https://communitytest.tessitura.com/topical_groups/tn_mobile_plus/Information and sharing for users of TN Mobile Plus. For product information visit the TN Mobile plus information page or email tnmobileplus@tessituranetwork.comen-USTelligent Community 12 Non-Productionhttps://communitytest.tessitura.com/topical_groups/tn_mobile_plus/f/tn_mobile_plus-forum/23574/digital-membership-cards/66847Mon, 07 Oct 2019 23:33:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:fcf3a838-c38e-47bb-8577-1f8f9b47b97cSabina SpilkinHi Lisa, we are using this feature in TNMP but not 100%. We sell seat passes ( which is a membership in Tessitura). In TNMP it looks like a membership card which they can present to get discounted tickets for certain performances. A Pricing Rule based on Constituency from that membership allows a sale of discounted tickets online. We are thinking about other perks/promotions for seat pass holders but rolling out slowly. Sabinahttps://communitytest.tessitura.com/topical_groups/tn_mobile_plus/f/tn_mobile_plus-forum/23574/digital-membership-cardsThu, 03 Oct 2019 13:37:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:2e290746-514c-4c30-9051-59f6883adfecLisa RobbinsHello all, We're in discussions right now about digital membership cards. Our membership cards are barcoded and we use NSCAN for member check in. We currently have paper printed cards. I know this is an option in TNMP. Who is using it currently, and what successes and challenges have you experienced? TIA, Lisa, Orlando Science Centerhttps://communitytest.tessitura.com/topical_groups/tn_mobile_plus/f/tn_mobile_plus-forum/21914/tnmp-roadmap/63053Wed, 06 Feb 2019 17:28:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:058810a1-926c-464f-a173-992c244bdb13Ragan RhodesHello Christina! We believe, even with responsive sites, that TN Mobile Plus can provide unique value to your audience so I am very glad you asked! We’ve recently enhanced our At-The-Venue feature that allows you to unlock exclusive content that engages your audience around a specific event or happening at your venue. You can easily promote sponsors, restaurant partners, and provide valuable logistical information to your patrons. But even more so, you can engage your audience in a conversation via multiple social media channels, provide electronic program notes and truly enhance their experience at the venue. We've also added push notifications so you can continue engaging with your audience after the event. And you can combine push notifications with Geo-location, so you can send personalized messages based on the proximity of your app holders to your venue. You can see some real-life examples on our blog post from last year to see how TNEW and TNMP can work together: www.tessituranetwork.com/.../2018-09-06-TNMP-and-TNEW-Unite -- Raganhttps://communitytest.tessitura.com/topical_groups/tn_mobile_plus/f/tn_mobile_plus-forum/21914/tnmp-roadmapMon, 04 Feb 2019 23:45:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:3558a7a4-9192-4955-81e9-9e79cf637a61Christina ConeI'm curious about the roadmap for TNMP as organizations move to the mobile-responsive TNEW v7. We have primarily used TNMP for ticket sales. Now trying to understand other ways we might use TNMP after that need is filled by v7. All input welcome! Christinahttps://communitytest.tessitura.com/topical_groups/tn_mobile_plus/f/tn_mobile_plus-forum/21122/menu-item-in-tnmpTue, 04 Sep 2018 23:54:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:6c49a9a6-d794-46f1-8828-6c44a695f0eeSabina SpilkinHello, I was wondering if it's possible to rename a menu item under My Account in TNMP - to say 'Passes' instead of 'Membership Card'. Thanks in advance, Sabinahttps://communitytest.tessitura.com/topical_groups/tn_mobile_plus/w/tn_mobile_plus-wikiMon, 09 Oct 2017 15:07:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:ebbd47f2-91fd-4cb0-86d8-d2253d683527Anonymoushttps://communitytest.tessitura.com/topical_groups/tn_mobile_plus/f/tn_mobile_plus-forum/19098/tnmp-updates---sept-25-2017/57166Thu, 28 Sep 2017 06:10:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:87c061a0-612c-4c65-8e6c-9006349ab7cbRachel Emmett (Past Member)Thanks Nara, that’s helpful for our non-performance events. Still loving just having TNMP as our only online sales platform. I did fill in the roadmap survey recently as TNMP is such a business critical thing for us to have. Are you coming to TEC conference in Cardiff in November? It would be nice to see you there. Rachel From: TN Mobile Plus on behalf of Nara Zitner Reply-To: TN Mobile Plus Date: Thursday, 28 September 2017 at 12:32 To: Rachel Emmett Subject: [TN Mobile Plus] TNMP Updates - Sept 25, 2017 The following minor updates have been made to the TNMP application. In order to make the application a bit more universal across genres, venues and product offerings, we have made the following changes to content that is hardcoded in the app: Removal of reference to "seats" in availability messaging such as "X Seats Available" in the transaction path and in the cart. On the event detail page, change "Call Box Office" to "Call"https://communitytest.tessitura.com/topical_groups/tn_mobile_plus/f/tn_mobile_plus-forum/19098/tnmp-updates---sept-25-2017Thu, 28 Sep 2017 06:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:de3b5105-9098-475d-ae12-7303f213b2d5Nara ZitnerThe following minor updates have been made to the TNMP application. In order to make the application a bit more universal across genres, venues and product offerings, we have made the following changes to content that is hardcoded in the app: Removal of reference to "seats" in availability messaging such as "X Seats Available" in the transaction path and in the cart. On the event detail page, change "Call Box Office" to "Call"https://communitytest.tessitura.com/topical_groups/tn_mobile_plus/f/tn_mobile_plus-forum/19028/bar-code-number-displays-on-ticket/56970Thu, 14 Sep 2017 08:31:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:b44f4ab3-1bd9-4d16-95c3-732e03891e72Tony AccursoThanks Sabina, that worked. Tony Accurso Web Developer Gallo Center for the Arts 1000 I Street ▪ Modesto, CA 95354 Illuminate. Educate. Entertain. GalloArts.org ▪ Support the Arts From: TN Mobile Plus [mailto:groups-tnmp@tessituranetwork.com] On Behalf Of Sabina Spilkin Sent: Wednesday, September 13, 2017 11:43 AM To: Tony Accurso Subject: RE: [TN Mobile Plus] Bar code number displays on ticket You can adjust this field length and height on a printed ticket to a dot if you prefer not to see it. Sabina From: TN Mobile Plus [ mailto:groups-tnmp@tessituranetwork.com ] On Behalf Of Tony Accurso Sent: Wednesday, September 13, 2017 11:04 AM To: Sabina Spilkin Subject: [TN Mobile Plus] Bar code number displays on ticket Hi, we are testing My Tickets. I have a TASK in already, but I am wondering if anyone else is using QR Codes with My Tickets. We are trying to suppress the actual bar code element number from displaying on the ticket. Using the N-Scan Number as the Data Element, the documentation says to uncheck both the "Print as Barcode" and Print Barcode as Text" which we have, yet the number still displays on a printed ticket. Any ideas? - Tonyhttps://communitytest.tessitura.com/topical_groups/tn_mobile_plus/f/tn_mobile_plus-forum/19028/bar-code-number-displays-on-ticket/56955Wed, 13 Sep 2017 11:43:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:be641e6a-42c5-4f9c-9a83-601624d9b492Sabina SpilkinYou can adjust this field length and height on a printed ticket to a dot if you prefer not to see it. Sabina From: TN Mobile Plus [mailto:groups-tnmp@tessituranetwork.com] On Behalf Of Tony Accurso Sent: Wednesday, September 13, 2017 11:04 AM To: Sabina Spilkin Subject: [TN Mobile Plus] Bar code number displays on ticket Hi, we are testing My Tickets. I have a TASK in already, but I am wondering if anyone else is using QR Codes with My Tickets. We are trying to suppress the actual bar code element number from displaying on the ticket. Using the N-Scan Number as the Data Element, the documentation says to uncheck both the "Print as Barcode" and Print Barcode as Text" which we have, yet the number still displays on a printed ticket. Any ideas? - Tonyhttps://communitytest.tessitura.com/topical_groups/tn_mobile_plus/f/tn_mobile_plus-forum/19028/bar-code-number-displays-on-ticketWed, 13 Sep 2017 11:33:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:23127d5f-9d4c-4a40-851b-906100e44411Tony AccursoHi, we are testing My Tickets. I have a TASK in already, but I am wondering if anyone else is using QR Codes with My Tickets. We are trying to suppress the actual bar code element number from displaying on the ticket. Using the N-Scan Number as the Data Element, the documentation says to uncheck both the "Print as Barcode" and Print Barcode as Text" which we have, yet the number still displays on a printed ticket. Any ideas? - Tonyhttps://communitytest.tessitura.com/topical_groups/tn_mobile_plus/f/tn_mobile_plus-forum/18701/my-tickets-issues/56058Mon, 17 Jul 2017 17:19:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:97f9bd80-a069-45f1-8449-8411d4b1c238Norman Major IIIThank Melissa for the prompt response! Thank you so much for investigating our issue. I will continue to test on my end and let you know anything else I can find. As for as the limiting performances. Our issue cannot be solved by MOS masking. We have two examples of where this has become a concern. The first is our Broadway Subscription fees. We set these up as events and are attached to the appropriate subscription package. No actual MOS is assigned to the fees performance and we use a Subscription MOS to sell our packages. We intend to allow our Subscribers use mobile barcoding and we do not want the fees event to appear in My Tickets. In summary, we want to mask the Fees event, but cannot mask it because we do not want to mask the Subscription MOS in which it will reside. The second is we have an event that we use for patrons to add themselves to a Subscription wait list. There are several reasons why using an event to manage the wait list makes the most sense, one of them being the way our web interface works. So this event needs to be available in our standard sales MOS, but we do not want it visible. It would be nice if any performance in which a valid ticket design was not present for would not show up in My Tickets. As of now, all performances do, which causes a bit of confusion. Thanks so much again for all your help, Melissa! -Normhttps://communitytest.tessitura.com/topical_groups/tn_mobile_plus/f/tn_mobile_plus-forum/18701/my-tickets-issues/56050Mon, 17 Jul 2017 12:50:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:65115cd6-741f-4167-9660-12d74d4ced81Norman Major IIIDeleted this post. Added a new one. Thankshttps://communitytest.tessitura.com/topical_groups/tn_mobile_plus/f/tn_mobile_plus-forum/18701/my-tickets-issues/56049Mon, 17 Jul 2017 12:04:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:02efdd30-b03d-4048-9d62-f44c05a43cb7Melissa ChampHi Norman, Looking through your examples, it sounds like there's some things we need to investigate in TASK with our developers as this is not what should be happening. As for your last item, you can exclude certain events from displaying barcodes by mode of sale. Documentation Link In the My Tickets MOS to Ignore field, enter a comma separated list of Mode of Sale ID numbers that you wish to exclude (ex: 1, 2, 3 ). Completed orders in these ignored modes of sale will not appear in the My Tickets section. Thank you, Melissahttps://communitytest.tessitura.com/topical_groups/tn_mobile_plus/f/tn_mobile_plus-forum/18701/my-tickets-issuesFri, 14 Jul 2017 20:24:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:e55ca358-ed60-4d97-b6e7-77035e859a70Norman Major IIIHello! We are in the process of setting up and testing the My Tickets feature on TNMP and I have run into a couple of issues and wanted to see if we set up something wrong, or if the app does not support the following scenarios: If I sell the same performance using two line-items or two orders, it will not render a barcode. Instead it gives me the error: Unable to load “OK”. This happens regardless of whether I use the same price type or different price types. If I return two seats, and pull two seats in a different line-item at the same price type, it renders a barcode. However, if I return two seats and sell three seats in a different line-item at the same price type, it gives me the same error. We have an event that we do not want displayed in My Tickets. Is there a way to mask events without removing them from the History? Thanks so much for any assistance or feedback you can provide! Sincerely, Norman Major III Box Office Manager Segerstrom Center for the Artshttps://communitytest.tessitura.com/topical_groups/tn_mobile_plus/f/tn_mobile_plus-forum/18609/at-the-venue/55869Fri, 30 Jun 2017 18:51:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:fbcc9149-2b35-4550-ba3f-a2243e52fc51Natalia ChavezHi Lisa, You'll want to setup geo fencing so that patrons get an alert when they arrive to the venue, and you can even deep link to the at the venue content. Here is a link to the related TN Mobile Plus documentation: - https://www.tessituranetwork.com/tn_mobile_plus_user_guide/TNMP.htm#Topics/Configuration/Geofences_Menu.htm?Highlight=geofencinghttps://communitytest.tessitura.com/topical_groups/tn_mobile_plus/f/tn_mobile_plus-forum/18609/at-the-venueThu, 29 Jun 2017 15:38:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:e9da51a8-9d4c-4632-bf8d-3ee9723ef2e7Lisa LauckWe have just recently started using TNMP and our first show to use the At-The-Venue feature is July 9th. I've set it all up but how do I notify the people to utilize the feature when they come to the show. The TNMP training was months ago so I honestly can't remember.https://communitytest.tessitura.com/topical_groups/tn_mobile_plus/f/tn_mobile_plus-forum/17671/animated-loading-screenMon, 06 Feb 2017 10:47:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:0a63412a-a1c4-4be0-be65-5e9ef1bba9d7Former MemberIs it possible to use an animated .gif file for a loading screen in TN Mobile Plus? Thanks, Philhttps://communitytest.tessitura.com/topical_groups/tn_mobile_plus/f/tn_mobile_plus-forum/17639/request-update-process/53190Fri, 03 Feb 2017 18:18:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:e7b4c2a5-f1c6-400e-86d6-1b2442f701e5Former MemberThank you very much Karen!https://communitytest.tessitura.com/topical_groups/tn_mobile_plus/f/tn_mobile_plus-forum/17639/request-update-process/53106Wed, 01 Feb 2017 23:34:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:46f944af-1c9b-4c88-a073-e10765084a87Karyn ElliottHi Philip, For TN Mobile Plus users, the only settings that require the app to be re-published are those under Permanent Settings. You can read more about this in our TN Mobile Plus User Guide here https://www.tessituranetwork.com/tn_mobile_plus_user_guide/TNMP.htm#Topics/Configuration/Basic_Settings_Menu.htm Our development team receives a notification to re-publish the app and takes care of any feedback from iTunes or Google Play. There is no additional charge for routine updates like this.