Discussions - Recent Threads

RE: Participant First Pathway?

Nichole O'Duffy — Thu, 12 Jan 2023 02:46:42 GMT

Thanks! I'll review all of those items. It works great with the Item First pathway so I'm pretty sure all the keywords and such are set up correctly.

Our validation number is definitely 101. The season is correct. I'll keep poking at it until our Education Manager gets too impatient.

Participant First Pathway?

Nichole O'Duffy — Thu, 12 Jan 2023 00:22:33 GMT

Hi All,

I have a slightly embarrassing question. We got the Education Registration Customization last year and have used it only with the Item First pathway. We now have a new Education Manager, who I have showed the tool and he loves it so we are going to use it more often. Yay!

I'm currently setting a use for our youth program. However, I can't work out how to use the Participant First Pathway rather than Item First. I've been through the documentation several times and our training recording with Sidney but can't find it. The documentation mentions it several times and shows examples but never says how to use it over the Item First.

I'm sure I've missed something, help!

Cheers,

Nichole

RE: Participant First Pathway?

Dana Hylton Calabro — Thu, 12 Jan 2023 02:41:40 GMT

Well, that’s a pain.
Sorry to hear it isn’t working for you.

To confirm, your link includes p=101 or similar with whatever your edu validation number is in the TNEW Custom Web Default table.

Also ensure the correct season id num is connected to EDU in that same table. (I think - currently on my phone)

Then be sure to click the system table reset button in TNEW admin.

then check all of the things

dates/times

price types connected to EDU

price types connected to MOS and user group

Keywords attached to perf

keywords properly configured in tables

etc etc etc

check all of the things

sending good juju your way

RE: Participant First Pathway?

Nichole O'Duffy — Thu, 12 Jan 2023 02:27:25 GMT

Weirdly, when I do this using the validation point OR our version of the promo URL, I get this message:

Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding.

The URL applies the promo code but can't access the education customization? I submitted a ticket yesterday and haven't had a reply as yet. I'll keep poking at it. If we have to go ahead with Item First, we can but I'd prefer Participant First.

RE: Participant First Pathway?

Nichole O'Duffy — Thu, 12 Jan 2023 02:07:34 GMT

Thank you! I'll have a play with that. I have the documentation (two versions!) but the URL isn't mentioned anywhere. It's weird.

RE: Participant First Pathway?

Dana Hylton Calabro — Thu, 12 Jan 2023 00:41:34 GMT

Also, if you don't have the EDU documentation, then open a support ticket to ask them for that info.

RE: Participant First Pathway?

Dana Hylton Calabro — Thu, 12 Jan 2023 00:37:49 GMT

In our integration, the participant first path starts at https://my.atlantaballet.com/account/login?ReturnUrl=/components/precart?p=101

The patron must be logged in to select a participant or add a participant (kid) to their account. (hence the login chunk of this link)
Once they log in they will be directed to the EDU components page where they can select or add a participant.
The p=101 connects to data in the system table, LTR_TNEWCUSTOM_WEB_DEFAULTS. You should see a number in the row with the Item name education_validation_point. Odds are it might also be 101, but whatever your validation point number is you'll need that number at the end of your deep link.

You can still append this link with promo codes and other TNEW functionality with an ampersand. The link below includes the EDU validation point, removes any previously applied promo codes, and applies a promo code that I have set to prompt a MOS shift.

https://my.atlantaballet.com/account/login?ReturnUrl=/components/precart?p=101&premove=Y&promo=ENROLL

Hope that helps.

RE: TLCC

Mary French — Wed, 03 Aug 2022 12:39:25 GMT

OK - we are on the calendar -

Community Discussions: TNEW EDU Registration Customization

Tuesday, August 16, 2022 11:00 AM to 11:45 AM · 45 min. (America/Denver)

TLCC

Nicki LeGrand — Fri, 29 Jul 2022 19:55:39 GMT

Hi folks!

Wondering if any of you are attending TLCC? We would love to have an Ed Customization conversation during the community discussions!

Thanks!

Nicki LeGrand
DBA
Royal Winnipeg Ballet

RE: TLCC

Mary French — Tue, 02 Aug 2022 16:36:06 GMT

Title will be - TNEW EDU Registration Customization and I will try to send a message when it is live.

RE: TLCC

Nicki LeGrand — Tue, 02 Aug 2022 15:24:28 GMT

Thanks, Mary!!

RE: TLCC

Janet Herrington — Tue, 02 Aug 2022 15:23:42 GMT

Thank you!

RE: TLCC

Mary French — Tue, 02 Aug 2022 15:19:47 GMT

I have added it in - it is not posted yet...
I can see if we can get a Tessitura Staff member to chat V16

RE: TLCC

Nicki LeGrand — Tue, 02 Aug 2022 15:16:52 GMT

Thank you so much everyone for the engagement!! I'm looking forward to meeting you all!

RE: TLCC

Janet Herrington — Tue, 02 Aug 2022 15:14:44 GMT

Mary, are you going to add this as a topic in Community Topics sign up?

Brian - I can reach out to Colleen and ask about getting Tessitura participation to talk about the v16 upgrade for this, unless you already have.

RE: TLCC

Katie Springer — Tue, 02 Aug 2022 14:53:42 GMT

I, too, would love to know more about this, so I will find the conversation! Thank you!

RE: TLCC

Nicki LeGrand — Tue, 02 Aug 2022 14:19:34 GMT

I think there is a slot on the Wednesday with ONLY community discussions listed. Perhaps then!

RE: TLCC

Mary French — Tue, 02 Aug 2022 14:16:06 GMT

Nicki,

That sounds like a great idea. Now to find a time in Community Conversations that can work. I will try to find something today.

RE: TLCC

Ginger Johnson — Mon, 01 Aug 2022 13:48:46 GMT

I'll be there and would love to join this conversation!

RE: TLCC

Alison Atkinson — Mon, 01 Aug 2022 09:22:50 GMT

Yes - would be very interested in this. I'm particularly looking for how to deal with automating linking orders made by teachers back into school records.

RE: TLCC

Brian Parker (Past Member) — Sat, 30 Jul 2022 15:39:42 GMT

I'll be attending along with a fair number of local users that actively use the TNEW Education Customization here in Tulsa. I think a Community Discussion on this topic would be ideal, and hopefully we can loop in some folks from Tessitura Staff (perhaps Colleen O'Hara, Marty Jones, if they're attending) to learn more about progress towards Version 16 compatibility and planning.

RE: TLCC

Janet Herrington — Fri, 29 Jul 2022 19:58:24 GMT

Yes, and yes!

RE: Possible to print Edu Form answers?

Brian Parker (Past Member) — Wed, 25 May 2022 16:11:30 GMT

It should be possible to grab EDU Base Code form responses in an Output Set, though it'll be custom and you might need to build it yourself.

In our TR_QUERY_ELEMENT_GROUP System Table, we have an entry for Custom: Edu Form Response as follows:
Data From: LV_EDU_ANSWERS

In TR_QUERY_ELEMENT, we have an entry for Education Form Answer as follows:
Group ID: Custom: Edu Form Response
Data Select: !.answer
Single Row: Checked

And under TR_QUERY_ELEMENT_PARAMETER we have an entry for Question (to use as a Filter value when you add multiple of the same element to your Output Set as follows:
Group ID: Custom: Edu Form Response
Filter Element: question_id
Data Type: Number
Ref Tbl: LVS_TNEWCUSTOM_EDU_QUESTIONS
Ref Id: id
Ref Desc: question_desc
Ref Sort: question_desc

Once you have all of that built, you should be able to add as many Output Elements as you need in your Output Set and then set Filters to report out as needed.

Thank you,
Brian

Possible to print Edu Form answers?

Joyce Rudyanto — Wed, 25 May 2022 15:39:23 GMT

Hi Friends! Does anyone know how to print the forms created through the TNEW custom Edu registration? Our edu roster only includes a few of the form answers. Do I need to create an output set for these fields and run a list?

RE: Possible to print Edu Form answers?

Janet Herrington — Wed, 25 May 2022 16:01:00 GMT

Hi Joyce. Are you selecting all available (or all that you want) from the last 2 parameters - Forms and Form Sections?

Because this is a customization, I don't think these criteria can be pulled into a list or extraction and output set. If that is not the case, someone do tell!