https://communitytest.tessitura.com/topical_groups/uk-ticketing-tug/Tessitura Community for European & UK members interested in the topic of Ticketing. en-USTelligent Community 12 Non-Productionhttps://www.southbankcentre.co.uk/visit/getting-hereFri, 05 Apr 2024 13:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:37ba7376-a77e-4026-b0bf-8c34e276933fJames BroderickHi Everyone! We hope you're all well. We are delighted to have scheduled to have our next in person meeting at the Southbank Centre on Friday 5th April (2pm-5pm). Room listed above and Full Agenda below. For those arriving earlier and keen, we will look to arrange a location to have lunch beforehand to meet and greet and network before we go into the meeting Please ensure you RSVP in advance using the "Registration" button on this page. If you receive an error message when registering, please be assured that your registration is 'confirmed'. This is a bug that is currently being investigated by the Community team. Agenda 1.30pm - Arrivals 2-2.30pm ( 30 mins) – Meeting Start. Round the table – 3 priorities / update from last priorities successes 2.30pm – 3pm (30 mins) – Self Service Returns – Presentation from The Royal Opera House 3pm – 3.30pm (30 mins) – Show, Tell, Discuss. Lloyd from Tessitura sharing some new screens – (Tessitura) 3:30pm – 3:50pm (20 mins ) Mini Break – Networking 3:50pm – 4.20pm (30 mins) – V16 Discussion Upgrading/Training and everything in between. 4.20pm – 4.50pm (30mins) Round Table Discussion: Topics decided by suggestions from community. Insights, pricing rules, analytics 4.50pm – 5pm (15 mins) – AOB / Close Please submit any further topics you would like to see! We will also arrange smaller breakout groups to discuss specific topics, or personal challenges you want to bring to this group We ask that you bring along your own tea or coffee - snacks will be provided. Following the session for those not rushing off, we will journey to a local public house for more networking We really want the conversation to be shaped by everyone in the community, so please submit any topics that you would like to see at this meet-up, please do reply in the comments or message privately to help us shape the agenda. In addition, if you feel you have something interesting you're working on or some interesting insights and would be willing to present/share, please get in touch! Thanks and we very much look forward to seeing you! Sophie, Justin & Jameshttps://communitytest.tessitura.com/topical_groups/uk-ticketing-tug/f/discussions/35275/our-community-group-session-at-tlccMon, 04 Mar 2024 09:05:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:0e079875-be77-4858-be18-fc390dd06857Sophie BeckwithHi all, We’re excited to be meeting as a group soon at TLCC Gateshead! Here’s some key information ahead of the conference: When: 2:30-3.15pm on Wednesday 6 th March What: A quick round of conversation-starters to connect attendees, followed by a full group discussion on ticketing practices in a fast-changing digital world Check out the conference app here to see full details of the session. We’re looking forward to seeing many of you at the session on Wednesday! If you’re unable to attend, feel free to forward onto colleagues who may be interested.https://communitytest.tessitura.com/topical_groups/uk-ticketing-tug/f/discussions/34991/v16-group-entry-by-order-considering-replacing-mobile-ticketsMon, 29 Jan 2024 17:15:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:4ab87b4c-3702-4ff3-9748-635c063a4db2Tom ClarkeHi folks, (cross posting from Ticketing forum) I've been exploring Group Entry by Order in v16 and was interested to see if anyone else was using it fully? As it's now part of the Entry Scan Access Control section rather than being a separate place entirely as in NSCAN, we can now interchange between order number QR codes and individual ticket QR codes. This has led me to test adding an Order ID QR code to the confirmation email . This means no matter how many people are attending from one order, it's just one scan and you can amend the numbers as you wish on the scanner, rather than needing to scroll down on someone's phone, hoping you don't miss any. It also means you need just one email instead of the confirmation and a ticket email. For us, it seems great in principle! We don't go live with v16 until the end of Feb so I'm just checking if anyone else has been doing this or has any thoughts on it in general. The main considerations I have are: Tickets need to be printed to be scanned in this way, so if we fully replaced Mobile Tickets we'd probably have to set up a SQL job to effectively print all orders to a NULL printer at a regular interval If we aren't sending Mobile Tickets, we can't as simply integrate into Google/Apple Wallets (bummer - but maybe we could keep them in the online account to keep the functionality somewhere) In it's default state (as it will be with my zero HTML skills) the QR code is a bit unflashy, so it's slightly less obvious it's also the ticket email It feels like a big theoretical change, but with the right wording in the confirmation it could be clear enough from a customer POV, and simpler for our VE team. Any thoughts or encouragement gratefully received! Thanks, TomTicketingmobile ticketsaccess controlv16group entry by orderhttps://communitytest.tessitura.com/topical_groups/uk-ticketing-tug/f/discussions/34737/ecommerce-benchmarks-for-ticketing/90471Fri, 05 Jan 2024 16:48:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:08965162-2d63-4e65-90d1-7f2cafd33f8cGill Tasker (she/her)Hi Jason, Happy New Year! Another thought for this is perhaps also cross-posting to the US-centered Ticketing & Admissions community group? You might receive some insights over there. - Gillhttps://communitytest.tessitura.com/topical_groups/uk-ticketing-tug/f/discussions/34737/ecommerce-benchmarks-for-ticketingFri, 15 Dec 2023 14:22:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:43ca6636-900c-46c3-87b0-8fe861c1ecfeJason ReedHi all, Was wondering if anyone could point me towards benchmark metrics for ecommerce, but more specifically around ticketing contexts. We've been looking at evaluating the performance of our website's purchase path, so for example looking at a funnel visualisation of drop-off rates at each stage of our checkout. During our busier on-sales, typically 60%-70% of customers who add a ticket to the basket go on to complete their order. This instinctively feels positive, but it's difficult to know whether we can viably improve on this without having any comparable metrics. We've found more general ecommerce benchmarks from sources such as Baymard , but I'm making the assumption that these would be different for high-demand tickets (where there's a limited time window). Thanks in advance! Jasonhttps://communitytest.tessitura.com/topical_groups/uk-ticketing-tug/f/discussions/34490/deadline-this-thursday-apply-for-diversity-or-emerging-leader-scholarships-for-tlcc-gatesheadTue, 14 Nov 2023 15:22:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:f7dca85e-12a4-4091-a3b8-60ec3bdfd382Gill Tasker (she/her)Hello all! Our scholarship application period for TLCC Gateshead (5-6 March 2024) closes this Thursday 16th. Please help us spread word and pass this on to any members of your team who may be interested. We have five scholarships available: x3 Diversity x2 Emerging Leader Scholarships will cover the full conference registration fee, but awardees will be responsible for their own travel expenses and lodging. Applications coupled with letters of recommendation are due by COB Thursday 16th November - more details regarding eligibility and online application links can be found on our website here . If you have any questions please email scholarships@tessituranetwork.com or direct them to me personally. Many thanks - we look forward to receiving your applications!https://communitytest.tessitura.com/topical_groups/uk-ticketing-tug/m/files/57817Sat, 11 Nov 2023 14:41:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:02cf8101-f7f1-4e90-a047-8f01f11ae34aJames Broderickhttps://communitytest.tessitura.com/topical_groups/uk-ticketing-tug/f/discussions/34453/pre-performance-emails-dynamic-fields/89526Fri, 10 Nov 2023 13:24:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:149b2d8e-41ea-4072-8ec0-dbbbd93e8768Brian WooltonHi, If it is a Standard campaign you could create a .csv file with the internal email addresses and required dynamic values and add that to the campaign from Subscribers > More List Actions > Add More Subscribers - see also https://support.wordfly.com/hc/en-us/articles/204767544-Import-a-list-from-a-file . I don't think you can do this with a triggered campaign. Good Luck, Brianhttps://communitytest.tessitura.com/topical_groups/uk-ticketing-tug/f/discussions/34453/pre-performance-emails-dynamic-fields/89525Fri, 10 Nov 2023 13:11:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:eae8d505-94b6-4835-9340-0f73cfb0d244Celia BeerThank you Brian, that's interesting I will pass this onto the marketing team to check they are aware. You don't happen to have any tips to actually get us copied in too, do you? Thanks Celiahttps://communitytest.tessitura.com/topical_groups/uk-ticketing-tug/f/discussions/34453/pre-performance-emails-dynamic-fields/89524Fri, 10 Nov 2023 13:06:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:7fe3d86c-490f-4783-b4fd-e2b859bb43aaBrian WooltonHi Celia, On the Email > Testing tab there is a "Subscriber Preview". You can select the constituent and it will display the email with the dynamic fields for that constituent. This at least shows the dynamic fields working before you send it. Brianhttps://communitytest.tessitura.com/topical_groups/uk-ticketing-tug/f/discussions/34453/pre-performance-emails-dynamic-fieldsFri, 10 Nov 2023 12:45:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:8226c06e-f0c8-45f5-a9c5-61e493ad61ffCelia BeerHey everyone! We currently have pre-performance emails (sent via worldfly)scheduled before each performance, and we pull through data fields to inform the audience member of the timings etc. We have a challenge in that when we add in internal email addresses into the dataset (to be cc'd in for proofing and checking), the internal team get the email, but the data fields are blank (as they dont have a ticket). Would anyone be willing to showcase how you get round this, or how you go about doing your pre-performance emails with dynamic fields? Thanks in advance Celiacustomer servicewordflymarketingpre-performanc emailssalesvisitor Servicesfront of houseVisitor Experiencehttps://communitytest.tessitura.com/topical_groups/uk-ticketing-tug/m/files/57815Fri, 10 Nov 2023 08:57:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:7fcb2b16-4e90-49da-ab31-05a125cf742bGill Tasker (she/her)https://communitytest.tessitura.com/topical_groups/uk-ticketing-tug/m/files/57814Thu, 09 Nov 2023 17:02:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:e340a1fb-c816-41a6-8036-8da33b20e9b0Gill Tasker (she/her)https://communitytest.tessitura.com/topical_groups/uk-ticketing-tug/f/discussions/34407/trbo-for-ticket-upgrades/89446Wed, 08 Nov 2023 14:48:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:75d4b010-feee-4c84-a6d4-4acfc17ef8c7Sian MorrisThank you Kirsty. They would be to the same GL code so that should be fine, I was just thinking about it in terms of reporting and that we would be counting the person twice if we left the original tickets, but I expect it will be a relatively small number so should be fine. Thanks again :)https://communitytest.tessitura.com/topical_groups/uk-ticketing-tug/f/discussions/34407/trbo-for-ticket-upgrades/89411Tue, 07 Nov 2023 10:40:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:35e5c3d2-6047-4b35-a9bc-a083760ce919Kirsty AlexanderWe leave it as it is and just take the difference in price to upgrade - it worked for us as they had already paid for a tick pointing to the same GL code so the extra money went to the correct pot, but I suppose you could do it with price layers if you needed the income to go to a different place?https://communitytest.tessitura.com/topical_groups/uk-ticketing-tug/f/discussions/34407/trbo-for-ticket-upgrades/89410Tue, 07 Nov 2023 10:35:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:a4cfd56d-887b-4094-8ddb-0943a8a9b3d8Sian MorrisThank you Kirsty, that's really helpful. Do you return their original ticket or leave that as it is? Many thanks, Siânhttps://communitytest.tessitura.com/topical_groups/uk-ticketing-tug/f/discussions/34407/trbo-for-ticket-upgrades/89409Tue, 07 Nov 2023 09:27:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:9f5e1861-6bc1-4d04-9d67-c56cab072707Kirsty AlexanderHaia Sian, we've used TRBO for ticket upgrades in the past. We've done it as a separate price type so we can report on how many upgrades take place, but done in the same MOS for that venue so the team can access it no issues. We use TRBO for most door sales on exhibition doors, and it works quite well - the only downside is no contact permissions, and the source code being set for all orders as default. Hope that helps - shout if you wanna chat more!https://communitytest.tessitura.com/topical_groups/uk-ticketing-tug/f/discussions/34407/trbo-for-ticket-upgradesMon, 06 Nov 2023 17:31:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:e03af518-d180-436a-bb01-b0d2e8c9ae1aSian MorrisHi, Is anyone using TRBO for ticket upgrades? Our exhibition is on the third floor, a long way from our ticket desk on the ground floor, so we are thinking of setting up TRBO for ticket upgrades outside the exhibition entrance. Has anyone got any experience of this? Did you create a new ticket type and MOS for this? Any help appreciated! Many thanks, Siânhttps://communitytest.tessitura.com/topical_groups/uk-ticketing-tug/c/e/1415Fri, 03 Nov 2023 14:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:e4532a97-8153-48fc-95c3-350ab84f6a46Justin GilesHi Everyone! We hope you're all well. We are delighted to have scheduled to have our next in person meeting at Shakespeare’s Globe, New Globe Walk, London SE1 9DT on Friday 3rd November (2pm-5pm) The event will be capped at 40 attendees. Please ensure you RSVP in advance using the "Registration" button above. Agenda • Meeting Start. Round the table – 3 priorities /update from last priorities successes/Discoveries • Show, Tell, Discuss • Mini break • Round Table Discussion: Topics decided by suggestions from community Current Topics below: Access Drip Pricing Protests/disruption Digital Membership Cards • Breakout Discussion Topics/Problem Solve in Mini Groups. 4/5 topics tbc • AOB / Close Please submit any further topics you would like to see! We will also arrange smaller breakout groups to discuss specific topics, or personal challenges you want to bring to this group Timings 13.30pm - Arrivals, Tea, Coffee Networking 2pm - Meeting Start 3.15pm - Break 5pm - Meeting Close There will several networking opportunities during the afternoon. Following the session for those not rushing off, we will journey to a local public house for more networking! We really want the conversation to be shaped by everyone in the community, so please submit any topics that you would like to see at this meet-up, please do reply in the comments or to us privately to help us shape the agenda. In addition, if you feel you have something interesting you're working on or some interesting insights and would be willing to present/share, please get in touch.TicketingEU Ticketing TUGUK Ticketing TUGLondon