https://communitytest.tessitura.com/topical_groups/education-audience-development-tessitura-community/Tessitura Community Group for education and engagement practitioners to share ideas, successes, and puzzles. en-USTelligent Community 12 Non-Productionhttps://communitytest.tessitura.com/topical_groups/education-audience-development-tessitura-community/f/discussions/35670/community-meet-ups-this-weekMon, 15 Apr 2024 17:12:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:b155a427-fbfc-4d66-8c08-ba84867e8a0cJessica Jamieson Hi everyone! Take a look at the community events on tap this week - including a Tessitura webinar. These are such great learning and connection opportunities - I highly encourage participation in anything that might be applicable and/or interesting to you! Tessitura Community Group events Mon 15 April – Neurodiversity & Mental Wellness Tessitura Community @ 4:30pm BST | 11:30am EDT | 8:30am PDT | 1:30am AEST, 9 April (virtual, meditation) Wed 17 April – Analytic Coffee Tessitura Community @ 2pm AEST (virtual, Lean Coffee discussions timed for Asia Pacific) Wed 17 April – Analytic Coffee Tessitura Community @ 3pm BST | 10am EDT | 7am PDT (virtual, Lean Coffee discussions) Wed 17 April – Consortium Leadership Tessitura Community @ 5pm BST | 12pm EDT | 9am PDT | 2am AEST, 18 April (virtual, peer presentations) Thu 18 April – Onboarding & Upskilling Your Team Tessitura Community @ 3pm BST | 10am EDT | 7am PDT | 12am AEST, 19 April (virtual, v16 upgrade report-backs) Thu 18 April – Universities Tessitura Community @ 6:30pm BST | 1:30pm EDT | 10:30am PDT | 3:30am AEST, 19 April (virtual, Lean Coffee discussions) Thu 18 April – Mountain Region Tessitura Community @ 1pm PST (virtual) Fri 19 April – Payments & Transactions Tessitura Community @ 5pm BST | 12pm EDT | 9am PDT | 2am AEST, 20 April (virtual, Lean Coffee discussions) View full calendar: https://community.tessitura.com/p/calendar Tessitura webinar Thu 18 April - Asia Pacific Support drop-in session – EOFY fundraising best practices @ 1:30pm AESThttps://communitytest.tessitura.com/topical_groups/education-audience-development-tessitura-community/f/discussions/35599/reminder-of-tlcc-2023-education-and-audience-development-conference-contentFri, 05 Apr 2024 15:08:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:2b38fd88-6d71-4220-9427-e492922d3978Katherine TolbertHey there, everyone! Happy Friday! I wanted to chime in on Megan's post from earlier this week regarding the call for new proposals for TLCC 2024. Some of you may be wondering what was covered at last year's conference so that you can explore new ideas or build upon previous learning. I was fortunate enough to get to attend last summer, and here's a rundown of some of the sessions that were offered: TLCC Orlando featured a Tessitura-led first look at the new Education Registration Extension, a walk-through of handling group sales and field trips in the system, two sessions entitled "Audience Development for the Next Generation" and "Attracting new audiences with pay-what-you-wish pricing", on-demand bookings, and Megan's awesome case example of using analytics for education. Hopefully this helps ignite some ideas for what was missing or what is a good jumping off point for future presentations. And as always, your Community Chairs (me, Megan, and Jessica) are always happy to put together a quick meeting where we can all bounce ideas off each other before the proposal deadline on April 10. Thanks for everyone's time, and all the best for a fabulous weekend!https://communitytest.tessitura.com/topical_groups/education-audience-development-tessitura-community/f/discussions/35555/weekly-community-eventsTue, 02 Apr 2024 17:50:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:2c715ca0-6f58-42ef-8109-a59e5c7c1aecJessica Jamieson Happy Tuesday Everyone! Check out the list below for the Community Group Events happening this week! I will be at the Winnipeg Tessitura Community meetup if you are interested in talking memberships with Kevin Sheehan from the Tessitura Network. Honorary Winnipegers are welcome! Tessitura Community Group events Mon 1 April – Neurodiversity & Mental Wellness Tessitura Community @ 4:30pm BST | 11:30am EDT | 8:30am PDT | 2.30am AEDT 2 April (virtual, meditation) Tues 2 April – Women In Tech Tessitura Community @ 5:00pm BST | 12:00pm EDT | 9:00 am PDT | 3:00am AEDT 3 April (virtual, lean coffee discussions) Tues 2 April – Pacific Northwest Tessitura Community @ 11am PDT (virtual, lean coffee discussions) Wed 3 April – DC Tessitura Community @ 10am EDT (virtual, fraud-prevention and open topics) Wed 3 April – Winnipeg Tessitura Community @ 12pm CDT (virtual, memberships focus) Wed 3 April – Tulsa Tessitura Community @ 1pm CDT (virtual, v16 focus) Thurs 4 April – Carolina’s Tessitura Community @ 1pm EDT (virtual, Analytics focus) Fri 5 April – EU Ticketing Tessitura Community @ 2pm BST (in-person, presentations and discussion) Fri 5 April – Developers Tessitura Community @ 4.30pm BST | 11.30am EDT | 8.30am PDT | 2.30am AEDT (6 April) Full events calendar here . Also - make sure to check out Megan's post about presenting at TLCC DC - you have just over a week to get those presentation ideas in. There are many great suggestions in the post as well!https://communitytest.tessitura.com/topical_groups/education-audience-development-tessitura-community/f/discussions/35553/tlcc-call-for-proposals---deadline-april-10thTue, 02 Apr 2024 15:04:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:42b5ac14-33b9-46df-9607-cf9906a45612Megan TrujilloHello everyone! It would be great to have some more Education & Audience Development proposals for this years TLCC Washington D.C.! Submit your session idea by Wednesday, April 10. Do you wonder what topics you might present this August? Anything you are doing with Tessitura to make your day-to-day and season-to-season life easier is guaranteed to interest others. Nothing is too small or too grand to propose. Below is a list of topics to inspire your session proposal. If any of these sound familiar, then we’d love to hear from you. And if you have an idea that’s not on this list, we're happy to hear that as well! How... • Your education or finance department uses Tessitura • You've transitioned activities and roles to Tessitura v16 • Your website provides self-service opportunities • Your group sales process was made more efficient What... • Integrations you've built with your Tessitura system • HTML templates you've customized • Customer journeys you've created for your organization • Dashboards you've built using the Interactions cube • Successful strategies you've used to combat fraud and/or chargebacks Proposals may include one to two presenters, either from the same organization or from different organizations. Presenters and panelists selected for community-led sessions will receive a 25% discount on conference registration. We’re actively seeking speakers who identify as Black, Indigenous, Latinx, or a person of color; gender-nonconforming or LGBTQIA+; having a disability; neurodivergent; and other historically excluded identities. Session submissions are due by Wednesday, April 10 at 11:59pm PDT. Selected presenters will be notified by Friday, May 15. If you need assistance with your submission or have questions about content or format, please contact us. submit a presentation proposal Thank you! Meganeducationtlccaudience developmenthttps://communitytest.tessitura.com/topical_groups/education-audience-development-tessitura-community/f/discussions/35488/weekly-community-events-and-moreMon, 25 Mar 2024 19:07:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:ac3554d1-0a39-4fb2-81fe-8898f34246f2Jessica Jamieson Happy Monday everyone! I wanted to share about the community events happening this week with Tessitura as well as a couple of reminders! This week's Tessitura Community Group events Mon 25 March – Neurodiversity & Mental Wellness Tessitura Community @ 3:30pm GMT | 11:30am EDT | 8:30am PDT (virtual, meditation) Thu 28 March – Tessiturians Band Tessitura Community @ 4pm GMT | 12pm EDT | 9am PDT (virtual, set list announcement) Fri 29 March – Analytic Coffee Tessitura Community @ 4pm GMT | 12pm EDT | 9am PDT (virtual, Lean Coffee discussions) TLCC Washington, D.C. reminders Call for presenters closes on Wednesday, April 10. Learn more and submit your session proposals: https://www.tessitura.com/community-and-events/tlcc/call-for-presenters Scholarship application period closes on Wednesday, April 17. Learn more and apply: https://www.tessitura.com/community-and-events/tlcc/scholarships If you're thinking of attending TLCC this year and have a burning desire to present on a topic, follow the above link to submit your proposal. There is also an opportunity to attend TLCC on a couple scholarships. Click the link to learn more and to see if you qualify! Tessitura v16 how-to-guides In response to feedback received in a 2023 Learning survey, the Tessitura team has created new how-to-guides for completing common tasks in v16. Check out the new resources: https://www.tessitura.com/items/support/resource-updates/2024/v16-how-to-guides Hope everyone has a great week!https://communitytest.tessitura.com/topical_groups/education-audience-development-tessitura-community/f/discussions/35436/tessitura-community-group-events-this-weekTue, 19 Mar 2024 18:45:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:b7f19edd-a3d2-416f-a9cc-36771a5be8abJessica Jamieson Hello all! It’s an epic week for Tessitura Community Group events with 15 meetups happening! A few of the below events have already happened but there is still so much going on and some of it may be valuable to you! Take a look below and see if anything piques your interest. I already have two in my calendar! Tessitura Community Group events Sun 17 March – Women in Tech Tessitura Community @ 7pm GMT | 3pm EDT | 12pm PDT (virtual, Hidden Figures watch party) Mon 18 March – Neurodiversity & Mental Wellness Tessitura Community @ 3:30pm GMT | 11:30am EDT | 8:30am PDT (virtual, meditation) Tue 19 March – Sydney Tessitura Community @ 3:45pm AEDT (in-person, Tessitura update & breakout discussions) Tue 19 March – Twin Cities Tessitura Community @ 12pm CDT (virtual, Lean Coffee discussions) Wed 20 March – Analytic Coffee Tessitura Community @ 2pm GMT | 10am EDT | 7am PDT (virtual, Lean Coffee discussions) Wed 20 March – Neurodiversity & Mental Wellness Tessitura Community @ 3pm GMT | 11am EDT | 8am PDT (virtual, burnout in the workplace town hall) Wed 20 March – Consortium Leadership Tessitura Community @ 4pm GMT | 12pm EDT | 9am PDT (virtual, how to support power users) Thu 21 March – Brisbane & Gold Coast Tessitura Community @ 3:30pm AEST (in-person, Tessitura update) Thu 21 March – Database Managers Tessitura Community @ 4pm GMT | 12pm EDT | 9am PDT (virtual, Lean Coffee discussions) Thu 21 March – Email Strategy Tessitura Community @ 4pm GMT | 12pm EDT | 9am PDT (virtual, automations) Thu 21 March – Mountain Region Tessitura Community @ 1pm PDT (virtual) Thu 21 March – Connecticut Tessitura Community @ 6pm EDT (in-person, social) Fri 22 March – Neurodiversity & Mental Wellness Tessitura Community @ 1pm AEDT | 7pm PDT, 21 March (virtual, burnout in the workplace town hall) Fri 22 March – Payments & Transactions Tessitura Community @ 4pm GMT | 12pm EDT | 9am PDT (virtual, Lean Coffee discussions) Fri 22 March – Colorado Tessitura Community @ 3:30pm MDT (in-person, presentation & discussions) View full events calendar: https://community.tessitura.com/p/calendarhttps://communitytest.tessitura.com/topical_groups/education-audience-development-tessitura-community/f/discussions/35435/tlcc-scholarshipsTue, 19 Mar 2024 18:02:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:0aea9135-400a-4936-9c11-160b993c4803Jessica Jamieson Tessitura is offering 10 scholarships to TLCC in Washington, D.C., including seven Diversity Scholarships and three Emerging Leaders Scholarships. Scholars will be awarded complimentary conference registration. This includes: All sessions All networking events All conference meals and refreshment breaks (except Tuesday evening, which is a build-your-own networking night) Access to conference materials and presentations Scholars will be responsible for their own travel expenses and lodging. Please review the eligibility requirements to learn which scholarship may be the right fit for you. If you do not qualify for a scholarship, we encourage you to forward this information to anyone at your organization who does! All applications and letters of recommendation must be received by April 17, 2024 . The Scholarship Committee will notify all candidates about its decision by May 10, 2024 . Learn more and apply now.https://communitytest.tessitura.com/topical_groups/education-audience-development-tessitura-community/f/discussions/35253/tlcc-washington-d-c-call-for-presentersThu, 29 Feb 2024 21:48:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:41b13ffb-1430-4c72-b4b7-b435a605bc18Jessica Jamieson The call for presenters for TLCC Washington, D.C. is officially open! All are welcome to submit presentation proposals, no matter your experience with Tessitura. Presenters will receive a 25% discount on the conference registration fee, and support will be available to help you prepare your presentation. Session proposals are due by Wednesday, 10 April. Learn more and submit your ideas . Here is some helpful, general information about TLCC Washington, D.C.: Dates and location: TLCC Washington, D.C. will take place Sunday, 11 August through Wednesday, 14 August at the Gaylord National Resort & Convention Center . Registration information: Registration opens Tuesday, 30 April. Early bird registration $1,595 through 31 May Regular registration $1,745 through 12 July Last call registration $1,995 through 6 August Virtual Viewing Pass option: A Virtual Viewing Pass will include live access to all general sessions and 48 concurrent breakout sessions, as well as recordings of those sessions. Registration for the Virtual Viewing Pass is $575 through last call on 6 August. On demand access to conference content after the conference is $625. Helpful TLCC Washington, D.C. web pages: TLCC Washington, D.C.: TLCC Washington, D.C. Registration info: Registration Hotel info: TLCC Washington, D.C. Hotel & travel Call for presenters info: Call for Presentershttps://communitytest.tessitura.com/topical_groups/education-audience-development-tessitura-community/m/files/57843Thu, 29 Feb 2024 18:20:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:b00da3cb-b174-4dbc-9c20-ea4b80e0aa26Megan Trujillohttps://teams.microsoft.com/l/meetup-join/19%3ameeting_MDgyN2QwMWItZmY2ZS00ZjE0LThmNTYtNTZlZmJiZGUxMGE1%40thread.v2/0?context=%7Thu, 29 Feb 2024 17:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:3b8a9522-c39d-46a5-8f27-6a8c1d61e68cMegan TrujilloHello everyone! This community meet up is focusing on Group Sale & Field Trips. We will be having a special guest from Tessitura, Rachel Vest, joining us to chat about this topic. A presentation of Rachels is attached and will be posted in the file section on our community group page for everyone to review beforehand and curate some questions for Rachel or discussion items. We will utilize Lean Coffee to facilitate the discussion ands questions. I will post a Lean Coffee link in the chat on the day of the event. We are looking to hearing from Rachel and having some great discussions! Meeting Date & Time: 2/29/24 12:00 PM Eastern Standard Time 2/29/24 11:00 AM Central Standard Time 2/29/24 10:00 AM Mountain Standard Time 2/29/24 9:00 AM Pacific Standard Time 2/29/24 5:00 PM London, UK (GMT) 2/29/24 4:00 AM Sydney, AU (AEDT) Please make sure to check the timing of this event for your time zone. If an incorrect time is appearing for you above, please adjust your time zone settings in your member profile. Feel free to reach out via email or by commenting if you have any questions or need any assistance for the event. Co-Chairs Contact Info: Katherine Tolbert: katherine.tolbert@kcstarlight.com Jessica Jamieson: jjamieson@rwb.org Megan Trujillo: mtrujillo@mysticaquarium.org Thank you and we look forward to seeing everyone! Megan, Katherine and Jessica Teams Meeting Information: Meeting ID: 225 706 540 631 Passcode: AKmpB6 Group sales and field trips, from taking the call to welcoming at the door .pptxeducationaudience developmenthttps://communitytest.tessitura.com/topical_groups/education-audience-development-tessitura-community/f/discussions/35243/virtual-meet-up-todayThu, 29 Feb 2024 14:46:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:f8eda0d3-b9f3-4938-8de4-e0af9f200ba4Jessica Jamieson Looking forward to seeing everyone at our community meet-up today and hearing from Rachel Vest. Hope you can join us! Details for the meet up are below, as well as the link to Rachel's PowerPoint presentation on Group Sales and Field Trips, which we will be discussing today. Hope you can make it!https://communitytest.tessitura.com/topical_groups/education-audience-development-tessitura-community/f/discussions/35212/for-eu-based-group-members-education-focused-content-next-week-at-tlcc-gatesheadTue, 27 Feb 2024 10:01:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:36cda294-9cc2-4283-a8a4-d9dd3da650caGill Tasker (she/her)Hello! As Community Manager, I wanted to make our EU-based group members aware of two Education-focused events programmed as part of TLCC Gateshead. If you’re unable to attend yourself next week, feel free to forward this information to a colleague so they can participate in the sessions on your behalf. The first is an Education panel – ‘Nothing off the whiteboard’, comprising open discussion focused on ticketing and education. Topics will likely include data collection, reports, metrics, analytics, platform utilisation, adoption, and analysis. It takes place on Wednesday 6 th at 10.15am – more details here on the conference app (please note: you must be registered for the conference to view this content). The second is an Education Community discussion , focused on reporting needs and requirements (including analytics). You’ll meet other Tessitura users in similar job roles to discuss a relevant topic as a group, get questions answered, and expand your network for future. It takes place on Wednesday 6 th at 2.30pm – more details here on the conference app (please note: you must be registered for the conference to view this content) . If you have any questions please ask – we look forward to seeing some of you next week! Gillhttps://communitytest.tessitura.com/topical_groups/education-audience-development-tessitura-community/m/files/57837Fri, 09 Feb 2024 17:05:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:c8f963db-f443-48e1-84e8-fd79dc7b3a5cMegan TrujilloPlease review this PowerPoint before the Quarter 1 community meeting with Rachel Vest from Tessitura on 2/29/24.https://communitytest.tessitura.com/topical_groups/education-audience-development-tessitura-community/f/discussions/35014/managing-multiple-profiles/90981Thu, 01 Feb 2024 10:51:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:682fa914-0eb4-443e-bf32-e48031b63850samantha polokThank you Gemma that is very helpful and confirms my line of thinking on it. Appreciate you taking the time to reply.https://communitytest.tessitura.com/topical_groups/education-audience-development-tessitura-community/f/discussions/35014/managing-multiple-profiles/90980Thu, 01 Feb 2024 00:17:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:19d303db-50d6-4a2e-8d37-2b0bd4b06bedGemma ClinchHi Sam, In a situation like this I find that creating a CSI explaining the history in the new profile, then merging the two accounts suffices. You can also add an alias with their deadname so that the account is easy to find if their parent isn't aware of their chosen name. I'm not sure how you have configured your header, but we have an "Urgent CSI" section, so that if there is a CSI on the patrons account that is marked as urgent it is displayed when the team look at the profile. They then have a quick read of the CSI and it informs their interaction with the patron. Hope this helps! Gemmahttps://communitytest.tessitura.com/topical_groups/education-audience-development-tessitura-community/f/discussions/35014/managing-multiple-profilesWed, 31 Jan 2024 15:57:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:2e8c8706-5665-407e-8106-fe143c4564c2samantha polokHello Can anyone offer advise on how you handle child records when they are going through a gender transition. We have a couple of participants who have been set up as one gender and now transitioned but a new record has been created inadvertently. Also if the parent is unaware of the transition how do you maintain the information for use of the correct pronoun in email conversation with the parent and the child? Thanks Samhttps://communitytest.tessitura.com/topical_groups/education-audience-development-tessitura-community/f/discussions/34942/reminder-education-registration-extension-webinar-tomorrow-1-24/90770Wed, 24 Jan 2024 16:02:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:e1bd6f69-0e64-4a48-b96e-e62155fa22d7Jessica Jamieson I will definitely be there!https://communitytest.tessitura.com/topical_groups/education-audience-development-tessitura-community/f/discussions/34942/reminder-education-registration-extension-webinar-tomorrow-1-24Tue, 23 Jan 2024 20:55:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:2bdbeb93-89dd-470a-ae15-4593d5383481Megan TrujilloHello everyone! Just a quick reminder about the webinar tomorrow. WEBINAR: Education Registration Extension January 24, 2024 12:00 PM to 01:00 PM The Education Registration Extension is currently in development for Tessitura v16. Learn how it can help you sell classes, camps, and similar education programs on your TNEW site. We will give an in-depth look at the extension’s current and planned functionality, including the online sales path and how it integrates data into Tessitura. Bring your questions! This webinar includes time for Q&A with a panel of Tessitura leadership representatives. They’ll be ready to discuss this extension, relevant partner offerings, and other questions related to education and Tessitura functionality. This webinar builds on the TLCC Orlando session on the same topic. We will cover updates and functionality added since then. You can register at the following link: Register Now! This will be a great way to learn more about the functionality for the extension and ask questions! Hope to see you there! Meganeducationhttps://communitytest.tessitura.com/topical_groups/education-audience-development-tessitura-community/m/files/57827Wed, 20 Dec 2023 17:56:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:76cc1eab-5829-491b-b5e9-226c4f203d35Megan TrujilloHello! Please see our meeting recording for our Camp Docs discussion on 12/20/23. As always, please feel free to reach out with any additional questions. Thank you! Megan Education Program Specialist at the Mystic Aquarium Co-chair for Education & Audience Development mtrujillo@Mysticaquarium.org