Discussions - Recent Threads

TLCC 2023 Reminders - Call for Proposals Close Wednesday, April 10 (Tomorrow!)

Olivia Anderson — Tue, 09 Apr 2024 16:24:09 GMT

The call for proposals for TLCC Washington, D.C. closes TOMORROW Wednesday, April 10!

There is still time to submit a presentation proposal for TLCC Washington, D.C.

Below is a list of topics to inspire session proposals (from Gill Tasker). If any of these sound familiar, then we’d love to hear from you or your team. And if you have an idea that’s not on this list, we're happy to hear that as well!

How...

Your education or finance department uses Tessitura
You've transitioned activities and roles to Tessitura v16
Your website provides self-service opportunities
Your group sales process was made more efficient

What...

Integrations you've built with your Tessitura system
HTML templates you've customized
Customer journeys you've created for your organization
Dashboards you've built using the Interactions cube
Successful strategies you've used to combat fraud and/or chargebacks

Proposals may include one to two presenters, either from the same organization or from different organizations. Presenters and panelists selected for community-led sessions will receive a 25% discount on conference registration. If you want to present but would like a partner, please post here! For example, are you an Analytics guru and would like to make others more comfortable using dashboards? Email my friend Elizabeth Darling from VMEA, who is looking for a co-presenter (edarling@virginiahistory.org).

We’re actively seeking speakers who identify as Black, Indigenous, Latinx, or a person of color; gender-nonconforming or LGBTQIA+; having a disability; neurodivergent; and other historically excluded identities.

Session submissions are due by Wednesday, April 10 at 11:59pm PDT. Selected presenters will be notified by Friday, May 15.

Submit Your Idea

TLCC 2023 Washington, D.C. Scholarship Opportunities!

Olivia Anderson — Tue, 02 Apr 2024 19:20:24 GMT

Hello Universities Group, and Happy Tuesday! I wanted to make sure you all are aware of the TLCC 2023 Washington, D.C. scholarship opportunities that are available.

This year, Tessitura is offering 10 conference scholarships (7 diversity scholarships and 3 emerging leaders scholarships). Scholars will be awarded complimentary conference registration. This includes:

All sessions
All networking events
All conference meals and refreshment breaks (except Tuesday evening, which is a build-your-own networking night)
Access to conference materials and presentations

Scholars will be responsible for their own travel expenses and lodging. Application period closes on Wednesday, April 17. To find out more information, please click here: https://www.tessitura.com/community-and-events/tlcc/scholarships

Universities Group Spring Meet-Up!

Olivia Anderson — Mon, 11 Mar 2024 20:16:37 GMT

Hi all!

I hope you are doing well! We are planning a Universities Group Spring Meet-Up, and would like your opinion on the best day and time to meet. I have linked a short Google Form below. Please select the best day of the week, time of day, and week during the month that works best for a virtual meet-up! You can select multiple choices. This meeting will be a lean-coffee style meeting, where we bring topics for our wonderful Universities brain trust to discuss. Be thinking of any questions, comments, or problems you have been wanting to share! If you have any questions or concerns, please let me know! If you are able to fill this out by Thursday, March 14, I would greatly appreciate it. Thank you!

Best,

Olivia Anderson

GOOGLE FORM: https://docs.google.com/forms/d/e/1FAIpQLSecPpQnjmUltitVDTUfF8_hJiNynIDqNKhOLxYYdawfFuVxqw/viewform?usp=sf_link

TLCC Call for Presenters Now Open!

Olivia Anderson — Tue, 05 Mar 2024 17:39:19 GMT

Hello, University friends! The call for presenters for TLCC Washington, D.C. is officially open!

All are welcome to submit presentation proposals, no matter your experience with Tessitura. Presenters will receive a 25% discount on the conference registration fee, and support will be available to help you prepare your presentation. Session proposals are due by Wednesday, 10 April. Learn more and submit your ideas.

Here is some helpful, general information about TLCC Washington, D.C.:

Dates and location:

TLCC Washington, D.C. will take place Sunday, 11 August through Wednesday, 14 August at the Gaylord National Resort & Convention Center.

Registration information:

Registration opens Tuesday, 30 April.
Early bird registration $1,595 through 31 May
Regular registration $1,745 through 12 July
Last call registration $1,995 through 6 August

Virtual Viewing Pass option:

A Virtual Viewing Pass will include live access to all general sessions and 48 concurrent breakout sessions, as well as recordings of those sessions.
Registration for the Virtual Viewing Pass is $575 through last call on 6 August.
On demand access to conference content after the conference is $625.

Helpful TLCC Washington, D.C. web pages:

TLCC Washington, D.C.: TLCC Washington, D.C.
Registration info: Registration
Hotel info: TLCC Washington, D.C. Hotel & travel
Call for presenters info: Call for Presenters

As always, please reach out to me if you have any questions or concerns! I would love to see some University representation this year in sessions at TLCC 2024!

Best,

Olivia A.

Imagine Your Ideal Box Office Space - Thoughts?

Olivia Anderson — Tue, 30 Jan 2024 21:49:28 GMT

Hi all!

I hope this post finds you well! The University of Virginia is in the planning stages for our new performing arts center, and I need help! We are beginning the meetings discussing box office, front of house, etc., and I need to crowd source some ideas. What do you like about your box office space? What do you not like? If you could picture your perfect working space, what would it include? What does your staffing look like? What equipment do you use? To give you an idea, the box office would be supporting:

-A new larger performing hall
-A new smaller performing hall
-Our current Drama Department (three theatres in the drama building which will continue with our current box office space)
-Our current historical music venue (846 seats with a mobile box office)
-Additional venues during the film festival (an additional two venues with a separate seasonal box office)

Thank you all in advance for your help and ideas! I have never built a box office from the ground up and want to make sure I am covering all my bases. I figured you all would be the best people to ask!

Best,

Olivia A.

Universities on TMS - Anyone in Virginia?

Olivia Anderson — Mon, 08 Jan 2024 23:54:29 GMT

Hi all,

Guess what - it is me asking about TMS again! I know we are all shocked :) I know there are a few of us in the process of migrating to TMS. We are hoping to finally start moving forward, but we are extremely worried that UVA procurement will not sign the contract, since we are unable to make any addendums or changes. We are especially worried about them not signing since Adyen is not US-based. Has anyone had any luck with this, or has it been a barrier for anyone? It would be especially helpful if anyone has had success within the Commonwealth of Virginia, but I'm accepting advice from all over! If you'd rather chat via email/Zoom, please feel free to reach out to me at ppk3pe@virginia.edu.

I hope everyone has had a wonderful start to their New Year!

Best,

Olivia A.

Anyone having issues with "Remote Desktop License Issue" error messages?

Jesse Dillman — Wed, 29 Nov 2023 19:46:06 GMT

A month or 2 ago our ticket office starting getting blue pop up screens titled "Remote Desktop License Issue". The message would go on to explain that their time in Tessitura would be limited to 60 minutes until the issue is resolved. It was rare and sporadic at first but just today, almost every single ticket office user got that pop up and was kicked out of Tessitura. They can usually switch browsers and that corrects it at for a time. We have an open ticket with Tessitura but haven't seen a resolution yet. We also don't want to ignore the possibility it might be an issue with our organizations computer/network. I know as university affiliated organizations our IT protocols are a bit more complex than some other organizations. So I'm wondering if any other fellow university Tessitura users have experienced this issue and if so, did you find the issue to be with your organization/university's IT systems or with Tessitura?

Universities Meeting Follow-Up!

Olivia Anderson — Wed, 15 Nov 2023 20:32:27 GMT

Happy Wednesday, y'all!

I cannot believe it has already been a week since the Universities group met! Thank you for all who were able to attend--it was wonderful to see some new faces in addition to some familiar ones! Thank you as well to Chuck Reif, John Jakovich, Adam Grigsby, Karyn Elliot, and Elsa King for helping to answer all of our questions about TMS! I have attached the Lean Coffee transcript under "files" for those who want to review what was discussed. As I mentioned during the meeting, I am looking for someone to co-chair OR join the planning committee for this wonderful group! If you have any questions, please reach out to me at ppk3pe@virginia.edu, or Gill Tasker at community@tessituranetwork.com. I am really looking forward to keeping the conversation around TMS going--in fact, please feel free to comment on this post with your TMS experiences or questions you may have! I hope everyone has a wonderful rest of your week!

Best,

Olivia A.

Community Chair and Planning Team Opportunities for Universities Community Group Members

Gill Tasker (she/her) — Fri, 10 Nov 2023 16:36:06 GMT

Are you looking to develop professionally and personally, and deepen your connection with Tessitura – the technology, the members, and the wider arts and culture industry?

We're currently seeking 1-2 members to volunteer as Community Chairs for the Universities Community Group and invite you to join us as a community leader. You’ll be surprised by the impact you can have on people’s lives, careers, and institutions!

The Role

Tessitura members come to Community Groups to expand their networks, share their expertise, and connect with peers around common interests. Community Chairs volunteer their time to build and lead these groups, and host meetups that bring members together to share best practices and build relationships. You'll:

- develop and refine critical leadership skills
- build valuable new networks
- take back tangible ideas and learnings to your work
- access training and professional development opportunities
- be recognised for your contribution internally at Tessitura and in the wider community

… and more!

Each Community Group is led by 2-3 co-chairs - you'll join existing Community Chair Olivia Anderson (University of Virginia). Community Groups are expected to meet virtually or in-person at least once per year.

Previous experience in group management or facilitation is not required. Tessitura provides initial onboarding, followed by on-going support and various resources. These include a dedicated Community Manager and invitations to events led by the community team, enabling you to connect with our other 100+ Community Chairs globally.

Pictured above: Community Chairs at TLCC Orlando

Learn More

Please visit our Get Involved page for more information about the Community Chair role. Have questions or want to learn more? Drop us an email at community@tessituranetwork.com.

Apply Here

Are you ready to co-chair the Universities community? Then please submit your interest. We review each interest form as they are received; a Community Manager will be in touch with you via email to set up the next steps.

Planning Team Opportunity

Interested in helping out with this group but without the larger commitment of becoming a Tessitura Community Chair? You'd be welcome to join as a general Planning Team member to support Olivia Anderson with logistical support for planning group meetups. There is no application process for this role - feel free to reach out informally to myself or Olivia directly if you'd like to express interest.

We look forward to hearing from you!

Don't Forget! Universities TMS Discussion Tuesday 11/7/23 1PM EDT

Olivia Anderson — Fri, 03 Nov 2023 20:21:19 GMT

Happy Friday all!

Thank you to those who have already RSVP'd to our Universities TMS Discussion this coming Tuesday, 11/7/23 at 1PM EDT. If you haven't yet, please RSVP! We would love to see everyone there. As a reminder, we will be we will be hosting Chuck Reif, Chief Engineer and Co-Founder; John Jakovich, Chief Innovation Officer; and Adam Grigsby, Member Success Manager, to answer any and all questions you may have about TMS in the University setting. We have set up a Lean Coffee Table in advance so you can go ahead and enter in questions now, but we will also welcome questions during the meeting. If you have any questions about the Lean Coffee Table, or just in general, please feel free to reach out to me at ppk3pe@virginia.edu. Also, if you have questions but are unable to attend, please feel free to put your question in the Lean Coffee Table and let me know--I will be happy to ask it for you! I have included the zoom link and Lean Coffee Table link below. Looking forward to seeing everyone on Tuesday!

Best,

Olivia A.

Join Zoom Meeting

https://tessituranetwork.zoom.us/j/88608464738?pwd=7apiO3wiescR1Szh5OtJ09kNXw3Ndf.1

Meeting ID: 886 0846 4738

Passcode: 799752

Lean Coffee board ready to go for contributions (no sign-up required): https://www.leancoffeetable.com/TaskBoard/View/d6284f77-e505-4859-acf4-cd4d022e4113?guest=true

Universities Tessitura Community November Meet-Up

Olivia Anderson — Wed, 18 Oct 2023 20:06:04 GMT

Hello Tessitura Universities Community!

Do you have questions about Tessitura Merchant Services, especially in the University setting? I know I do! Bring your questions to our November meet-up on Tuesday, November 7^th at 1:00 PM EDT for the Tessitura Team to answer. We will be hosting Chuck Reif, Chief Engineer and Co-Founder; John Jakovich, Chief Innovation Officer; and Adam Grigsby, Member Success Manager. We have set up a Lean Coffee Table in advance so you can go ahead and enter in questions now, but we will also welcome questions during the meeting. If you have any questions about the Lean Coffee Table, or just in general, please feel free to reach out to me at ppk3pe@virginia.edu. Please RSVP so we have an idea of how many of our lovely group to expect! Looking forward to seeing everyone on Zoom on Tuesday, November 7^th!

Join Zoom Meeting

https://tessituranetwork.zoom.us/j/88608464738?pwd=7apiO3wiescR1Szh5OtJ09kNXw3Ndf.1

Meeting ID: 886 0846 4738

Passcode: 799752

Lean Coffee board ready to go for contributions (no sign-up required): https://www.leancoffeetable.com/TaskBoard/View/d6284f77-e505-4859-acf4-cd4d022e4113?guest=true

Could you be a new leader for the Universities Tessitura Community Group?

Gill Tasker (she/her) — Mon, 18 Sep 2023 11:51:31 GMT

Are you looking to develop professionally and personally, and deepen your connection with Tessitura – the technology, the members, and the wider arts and culture industry?

Pictured above: Community Chairs at TLCC Orlando

Learn More

Please visit our Get Involved page for more information about the Community Chair role. Have questions or want to learn more? Drop us an email at community@tessituranetwork.com.

Apply Here

Discussion Meeting About Switching to TMS

Amber Sanders — Wed, 06 Sep 2023 19:00:45 GMT

Good morning from University of Washington,

I'm sure many of you experienced the notification about the ending contracts with WorldPay and Windcave. Has anyone in this group switched to Tessitura Merchant Services or in the process of switching to Tessitura Merchant Services? I was wandering if we can schedule a discussion Zoom meeting about the pros and cons of switching over to TMS and the how the process works. We are currently still contracted with Windcave and are living in fear of the dreadful notification of our contract ending since we would have to jump through many hoops to switch to something else being a state run university. My colleagues and I would like to hear from you about to what to expect.

Looking for a new co-chair of the Universities group

Andrew Metzroth — Wed, 30 Aug 2023 19:45:05 GMT

Hello everyone,

The circumstances of my job have changed substantially over the summer, and as a result of those changes I'm finding myself too busy to effectively be a co-chair of the Universities group. While the overall workload is not very substantial, I just haven't had the time to give it any focus this summer. I do want to thank everyone for participating in our meetups and the community over the past two years. I will still be around and may participate in future discussions.

In the meantime, I'm sure Olivia Anderson, my excellent co-chair, would love to have the help of a new co-chair. If anyone is interested in the position or has questions, please feel free to reply to this thread or reach out to one of us directly and we'll be happy to talk to you about the commitment. Community Manager Meredith Wollard with Tessitura is also an excellent resource.

Thanks, and I wish you all the best!

TLCC 2023 Orlando Meet-Up!

Olivia Anderson — Mon, 31 Jul 2023 17:45:03 GMT

Hi all!

I cannot believe TLCC 2023 Orlando starts one week from today! I do hope I will see some of you there, OR some of you are available to attend virtually! If you are attending in person, we will have the opportunity for a scheduled lunch meet-up on Wednesday, August 9th from 12:15 PM EDT - 1 PM EDT. I see 23 (WOW!) of you have already registered on the TLCC Swapcard app, and I am so excited to see you all! Please click the link below to view the event:

Universities Topical Lunch, Wednesday 8/9/23 from 12:15 PM EDT - 1 PM EDT

Please also feel free to connect with me on the Swapcard app! Looking forward to seeing your smiling faces soon!

Best,

Olivia A.

Will you be at TLCC 2023?

Olivia Anderson — Wed, 21 Jun 2023 15:20:46 GMT

Will I be seeing you at TLCC 2023? Comment below if you'll be attending in-person OR attending virtually! I'm so looking forward to seeing University folks there!

-Olivia A.

Marketing Job Opportunity: University of Notre Dame

Staci Stickovich — Tue, 23 May 2023 14:52:17 GMT

Hi folks! The University of Notre Dame's DeBartolo Performing Arts Center is actively seeking a new Digital and Web Program Manager. This job manages the center's digital presence including our Tessitura/TNEW integration on our website. Feel free to email me (sstickov@nd.edu) or respond to this thread if you want more info!

Check Out Today's Webinar!

Olivia Anderson — Wed, 17 May 2023 20:14:23 GMT

Hi Everyone!

I just wanted to put a spotlight on the Webinar happening today, "The Show Must Go On, But At What Cost to Mental Health?" You can go to this page https://www.tessituranetwork.com/en/Items/Videos/Public/2023/The-show-must-go-on-but-at-what-cost-to-mental-health to register. I believe the recording will be posted on that page 24 hours after as well!

Best,

Olivia A.

TLCC 2023 Presentations Due TODAY!

Olivia Anderson — Tue, 11 Apr 2023 18:17:46 GMT

Hi Everyone!

Hope everyone has had a good start to their week! Just wanted to post a quick reminder that TLCC 2023 Presentation Proposals are due TODAY, Tuesday, April 11th!

Don’t miss this opportunity to share your perspective at TLCC Orlando. Join us in sharing practical knowledge and advancing the business of arts and culture. Whether you’re new to Tessitura or a seasoned expert, a first-time presenter or an experienced speaker, we invite you to submit a presentation proposal.

We’re actively seeking presenters who identify as Black, Indigenous, Latinx, or a person of color; gender-nonconforming or LGBTQIA+; having a disability; neurodivergent; and other historically excluded identities.

Selected presenters will receive a 25% discount on the conference registration fees. We also offer help in preparing your content and presentation.

Session submissions are due by Tuesday, April 11. Selected presenters will be notified by Friday, May 2. If you need assistance with your submission or have questions about content or format, please contact us.

For more information on the TLCC presentation selection process, watch our recent webinar.

Please feel free to reach out to me or Andrew if you have any thoughts, questions, or concerns! I would love to see one of our wonderful Universities Community Members present!

Best,

Olivia A.

Student Ticket Limits - 1 Per Order, Should be 1 Per Student Total

Olivia Anderson — Fri, 24 Mar 2023 17:09:04 GMT

Hi all!

We have had a client reach out to us concerned that students are getting more than their 1 allotted ticket per performance. They are getting around the 1 per person by making multiple orders. Our current set-up is as follows:

-Students Log In with NetBadge

-Students are redirected to a page where the Promo Code/MOS switch is automatically applied

-Students can only select one ticket per valid performance

(I've also attached the Arts$ instructions PDF for more info on how it works/what it looks like).

However, this obviously doesn't limit the amount of tickets they can get if they check out with multiple orders. Does anyone have a suggestion on how to limit this? Is there a way to do it with out current set-up, or would I have to explore something like rankings? Would appreciate any suggestions you may have!

Best,

Olivia A.

communitytest.tessitura.com/.../Arts_2400_-Instructions-_2B00_-Troubleshooting.pdf.

TLCC 2023 Proposals Due April 11!

Olivia Anderson — Tue, 21 Mar 2023 15:17:14 GMT

Hi Everyone!

Hope everyone has had a good start to their week! Just wanted to post a quick reminder that TLCC 2023 Presentation Proposals are due by Tuesday, April 11th!

Please feel free to reach out to me or Andrew if you have any thoughts, questions, or concerns! I would love to see one of our wonderful Universities Community Members present!

Best,

Olivia A.

Call for TLCC 2023 Presenters is Live!

Olivia Anderson — Fri, 03 Mar 2023 17:30:01 GMT

Hi everyone, and Happy Friday!

The Call for Presenters for TLCC 2023 for TLCC 2023 is now live!

It will be open until April 11th. You can click on the link above to submit your idea for a presentation. Being a presenter is a fantastic way to share your expert knowledge with other Tessitura users!

Also, new for this year: Tessitura's Learning team is hosting an info session for anyone interested in learning more about the call for proposals process. This virtual event will be held March 16 at 11am EDT. Learn more and register here: https://www.tessituranetwork.com/Items/Videos/Webinars/2023/Info-Session-Call-for-Proposals.

-Olivia A.

Memberships Hidden Behind Promo Code?

Olivia Anderson — Tue, 14 Feb 2023 20:39:00 GMT

Hi all!

I am currently working on setting up memberships for our on-campus art museum. The museum would like one level to be free to students through our Arts$ program. To access Arts$ tickets, you have to log into your NetBadge and then the Arts$ Promo Code is applied in the "Web Free UVA Students MOS." Do you know if we could also "hide" their museum membership level behind this page? If so, how would this be set-up? I would appreciate any advice anyone has to offer!

Thanks!

Olivia A.

Upcoming Universities Virtual Meetup

Andrew Metzroth — Fri, 03 Feb 2023 16:20:00 GMT

Hi all,

Olivia and I are looking forward to seeing many of you next week at our first Tessitura Community Group virtual meetup. If you are planning on attending via zoom, please take a moment to register using this link. And please feel free to ask here if you have any questions!

As a reminder of the topic:

Join us for our first Universities Tessitura Community Group meeting of 2023 on Friday, February 10th at 3:00 PM Eastern Time! We are thrilled to have Matthew Boring and Jesse Dillman from the Lied Center for the Performing Arts presenting on Student Ticketing Validation. Please RSVP so we can plan accordingly. We hope to see everyone there!

Tessitura Merchant Services

Sarah Herrera — Tue, 10 Jan 2023 18:47:52 GMT

Hi folks!

I am curious if anyone has moved to Tessitura Merchant Services for their payment services? Have any University of California people made the switch, or started the process vendor risk assessment process? How is it going?

Thank you!

Sarah