https://communitytest.tessitura.com/topical_groups/eu-insights/Tessitura Community focused on Data Insights for Tessitura members in Europeen-USTelligent Community 12 Non-Productionhttps://communitytest.tessitura.com/topical_groups/eu-insights/f/discussions/35416/tracking-membership-conversion/92462Tue, 09 Apr 2024 13:50:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:8aed8ea6-f615-45ac-a1ac-237bc61b2b4aSina CyrusHi Gill, Yes, I am still looking for input. I will post it there as well. Thanks, Sinahttps://communitytest.tessitura.com/topical_groups/eu-insights/f/discussions/35416/tracking-membership-conversion/92388Fri, 05 Apr 2024 14:49:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:b5d5cc0f-a610-412f-a3ab-45b058a2904eGill Tasker (she/her)Hi Sina - thanks for posting! If you're still looking for input on this it could be worthwhile cross-posting to the Analytic Coffee community ? Hopefully you'll receive a response over there. - Gill Tasker, Community Managerhttps://communitytest.tessitura.com/topical_groups/eu-insights/f/discussions/33084/illuminate-platform/92368Thu, 04 Apr 2024 15:13:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:96572a57-c0d2-4fd4-b814-3a3da6af615cChris CampbellHi hi, Gill Tasker (she/her) and Kate Watson ! Do we know if there's any update on the availability of this dashboard yet? Hope so! C.// X.https://communitytest.tessitura.com/topical_groups/eu-insights/f/discussions/35383/question-about-pivot-tables-and-percentage-calculations/92018Thu, 21 Mar 2024 11:47:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:8c9aae14-3160-4678-9d51-e44172ca1a9fGeorge KeevillThanks Chris this is exactly what I was looking for!https://communitytest.tessitura.com/topical_groups/eu-insights/f/discussions/35416/tracking-membership-conversionTue, 19 Mar 2024 13:39:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:46503d30-9d13-4619-8cc4-157ebc39f9e3Sina CyrusHi there, We track membership conversion for an exhibition by counting the number of new members who using their new membership first visited that specific exhibition. For example if there was an exhibition on Aug 2023, we only count back then the new members that it was their first time using their membership by visiting that exhibition. So, there are two conditions: 1- The membership needs to be new at the time frame we are looking at it in the past (or present if we are tracking a live exhibition) and; 2- It needs to be that members' first time using their membership benefits. I have tried many ways to set this up in a dashboard but have not been successful. Could anybody please point me in the right direction? Best wishes, Sinahttps://communitytest.tessitura.com/topical_groups/eu-insights/f/discussions/35383/question-about-pivot-tables-and-percentage-calculations/91915Mon, 18 Mar 2024 17:44:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:c6cdcd31-e4c6-43c1-b0f1-50f8f5450279Chris WallingfordHi George, Using Filtered Values for Sold might look like this: ( [Total Ticket Count] , [Price Type in admission, concession, student and senior] ) Given that Ticket Count is only flagged as "1" on Ticket Price layers, the Donation piece might look like this: ( [# unique SLI ID] , [Price Layer in admission + donation, concession + donation] ) And then the percentage as... ( [# unique SLI ID] , [Price Layer in admission + donation, concession + donation] ) / ( [Total Ticket Count] , [Price Type in admission, concession, student and senior] )https://communitytest.tessitura.com/topical_groups/eu-insights/f/discussions/35383/question-about-pivot-tables-and-percentage-calculationsFri, 15 Mar 2024 10:14:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:b603c4e6-5cb1-4a91-aae2-599f4ab3b75eGeorge KeevillHello all, We are trying to convert one of our spreadsheets to an analytics pivot table. Here is an example of the part of the current sheet we are trying to replicate: Each row is for a different end user or solicitor. The Sold column counts our main four ticket types sold, admission, concession, student and senior. The Donation column counts tickets sold with a donation ticket layer, admission + donation, concession + donation. The Percentage column shows the % difference between Sold vs Donation . Can anyone give us a steer on creating this?helpTicketingPivothttps://communitytest.tessitura.com/topical_groups/eu-insights/f/discussions/35364/using-case-statements-to-hardcode-footfall-targets-into-analytics/91818Thu, 14 Mar 2024 09:49:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:d821fa74-986e-49eb-8fd4-753c64a6ac37Melanie RyanThanks so much for sharing Ellen McCann and have voted for the ideas board item Chris Wallingford posted up. Cheers! Melaniehttps://communitytest.tessitura.com/topical_groups/eu-insights/f/discussions/35364/using-case-statements-to-hardcode-footfall-targets-into-analytics/91817Thu, 14 Mar 2024 09:02:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:3293dee6-636e-478d-84f1-a14782af5ba7Gill Tasker (she/her)Thank you for sharing this Ellen McCann .https://communitytest.tessitura.com/topical_groups/eu-insights/f/discussions/35364/using-case-statements-to-hardcode-footfall-targets-into-analytics/91798Wed, 13 Mar 2024 17:28:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:79cb5a1b-e66e-4133-8f8c-3a3ee891c444Chris WallingfordPlease upvote this Idea as well. Thanks! (+) Additional Ticketing Goals in Tessitura in Analytics - Ideashttps://communitytest.tessitura.com/topical_groups/eu-insights/f/discussions/35364/using-case-statements-to-hardcode-footfall-targets-into-analyticsWed, 13 Mar 2024 17:03:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:9a4e73a1-0c03-4a22-bd4c-a5410e465b6eEllen McCannHi all, During our community meetup at TLCC, when we were discussing about how we measure success and the difficulty was raised around the fact it is not possible to put a daily footfall target into each Tessitura performance, to then pull into analytics for comparison. I mentioned that RCT have a way of tracking this in analytics and Melanie Ryan asked me to add it to the group so here it is! For each of our venues, we have a daily footfall target, which we can then total into a monthly and yearly target. For example, here we've got the purple bars for the actual tickets sold, and gold for the monthly footfall target: To put the gold bars into the widget, we have a series of case statements (hard coded in the analytics formula). For example, this is what we have for the monthly chart, where [TARGET] is the number value that you want to set your monthly target to be: CASE WHEN MAX( [Calendar Month] ) = 4 THEN [ TARGET] WHEN MAX( [Calendar Month] ) = 5 THEN [ TARGET] WHEN MAX( [Calendar Month] ) = 6 THEN [ TARGET] WHEN MAX( [Calendar Month] ) = 7 THEN [ TARGET] WHEN MAX( [Calendar Month] ) = 8 THEN [ TARGET] WHEN MAX( [Calendar Month] ) = 9 THEN [ TARGET] WHEN MAX( [Calendar Month] ) = 10 THEN [ TARGET] WHEN MAX( [Calendar Month] ) = 11 THEN [ TARGET] WHEN MAX( [Calendar Month] ) = 12 THEN [ TARGET] WHEN MAX( [Calendar Month] ) = 1 THEN [ TARGET] WHEN MAX( [Calendar Month] ) = 2 THEN [ TARGET] WHEN MAX( [Calendar Month] ) = 3 THEN [ TARGET] ELSE 0 END You would have a case statement per month of the year, which is then transposing the target to the appropriate month on the chart. We then have the same for our daily target: Example formula for the daily target: CASE WHEN [Total Calendar Day Of Year] = 4 THEN [TARGET] WHEN [Total Calendar Day Of Year] = 5 THEN [TARGET] WHEN [Total Calendar Day Of Year] = 6 THEN [TARGET] WHEN [Total Calendar Day Of Year] = 7 THEN [TARGET] WHEN [Total Calendar Day Of Year] = 8 THEN [TARGET] WHEN [Total Calendar Day Of Year] = 11 THEN [TARGET] WHEN [Total Calendar Day Of Year] = 12 THEN [TARGET] WHEN [Total Calendar Day Of Year] = 13 THEN [TARGET] WHEN [Total Calendar Day Of Year] = 14 THEN [TARGET] ELSE 0 END Where [Total Calendar Day of Year] is the numbered day of the year, out of 365. We have an excel spreadsheet which maps the target to the day of the year so we're not sitting there for ages writing the case statements out! The only issue with the daily widgets is that CASE statements have a limit per widget (I think around 150), which means you can only put targets in for part of the year. We get around this by putting in the targets for the next few months, and once those months have passed, add in the new targets for the next three months and so on. This is obviously very time intensive, so having a field directly in Tessitura where we could add in our target would be the ideal solution, but we've found this works quiet well for us without the need for creating anything custom. Ellenhttps://communitytest.tessitura.com/topical_groups/eu-insights/f/discussions/33084/illuminate-platform/91789Wed, 13 Mar 2024 15:01:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:d51686e0-49e8-41a7-8d63-8216735b4095Paola RossiPerfect! thank you!https://communitytest.tessitura.com/topical_groups/eu-insights/f/discussions/33084/illuminate-platform/91788Wed, 13 Mar 2024 14:42:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:4eff5314-0a4d-44fc-9961-06c6204e622aGill Tasker (she/her)Hi Paola Rossi thanks for your enquiry! Kate is on annual leave until next week, so she'll get back to you after that.https://communitytest.tessitura.com/topical_groups/eu-insights/f/discussions/33084/illuminate-platform/91784Wed, 13 Mar 2024 13:33:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:4585bd1b-7aa8-4504-ba1d-6eb33d39fc7bPaola RossiHello Kate, would it be possible for you to share with us the new Illuminate dashboard that you presented us at the conference at Gateshead? The version I have it’s an old one that needs a lot of manual changes. Thank you so much!!! Best, Paolahttps://communitytest.tessitura.com/topical_groups/eu-insights/f/discussions/35276/tlcc-gateshead---community-meetupMon, 04 Mar 2024 09:44:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:954e6e42-cd20-4d04-be0d-dcde31701fa9Yasmin BentleyWe’re excited to be meeting as a group soon at TLCC Gateshead! Here’s some key information ahead of the conference: When: 2:30-3.15pm on Wednesday 6 th March What: A quick round of conversation-starters to connect attendees, followed by a full group discussion on End of Year/Season Analysis, h ow are your organisations measuring success? Check out the conference app here to see full details of the session. We’re looking forward to seeing many of you next week! If you’re unable to attend, feel free to forward onto colleagues who may be interested. Yasmin and Graemetlcchttps://communitytest.tessitura.com/topical_groups/eu-insights/f/discussions/34946/pay-what-you-can-averages/90763Wed, 24 Jan 2024 14:29:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:5dde2e9f-73d0-4235-a996-e9da61b903ebKirsty AlexanderLove a jazzy dashboard, I've emailed you - diolch!https://communitytest.tessitura.com/topical_groups/eu-insights/f/discussions/34946/pay-what-you-can-averages/90761Wed, 24 Jan 2024 14:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:77fcdf7d-f136-4e05-a69a-fc859278e6bbMark O'LearyHi Kirsty, hope you're well. I have a dashboard set up to gain insight into our From the Glasshouse (pay what you decide) events that could help. You've got my email address if you fancy setting up a call and I can talk you through it. Cheers, Markhttps://communitytest.tessitura.com/topical_groups/eu-insights/f/discussions/34946/pay-what-you-can-averagesWed, 24 Jan 2024 12:04:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:5183fd7f-edf7-47ee-9ac2-c36570601c0bKirsty AlexanderHaia all Hope you're well! (Cross posting in a few groups so sorry if you get this multiple times..!) We're looking at offering pay what you can for one of our exhibitions coming up, and I wondered if anyone was able to share their average amounts given if you've also done something similar in the past? We have some data from our Events programme but this is quite minimal and my hunch is that the average for an exhibition is not the same as a one off event (Although I'm happy to be proved wrong!). It would also be great to know how you presented this on the purchase path, eg with different options at different price points or a free type field for people to input their amount? All thoughts very welcome! Diolch pawb / Thanks in advance! KirstyTicketingPWYCdatahttps://communitytest.tessitura.com/topical_groups/eu-insights/f/discussions/34888/interested-in-presenting-on-your-org-s-work-on-measuring-the-affects-of-cost-on-your-visitorsWed, 17 Jan 2024 12:06:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:eb45e907-0aad-4ee5-b38a-c89aa728ec07Ogo OkaforHi (hope it is okay to post this on here), I am on the committee for the Visitor Studies Group as the conference lead. The Visitors Studies Group (VSG) is small volunteer committee run organisation for those who do audience research, or related work, for visitor venues. This year we will be having a conference focusing on how the cost of living is impacting audiences relationships with our venues and how as venues we go about conducting this research. The title and conference summary is: The cost of culture: measuring barriers affecting the visitor experience Britain is in the middle of a cost of living crisis and audiences are feeling the pinch. Financial restrictions to participation and enjoyment of arts venues, science centres, heritage and other visitor attractions are nothing new; however, with increasing suggestions and new requirements that organisations collect data on the socio-economic status of their visitors, the question has been brought to the forefront, and not without its controversies. Which audiences are most hit by the cost of living crisis and how should venues and programming respond? Has the sector contributed to social mobility in the UK? What role does class in the research and wider cultural workforce play? We welcome fresh perspectives to these questions and different interpretations of the conference theme. This is a topic that many of us can relate to I'm sure and I know some of us have had various conversations online/in-person conversations about related issues such as the Arts Council's plans to measure class, challenges to get more representative survey results, changes in booking patterns in correlation with the economic climate and various schemes and initiatives to introduce more or maintain financially accessible arts and culture for all audiences. We currently have a call proposals open, which closes 25 January , and if anyone feels they have a project, success story or a 'learn from your mistakes story' they would be interested in presenting at the conference this year please do let me know or submit directly here . Or if you think you would be a good fit for a potential panel I would love to hear from you! PS. The conference is 10 May in London! It's a great space for peer-led learning on navigating surveys and audience research, as I know the desire for more on this has come up a few times as well!https://communitytest.tessitura.com/topical_groups/eu-insights/f/discussions/34735/ecommerce-benchmarks-for-ticketing/90228Mon, 18 Dec 2023 10:05:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:62acc176-0fbd-4437-8de4-3eeb92871637Kirsty AlexanderHaia Jason, I don't have the answers I'm afraid but going to follow along to see other thoughts - it's something I definitely want to look at in the new year!