https://communitytest.tessitura.com/topical_groups/tnew-education-registration-customization/A member-led group to share tips, tricks and best practices for using the TNEW Education Registration customization created by Tessitura Network Consulting. NOTE: Please route support requests through official support channels.en-USTelligent Community 12 Non-Productionhttps://communitytest.tessitura.com/topical_groups/tnew-education-registration-customization/f/discussions/31932/participant-first-pathway/83421Thu, 12 Jan 2023 02:46:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:826e112a-3fed-40e3-8a1e-9486f7cc536cNichole O'DuffyThanks! I'll review all of those items. It works great with the Item First pathway so I'm pretty sure all the keywords and such are set up correctly. Our validation number is definitely 101. The season is correct. I'll keep poking at it until our Education Manager gets too impatient.https://communitytest.tessitura.com/topical_groups/tnew-education-registration-customization/f/discussions/31932/participant-first-pathway/83420Thu, 12 Jan 2023 02:41:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:4a068291-c0c4-4ebf-a156-1174ae853cf4Dana Hylton CalabroWell, that’s a pain. Sorry to hear it isn’t working for you. To confirm, your link includes p=101 or similar with whatever your edu validation number is in the TNEW Custom Web Default table. Also ensure the correct season id num is connected to EDU in that same table. (I think - currently on my phone) Then be sure to click the system table reset button in TNEW admin. then check all of the things dates/times price types connected to EDU price types connected to MOS and user group Keywords attached to perf keywords properly configured in tables etc etc etc check all of the things sending good juju your wayhttps://communitytest.tessitura.com/topical_groups/tnew-education-registration-customization/f/discussions/31932/participant-first-pathway/83419Thu, 12 Jan 2023 02:27:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:5eb73fb4-e1e2-4669-bfdd-1b65cbe617bbNichole O'DuffyWeirdly, when I do this using the validation point OR our version of the promo URL, I get this message: Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding. The URL applies the promo code but can't access the education customization? I submitted a ticket yesterday and haven't had a reply as yet. I'll keep poking at it. If we have to go ahead with Item First, we can but I'd prefer Participant First.https://communitytest.tessitura.com/topical_groups/tnew-education-registration-customization/f/discussions/31932/participant-first-pathway/83418Thu, 12 Jan 2023 02:07:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:edd6eff8-4f33-48c0-a52c-37d23029a8f5Nichole O'DuffyThank you! I'll have a play with that. I have the documentation (two versions!) but the URL isn't mentioned anywhere. It's weird.https://communitytest.tessitura.com/topical_groups/tnew-education-registration-customization/f/discussions/31932/participant-first-pathway/83417Thu, 12 Jan 2023 00:41:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:4b86b8a9-0ce2-440b-babd-04961d4d66e0Dana Hylton CalabroAlso, if you don't have the EDU documentation, then open a support ticket to ask them for that info.https://communitytest.tessitura.com/topical_groups/tnew-education-registration-customization/f/discussions/31932/participant-first-pathway/83416Thu, 12 Jan 2023 00:37:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:b1f95e15-df5d-4f45-9971-4e23023bfce6Dana Hylton CalabroIn our integration, the participant first path starts at https://my.atlantaballet.com/account/login?ReturnUrl=/components/precart?p=101 The patron must be logged in to select a participant or add a participant (kid) to their account. (hence the login chunk of this link) Once they log in they will be directed to the EDU components page where they can select or add a participant. The p=101 connects to data in the system table, LTR_TNEWCUSTOM_WEB_DEFAULTS. You should see a number in the row with the Item name education_validation_point. Odds are it might also be 101, but whatever your validation point number is you'll need that number at the end of your deep link. You can still append this link with promo codes and other TNEW functionality with an ampersand. The link below includes the EDU validation point, removes any previously applied promo codes, and applies a promo code that I have set to prompt a MOS shift. https://my.atlantaballet.com/account/login?ReturnUrl=/components/precart?p=101&premove=Y&promo=ENROLL Hope that helps.https://communitytest.tessitura.com/topical_groups/tnew-education-registration-customization/f/discussions/31932/participant-first-pathwayThu, 12 Jan 2023 00:22:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:b0cb500f-ce4f-4aac-b8d5-5f01a6451846Nichole O'DuffyHi All, I have a slightly embarrassing question. We got the Education Registration Customization last year and have used it only with the Item First pathway. We now have a new Education Manager, who I have showed the tool and he loves it so we are going to use it more often. Yay! I'm currently setting a use for our youth program. However, I can't work out how to use the Participant First Pathway rather than Item First. I've been through the documentation several times and our training recording with Sidney but can't find it. The documentation mentions it several times and shows examples but never says how to use it over the Item First. I'm sure I've missed something, help! Cheers, Nicholehttps://communitytest.tessitura.com/topical_groups/tnew-education-registration-customization/f/discussions/30774/tlcc/81185Wed, 03 Aug 2022 12:39:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:316b9e79-5fdf-4fff-b00a-7406b0a5f7aeMary FrenchOK - we are on the calendar - Community Discussions: TNEW EDU Registration Customization Tuesday, August 16, 2022 11:00 AM to 11:45 AM · 45 min. (America/Denver)https://communitytest.tessitura.com/topical_groups/tnew-education-registration-customization/f/discussions/30774/tlcc/81160Tue, 02 Aug 2022 16:36:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:62b56aad-4cfe-4aaf-98e3-02d5b3ccbbb8Mary FrenchTitle will be - TNEW EDU Registration Customization and I will try to send a message when it is live.https://communitytest.tessitura.com/topical_groups/tnew-education-registration-customization/f/discussions/30774/tlcc/81151Tue, 02 Aug 2022 15:24:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:08a9b7b9-e104-49e5-b486-7c0cb350aa3fNicki LeGrandThanks, Mary!!https://communitytest.tessitura.com/topical_groups/tnew-education-registration-customization/f/discussions/30774/tlcc/81150Tue, 02 Aug 2022 15:23:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:e4e56740-0f63-4dff-bc83-ce05c1189c59Janet HerringtonThank you!https://communitytest.tessitura.com/topical_groups/tnew-education-registration-customization/f/discussions/30774/tlcc/81148Tue, 02 Aug 2022 15:19:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:687982cb-6eec-4e28-81ed-52b61cd0b79dMary FrenchI have added it in - it is not posted yet... I can see if we can get a Tessitura Staff member to chat V16https://communitytest.tessitura.com/topical_groups/tnew-education-registration-customization/f/discussions/30774/tlcc/81147Tue, 02 Aug 2022 15:16:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:6d1d9aec-7583-4d5e-b4f6-ea2dd1c61a71Nicki LeGrandThank you so much everyone for the engagement!! I'm looking forward to meeting you all!https://communitytest.tessitura.com/topical_groups/tnew-education-registration-customization/f/discussions/30774/tlcc/81146Tue, 02 Aug 2022 15:14:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:0c939507-7823-43d5-b2b4-e30db5b1d8bdJanet HerringtonMary, are you going to add this as a topic in Community Topics sign up? Brian - I can reach out to Colleen and ask about getting Tessitura participation to talk about the v16 upgrade for this, unless you already have.https://communitytest.tessitura.com/topical_groups/tnew-education-registration-customization/f/discussions/30774/tlcc/81144Tue, 02 Aug 2022 14:53:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:fbcef9fa-97a1-47b4-a6ef-4bbbb6c3bd9aKatie SpringerI, too, would love to know more about this, so I will find the conversation! Thank you!https://communitytest.tessitura.com/topical_groups/tnew-education-registration-customization/f/discussions/30774/tlcc/81140Tue, 02 Aug 2022 14:19:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:9323ea24-d771-4647-95d5-5142152c274fNicki LeGrandI think there is a slot on the Wednesday with ONLY community discussions listed. Perhaps then!https://communitytest.tessitura.com/topical_groups/tnew-education-registration-customization/f/discussions/30774/tlcc/81139Tue, 02 Aug 2022 14:16:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:945e9c4a-af63-4bd8-97de-6341c1582606Mary FrenchNicki, That sounds like a great idea. Now to find a time in Community Conversations that can work. I will try to find something today.https://communitytest.tessitura.com/topical_groups/tnew-education-registration-customization/f/discussions/30774/tlcc/81095Mon, 01 Aug 2022 13:48:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:22fb468a-2e30-4385-bac2-04cb03a863baGinger JohnsonI'll be there and would love to join this conversation!https://communitytest.tessitura.com/topical_groups/tnew-education-registration-customization/f/discussions/30774/tlcc/81093Mon, 01 Aug 2022 09:22:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:0b4cde92-c808-4e63-9be3-e35b241ba331Alison AtkinsonYes - would be very interested in this. I'm particularly looking for how to deal with automating linking orders made by teachers back into school records.https://communitytest.tessitura.com/topical_groups/tnew-education-registration-customization/f/discussions/30774/tlcc/81082Sat, 30 Jul 2022 15:39:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:9f23ebb0-9151-4398-9ae9-5e886d49805cBrian Parker (Past Member)I'll be attending along with a fair number of local users that actively use the TNEW Education Customization here in Tulsa. I think a Community Discussion on this topic would be ideal, and hopefully we can loop in some folks from Tessitura Staff (perhaps Colleen O'Hara , Marty Jones , if they're attending) to learn more about progress towards Version 16 compatibility and planning.