https://communitytest.tessitura.com/topical_groups/universities-tessitura-user-group/A topical Tessitura Community for Tessitura members at Universities.en-USTelligent Community 12 Non-Productionhttps://communitytest.tessitura.com/topical_groups/universities-tessitura-user-group/c/e/1573Thu, 18 Apr 2024 17:30:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:6558fc40-f87e-4336-9603-64d0a3c2127cOlivia AndersonHi all! Please join us for the Tessitura Universities Community Spring Meet-Up on Thursday, April 18th at 1:30 PM EST. Hopefully this time allows members from all time zones to join! This meeting will be a Lean Coffee style setting, where the group posts questions, comments, and concerns on a Lean Coffee Board in order to discuss as a community. Please feel free to post questions to the Lean Coffee board beforehand. The Zoom Link and Lean Coffee Link are included below. As always, if you have any questions or concerns, please do not hesitate to reach out! Looking forward to seeing everyone soon! Zoom Link: Olivia Anderson is inviting you to a scheduled Zoom meeting. Topic: Tessitura Universities Spring Meet-Up Time: Apr 18, 2024 01:30 PM Eastern Time (US and Canada) Join Zoom Meeting https://virginia.zoom.us/j/95659898546?pwd=SCt6NWxRMkR1aXFCVmhIOWwzV01idz09 Meeting ID: 956 5989 8546 Passcode: 993300 --- One tap mobile +16513728299,,95659898546# US (Minnesota) +17866351003,,95659898546# US (Miami) --- Dial by your location • +1 651 372 8299 US (Minnesota) • +1 786 635 1003 US (Miami) • +1 267 831 0333 US (Philadelphia) • +1 301 715 8592 US (Washington DC) • +1 312 626 6799 US (Chicago) • +1 470 250 9358 US (Atlanta) • +1 470 381 2552 US (Atlanta) • +1 646 518 9805 US (New York) • +1 646 558 8656 US (New York) • +1 720 928 9299 US (Denver) • +1 971 247 1195 US (Portland) • +1 213 338 8477 US (Los Angeles) • +1 253 215 8782 US (Tacoma) • +1 346 248 7799 US (Houston) • +1 602 753 0140 US (Phoenix) • +1 669 219 2599 US (San Jose) • +1 669 900 6833 US (San Jose) Meeting ID: 956 5989 8546 Find your local number: https://virginia.zoom.us/u/abPWRQAAII --- Join by SIP • 95659898546@zoomcrc.com --- Join by H.323 • 162.255.37.11 (US West) • 162.255.36.11 (US East) • 221.122.88.195 (China) • 115.114.131.7 (India Mumbai) • 115.114.115.7 (India Hyderabad) • 213.19.144.110 (Amsterdam Netherlands) • 213.244.140.110 (Germany) • 103.122.166.55 (Australia Sydney) • 103.122.167.55 (Australia Melbourne) • 209.9.211.110 (Hong Kong SAR) • 64.211.144.160 (Brazil) • 69.174.57.160 (Canada Toronto) • 65.39.152.160 (Canada Vancouver) • 207.226.132.110 (Japan Tokyo) • 149.137.24.110 (Japan Osaka) Meeting ID: 956 5989 8546 Passcode: 993300 Lean Coffee Link: https://www.leancoffeetable.com/TaskBoard/View/e3feaa10-0583-4c10-98d0-e1524f2f581a Note: This meeting takes place on Thursday, April 18 from 1:30PM-2:30PM EST. If an incorrect time is appearing for you above, please adjust your time zone settings in your member profile.https://communitytest.tessitura.com/topical_groups/universities-tessitura-user-group/f/discussions/35634/tlcc-2023-reminders---call-for-proposals-close-wednesday-april-10-tomorrowTue, 09 Apr 2024 16:24:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:e1d1fb51-8f21-4815-a4f6-a56145e8ab91Olivia AndersonThe call for proposals for TLCC Washington, D.C. closes TOMORROW Wednesday, April 10! There is still time to submit a presentation proposal for TLCC Washington, D.C. Below is a list of topics to inspire session proposals (from Gill Tasker). If any of these sound familiar, then we’d love to hear from you or your team. And if you have an idea that’s not on this list, we're happy to hear that as well! How... Your education or finance department uses Tessitura You've transitioned activities and roles to Tessitura v16 Your website provides self-service opportunities Your group sales process was made more efficient What... Integrations you've built with your Tessitura system HTML templates you've customized Customer journeys you've created for your organization Dashboards you've built using the Interactions cube Successful strategies you've used to combat fraud and/or chargebacks Proposals may include one to two presenters, either from the same organization or from different organizations. Presenters and panelists selected for community-led sessions will receive a 25% discount on conference registration. If you want to present but would like a partner, please post here! For example, are you an Analytics guru and would like to make others more comfortable using dashboards? Email my friend Elizabeth Darling from VMEA, who is looking for a co-presenter ( edarling@virginiahistory.org ). We’re actively seeking speakers who identify as Black, Indigenous, Latinx, or a person of color; gender-nonconforming or LGBTQIA+; having a disability; neurodivergent; and other historically excluded identities. Session submissions are due by Wednesday, April 10 at 11:59pm PDT. Selected presenters will be notified by Friday, May 15. Submit Your Ideatlcchttps://communitytest.tessitura.com/topical_groups/universities-tessitura-user-group/f/discussions/35560/tlcc-2023-washington-d-c-scholarship-opportunitiesTue, 02 Apr 2024 19:20:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:d0ab91f9-70df-4039-b58e-2996f9f30574Olivia AndersonHello Universities Group, and Happy Tuesday! I wanted to make sure you all are aware of the TLCC 2023 Washington, D.C. scholarship opportunities that are available. This year, Tessitura is offering 10 conference scholarships (7 diversity scholarships and 3 emerging leaders scholarships). Scholars will be awarded complimentary conference registration. This includes: All sessions All networking events All conference meals and refreshment breaks (except Tuesday evening, which is a build-your-own networking night) Access to conference materials and presentations Scholars will be responsible for their own travel expenses and lodging. Application period closes on Wednesday, April 17. To find out more information, please click here: https://www.tessitura.com/community-and-events/tlcc/scholarshipstlcchttps://communitytest.tessitura.com/topical_groups/universities-tessitura-user-group/f/discussions/35345/universities-group-spring-meet-up/91802Wed, 13 Mar 2024 18:27:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:9e8028b6-6622-4b18-a6aa-802cb7549a47Olivia AndersonHi everyone! Thank you to the individuals who have filled out the above Google Form about our upcoming Spring Meeting! If you have not responded, it would be great to have this filled out by tomorrow, March 14. Thank you! -Olivia A.https://communitytest.tessitura.com/topical_groups/universities-tessitura-user-group/f/discussions/35345/universities-group-spring-meet-upMon, 11 Mar 2024 20:16:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:49eccb71-7aff-433c-b51d-1a2a6e93c949Olivia AndersonHi all! I hope you are doing well! We are planning a Universities Group Spring Meet-Up, and would like your opinion on the best day and time to meet. I have linked a short Google Form below. Please select the best day of the week, time of day, and week during the month that works best for a virtual meet-up! You can select multiple choices. This meeting will be a lean-coffee style meeting, where we bring topics for our wonderful Universities brain trust to discuss. Be thinking of any questions, comments, or problems you have been wanting to share! If you have any questions or concerns, please let me know! If you are able to fill this out by Thursday, March 14, I would greatly appreciate it. Thank you! Best, Olivia Anderson GOOGLE FORM: https://docs.google.com/forms/d/e/1FAIpQLSecPpQnjmUltitVDTUfF8_hJiNynIDqNKhOLxYYdawfFuVxqw/viewform?usp=sf_linkhttps://communitytest.tessitura.com/topical_groups/universities-tessitura-user-group/f/discussions/33847/discussion-meeting-about-switching-to-tms/91613Tue, 05 Mar 2024 22:41:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:74796a36-bf3a-4a2b-b6ab-922999e6e00bCarrie LaFerle GergelyWe made the switch to TMS almost a year ago and it's been way better than Worldpay. The reporting is far more accurate for sure, and the checkout process took some getting used to, but it's been totally doable, even with our weird customizations. We opted not to do the tokenization transfer cause it was wildly expensive, but the costs otherwise have been pretty comparable to Worldpay. It's definitely a process, we had several calls leading up to go-live and had some delays, but are really happy with the change so far.https://communitytest.tessitura.com/topical_groups/universities-tessitura-user-group/f/discussions/33847/discussion-meeting-about-switching-to-tms/91600Tue, 05 Mar 2024 17:57:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:111fd3a3-9120-45fd-afe5-ca6ed5e1c885Debra LemakVery interesting to hear this; I could see us having to do the same. Will be interested to hear how this plays out for you.https://communitytest.tessitura.com/topical_groups/universities-tessitura-user-group/f/discussions/33847/discussion-meeting-about-switching-to-tms/91599Tue, 05 Mar 2024 17:46:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:54269248-018b-4e3e-a523-828df57e71b2Gawain LaversAS I understand it, we are in the queue for contract review by Tessitura, and after that will find out what our possible implementation schedule would be. Since we are planning to devote the whole summer to our v16 upgrade (hopefully with better results than our v16 upgrade attempt last summer) we assume we'll be looking at autumn at the earliest.https://communitytest.tessitura.com/topical_groups/universities-tessitura-user-group/f/discussions/33847/discussion-meeting-about-switching-to-tms/91598Tue, 05 Mar 2024 17:46:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:662d1427-78d0-4383-9591-0d46e4bed157Jesse DillmanWe are stuck at the Nebraska State treasurer at the moment. They want us to provide a breakdown of how much more TMS will cost compared to the fees we're paying now, in comparison of what it would cost to convert to a different ticketing system. We have had to reach out to other ticketing softwares in order to collect that data, but it looks like our argument will mostly be centered around the loss of functionality if we were to move. But if we fail to make a compelling case, then it's within the realm of possibility that we might be forced to switch, but thankfully we have a lot more time to convince them now.https://communitytest.tessitura.com/topical_groups/universities-tessitura-user-group/f/discussions/35292/tlcc-call-for-presenters-now-openTue, 05 Mar 2024 17:39:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:8e606d35-c4a2-4849-80ea-376631d2f06dOlivia AndersonHello, University friends! The call for presenters for TLCC Washington, D.C. is officially open! All are welcome to submit presentation proposals, no matter your experience with Tessitura. Presenters will receive a 25% discount on the conference registration fee, and support will be available to help you prepare your presentation. Session proposals are due by Wednesday, 10 April. Learn more and submit your ideas . Here is some helpful, general information about TLCC Washington, D.C.: Dates and location: TLCC Washington, D.C. will take place Sunday, 11 August through Wednesday, 14 August at the Gaylord National Resort & Convention Center . Registration information: Registration opens Tuesday, 30 April. Early bird registration $1,595 through 31 May Regular registration $1,745 through 12 July Last call registration $1,995 through 6 August Virtual Viewing Pass option: A Virtual Viewing Pass will include live access to all general sessions and 48 concurrent breakout sessions, as well as recordings of those sessions. Registration for the Virtual Viewing Pass is $575 through last call on 6 August. On demand access to conference content after the conference is $625. Helpful TLCC Washington, D.C. web pages: TLCC Washington, D.C.: TLCC Washington, D.C. Registration info: Registration Hotel info: TLCC Washington, D.C. Hotel & travel Call for presenters info: Call for Presenters As always, please reach out to me if you have any questions or concerns! I would love to see some University representation this year in sessions at TLCC 2024! Best, Olivia A.https://communitytest.tessitura.com/topical_groups/universities-tessitura-user-group/f/discussions/33847/discussion-meeting-about-switching-to-tms/91597Tue, 05 Mar 2024 17:38:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:e38e606e-73b5-4e42-b189-beb5e18be3e2Andrew MetzrothWe are still not at the point where we're planning any transition; we focused our energy on the V16 upgrade last year.https://communitytest.tessitura.com/topical_groups/universities-tessitura-user-group/f/discussions/33847/discussion-meeting-about-switching-to-tms/91596Tue, 05 Mar 2024 17:35:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:34ab7a04-f416-41c0-ab50-f2c2b308c81cOlivia AndersonHi Amber Sanders , Andrew Metzroth , and Jesse Dillman ! I hope you all are doing well! I wanted to check in with you all and see how your process is going with Tessitura Merchant Services. I would love to hear an update, and I know it would help others who are on this path as well! Gawain Lavers and Janet Herrington thank you for your input about your process! Are you all still planning to make the switch this month?https://communitytest.tessitura.com/topical_groups/universities-tessitura-user-group/f/discussions/35009/imagine-your-ideal-box-office-space---thoughts/91244Fri, 16 Feb 2024 20:02:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:9ad43121-0f44-4b2b-b6ae-8535d5d1ef0bOlivia AndersonDiana, thank you for your input! It is much appreciated!https://communitytest.tessitura.com/topical_groups/universities-tessitura-user-group/f/discussions/35009/imagine-your-ideal-box-office-space---thoughts/91241Fri, 16 Feb 2024 19:51:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:4d4d1f6a-ebf4-49ae-9e15-f2be5fa6a209Olivia AndersonHi Ginevra! Thank you so much for your comment, and for attaching the link about UVA's position on hearing loops! We are thrilled to currently have a hearing loop in our box office space, and I will make sure it is included in the plans for the new space as well!https://communitytest.tessitura.com/topical_groups/universities-tessitura-user-group/f/discussions/35009/imagine-your-ideal-box-office-space---thoughts/90945Tue, 30 Jan 2024 23:53:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:0fae835d-382e-4932-81ae-dcfba95f2077Ginevra RalphHere is the link to UVA's powerful position statement about hearing loops: provost.virginia.edu/.../loopuvahttps://communitytest.tessitura.com/topical_groups/universities-tessitura-user-group/f/discussions/35009/imagine-your-ideal-box-office-space---thoughts/90944Tue, 30 Jan 2024 22:30:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:62227f4e-9e92-4beb-bdc9-e787f194fc7dGinevra RalphBe sure that your ticket office, especially if there is a glass window has an installed hearing loop for your patrons with hearing loss. Your mobile box office can have a portable loop to move with it. UVA has set the gold standard for all of higher ed with your proclamation about installing hearing loops in new/remodeling construction!!! So I KNOW that your performance spaces and meeting rooms will have hearing loops as your assistive listening systems. Very exciting!! Congratulations, Ginevra Ralph, The Shedd, Eugene ORhttps://communitytest.tessitura.com/topical_groups/universities-tessitura-user-group/f/discussions/35009/imagine-your-ideal-box-office-space---thoughts/90943Tue, 30 Jan 2024 21:57:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:d805d067-e977-433a-9120-b5cf26ee6947Diana BurnellBiggest problem I have had at two different box offices is that they face the setting sun. Horrid to not be able to see computer screens - or patron faces! Make sure if you have glass between you and the patron, that your EMV readers can fit through the hole for the patron to use. Do not put the computer monitors under glass. Make sure cables are easily accessible for replacement of computers and phones, etc. - Dianahttps://communitytest.tessitura.com/topical_groups/universities-tessitura-user-group/f/discussions/35009/imagine-your-ideal-box-office-space---thoughtsTue, 30 Jan 2024 21:49:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:36d038c5-b7f9-42f8-9031-6b4a58d055ccOlivia AndersonHi all! I hope this post finds you well! The University of Virginia is in the planning stages for our new performing arts center, and I need help! We are beginning the meetings discussing box office, front of house, etc., and I need to crowd source some ideas. What do you like about your box office space? What do you not like? If you could picture your perfect working space, what would it include? What does your staffing look like? What equipment do you use? To give you an idea, the box office would be supporting: -A new larger performing hall -A new smaller performing hall -Our current Drama Department (three theatres in the drama building which will continue with our current box office space) -Our current historical music venue (846 seats with a mobile box office) -Additional venues during the film festival (an additional two venues with a separate seasonal box office) Thank you all in advance for your help and ideas! I have never built a box office from the ground up and want to make sure I am covering all my bases. I figured you all would be the best people to ask! Best, Olivia A.https://communitytest.tessitura.com/topical_groups/universities-tessitura-user-group/f/discussions/34841/universities-on-tms---anyone-in-virginia/90488Tue, 09 Jan 2024 13:59:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:37936c3b-2eee-4eed-89c8-e8cda565df4aDebra LemakWe didn't make it past their rates. OSU has lower negotiated rates so our team wouldn't let us move forward. We didn't even get to the contract review portion. Will be following this post to see how your journey goes.https://communitytest.tessitura.com/topical_groups/universities-tessitura-user-group/f/discussions/34841/universities-on-tms---anyone-in-virginiaMon, 08 Jan 2024 23:54:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:9e7914a5-1128-405f-9aea-3ff080c6a608Olivia AndersonHi all, Guess what - it is me asking about TMS again! I know we are all shocked :) I know there are a few of us in the process of migrating to TMS. We are hoping to finally start moving forward, but we are extremely worried that UVA procurement will not sign the contract, since we are unable to make any addendums or changes. We are especially worried about them not signing since Adyen is not US-based. Has anyone had any luck with this, or has it been a barrier for anyone? It would be especially helpful if anyone has had success within the Commonwealth of Virginia, but I'm accepting advice from all over! If you'd rather chat via email/Zoom, please feel free to reach out to me at ppk3pe@virginia.edu . I hope everyone has had a wonderful start to their New Year! Best, Olivia A.TMS