https://communitytest.tessitura.com/topical_groups/tn_express_web_user_group/Information and sharing for users of TN Express Web. For TNEW support, please access the Support chat.   For TNEW documentation, please visit the documentation page.  en-USTelligent Community 12 Non-Productionhttps://communitytest.tessitura.com/topical_groups/tn_express_web_user_group/f/tn_express_web_user_group-forum/35464/limiting-wheelchair-bookings-in-a-ga-facility/92454Mon, 08 Apr 2024 23:44:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:6f387a4e-b87b-48ec-9625-873c838ad50eElise KurvinkHi Tom, Wow I thought I replied to this! So sorry! Thank you for coming back to me here - this is really useful info!!https://communitytest.tessitura.com/topical_groups/tn_express_web_user_group/f/tn_express_web_user_group-forum/35464/limiting-wheelchair-bookings-in-a-ga-facility/92047Fri, 22 Mar 2024 10:57:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:f1004063-3bc7-4ff4-a42f-4a309d3acf0bTom ClarkeHey Elise, I raised a ticket from my previous post and after some back and forth of troubleshooting the response was: Unfortunately the API does not currently support special seating requests when the GA indicator is checked on a best seat map. In order to offer accessible seating for performances in a GA facility, we recommend creating a price zone on the price map labeled "Accessible General Admission" or similar, with the price set to the same as the main GA seats. I appreciate this probably isn't the response you were hoping for. A request for this functionality to be reviewed for possible inclusion in future application releases has been raised with our developers, but in the meantime, unticking that GA box would be the best way around this issue. In the meantime I've been using a custom procedure that automatically disables a price zone when it sells over a certain amount - although we forgot to test that one during our v16 upgrade (d'oh) and so now it's back with consulting to update. This procedure isn't fail safe though as it doesn't kick in immediately, meaning if you are below the threshold, you can make an order with any amount of tickets, it's only once the threshold is reached or exceeded that no further orders can be made. All to say a better solution would be great still if anyone else has anything to add! Tomhttps://communitytest.tessitura.com/topical_groups/tn_express_web_user_group/f/tn_express_web_user_group-forum/35464/limiting-wheelchair-bookings-in-a-ga-facilityFri, 22 Mar 2024 05:01:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:8d8e89f8-d8ac-41c5-a672-cd3ee656b313Elise KurvinkHi all, Hope you're having a lovely end of your week! I'm trying to work out the best way to manage having a limited number of wheelchair spaces in a GA facility, sold via TNEW. We need to cap the number of wheelchairs in the space, but would like these to be purchased online. So far we have: Created a separate zone for accessible bookings, alternating Wheelchair and Companion seat types. When testing and adding x2 Wheelchair price types to my cart however, this still ticketed over the top of a Companion seat type (not helpful when using seat types to cap the number of Wheelchair spaces) We also tested displaying the Wheelchair Accessible Option on performances, however this did not correlate with the seat types as above. Has anyone else had any luck with limiting the number of wheelchair price types sold when selling via TNEW? I found this thread which was incredibly similar to this, however there wasn’t a resolution here: https://community.tessitura.com/topical_groups/tn_express_web_user_group/f/tn_express_web_user_group-forum/32744/limited-number-of-wheelchair-spaces-in-a-general-admission-facility---tnew Thank you so so much!companiontnewaccessibilityseat typepricetypeTNEW v7Webwheelchairgeneral admissionprice zonehttps://communitytest.tessitura.com/topical_groups/tn_express_web_user_group/f/tn_express_web_user_group-forum/35371/checkout-survey-only-on-specific-products-sources-mosThu, 14 Mar 2024 12:59:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:ca37799f-d904-4575-a746-1b95de4b38ebEric OliphantI think the answer is no... but I'd like to add a checkout survey only for people who purchase via a specific Contrib2 page. There's custom form data on this page already associated with the keyword. Is there any in-the-box way to only show Checkout Custom Data Form Types for a specific purchase pathway? I'm open to specific MOS, sources, whatever.https://communitytest.tessitura.com/topical_groups/tn_express_web_user_group/f/tn_express_web_user_group-forum/35302/tnew-quick-start/91749Tue, 12 Mar 2024 00:10:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:a72694da-77d4-487d-b58f-76cb7a2b5605Nichole O'DuffyHi Sky, We changed from a custom template to the Quick Start template about 5 years ago and it's been great. Especially since v7 of TNEW came in. Our instance is here: https://my.victorianopera.com.au/events . It has saved us large amounts of money and time compared to the custom template. And it's very easy to deal with. While the custom look is somewhat limited (as outlined by Janet), the functionality and ease of use for our organisation's level of resources has been completely worth it. We've been able to get it to look "close enough" to our main website and are happy with the trade off. The set up is pretty easy and the team are helpful. Cheers, Nicholehttps://communitytest.tessitura.com/topical_groups/tn_express_web_user_group/f/tn_express_web_user_group-forum/35112/seat-limit-reached-message-editable/91706Fri, 08 Mar 2024 19:32:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:91edd605-d01d-4dc2-8fcf-b534aa6bbaf3Margaret LehtinenHello Steve! This is Margaret with Tessitura Support. I see that you opened a ticket for this, but I also wanted to put the answer here in case anyone else has this question. Unfortunately, this error message is one of the few that is hardcoded and can't be edited at this time. The goal is to make all error messages on TNEW editable in the Admin site, but we don't have a timeframe for when that will be completed.https://communitytest.tessitura.com/topical_groups/tn_express_web_user_group/f/tn_express_web_user_group-forum/35302/tnew-quick-start/91668Thu, 07 Mar 2024 17:12:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:063d94cb-7511-4e18-b12d-e23e4b3a5e85Janet HerringtonWe have used a QuickStart template for several years with no issues or much concern about "how did I get here?" : https://my.lawrencehallofscience.org/ The header and footer, font preference, color schemes and more that you provide Tessitura to build the template can do a pretty good job of blending with your marketing website. For Lawrence Hall of Science, in almost all cases our customers are starting at our marketing website for all the messaging, inspiration, pretty pictures (Summer Camps, for instance: https://lawrencehallofscience.org/visitors/summer-camps/ ) and we deep link to the performance pages on TNEW to take the money.https://communitytest.tessitura.com/topical_groups/tn_express_web_user_group/f/tn_express_web_user_group-forum/35302/tnew-quick-start/91666Thu, 07 Mar 2024 16:56:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:6dd16988-2450-4987-be41-53ee7753a621Destiny AskinHi Sky, We used the TNEW QuickStart template for about 6-9 months. We needed to updated to TNEW v7 at the time, but were also planning a website redesign. I dont remember any major issues at the time. We used brand colors and logos, but the header and footer didnt match our main site. So it was obvious anytime a patron clicked through to TNEW, but I dont think we had any complaints or concerns from patrons. If you dont find any live sites using the QuickStart template, I'd be happy to turn it on on our TNEW site for you for a few hours so you can click look. It doesnt match our current branding as this was before our re-design, but would give you an idea of how it all looks. Feel free to email me directly if interested and we can find a good time. -Destinyhttps://communitytest.tessitura.com/topical_groups/tn_express_web_user_group/f/tn_express_web_user_group-forum/35302/tnew-quick-startWed, 06 Mar 2024 14:03:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:4f7a7fb5-9d12-452a-9cb3-1f682145ab83Sky HodgkinsonHello We are just starting the process of implementing TNEW and under some tight deadlines. What do people think of the TNEW quick start templates? And does anyone have any examples of them? I have been sent to sites by Tessitura but they don't fill me with joy. We don't have time to outsource so it's this option or try and do something in house. Happy for any thoughts anyone has! Thanks Skyhttps://communitytest.tessitura.com/topical_groups/tn_express_web_user_group/f/tn_express_web_user_group-forum/35112/seat-limit-reached-message-editableWed, 14 Feb 2024 15:43:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:50946c1f-14f6-4d7e-8ba9-4e25ec8950e7Steve MooreHi folks, Does anyone know if it's possible to edit the body of this modal window that pops up after selecting seats beyond the Seat Max Quantity? I feel sure I'm just missing it somewhere in Admin. I'm only finding references to the Seat Max Quantity itself in the documentation. Thanks! Stevehttps://communitytest.tessitura.com/topical_groups/tn_express_web_user_group/f/tn_express_web_user_group-forum/35058/tnew-in-google-searches-and-redirects/91090Tue, 06 Feb 2024 14:08:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:aab2139e-a9c5-4e89-bb03-f11bcb543eafSuzie DavidsonHi Sarah, If you host your own TNEW template, you could place the following meta tag into the section of your page: Some search engine web crawlers might interpret the noindex directive differently. As a result, it is possible that your page might still appear in results from other search engines. You can find more info here: https://support.google.com/webmasters/answer/93710 Hope that helps! Suziehttps://communitytest.tessitura.com/topical_groups/tn_express_web_user_group/f/tn_express_web_user_group-forum/35058/tnew-in-google-searches-and-redirects/91076Mon, 05 Feb 2024 20:40:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:6c2aea16-94dd-49f7-b34b-021597fa11bdNeil ColeCan't solve it for you, but could you add a redirect link on the dummy performance to the actual performance on the Content and/or Sold-Out message (assuming you use TNEW)?https://communitytest.tessitura.com/topical_groups/tn_express_web_user_group/f/tn_express_web_user_group-forum/35058/tnew-in-google-searches-and-redirectsMon, 05 Feb 2024 20:17:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:382cfded-8654-4b18-81f9-d51f0dcfa886Sarah StraubHi! I'm running into an issue with old performance links in Google and unsure how to handle it. At the beginning of the season, we initially sell tickets into a dummy house for our black box space. Once we know the seating configuration, we will build a new production season and performances. Everyone is moved out of the dummy house and into the new one. The dummy house is available for sale online until we know the final seating layout and then taken off sale once we are finished using it. The issue we are running into is that Google keeps picking up old performance links in organic searches. When the issue started, it was happening at the production season level, and I could adjust the new house with a customized slug because I had used a customized slug for the dummy house. Now Google is picking up on the old individual performance links. Has anyone else encountered this, and if so, what did you do to solve it?https://communitytest.tessitura.com/topical_groups/tn_express_web_user_group/f/tn_express_web_user_group-forum/35031/searching-change-logs-for-tnew-admin-panel/90988Thu, 01 Feb 2024 14:52:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:682235aa-2e9b-4fb0-9693-52f7be7ca67dRagan RhodesIt's a great opportunity to share and vote on the ideas - community.tessituranetwork.com/.../expanding-tnew-admin-tool-security-and-security-configurationhttps://communitytest.tessitura.com/topical_groups/tn_express_web_user_group/f/tn_express_web_user_group-forum/35031/searching-change-logs-for-tnew-admin-panel/90985Thu, 01 Feb 2024 14:42:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:6f8f7af8-50a1-438f-88e2-71ecfac50dc8Kathleen SmithAs Anne mentioned, nope, to my knowledge there is no audit trail for TNEW admin, and anything you wanted to trace back would have to be done the hard way if it's possible at all. It's one of my biggest reasons why I only allow access to the admin module to *very* trusted users. Because there's no TNEW admin security AND no audit trail... (I did submit an idea for tnew admin security, so hopefully one day...)https://communitytest.tessitura.com/topical_groups/tn_express_web_user_group/f/tn_express_web_user_group-forum/35031/searching-change-logs-for-tnew-admin-panel/90983Thu, 01 Feb 2024 14:17:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:f5c3a279-0780-45ba-91a0-709e5552d4a0Anne M RobichauxHi Dawn, I don't think there is anything in the TNEW admin panel that will help. But if you have SSMS access, you may be able to find when the underlying TNEW table data was last updated. What kind of change on TNEW are you looking for? Annehttps://communitytest.tessitura.com/topical_groups/tn_express_web_user_group/f/tn_express_web_user_group-forum/35031/searching-change-logs-for-tnew-admin-panelThu, 01 Feb 2024 08:45:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:558744d8-0513-4273-8037-3316f10c0e6cDawn YatesHi I'm trying to see when a change was made in TNEW and by which user, but I'm not sure how long ago it was made. The TNEW Site Logs seem to only let you search by the hour, and only show activity on the site itself, not the Admin Panel. Is this info recorded anywhere? Does anyone have any advice on how to find this out? Many thanks Best wishes Dawnhttps://communitytest.tessitura.com/topical_groups/tn_express_web_user_group/f/tn_express_web_user_group-forum/34943/language-translation-on-tnew-pagesTue, 23 Jan 2024 21:35:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:0f111f25-0a18-4824-920d-a55bd8e09a4fEthan VoelkersHello Tessitura community, I am working on multilingual accessibility for our organization's websites and have found a solution we are pursuing for our Wordpress and Shopify sites called Weglot . This service doesn't expressly list Tessitura as an integration, but claims that it can be applied to any service through a Javascript code. Does anyone have experience with this software? Alternatively, does anyone have a good translation service that they've successfully used on their TNEW sites other than Weglot? I've looked at the list of Tessitura ecosystem partners but don't think they are exactly what we're needing. Full disclosure: I am a TNEW novice, so if this is common knowledge, I apologize. Thanks in advance, - Ethantnewaccessibilitytranslationlanguagehttps://communitytest.tessitura.com/topical_groups/tn_express_web_user_group/f/tn_express_web_user_group-forum/34938/ecosystem-partner-for-syos-packages/90750Tue, 23 Jan 2024 20:47:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:17551618-ba87-4cbf-a2d4-42d5c20b9474Ragan RhodesHi Allison, I know of several different organizations with packages actively available for SYOS now using SmartSeat, both fixed and flex so that functionality is currently available. If you are looking for an alternative, iMedia offers a mobile-friendly, fully customizable Select Your Own Seat product that is CMS agnostic and quick to implement called SeatMe. www.imediainc.com/.../https://communitytest.tessitura.com/topical_groups/tn_express_web_user_group/f/tn_express_web_user_group-forum/34938/ecosystem-partner-for-syos-packagesTue, 23 Jan 2024 17:43:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:a4fa24ca-d616-48c6-b9e0-3df268c2988eAllison FuhrmanDoes anyone know of an ecosystem partner who has SYOS packages? I know it's on the roadmap for Adage, but it's not currently available.packagessyos