https://communitytest.tessitura.com/topical_groups/zoos-aquariums-tug/A topical Tessitura Community for Tessitura members interested in Museums, Zoos & Aquariums. Updates, meeting announcements, and files will be shared in this space.en-USTelligent Community 12 Non-Productionhttps://communitytest.tessitura.com/topical_groups/zoos-aquariums-tug/c/e/1569Wed, 01 May 2024 20:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:111e0350-d7ee-40f1-9fb6-7ae3a05120c0Mark DuBoseJoin us for the next MZA Tessitura Community meeting, where we'll focus on Member Benefits! This session, led by Kevin Sheehan, Director of Learning Content from Tessitura, will give us a look into the functionality, setup, and uses of Benefits. Whether your org is new to v16, in the midst of upgrading, or considering the move soon, this session will be valuable for everyone. We hope to see you there! What to expect : A short greeting from the MZA Chairs A demo of Member Benefits Q & A about the topic & more When : May 1st, 2024 from 4 - 5 PM Eastern Invite Info Click Here to join the Zoom meeting Meeting ID: 868 7831 5652 Passcode: 372858benefitsmembershipMuseumsv16https://communitytest.tessitura.com/topical_groups/zoos-aquariums-tug/f/discussions/35456/salesvu-integration/92094Mon, 25 Mar 2024 17:40:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:20594615-a1d4-45b5-81a5-db6300967dfaBeth DietzlerThanks, Dan! I'll send you an email. Bethhttps://communitytest.tessitura.com/topical_groups/zoos-aquariums-tug/f/discussions/35456/salesvu-integration/92093Mon, 25 Mar 2024 17:27:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:75c4aea8-5354-417d-9c35-8d9b86045e67Dan RuthHi Beth, We use SalesVu in our gift shop and for IMAX theater concessions. I'd be happy to meet with you to chat about how we use it and how it works with the integration. Please send me an email at druth@thetech.org and we can set up a time to talk. Thanks! Danhttps://communitytest.tessitura.com/topical_groups/zoos-aquariums-tug/f/discussions/35487/marketing-ads-questionMon, 25 Mar 2024 16:23:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:66522168-38f5-48eb-9b52-418c10db9120Julie BrellenthinHello! I have a question regarding marketing ads and how many versions is the right number? Long story short, we are working with a new marketing agency this year. As we get ready to launch our spring/summer acquisition ads for our membership program, we have 4-5 different marketing ads that we will rotate over the next 19 weeks. Each ad concentrates on a different component of our membership program; such as, value, benefits, members-only events, etc... With our previous agency, we had 7 different versions allowing alot of flexibility with ads. I am concerned that with a lower number of versions, the public could "tune out" our ads. What does your organization do? Do you rotate different versions of your ads throughout the year? How many versions do you have? Any pros and cons? Thank you.membershipszoosmarketingaquariumshttps://communitytest.tessitura.com/topical_groups/zoos-aquariums-tug/f/discussions/35456/salesvu-integrationThu, 21 Mar 2024 16:01:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:58b74c4b-7e4b-4fb1-9238-2c864a59997bBeth DietzlerHello everyone!! I work in a Consortium and we are adding in our first museum member! We are very excited to have them on board! They have much larger retail needs than our performing arts orgs, and we were exploring the SalesVu integration. Does anyone here have experience with them for your retail/gift shops? Would love to hear experiences of all kinds!! Thanks! Bethhttps://communitytest.tessitura.com/topical_groups/zoos-aquariums-tug/f/discussions/35430/any-iterable-users-in-this-groupTue, 19 Mar 2024 17:16:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:a2ac8448-29fe-4624-a23c-d77e2101f2aaPaul Holman-KurskyHi everyone - we're considering potential replacements to our ESP and are looking at Iterable among the finalists. Are there any orgs within this group that use it for email/marketing automation? If you do use it, would you be willing to chat briefly by phone/email about your setup, especially as it relates to onboarding/integrating with Tess? Please let me know. Thanks very much for your help!marketingEmail Strategyhttps://communitytest.tessitura.com/topical_groups/zoos-aquariums-tug/f/discussions/35387/is-anyone-using-tess-for-a-loyalty-program-and-tracking-associated-points-cross-post-from-membership-groupFri, 15 Mar 2024 15:06:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:fad0e1f7-f711-49c8-bff1-5260618eb95bAngela TharpWe're newer to Tess and exploring all the cool things we might be able to do. If you're using Tess for a loyalty program and tracking associated loyalty points, can you please let me know? Our museum is hoping to get a count of how many are doing this. Also, would you be willing to chat by phone/email about your program and set-up? Really appreciate any help. Thx!customer servicemembershipsbenefitshttps://communitytest.tessitura.com/topical_groups/zoos-aquariums-tug/f/discussions/35333/3rd-party-sellers---concierge/91731Sat, 09 Mar 2024 14:35:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:9e65f5d1-f815-4481-b3ad-9ba5436a1e26Chelsea MartiHi Samantha, We just started doing something very similar with our local hotels. We run a Consignment program where we sell the tickets to each hotel at a discounted rate. We then mail them x number of physical passes. Then the hotels add it into their bookings at our full price and they keep the difference. Those physical passes get handed to the hotel guest at check-in and they hand them back to our Front Desk staff. In Tessitura we have a specific ticket type to know how many were redeemed. I am not sure how the woman who handles this program sells them into Tessitura (to send to the hotels), but I can send along her email if you'd like so she can explain further.https://communitytest.tessitura.com/topical_groups/zoos-aquariums-tug/f/discussions/35333/3rd-party-sellers---concierge/91728Sat, 09 Mar 2024 00:05:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:2842f1db-1c98-4916-8d0d-511587cac41fMegan QuintalHi Samantha! At California Academy of Sciences we have a robust partnership/third party sales process. I am happy to share your contact info with our sales manager to provide more info for you! Best, Megan Quintal Guest Experience Managerhttps://communitytest.tessitura.com/topical_groups/zoos-aquariums-tug/f/discussions/35333/3rd-party-sellers---conciergeFri, 08 Mar 2024 23:48:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:9a480132-6735-41e1-a84b-dfb87e0fe7feSamantha WilsonHi Experts! We are based in Las Vegas and want to partner with the concierge services at our hotels, and other third party places such a bus tour places where they can sell tickets to our museum. We need to be able to track who sells what so that they can get a commission on these sales. Does anyone do something like this and if so, how? Thanks! Samantha Wilson Senior Database Manager The Neon Museum, Las Vegas x-posting in TKT grouphttps://communitytest.tessitura.com/topical_groups/zoos-aquariums-tug/f/discussions/35137/tms/91264Mon, 19 Feb 2024 17:44:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:6daff486-2a51-448b-9a7f-27b43011de29Amanda AbernathyOoh, loop me into that convo...We also want to migrate our WorldPay tokens and continue using our in-house built recurring giving utility...https://communitytest.tessitura.com/topical_groups/zoos-aquariums-tug/f/discussions/35137/tms/91263Mon, 19 Feb 2024 17:29:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:478c9c6c-ee2e-4d09-8fa2-77400bafcb2eMark BoyerHi Amanda We've been planning to move for a while, but keep changing our dates internally...hoping to make the move in early Summer (our slower period in these hot Texas Summers). QUESTION for the GA folks on this thread - did anyone migrate Credit Card Tokens from WorldPay? If so, and are willing to chat, would you mind letting me know - mark.boyer@dallaszoo.com We have a rogue membership autorenewal process (we use Memberships as Products) and we do not want to lose those CC numbers. We understand they can be migrated, but curious if anyone has done it. Thanks in advance!https://communitytest.tessitura.com/topical_groups/zoos-aquariums-tug/f/discussions/35137/tms/91262Mon, 19 Feb 2024 16:59:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:e604d6af-4a49-4ea5-ab6e-dcfde846d16bAmanda AbernathyThanks all! Feel free to shoot me an email if you want to share how it went (aabernathy@sheddaquarium.org) otherwise keep chiming in so I know who I can bug for questions later ;)https://communitytest.tessitura.com/topical_groups/zoos-aquariums-tug/f/discussions/35137/tms/91260Mon, 19 Feb 2024 15:59:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:d19748dd-b896-413f-b4e2-1d34bc86e67dCaity LeamyWe switched this past Septemberhttps://communitytest.tessitura.com/topical_groups/zoos-aquariums-tug/f/discussions/35137/tms/91257Fri, 16 Feb 2024 22:44:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:829cc3b2-bf28-4273-bcc8-fff9f3e4c1c6Jen HolmesWe switched last August, and my main focus has been on the development/fundraising team if you need any insights there.https://communitytest.tessitura.com/topical_groups/zoos-aquariums-tug/f/discussions/35137/tms/91254Fri, 16 Feb 2024 21:02:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:5d13c1f2-c5e3-4d74-b83b-b509560298d8Trini RamosWe did in November, Amanda. You are welcome to join our next Payments and Transacstions community group meeting on 3/22. It's a very engaging group with constant discussion about TMS and everyone's experiences. https://community.tessitura.com/topical_groups/payments-transactions-tessitura-community/c/e/1521 We normally go over the hour!https://communitytest.tessitura.com/topical_groups/zoos-aquariums-tug/f/discussions/35137/tms/91253Fri, 16 Feb 2024 20:43:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:67a526c8-3f58-4dfc-83e7-8685265f80b1Amanda AbernathyCan I shoot you an email as well?https://communitytest.tessitura.com/topical_groups/zoos-aquariums-tug/f/discussions/35137/tms/91252Fri, 16 Feb 2024 20:43:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:5ce0dbb5-bede-465f-b1a5-520cf8ae65a9Amanda AbernathyCan I shoot you an email for a testimonial?https://communitytest.tessitura.com/topical_groups/zoos-aquariums-tug/f/discussions/35137/tms/91249Fri, 16 Feb 2024 20:28:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:6bc4627c-9640-4b5a-ac9b-3b1f1d601ff0Seth GhitelmanWe moved last month, Jan 2024.https://communitytest.tessitura.com/topical_groups/zoos-aquariums-tug/f/discussions/35137/tms/91248Fri, 16 Feb 2024 20:23:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:6a55fa1a-9dbb-4048-99f3-375116a7864fAnne M RobichauxWe moved in August.