Discussions - Recent Threads

RE: Quick Links to Documentation and Training Resources

Sarah Berryman (she/her) — Wed, 13 Mar 2024 13:34:37 GMT

Thanks Olivia! So glad to hear it's useful 😃

Quick Links to Documentation and Training Resources

Sarah Berryman (she/her) — Tue, 12 Mar 2024 15:05:40 GMT

Here is a collection of useful resources relevant to our Onboarding and Upskilling Your Team community group that can be found across Tessitura.com:

Creating Documentation

Examples of documentation shared by community members: Download templates and sample manuals
Pop-Up Skill Builder: Writing Documentation for Your Team - a webinar which walks through how to create your own documentation including step-by-step instructions for adding your own documentation to the Tessitura help system: Access webinar

Training and Upskilling

Practical tips for designing a successful training session: Download presentation
Ideas on how to design a Tessitura proficiency survey for evaluating which areas your users need more training: Download presentation
Free self-guided training courses: Visit self-guided courses homepage
Instructor-led hands-on courses including dates and pricing info: Visit hands-on courses homepage
Webinars - free videos about a wide range of Tessitura-related topics: Visit webinar video library homepage

If you have any other helpful links or resources related to training, onboarding, or upskilling your team, please do share in the comments below! [emoticon:33306c418930400bac28808410f8ac8b]

RE: Quick Links to Documentation and Training Resources

Olivia Anderson — Tue, 12 Mar 2024 20:41:52 GMT

Sarah, this is such a wonderful resource! Thank you so much for putting it together and posting!

Best,

Olivia A.

RE: TLCC DC Presentation Proposal

Kristin Nyquist — Thu, 07 Mar 2024 20:33:37 GMT

I would certainly attend!

TLCC DC Presentation Proposal

Shelly Binkley (she/her) — Thu, 07 Mar 2024 20:09:05 GMT

Hey all,

Tessitura is now accepting presentation proposals for TLCC DC.

I am considering proposing a presentation about the "Tessitura 101" training sessions I conduct at my organization on a monthly basis.

Does anyone want to go in on it with me and do a panel?

Thanks,

Shelly Binkley

RE: TLCC DC Presentation Proposal

Jessica Bonanno — Thu, 07 Mar 2024 20:16:46 GMT

I'd attend that Elizabeth!! ;-)

RE: TLCC DC Presentation Proposal

Elizabeth Warren — Thu, 07 Mar 2024 20:14:03 GMT

Shelly Binkley (she/her) I could be interested. I presented last year on a training structure I was designing for the transition to v16.

TLCC Gateshead 2024 Meetup!

Sarah Berryman (she/her) — Fri, 01 Mar 2024 13:51:43 GMT

We’re excited to be meeting as a group soon at TLCC Gateshead!

Here’s some key information ahead of the conference:

When: 2:30-3.15pm on Wednesday 6^th March
What: A quick round of conversation-starters to connect attendees, followed by a full group discussion about documentation (who creates it, what do you document, and how do you lay it all out?)

Check out the conference app here to see full details of the session.

We’re looking forward to seeing many of you next week! If you’re unable to attend, feel free to forward onto colleagues who may be interested.

storing training materials

Kathleen Smith — Thu, 26 Oct 2023 17:00:55 GMT

Hi!

Something else I just thought of after the meeting today - I also store custom help documents right in Tessitura, so that when someone clicks the little question mark on a particular screen, relevant org-based documentation will pop up alongside the standard Tessitura documentation. It's nice because it means there's no searching for something during an immediate need for it!

RE: storing training materials

Sarah Berryman (she/her) — Fri, 27 Oct 2023 10:58:52 GMT

I also found the below webinar super-helpful in getting the custom documentation feature working! It's explained in detail from around the 25 minute mark :)

www.tessituranetwork.com/.../PopUpSkill_WritingDocumentation

RE: storing training materials

Heath Wilder — Fri, 27 Oct 2023 05:12:08 GMT

It works better than "Accio Documentation"!

RE: storing training materials

Abbe Karp — Thu, 26 Oct 2023 18:16:05 GMT

Thank you, magic!

RE: storing training materials

Abbe Karp — Thu, 26 Oct 2023 18:15:56 GMT

I did not know I needed to be a magician to do my job!!

RE: storing training materials

Kathryn Cullen — Thu, 26 Oct 2023 18:02:25 GMT

TR_HELP_LINK_CUSTOM (tessituranetwork.com) - this I think covers all of the system tables you'll need to make it work!

RE: storing training materials

Kathleen Smith — Thu, 26 Oct 2023 18:00:37 GMT

it's magic ;-)

in reality, there's a System table in Tessitura you'll need to access: TR_HELP_DOCUMENT_CUSTOM. You put the name and location of the file there and then there's another table (that I can't remember off the top of my head) that you can tell where you want your document to appear (like, if someone clicks on the help button in orders and you want your document to appear there)

RE: storing training materials

Abbe Karp — Thu, 26 Oct 2023 17:55:41 GMT

How do you do that?!?!?

RE: storing training materials

Katina White — Thu, 26 Oct 2023 17:05:04 GMT

We do this in Pittsburgh too! We prepend all custom documentation as well so it's easy to search/find separate from the Tessitura documentation.

Call for Presentation!

Kathryn Cullen — Thu, 14 Sep 2023 16:50:04 GMT

Hi everyone,

You should have all received the invite to our next Onboarding and Upskilling Your Team meeting, to be held on October 26, 2023! This meeting will go over documentation standards and best practices. As this is a peer presentation format, we need your help! Do you have documentation that your organization lives by and would be willing to share your processes surrounding the creation of? Submit your presentation here! Presentations should be around 5 minutes long and we'll take time for questions following.

Any presenters will be entered to win a Yeti tumbler with a $10/£10 Starbucks gift card!

If you have any questions, feel free to comment below or message Sarah or I directly.

Thanks!

TLCC 2023

Kathryn Cullen — Wed, 02 Aug 2023 14:53:11 GMT

Hi everyone!

For those attending TLCC Orlando in just less than a week (!), I wanted to make you aware of the dedicated lunch area for the Onboarding and Upskilling Your Team community group on Wednesday, August 9 from 12:15PM-1PM EST in Exhibit Hall C. There is no agenda, just a dedicated space for organic conversation about onboarding and upskilling your team with success or solely to connect and meet others who are interested in the topic! You can add the event to the conference app here.

Hope to see you there!

Katie

Where in the world are you? A quick poll!

Sarah Berryman (she/her) — Fri, 05 May 2023 09:27:53 GMT

Hi everyone,

We want to make sure everyone has a chance to attend this group's live online events during local working hours. Please could you take a quick moment to let us know which part of the world you are located in by selecting an answer from the poll.

Thanks so much,

Sarah and Katie

[embed:33ecb077-39b7-4078-9b1e-dc3f977a690b:b3983d07-2eb8-4e7b-9fba-14b1d328bfe3:question=Where%20are%20you%20located%3F&description=&pollOptions=%5B%7B%22OptionId%22%3A%2220acf124-72c6-4820-ba5a-748cc0528a2e%22%2C%22Option%22%3A%22North%20America%22%2C%22Ordinal%22%3A0%7D%2C%7B%22OptionId%22%3A%223f71a2a4-135e-480a-a2c1-0b573adeee6a%22%2C%22Option%22%3A%22UK%20%26%20Europe%22%2C%22Ordinal%22%3A1%7D%2C%7B%22OptionId%22%3A%22324bc878-5450-438c-9002-8426872241ef%22%2C%22Option%22%3A%22Australia%20%26%20New%20Zealand%22%2C%22Ordinal%22%3A2%7D%5D&expiredate=2023-05-31%2008%3A54%3A00Z&ShowResultsConfiguration=1%2C1]

Sharing Box Office Staff within a regional community

Bridget Morgan — Mon, 24 Apr 2023 22:02:47 GMT

We're working with a lean Box Office staff (thank you COVID) and find that we are feeling extremely understaffed during show and are feeling at least close to adequately staffed between runs. Of course building budget for additional full-time or part-time staffers takes time to make a case for, but we have a vibrant regional community of arts orgs here in Houston and many Tessitura users. At a recent regional meetup the idea was pitched of creating a shared database of people who work or have worked in your box office and already have basic tessitura training who might want to pick up the occasional shift working a window. This would allow us to stagger our full-time staff to regular box office hours, making them available to wrangle subscriber pre-sales, etc that frequently need to overlap with show runs.

Someone in our group suggested posting here and seeing if any other community has created something like this and if there are any lessons learned or best practices you might want to share out.

Thanks for your help!

Bridget

Template for Product Hierarchy

Maureen Cotellese (Past Member) — Fri, 21 Apr 2023 13:02:44 GMT

Hello,

I recall a session at last year's conference where someone referenced a product hierarchy template. Something that new folks can reference so they understand the organizations structure.

I love this, but since I support a large number of organizations I'm looking to provide a template of recommendations that I can share with the orgs power users that they can adapt toward how they are structured.

Any tips or thoughts on where to start?

Thank you!

RE: Template for Product Hierarchy

Ellen McCann — Fri, 21 Apr 2023 16:35:31 GMT

Hi Maureen, I am said Product Hierarchy Map author! Let me know if you've got any questions after you've had a look. We very much use it as a reference document rather than updating it regularly as it would be too time consuming to constantly update it, and stick to only including our main product offerings so it's easily digestible to the largest number of stakeholders possible

RE: Template for Product Hierarchy

Gill Tasker (she/her) — Fri, 21 Apr 2023 15:31:56 GMT

I'm sure if any of you had questions Jenna Whitnall and Ellen McCann from RCT would be happy to answer 🙂

RE: Template for Product Hierarchy

Carol Keeney — Fri, 21 Apr 2023 15:31:06 GMT

Thank you Heath!