Discussions - Recent Threads

Marketing ads question

Julie Brellenthin — Mon, 25 Mar 2024 16:23:35 GMT

Hello! I have a question regarding marketing ads and how many versions is the right number? Long story short, we are working with a new marketing agency this year. As we get ready to launch our spring/summer acquisition ads for our membership program, we have 4-5 different marketing ads that we will rotate over the next 19 weeks. Each ad concentrates on a different component of our membership program; such as, value, benefits, members-only events, etc... With our previous agency, we had 7 different versions allowing alot of flexibility with ads.

I am concerned that with a lower number of versions, the public could "tune out" our ads. What does your organization do? Do you rotate different versions of your ads throughout the year? How many versions do you have? Any pros and cons? Thank you.

SalesVu integration??

Beth Dietzler — Thu, 21 Mar 2024 16:01:01 GMT

Hello everyone!!

I work in a Consortium and we are adding in our first museum member! We are very excited to have them on board! They have much larger retail needs than our performing arts orgs, and we were exploring the SalesVu integration. Does anyone here have experience with them for your retail/gift shops? Would love to hear experiences of all kinds!!

Thanks!

Beth

Any Iterable users in this group?

Paul Holman-Kursky — Tue, 19 Mar 2024 17:16:13 GMT

Hi everyone - we're considering potential replacements to our ESP and are looking at Iterable among the finalists. Are there any orgs within this group that use it for email/marketing automation? If you do use it, would you be willing to chat briefly by phone/email about your setup, especially as it relates to onboarding/integrating with Tess? Please let me know. Thanks very much for your help!

Is anyone using Tess for a loyalty program and tracking associated points? (cross-post from Membership Group)

Angela Tharp — Fri, 15 Mar 2024 15:06:07 GMT

We're newer to Tess and exploring all the cool things we might be able to do. If you're using Tess for a loyalty program and tracking associated loyalty points, can you please let me know? Our museum is hoping to get a count of how many are doing this. Also, would you be willing to chat by phone/email about your program and set-up? Really appreciate any help. Thx!

3rd Party Sellers - Concierge?

Samantha Wilson — Fri, 08 Mar 2024 23:48:14 GMT

Hi Experts!

We are based in Las Vegas and want to partner with the concierge services at our hotels, and other third party places such a bus tour places where they can sell tickets to our museum. We need to be able to track who sells what so that they can get a commission on these sales. Does anyone do something like this and if so, how?

Thanks!

Samantha Wilson
Senior Database Manager
The Neon Museum, Las Vegas

x-posting in TKT group

TMS

Amanda Abernathy — Fri, 16 Feb 2024 19:40:13 GMT

Hi! Who here has made the switch to Tessitura Merchant Services?

Managing multiple access points

Madchen Petrie — Mon, 29 Jan 2024 20:56:51 GMT

Hello!

Our facility comprises 4 different buildings with exhibits, all surrounding a central courtyard. This courtyard has been behind a gate with ticket sales happening at the gate. We are considering removing those gates and having the courtyard open to the public, while taking ticket sales inside one or more of the buildings. I was wondering if any of you would have recommendations on how you have managed having multiple access points to your facilities? Are there any technologies you are using that connect with Tessitura and make for a better guest experience? It would not be cost effective for us to have each entrance to each of our buildings manned by a staff person controlling access.

Any suggestions are appreciated!

Professional development opportunity: Could you co-lead the Museums, Zoos & Aquariums Tessitura Community?

Meredith Woolard (she/her) — Fri, 12 Jan 2024 17:48:35 GMT

Are you looking to develop professionally and personally, and deepen your connection with Tessitura – the technology, the members, and the wider arts and culture industry?

We're seeking 1-2 members to volunteer as Community Chairs and co-lead the Museums, Zoos & Aquariums Tessitura Community alongside Mark DuBose. You’ll be surprised by the impact you can have on people’s lives, careers, and institutions!

The Role

Tessitura members come to community groups to expand their networks, share their expertise, and connect with peers around common interests. Community Chairs volunteer their time to build and lead these groups, and host meetups that bring members together to share best practices and build relationships. You'll:

- develop and refine critical leadership skills
- build valuable new networks
- take back tangible ideas and learnings to your work
- access training and professional development opportunities
- be recognized for your contribution internally at Tessitura and in the wider community

… and more!

Each Community Group is led by 2-3 co-chairs. Previous experience in group management or facilitation is not required. Tessitura provides initial onboarding, followed by on-going support and various resources. These include a dedicated Community Manager and invitations to events led by the community team, enabling you to connect with our other 150+ Community Chairs globally.

Pictured above: Community Chairs at TLCC Orlando

Learn More

Please visit our Get Involved page for more information about the Community Chair role. Have questions or want to learn more? Drop us an email at community@tessituranetwork.com.

Apply Here

Are you ready to co-chair the Museums, Zoos & Aquariums Tessitura Community? Then please submit your interest. We review each interest form as they are received; a Community Manager will be in touch with you via email to set up the next steps.

Capacity Reached / Sold Out

Samantha Wilson — Wed, 20 Dec 2023 17:31:55 GMT

Hey MZA group,

We have timed admission and I am hoping that another org with timed admission can help me. What is the best way that you monitor your ticket sales to see when/if you sell out for certain times and dates. We have admission all day with tours (right now we are using packages), but we have not set up a system to monitor when these sell out so that we can determine if we can open more tours.

If you monitor this, how do you do it? What report do you use or do you use a dashboard.

Thanks for any info you can share!

x-posting on ticketing group.

Plug-in Use Case Question

Samantha Wilson — Tue, 05 Dec 2023 18:36:25 GMT

Hey orgs that use the Add-on Plug in,

I have a question on how you use this plug-in. We are currently using flex packages for experiences at our museum. For example, you must purchase general admission, then we have additional offerings of a tour or another experience. Right now we are using flex packages, where it requires the admission, but the other items are option. If you go with the package that does all three options, there is a discount. We are looking at using the plug-in to get away from flex packages.

Does your org use the add-on in this way? Where you have a required admission and then other offerings? Does it make the purchase process easier for your guests?

Please share your website with me and let me know how you like the plug-in.

Thanks everyone!

*Cross posted in ticketing forum and DBM group

Group No Shows - Best Practices

Rebecca Shea — Tue, 07 Nov 2023 19:02:02 GMT

Hi,

I am a new Tessitura user working in our Group Sales and Reservations Department. We went live with v16.0 this past September. We do a robust Motorcoach business in the fall, and currently have a pay on arrival policy for most groups. Just wondering if any of you can share a best practice policy for our gate staff when a group is a no- show. I would like to keep a record of the order and mark it as a no-show, but do not want it to show up on unpaid booking reports.

In this case of an unpaid order, do your gate staff simply delete the tickets from the sub line items?

Thanks for your input.

Rebecca

Contract and Event Management Software

Sue Llende — Thu, 26 Oct 2023 19:09:31 GMT

Hello MZA friends! We're exploring some options to help us with our event management from contacts, to contracts, to communication, to results reporting. I see several partners out there in the Ecosystem and wanted to see if any of you can share experiences or successes you've had with partners such as: Artifax, ArtsVision, Momentus, or any others. Thanks in advance!

Tickets for museum through the library

Samantha Wilson — Tue, 10 Oct 2023 22:55:29 GMT

Hi Museums, Zoos and Aquarium Experts!

I am looking to gather some ideas for something we are currently doing. We have STEAM programming, with this programming we have partnered with our local libraries and have provided them an option for library members to check out tickets to our STEAM Saturday programming. This checkout is a DVD case that has all the information for their visit. They come to the museum, and we create an order with a source code that allows for 2 adults and 2 children free to our STEAM program.

What I am trying to do is find a better way to get these families into the program faster, preferably a way to scan the DVD case, but also still track attendance. Right now, they must stand in line so that we can create an order, track which library they are from (each one has a different source code) and then process the tickets. We have a great deal of these, so sometimes the line backs up and the families are waiting.

My thought was to create a membership organization, where each DVD case is a constituent/member so that we can scan it. Do you have membership cards that are scannable? Does this work well for you? Are you able to track attendance?

Or Does anyone have a program like this? How do you manage this? Do you maybe have any ideas for better management or any ideas/thoughts on my membership idea?

Thanks!!

Samantha Wilson
Senior Database Manager
The Neon Museum, Las Vegas

**I am also cross-posting this to the Tickets and membership forums.

HTML Receipt Designs and Experiences

Mark Peterson — Tue, 03 Oct 2023 22:52:02 GMT

We're just entering the world of HTML receipt designs as we transition to V16. I was hoping to see some examples of your HTML receipts if you are willing to share them, as well as if you had a 3rd party design them how that experience was for you and who you used. Thanks in advance for any help.

Appscension and Cuseum

Jo Bramley — Sun, 17 Sep 2023 19:52:49 GMT

Cross posting from Online forum!

Kia ora,

I'm wondering if any of you, that are using one the apps from Appscension or Cuseum, would be willing to share your experiences - the good, the great, otherwise & the learnings you have from your journeys so far?

We're looking to learn about;

implementation - easy / difficult
uptake from customers (especially if you are a museum!)
what are the features you are using the most

and anything else you'd be willing to share!

Thanks all,

Trend reports - museums/zoos/aquariums

JM Huck — Tue, 15 Aug 2023 23:41:53 GMT

Hi all.

I downloaded a performing arts-centric audience report from a TLCC sponsor, but was wondering if anyone has more relevant leads in the museum/zoo/aquarium/garden arena. If you know of any annual trend reports, or reports comparing pre- and post-pandemic trends, that would be greatly appreciated. Thanks in advance.

-JM from The Neon Museum in Las Vegas

from JCA:

Trends in Audience Behavior: What's New in 2023?

Coming out of the 2022-23 season, the headlines have had many of us panicked. Several performing arts companies around the country have had to cancel seasons or close their doors because of smaller audiences and higher costs.

But we’re here to share the good news—things are looking up.

Read the Study

Payment Plans through 3rd Party Provider

Mark Peterson — Fri, 11 Aug 2023 20:13:23 GMT

Forgive me if I have asked this before, but has anyone had any experience in using a 3rd party provider to offer payment plans (monthly, quarterly, etc.) instead of one time payment to constituents for membership or other products outside of pledges functionality in Tessitura? We are a TNew shop processing via Tessitura Merchant Services considering offering this option for our membership. Hoping someone else has some guidance from their experience.

Customer Service Metrics Tracking

Angelica Cienega — Wed, 26 Jul 2023 22:39:26 GMT

Hello Tessitura Community,

Recently our new and growing team of Customer Service Specialists have begun tracking the amount of calls and emails we handle on a daily basis. Currently, this is something we do outside of Tessitura, via Microsoft Excel, with a series of workbooks where we log completed calls and emails by time of day and by topic, which are summarized with monthly reports by manually linking data across the workbooks. Does anyone else do this type of tracking, or something similar within Tessitura when guests or members contact you? The goal is not so much to measure performance benchmarks, rather to legitimize the great deal of work our new department is doing. Currently, our team of 5 CS Specialists is logging roughly 1,000 calls per month, on average. If you have suggestions for how to help us track the calls and emails relative to constituents within the database, we would greatly appreciate any help!

Cross-posting on Ticketing & Admission Community and Ticketing & Customer Service Forum

Flex Packages as a "plan your day"

Samantha Wilson — Thu, 22 Jun 2023 00:45:53 GMT

Hey Everyone!

I work for a museum and we are trying to use flex packages as a build your own day for guests. Do any of you use flex packages in this way? I would like to pick your brain, if you do.

What I am trying to do is allow guests to basically add on two programs to their general admission. General admission is required. So I figured the best way to do this was via a flex package since it has so may features I need (requirement option for one performance and the ability to discount when a certain amount of performances are added). However, since I am doing this for daily admission, does this mean I have to do a Performance group and flex package for each day? I just want to make sure I am not making this harder on myself.

Also, I can have performances under different production seasons in the hierarchy as long as I put the Production Season to the same flex package season?

Any guidance or advice would be most helpful! Thank you!

Samantha Wilson
Senior Database Manager
The Neon Museum, Las Vegas

Selling digital videos/pictures online?

Colette Wink Spriggs — Wed, 21 Jun 2023 18:17:07 GMT

Hello! Does anyone sell digital items online?

We would like to have a system where guests would have a post-dive/swim program landing page where they could locate, preview, purchase, and download photos/videos directly to their computers on their own. Payment would be through TNEW.

Thank you!
Colette

POS/Sales Location Tracking

Michelle Russell — Thu, 01 Jun 2023 16:16:02 GMT

We have a large, multi-building campus with various entrances. Senior management has requested for ticket and membership sales to be reportable based on the sales location. Does anyone else have a similar setup?

Tessitura recommended using Sales Channels, which I'm trying out in Test. But, we wanted to check in to see what anyone else's set up or experience has been before we pull the trigger for Prod.

"Day Of" Price Increases

Angela Leftwich — Mon, 22 May 2023 17:26:19 GMT

Hey all!

I posted a question in the forums about "day of" increases, if you have any info to share, I would appreciate it!

(+) Museum "Day Of" Price Increases - Ticketing & Customer Service - Forums - Tessitura Network

Best,

Angela

MZA Community Quarterly Meeting June 8 at 1PM EST (Virtual)

Elizabeth Darling — Thu, 11 May 2023 20:32:51 GMT

Looking forward to seeing everyone at our quarterly meet-up.
We will have a Lean Coffee style meeting, with opportunities for open discussion of what's on your minds.
Here is the link to register: https://community.tessituranetwork.com/topical_groups/zoos-aquariums-tug/c/e/1282#
See everyone there!

Museums /// Rankings and Allocations

Antonio Delgado — Tue, 25 Apr 2023 17:55:46 GMT

Hello friends!!!

I am at Thinkery in Austin, TX, We are Chaldean's museum.

Are you leveraging rankings and allocations? If so, how are you using them for your museums and zoos.

Thanks in advance. Antonio F Delgado

Looking for Presenters! Education & Audience Development Community Group Collaboration with Email Strategy Community Group

Megan Trujillo — Tue, 25 Apr 2023 15:55:44 GMT

Hello everyone!

We are planning to do our next meeting with the Email Strategy Community Group. We are looking for a presenter from a Zoo, Aquarium or attraction organization that has a good process set up for their email communication, especially with schools and groups and is willing to chat about their process and strategy!

If you are interested in being a presenter at our next meeting on May 24th at 11:00 AM EST please let us know via email!

We hope to see everyone at our next meeting and will be posting more information soon!

Thank you!

Megan

Co-Chairs Contact Info:

Katherine Tolbert: katherine.tolbert@kcstarlight.com

Mike Krauss: mkrauss@cballet.org

Megan Trujillo: mtrujillo@mysticaquarium.org