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Onboarding Community Meetup - October 26/27 2023

Kathryn Cullen — Wed, 01 Nov 2023 19:15:42 GMT

Thank you all for attending our most recent Onboarding and Upskilling Your Team Community Meeting which went over documentation. We had three wonderful peer-led presentations and our presenters have been willing to share some of the examples they demonstrated in the meeting!

Carolina Roque from the Japanese American Cultural and Community Center (JACCC) gave a presentation on how to learn from your mistakes and jump start your documentation process with limited staff and resources. You can view her presentation and resources here.

Sara Funk from the Ogunquit Playhouse presented on templates and gave specific documentation examples that she has created for her organization. You can find four examples of templates and documentation below.

Jon-Paul Schaut from the Guthrie Theater presented on tackling internal organizational specific Tessitura Training Manuals, with emphasis on how these manuals use a combo of text, visuals and tactile activities to accommodate different learning styles. You can find one of the chapters from the theater's 9-chapter, 52-page (front and back) front-facing training manual for their specialists below.

We have also attached some of the questions and answers that were posed in the chat, along with some stats surrounding how many people our attendees train.

[View:/cfs-file/__key/galleryfiles/00-00-00-04-88/Creating-Training-Manuals-_2D00_-Guthrie-Theater.docx:320:240]
[View:/cfs-file/__key/galleryfiles/00-00-00-04-88/Attribute-Build-_2D00_-Ogunquit-Playhouse.docx:320:240]
[View:/cfs-file/__key/galleryfiles/00-00-00-04-88/Formal-Template-_2D00_-Ogunquit-Playhouse.docx:320:240]
[View:/cfs-file/__key/galleryfiles/00-00-00-04-88/Instruction-Template-_2D00_-Ogunquit-Playhouse.docx:320:240]
[View:/cfs-file/__key/galleryfiles/00-00-00-04-88/Single-Tickets-Sale-_2D00_-Ogunquit-Playhouse.docx:320:240]

Onboarding Community Meetup Notes - 8/9 June 2023

Sarah Berryman (she/her) — Tue, 13 Jun 2023 10:15:43 GMT

Onboarding Community Meetup Notes - 29/30 March 2023

Sarah Berryman (she/her) — Mon, 03 Apr 2023 15:33:03 GMT

It was great to see so many people at last week's community group meetup! Here is Katie Cullen's presentation about User Proficiency Surveys along with the notes from our Lean Coffee discussion.

[View:/cfs-file/__key/galleryfiles/00-00-00-04-88/Tessitura-Proficiency-Survey-External.pptx:320:240]

[View:/cfs-file/__key/galleryfiles/00-00-00-04-88/Onboarding-Community-Meetup-Notes-March-2023.pdf:320:240]

v16 End User Training Tips - January 25, 2023

Kathryn Cullen — Thu, 26 Jan 2023 19:30:17 GMT

Notes from the presentation by Subject Matter Experts, Michael Flaherty-Wilcox, Director of Practice Management and Instruction and Boann Petersen, Instructional Designer at Tessitura, regarding best practices and advice surrounding end user training with some focus on changes in v16.

Delivering a Great Training Session

Kathryn Cullen — Thu, 20 Oct 2022 19:25:47 GMT

Co-Chair Sarah Berryman's presentation from TLCC London and our first Onboarding and Upskilling meeting surrounding some great tips and tricks on how to deliver great training sessions.

Onboarding and Upskilling October 19 2022 Meeting Lean Coffee Notes

Kathryn Cullen — Thu, 20 Oct 2022 19:24:22 GMT

Lean Coffee notes from our Inaugural Onboarding and Upskilling meeting on October 19, 2022!

Topics included:

Recording training tips, or recommendations on interactive training tools so people can learn on their own time
Surveying users on their skills and what they want to learn
Suggestions for good Tessitura-related activities during training
Top tips for making sure remote learning attendees are actually listening/absorbing the information they are being presented with
Best training plan for quick turnaround (one day of training for a festival). What basics?