select More and choose Cancel Event from the dropdown.

Once cancelled, the platform will automatically:

• Add a prominent cancellation notice to the top of the event page.
• Send a cancellation notification to all invited attendees.

What to do after cancelling

We recommend adding a comment on the event page to give attendees more context, for example, explaining the reason for the cancellation and whether you plan to reschedule. This adds a personal touch and helps members feel informed.

The Community team can also follow up with a direct email to confirmed attendees as an extra step. If you would like us to do this, get in touch at community@tessituranetwork.com.

Note: Cancellation is permanent and cannot be undone. If you are unsure whether the event will go ahead, edit the date and add a comment rather than cancelling.

Need help managing a cancellation or reschedule? Reach out to the Community team at community@tessituranetwork.com and we will help you through it.