https://communitytest.tessitura.com/topical_groups/email-strategy-user-group/Topical Community for Tessitura members interested in email strategy.en-USTelligent Community 12 Non-Productionhttps://communitytest.tessitura.com/topical_groups/email-strategy-user-group/f/discussions/35635/reminder-email-strategy-community-session-this-thursday/92528Thu, 11 Apr 2024 15:03:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:8481e135-5169-4761-b2b7-d5a0f0f4dc2dGiulia DelpratoHi all, Just in case you're having any issues joining the meeting, here's the correct link: https://www.google.com/url?q=https://teams.microsoft.com/l/meetup-join/19%253ameeting_ZWNjMWQ2MjItZWNjYi00YzRkLTg3MzctNTNhNjg5NGFiNzM3%2540thread.v2/0?context%3D%257b%2522Tid%2522%253a%25225e957dd5-2914-4652-a121-10e99707d576%2522%252c%2522Oid%2522%253a%2522f7fcca0e-b2ae-41a9-ac9e-956991c85a37%2522%257d&sa=D&source=calendar&ust=1713087913493952&usg=AOvVaw3W5sdYTGg527QZdh5GfT4m See you there :)!https://teams.microsoft.com/l/meetup-join/19%3ameeting_ZWNjMWQ2MjItZWNjYi00YzRkLTg3MzctNTNhNjg5NGFiNzM3%40thread.v2/0?context=%7Thu, 11 Apr 2024 15:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:fa17758c-0435-46b1-9642-98e9007753a5Miki GovedaricaHi everyone, Our rescheduled community session about email automation will be on 11 April at 4pm BST/ 11am EDT/ 8am PDT. We're very lucky to have Lindsay from Roundabout Theatre Company walking us through some of their work. We'll then have time for wider discussion and questions. The session will be on Teams . Please register your interest so we know how many people to expect. This session will not be recorded, but we will share the deck and notes afterwards. We look forward to seeing you!https://communitytest.tessitura.com/topical_groups/email-strategy-user-group/f/discussions/35635/reminder-email-strategy-community-session-this-thursdayTue, 09 Apr 2024 16:48:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:291aadc0-508b-48c3-b2f4-04b2318bfb68Jean LeonardHello all! We're looking forward to this Thursday's community session on Email Automation. The event takes place this Thursday, April 11th at 4pm BST/ 11am EDT/ 8am PDT. We'll have a presentation by Lindsay Carpenter from Roundabout Theatre Company walking us through some of their work. We'll also have time for questions and open discussion at the end. The session will be on Teams . If you still need to register, the event link can be found here . This session will not be recorded, but we will share the deck and notes afterwards. We look forward to seeing you!https://communitytest.tessitura.com/topical_groups/email-strategy-user-group/f/discussions/35588/wordfly-templates-designer-recommendationsThu, 04 Apr 2024 15:48:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:ba17f30a-a50e-42c8-adc7-7fb1b52bbdf5Giulia DelpratoHi all, I was wondering if anyone UK-based had any recommendations for a designer/design agency? We are getting a revamped website and looking for someone to work with me to redesign the template. I've asked Kirk (WordFly) but it sounds like WordFly doesn't offer Design services anymore (boo), and the agency designing the website (substrakt) don't have anyone either. Any help / pointers appreciated! Thanks, Giuliahttps://teams.microsoft.com/l/meetup-join/19%3ameeting_MDAyMmMwN2MtMjJhNC00ZjE2LTg5ODktZTZkODQ5OWNhOTE4%40thread.v2/0?context=%7Thu, 21 Mar 2024 16:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:c6afcf3c-06ac-4977-8002-041eae367fffMiki GovedaricaHi everyone, Our next community session will be about email automation on 21 March at 4pm GMT/ 12pm EDT/ 9am PDT. We're very lucky to have two speakers, Lindsay from Roundabout Theatre Company and Giulia from the Southbank Centre, who'll be walking us through some of their work. We'll then have time for wider discussion and questions. The session will be on Teams . Please register your interest so we know how many people to expect. We look forward to seeing you!https://communitytest.tessitura.com/topical_groups/email-strategy-user-group/f/discussions/35454/email-strategy-meetup-cancelled-today-21st-march-2024Thu, 21 Mar 2024 13:03:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:b3d69f10-296e-472e-9b24-8f1f345cc4d5Gill Tasker (she/her)Hello all, Apologies for the short notice, but due to a speaker being unwell today's Email Strategy session on automations has been cancelled. I will work with co-chairs Miki Govedarica Giulia Delprato Jean Leonard to reschedule and we'll keep you updated. Many thanks for your understanding! - Gill Tasker, Community Managerhttps://communitytest.tessitura.com/topical_groups/email-strategy-user-group/f/discussions/35429/mailing-opt-outs-from-rental-list/91979Tue, 19 Mar 2024 22:37:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:71bc7230-4c69-4666-9e8d-3e0c436c6b43Gawain LaversSQL Sense tingling...or maybe that's a migraine.https://communitytest.tessitura.com/topical_groups/email-strategy-user-group/f/discussions/35429/mailing-opt-outs-from-rental-list/91977Tue, 19 Mar 2024 22:29:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:a62e87cb-8f09-4dd6-a473-c0d43a0f0819Heath WilderI was sure you were bitten by a radioactive database (or did I make a secret identity faux pas again?)https://communitytest.tessitura.com/topical_groups/email-strategy-user-group/f/discussions/35429/mailing-opt-outs-from-rental-list/91972Tue, 19 Mar 2024 20:33:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:94f5d768-2b33-4a78-822e-8f6c21b4e93cGawain Lavers[quote userid="25832" url="~/topical_groups/email-strategy-user-group/f/discussions/35429/mailing-opt-outs-from-rental-list/91967#91967"]great responsibility[/quote] Ugh, no thanks!https://communitytest.tessitura.com/topical_groups/email-strategy-user-group/f/discussions/35429/mailing-opt-outs-from-rental-list/91967Tue, 19 Mar 2024 20:02:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:d8f9592c-b6eb-47ff-aa0f-e3a2e0f8b2dcHeath WilderUnless you want to set up the CRMSubscribeDate functionality. https://support.wordfly.com/hc/en-us/articles/205771906-Unsubscribe-override-CRMSubscribeDate This of course comes with the Uncle Ben talk ("with great power come great responsibility")https://communitytest.tessitura.com/topical_groups/email-strategy-user-group/f/discussions/35429/mailing-opt-outs-from-rental-list/91954Tue, 19 Mar 2024 17:32:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:98ae735a-b427-4eb1-8943-df63bfb22829Shelly Binkley (she/her)Some of both, I thinkhttps://communitytest.tessitura.com/topical_groups/email-strategy-user-group/f/discussions/35429/mailing-opt-outs-from-rental-list/91952Tue, 19 Mar 2024 17:21:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:dd632b51-f7e3-4411-a0da-a1a4c0f55fc2Sarah StraubI've done it one of two ways for physical mailings. I create a Tessitura record for them and then mark all their Contact Permissions to opt-out. We use TRG to handle our mailing lists, and I will make a manual suppression entry. I prefer to add them in Tessitura so I can add them to a suppression list and even if we trade with another org, I can at least guarantee they will be suppressed from any borrowed lists. I would follow the same protocol for email. (We don't handle a lot of email acquisition lists though),https://communitytest.tessitura.com/topical_groups/email-strategy-user-group/f/discussions/35429/mailing-opt-outs-from-rental-list/91951Tue, 19 Mar 2024 17:14:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:837a6aa3-5b9c-47b9-adf3-4aecebb09922Gawain LaversOh, is this for Email, or for Postal Mailings?https://communitytest.tessitura.com/topical_groups/email-strategy-user-group/f/discussions/35429/mailing-opt-outs-from-rental-list/91949Tue, 19 Mar 2024 17:13:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:1cc9a6bc-3f6d-4129-8c21-be08f9864111Lindsay CarpenterWe do create a record for anyone who asks to be removed and set everything to no contact. That way when we send our suppression list to the mail house, they will not get our mailers regardless if they were on an internal list or a list we purchased.https://communitytest.tessitura.com/topical_groups/email-strategy-user-group/f/discussions/35429/mailing-opt-outs-from-rental-list/91950Tue, 19 Mar 2024 17:13:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:6b150f2d-273f-45fb-83e4-ebfb834471c6Gawain LaversWe use Wordfly, which has its own layer of contact permissions, which we rely on in this case. It is worth remembering, as a customer who unsubscribes through Wordfly will be marked there, and if they re-subscribe through, say, Contact Permissions in TNEW (or even in Wordfly Preferences), that won't remove the unsubscribe flag at the Wordfly level.https://communitytest.tessitura.com/topical_groups/email-strategy-user-group/f/discussions/35429/mailing-opt-outs-from-rental-listTue, 19 Mar 2024 17:10:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:ecb7ff80-254a-41cc-8688-55f0c77a23a4Shelly Binkley (she/her)At Kennedy Center was purchase rental lists for acquisition mailings, so when people contact us and ask to be removed from our mailing list, we don't always have a record for them in Tessitura yet. How do your orgs handle that kind of opt out? Do you create a new constituent record for the person and make sure their Contact Permissions/ Contact Point Purposes are correctly set to receive no mail/email? Or do you have a different system for keeping track of rentals that don't want to be contacted again? Thanks, Shelly Binkleyhttps://communitytest.tessitura.com/topical_groups/email-strategy-user-group/f/discussions/35311/welcome-email-on-the-day-new-subscribers-sign-up/91700Fri, 08 Mar 2024 17:30:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:6f0f3a6f-419a-487c-ab0e-e5b9fac021ceJamie O'BrienTessitura. I have used the WordFly one and it's nice functionality. Unfortunately, it generally doesn't fit what we need though, ie different seed lists for different campaigns/departments.https://communitytest.tessitura.com/topical_groups/email-strategy-user-group/f/discussions/35311/welcome-email-on-the-day-new-subscribers-sign-up/91686Fri, 08 Mar 2024 10:37:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:62c786f4-c7f2-4788-8884-360277d08b27Giulia DelpratoThank you Jamie - we also use the same approach with appeals, this is a useful reminder of how to avoid accidental re-sends! Interesting about the seed list, I don't generally include it in triggered emails! Do you add the seed list in Tessitura or in WordFly? (we use Tessitura)https://communitytest.tessitura.com/topical_groups/email-strategy-user-group/f/discussions/35311/welcome-email-on-the-day-new-subscribers-sign-up/91672Thu, 07 Mar 2024 18:58:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:9890dc22-68d5-48da-93d8-8322d0692b82Steve MooreWell this is delightful to learn!https://communitytest.tessitura.com/topical_groups/email-strategy-user-group/f/discussions/35311/welcome-email-on-the-day-new-subscribers-sign-up/91671Thu, 07 Mar 2024 18:51:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:d05b74ca-f422-47d9-b8de-9e539614098fGawain LaversNo, this is available in TNEW v7. Special text can be inserted using LTR_TNEW_EMAIL_SETTINGS.Setting = "ShortReg_HTML" and "ShortReg_TEXT", but there is also a different template file that can in theory be modified directly.