https://communitytest.tessitura.com/topical_groups/onboarding-upskilling-your-team-tessitura-community/Tessitura Community for members responsible for recruitment, training and/or management of Tessitura users in organizations. We'll collaborate, share resources and discuss best practice relating to onboarding and continual professional development.en-USTelligent Community 12 Non-Productionhttps://communitytest.tessitura.com/topical_groups/onboarding-upskilling-your-team-tessitura-community/c/e/1566Thu, 18 Apr 2024 14:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:97a9bbf2-af5f-4c86-8287-7a9cb819f62fSarah Berryman (she/her)Join us at the next Onboarding and Upskilling Your Team virtual meetup to hear from community members who have recently completed their Version 16 upgrade . Our Community Co-Chair Katie Cullen will kick off the session by sharing CAPA's experience of completing the upgrade earlier this year, and then special guest, Chris Campbell will delve into The Mayflower Theatre's journey with v16 memberships. We'll conclude the meetup with time for questions and general discussion - and if you've already completed your V16 upgrade, please do join us to share your tips, tricks, and words of wisdom! Please note: if you receive an error message when registering, be assured that your registration is 'confirmed'. This is a bug that is currently being investigated by the Community team. When London, UK April 18, 2024 3:00PM BST New York, NY April 18 10:00 AM EST Los Angeles, CA April 18, 2024 07:00 AM PST Sydney, AU April 19, 2024 00:00AM AEST Note: This meeting takes place on Thursday, 18 April from 10am-11pm EST / 3pm-4pm BST. If an incorrect time is appearing for you, please adjust your time zone settings in your membership profile - https://community.tessitura.com/user/settings Where Click here to join Zoom Meeting Meeting ID: 834 1704 3058 Passcode: 250793onboarding and upskilling your teamhttps://communitytest.tessitura.com/topical_groups/onboarding-upskilling-your-team-tessitura-community/f/discussions/35351/quick-links-to-documentation-and-training-resources/91785Wed, 13 Mar 2024 13:34:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:26d391e3-b6ad-423d-ba65-51e2b2c1fa24Sarah Berryman (she/her)Thanks Olivia! So glad to hear it's usefulhttps://communitytest.tessitura.com/topical_groups/onboarding-upskilling-your-team-tessitura-community/f/discussions/35351/quick-links-to-documentation-and-training-resources/91773Tue, 12 Mar 2024 20:41:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:cc6a31b4-c6c8-4ffd-a45a-0a6a001907fdOlivia AndersonSarah, this is such a wonderful resource! Thank you so much for putting it together and posting! Best, Olivia A.https://communitytest.tessitura.com/topical_groups/onboarding-upskilling-your-team-tessitura-community/f/discussions/35351/quick-links-to-documentation-and-training-resourcesTue, 12 Mar 2024 15:05:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:7838cec1-3faf-43ab-99d0-243a38de16bcSarah Berryman (she/her)Here is a collection of useful resources relevant to our Onboarding and Upskilling Your Team community group that can be found across Tessitura.com: Creating Documentation Examples of documentation shared by community members: Download templates and sample manuals Pop-Up Skill Builder: Writing Documentation for Your Team - a webinar which walks through how to create your own documentation including step-by-step instructions for adding your own documentation to the Tessitura help system: Access webinar Training and Upskilling Practical tips for designing a successful training session : Download presentation Ideas on how to design a Tessitura proficiency survey for evaluating which areas your users need more training: Download presentation Free self-guided training courses : Visit self-guided courses homepage Instructor-led hands-on courses including dates and pricing info: Visit hands-on courses homepage Webinars - free videos about a wide range of Tessitura-related topics: Visit webinar video library homepage If you have any other helpful links or resources related to training, onboarding, or upskilling your team, please do share in the comments below!documentationupskillingtraininghttps://communitytest.tessitura.com/topical_groups/onboarding-upskilling-your-team-tessitura-community/f/discussions/35318/tlcc-dc-presentation-proposal/91682Thu, 07 Mar 2024 20:33:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:23426e0e-4dd3-4199-8e58-888ac322b035Kristin NyquistI would certainly attend!https://communitytest.tessitura.com/topical_groups/onboarding-upskilling-your-team-tessitura-community/f/discussions/35318/tlcc-dc-presentation-proposal/91678Thu, 07 Mar 2024 20:16:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:c49a0afa-12a9-4425-9a7f-c6ea4a61b285Jessica BonannoI'd attend that Elizabeth!! ;-)https://communitytest.tessitura.com/topical_groups/onboarding-upskilling-your-team-tessitura-community/f/discussions/35318/tlcc-dc-presentation-proposal/91676Thu, 07 Mar 2024 20:14:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:9124923b-dc67-4531-b923-f2e3ae398246Elizabeth WarrenShelly Binkley (she/her) I could be interested. I presented last year on a training structure I was designing for the transition to v16.https://communitytest.tessitura.com/topical_groups/onboarding-upskilling-your-team-tessitura-community/f/discussions/35318/tlcc-dc-presentation-proposalThu, 07 Mar 2024 20:09:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:2d1cf595-517d-4c05-a1b1-0fc8ca51b2bcShelly Binkley (she/her)Hey all, Tessitura is now accepting presentation proposals for TLCC DC . I am considering proposing a presentation about the "Tessitura 101" training sessions I conduct at my organization on a monthly basis. Does anyone want to go in on it with me and do a panel? Thanks, Shelly Binkleyhttps://communitytest.tessitura.com/topical_groups/onboarding-upskilling-your-team-tessitura-community/f/discussions/35261/tlcc-gateshead-2024-meetupFri, 01 Mar 2024 13:51:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:a48ac891-af53-4e90-83f6-3a0a826d5983Sarah Berryman (she/her)We’re excited to be meeting as a group soon at TLCC Gateshead! Here’s some key information ahead of the conference: When: 2:30-3.15pm on Wednesday 6 th March What: A quick round of conversation-starters to connect attendees, followed by a full group discussion about documentation (who creates it, what do you document, and how do you lay it all out?) Check out the conference app here to see full details of the session. We’re looking forward to seeing many of you next week! If you’re unable to attend, feel free to forward onto colleagues who may be interested.https://communitytest.tessitura.com/topical_groups/onboarding-upskilling-your-team-tessitura-community/m/files/57812Wed, 01 Nov 2023 19:15:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:d76ac1a1-bcfb-4afc-9d31-a7410a0a8758Kathryn CullenThank you all for attending our most recent Onboarding and Upskilling Your Team Community Meeting which went over documentation. We had three wonderful peer-led presentations and our presenters have been willing to share some of the examples they demonstrated in the meeting! Carolina Roque from the Japanese American Cultural and Community Center (JACCC) gave a presentation on how to learn from your mistakes and jump start your documentation process with limited staff and resources. You can view her presentation and resources here. Sara Funk from the Ogunquit Playhouse presented on templates and gave specific documentation examples that she has created for her organization. You can find four examples of templates and documentation below. Jon-Paul Schaut from the Guthrie Theater presented on tackling internal organizational specific Tessitura Training Manuals, with emphasis on how these manuals use a combo of text, visuals and tactile activities to accommodate different learning styles. You can find one of the chapters from the theater's 9-chapter, 52-page (front and back) front-facing training manual for their specialists below. We have also attached some of the questions and answers that were posed in the chat, along with some stats surrounding how many people our attendees train. communitytest.tessitura.com/.../Creating-Training-Manuals-_2D00_-Guthrie-Theater.docx communitytest.tessitura.com/.../Attribute-Build-_2D00_-Ogunquit-Playhouse.docx communitytest.tessitura.com/.../Formal-Template-_2D00_-Ogunquit-Playhouse.docx communitytest.tessitura.com/.../Instruction-Template-_2D00_-Ogunquit-Playhouse.docx communitytest.tessitura.com/.../Single-Tickets-Sale-_2D00_-Ogunquit-Playhouse.docxtemplatesdocumentationonboardingupskillingtraininghttps://communitytest.tessitura.com/topical_groups/onboarding-upskilling-your-team-tessitura-community/f/discussions/34317/storing-training-materials/89182Fri, 27 Oct 2023 10:58:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:214b4793-8b4c-4932-9eaf-38b2755a8309Sarah Berryman (she/her)I also found the below webinar super-helpful in getting the custom documentation feature working! It's explained in detail from around the 25 minute mark :) www.tessituranetwork.com/.../PopUpSkill_WritingDocumentationhttps://communitytest.tessitura.com/topical_groups/onboarding-upskilling-your-team-tessitura-community/f/discussions/34317/storing-training-materials/89181Fri, 27 Oct 2023 05:12:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:083bfbf5-2e2f-4df3-9bd5-ba2bf76b9657Heath WilderIt works better than "Accio Documentation"!https://communitytest.tessitura.com/topical_groups/onboarding-upskilling-your-team-tessitura-community/f/discussions/34317/storing-training-materials/89172Thu, 26 Oct 2023 18:16:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:63ee433d-60ed-4462-8b1c-daf67253a64cAbbe KarpThank you, magic!https://communitytest.tessitura.com/topical_groups/onboarding-upskilling-your-team-tessitura-community/f/discussions/34317/storing-training-materials/89171Thu, 26 Oct 2023 18:15:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:80a553b9-a43a-4223-9685-1bfb9340a41eAbbe KarpI did not know I needed to be a magician to do my job!!https://communitytest.tessitura.com/topical_groups/onboarding-upskilling-your-team-tessitura-community/f/discussions/34317/storing-training-materials/89170Thu, 26 Oct 2023 18:02:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:578633fd-2c78-4a65-a873-314312c9d750Kathryn CullenTR_HELP_LINK_CUSTOM (tessituranetwork.com) - this I think covers all of the system tables you'll need to make it work!https://communitytest.tessitura.com/topical_groups/onboarding-upskilling-your-team-tessitura-community/f/discussions/34317/storing-training-materials/89169Thu, 26 Oct 2023 18:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:73a961c5-dec1-4877-a6fc-04ce1c06e9e7Kathleen Smithit's magic ;-) in reality, there's a System table in Tessitura you'll need to access: TR_HELP_DOCUMENT_CUSTOM. You put the name and location of the file there and then there's another table (that I can't remember off the top of my head) that you can tell where you want your document to appear (like, if someone clicks on the help button in orders and you want your document to appear there)https://communitytest.tessitura.com/topical_groups/onboarding-upskilling-your-team-tessitura-community/f/discussions/34317/storing-training-materials/89168Thu, 26 Oct 2023 17:55:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:f1ec6975-65a4-4fb6-82ea-cf88599c92baAbbe KarpHow do you do that?!?!?https://communitytest.tessitura.com/topical_groups/onboarding-upskilling-your-team-tessitura-community/f/discussions/34317/storing-training-materials/89167Thu, 26 Oct 2023 17:05:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:186fe906-4b75-444f-951f-b7d06d4eb92fKatina WhiteWe do this in Pittsburgh too! We prepend all custom documentation as well so it's easy to search/find separate from the Tessitura documentation.https://communitytest.tessitura.com/topical_groups/onboarding-upskilling-your-team-tessitura-community/f/discussions/34317/storing-training-materialsThu, 26 Oct 2023 17:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:f9ce277d-5507-4a77-9103-11f1e2b8ccd0Kathleen SmithHi! Something else I just thought of after the meeting today - I also store custom help documents right in Tessitura, so that when someone clicks the little question mark on a particular screen, relevant org-based documentation will pop up alongside the standard Tessitura documentation. It's nice because it means there's no searching for something during an immediate need for it!https://communitytest.tessitura.com/topical_groups/onboarding-upskilling-your-team-tessitura-community/c/e/1366Thu, 26 Oct 2023 15:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:66255ec4-3b89-4381-a489-b2acc11eead5Kathryn CullenJoin us at our next Onboarding and Upskilling Your Team online community event on October 26, 2023 We will be going over documentation standards and practices in the form of 5-minute peer presentations. A call for submissions will be posted separately. All presenters will be entered to win a Yeti tumbler with a $10/£10 Starbucks gift card! London, UK October 26, 2023 4:00PM BST New York, NY October 26, 2023 11AM EST Los Angeles, CA October 26, 2023 8AM PST Sydney, AU October 27, 2023 1AM AEDT Hope to see you there! Sarah and Katie Note: This meeting takes place on Thursday, October 26 from 11am-12pm EST / 4pm-5pm GMT. If an incorrect time is appearing for you, please adjust your time zone settings in your membership profile - https://community.tessituranetwork.com/user/settings Microsoft Teams meeting Join on your computer, mobile app or room device Click here to join the meeting Meeting ID: 260 292 899 054 Passcode: kP2ejZ Download Teams | Join on the webdocumentationonboardingonboarding and upskilling your teamupskilling