TN Mobile Plus - Recent Threads

Digital Membership Cards

Lisa Robbins — Thu, 03 Oct 2019 13:37:25 GMT

Hello all,

We're in discussions right now about digital membership cards. Our membership cards are barcoded and we use NSCAN for member check in. We currently have paper printed cards. I know this is an option in TNMP. Who is using it currently, and what successes and challenges have you experienced?

TIA,

Lisa, Orlando Science Center

RE: Digital Membership Cards

Sabina Spilkin — Mon, 07 Oct 2019 23:33:40 GMT

Hi Lisa, we are using this feature in TNMP but not 100%. We sell seat passes ( which is a membership in Tessitura). In TNMP it looks like a membership card which they can present to get discounted tickets for certain performances. A Pricing Rule based on Constituency from that membership allows a sale of discounted tickets online. We are thinking about other perks/promotions for seat pass holders but rolling out slowly.

Sabina

RE: TNMP roadmap

Ragan Rhodes — Wed, 06 Feb 2019 17:28:15 GMT

Hello Christina! We believe, even with responsive sites, that TN Mobile Plus can provide unique value to your audience so I am very glad you asked!

We’ve recently enhanced our At-The-Venue feature that allows you to unlock exclusive content that engages your audience around a specific event or happening at your venue. You can easily promote sponsors, restaurant partners, and provide valuable logistical information to your patrons. But even more so, you can engage your audience in a conversation via multiple social media channels, provide electronic program notes and truly enhance their experience at the venue. We've also added push notifications so you can continue engaging with your audience after the event. And you can combine push notifications with Geo-location, so you can send personalized messages based on the proximity of your app holders to your venue.

You can see some real-life examples on our blog post from last year to see how TNEW and TNMP can work together: www.tessituranetwork.com/.../2018-09-06-TNMP-and-TNEW-Unite

-- Ragan

TNMP roadmap

Christina Cone — Mon, 04 Feb 2019 23:45:49 GMT

I'm curious about the roadmap for TNMP as organizations move to the mobile-responsive TNEW v7. We have primarily used TNMP for ticket sales. Now trying to understand other ways we might use TNMP after that need is filled by v7.

All input welcome!

Christina

Menu item in TNMP

Sabina Spilkin — Tue, 04 Sep 2018 23:54:51 GMT

Hello, I was wondering if it's possible to rename a menu item under My Account in TNMP - to say 'Passes' instead of 'Membership Card'. Thanks in advance,

Sabina

TNMP Updates - Sept 25, 2017

Nara Zitner — Thu, 28 Sep 2017 06:00:46 GMT

The following minor updates have been made to the TNMP application.

In order to make the application a bit more universal across genres, venues and product offerings, we have made the following changes to content that is hardcoded in the app:

Removal of reference to "seats" in availability messaging such as "X Seats Available" in the transaction path and in the cart.
On the event detail page, change "Call Box Office" to "Call"

Re: TNMP Updates - Sept 25, 2017

Rachel Emmett (Past Member) — Thu, 28 Sep 2017 06:10:46 GMT

Thanks Nara, that’s helpful for our non-performance events.

Still loving just having TNMP as our only online sales platform. I did fill in the roadmap survey recently as TNMP is such a business critical thing for us to have.

Are you coming to TEC conference in Cardiff in November? It would be nice to see you there.

Rachel

From: TN Mobile Plus <groups-tnmp@tessituranetwork.com> on behalf of Nara Zitner <bounce-narazitner7018@tessituranetwork.com>
Reply-To: TN Mobile Plus <groups-tnmp@tessituranetwork.com>
Date: Thursday, 28 September 2017 at 12:32
To: Rachel Emmett <rachel@dance4.co.uk>
Subject: [TN Mobile Plus] TNMP Updates - Sept 25, 2017

The following minor updates have been made to the TNMP application.

In order to make the application a bit more universal across genres, venues and product offerings, we have made the following changes to content that is hardcoded in the app:

Removal of reference to "seats" in availability messaging such as "X Seats Available" in the transaction path and in the cart.
On the event detail page, change "Call Box Office" to "Call"

RE: Bar code number displays on ticket

Tony Accurso — Thu, 14 Sep 2017 08:31:05 GMT

Thanks Sabina, that worked.

Tony Accurso

Web Developer

Gallo Center for the Arts
1000 I Street ▪ Modesto, CA 95354

Illuminate. Educate. Entertain.

GalloArts.org ▪ Support the Arts

From: TN Mobile Plus [mailto:groups-tnmp@tessituranetwork.com] On Behalf Of Sabina Spilkin
Sent: Wednesday, September 13, 2017 11:43 AM
To: Tony Accurso
Subject: RE: [TN Mobile Plus] Bar code number displays on ticket

You can adjust this field length and height on a printed ticket to a dot if you prefer not to see it.

Sabina

From: TN Mobile Plus [mailto:groups-tnmp@tessituranetwork.com] On Behalf Of Tony Accurso
Sent: Wednesday, September 13, 2017 11:04 AM
To: Sabina Spilkin
Subject: [TN Mobile Plus] Bar code number displays on ticket

Hi, we are testing My Tickets. I have a TASK in already, but I am wondering if anyone else is using QR Codes with My Tickets. We are trying to suppress the actual bar code element number from displaying on the ticket. Using the N-Scan Number as the Data Element, the documentation says to uncheck both the "Print as Barcode" and Print Barcode as Text" which we have, yet the number still displays on a printed ticket. Any ideas?

- Tony

Bar code number displays on ticket

Tony Accurso — Wed, 13 Sep 2017 11:33:41 GMT

- Tony

RE: Bar code number displays on ticket

Sabina Spilkin — Wed, 13 Sep 2017 11:43:41 GMT

You can adjust this field length and height on a printed ticket to a dot if you prefer not to see it.

Sabina

- Tony

Re: My Tickets Issues

Norman Major III — Mon, 17 Jul 2017 17:19:53 GMT

Thank Melissa for the prompt response! Thank you so much for investigating our issue. I will continue to test on my end and let you know anything else I can find. As for as the limiting performances. Our issue cannot be solved by MOS masking. We have two examples of where this has become a concern. The first is our Broadway Subscription fees. We set these up as events and are attached to the appropriate subscription package. No actual MOS is assigned to the fees performance and we use a Subscription MOS to sell our packages. We intend to allow our Subscribers use mobile barcoding and we do not want the fees event to appear in My Tickets. In summary, we want to mask the Fees event, but cannot mask it because we do not want to mask the Subscription MOS in which it will reside. The second is we have an event that we use for patrons to add themselves to a Subscription wait list. There are several reasons why using an event to manage the wait list makes the most sense, one of them being the way our web interface works. So this event needs to be available in our standard sales MOS, but we do not want it visible. It would be nice if any performance in which a valid ticket design was not present for would not show up in My Tickets. As of now, all performances do, which causes a bit of confusion. Thanks so much again for all your help, Melissa! -Norm

My Tickets Issues

Norman Major III — Fri, 14 Jul 2017 20:24:32 GMT

Hello!

We are in the process of setting up and testing the My Tickets feature on TNMP and I have run into a couple of issues and wanted to see if we set up something wrong, or if the app does not support the following scenarios:

If I sell the same performance using two line-items or two orders, it will not render a barcode. Instead it gives me the error: Unable to load “OK”. This happens regardless of whether I use the same price type or different price types.
If I return two seats, and pull two seats in a different line-item at the same price type, it renders a barcode. However, if I return two seats and sell three seats in a different line-item at the same price type, it gives me the same error.
We have an event that we do not want displayed in My Tickets. Is there a way to mask events without removing them from the History?

Thanks so much for any assistance or feedback you can provide!

Sincerely,

Norman Major III

Box Office Manager

Segerstrom Center for the Arts

Re: My Tickets Issues

Norman Major III — Mon, 17 Jul 2017 12:50:14 GMT

Deleted this post. Added a new one. Thanks

Re: My Tickets Issues

Melissa Champ — Mon, 17 Jul 2017 12:04:53 GMT

Hi Norman,

Looking through your examples, it sounds like there's some things we need to investigate in TASK with our developers as this is not what should be happening. As for your last item, you can exclude certain events from displaying barcodes by mode of sale.

Documentation Link

In the My Tickets MOS to Ignore field, enter a comma separated list of Mode of Sale ID numbers that you wish to exclude (ex: 1, 2, 3). Completed orders in these ignored modes of sale will not appear in the My Tickets section.

Thank you,

Melissa

Re: At The Venue

Natalia Chavez — Fri, 30 Jun 2017 18:51:23 GMT

Hi Lisa,

You'll want to setup geo fencing so that patrons get an alert when they arrive to the venue, and you can even deep link to the at the venue content.

Here is a link to the related TN Mobile Plus documentation: - https://www.tessituranetwork.com/tn_mobile_plus_user_guide/TNMP.htm#Topics/Configuration/Geofences_Menu.htm?Highlight=geofencing

At The Venue

Lisa Lauck — Thu, 29 Jun 2017 15:38:37 GMT

We have just recently started using TNMP and our first show to use the At-The-Venue feature is July 9th. I've set it all up but how do I notify the people to utilize the feature when they come to the show. The TNMP training was months ago so I honestly can't remember.

Animated loading screen?

Former Member — Mon, 06 Feb 2017 10:47:46 GMT

Is it possible to use an animated .gif file for a loading screen in TN Mobile Plus? Thanks, Phil

Request update process.

Former Member — Wed, 01 Feb 2017 18:02:46 GMT

I'm assuming this would go like the initial submission of our App to Apple & Google, but are there extra steps or cost if we decided to make a change that requires this? Do the timelines remain the same? Thanks, Phil Lunsford Web Services Manager Tennessee Performing Arts Center

Re: Request update process.

Former Member — Fri, 03 Feb 2017 18:18:26 GMT

Thank you very much Karen!

Re: Request update process.

Karyn Elliott — Wed, 01 Feb 2017 23:34:27 GMT

Hi Philip, For TN Mobile Plus users, the only settings that require the app to be re-published are those under Permanent Settings. You can read more about this in our TN Mobile Plus User Guide here https://www.tessituranetwork.com/tn_mobile_plus_user_guide/TNMP.htm#Topics/Configuration/Basic_Settings_Menu.htm Our development team receives a notification to re-publish the app and takes care of any feedback from iTunes or Google Play. There is no additional charge for routine updates like this.

Re: Home: cards menu style

Christina Cone — Wed, 11 Jan 2017 15:06:30 GMT

Just what I was hoping would be the case. Thanks, Suzie!

Christina

Home: cards menu style

Christina Cone — Tue, 10 Jan 2017 19:47:55 GMT

Can anyone confirm if the collapsible "hamburger" menu option is available when using the cards home screen? I'm wondering if I need to be prepared to make cards for all of the custom tabs we use, or if I can rely on the hamburger menu for some of our less-prominent content..

Thanks,
Christina

Re: Home: cards menu style

Suzie Davidson — Wed, 11 Jan 2017 14:18:50 GMT

Hi Christina,

You certainly can use the Cards based home screen layout and create cards to feature your custom tabs, but to answer your question: yes, the collapsible "hamburger" menu option is available when using the Cards based home screen layout. In fact, it is available no matter what tab you have chosen to display as your homescreen.

Hope this helps!

Suzie

RE: FOH response to the TN Mobile Plus Electronic Tickets

Sabina Spilkin — Fri, 16 Dec 2016 17:56:38 GMT

Unfortunately not yet. The TNMP development team looking into it as we speak. Hopefully will have a solution pretty soon.

Happy Holidays,

Sabina.

From: TN Mobile Plus <groups-tnmp@tessituranetwork.com> on behalf of Shivani chamakura <bounce-shivanichamakura4672@tessituranetwork.com>
Sent: Friday, December 16, 2016 9:45:48 AM
To: Sabina Spilkin
Subject: RE: [TN Mobile Plus] FOH response to the TN Mobile Plus Electronic Tickets

Hi Sabina,

We're in the early stages of exploring TNMP, particularly for the ticket sharing functionality. Have you all been able to solve the issues you were having?

Many thanks,

Chandra

From: Sabina Spilkin <bounce-sabinaspilkin7252@tessituranetwork.com>
Sent: 11/28/2016 6:13:58 PM

There is a feature to email an individual barcode/ticket from an original owner to someone else. Unfortunately, we were getting an error trying to utilize this feature and the TNMP development team is looking into this issue.

Sabina

From: TN Mobile Plus [mailto:groups-tnmp@tessituranetwork.com] On Behalf Of Jenna Dobson
Sent: Wednesday, November 23, 2016 6:23 AM
To: Sabina Spilkin
Subject: Re: [TN Mobile Plus] FOH response to the TN Mobile Plus Electronic Tickets

Hi Tom

I'm currently looking into forwarding/splitting and sharing etickets bought by one customer for several people. Is this something that you were able to introduce after launching etickets in your organisation, or are these tickets still maintained by the original purchaser? If it is something that you were able to add in to your eticket solution, it would be great to hear about your experience.

Kind regards,

Jenna

From: Tom Brown <bounce-tombrown3568@tessituranetwork.com>
Sent: 6/15/2015 7:25:49 PM

Before going to an electronic presentation of ticket on Mobile Devices, our Front of House folks would like to know how the experience has been. In particular with a seated event, with an intermission where patrons might get separated from the person who purchased the tickets.

--Tom

RE: FOH response to the TN Mobile Plus Electronic Tickets

Shivani chamakura — Fri, 16 Dec 2016 12:57:22 GMT

Sorry to hear that. I look forward to any updates you might have. Good luck.

Thanks,
Chandra