Discussions - Recent Threads

Community Meet-ups this week

Jessica Jamieson — Mon, 15 Apr 2024 17:12:59 GMT

Hi everyone!

Take a look at the community events on tap this week - including a Tessitura webinar. These are such great learning and connection opportunities - I highly encourage participation in anything that might be applicable and/or interesting to you!

[emoticon:d190c193f721452895680752b5a9da1d] Tessitura Community Group events

Mon 15 April – Neurodiversity & Mental Wellness Tessitura Community @ 4:30pm BST | 11:30am EDT | 8:30am PDT | 1:30am AEST, 9 April (virtual, meditation)
Wed 17 April – Analytic Coffee Tessitura Community @ 2pm AEST (virtual, Lean Coffee discussions timed for Asia Pacific)
Wed 17 April – Analytic Coffee Tessitura Community @ 3pm BST | 10am EDT | 7am PDT (virtual, Lean Coffee discussions)
Wed 17 April – Consortium Leadership Tessitura Community @ 5pm BST | 12pm EDT | 9am PDT | 2am AEST, 18 April (virtual, peer presentations)
Thu 18 April – Onboarding & Upskilling Your Team Tessitura Community @ 3pm BST | 10am EDT | 7am PDT | 12am AEST, 19 April (virtual, v16 upgrade report-backs)
Thu 18 April – Universities Tessitura Community @ 6:30pm BST | 1:30pm EDT | 10:30am PDT | 3:30am AEST, 19 April (virtual, Lean Coffee discussions)
Thu 18 April – Mountain Region Tessitura Community @ 1pm PST (virtual)
Fri 19 April – Payments & Transactions Tessitura Community @ 5pm BST | 12pm EDT | 9am PDT | 2am AEST, 20 April (virtual, Lean Coffee discussions)

View full calendar: https://community.tessitura.com/p/calendar

[emoticon:a62a5e894c724387ae942a9a732dd7a2] Tessitura webinar

Thu 18 April - Asia Pacific Support drop-in session – EOFY fundraising best practices @ 1:30pm AEST

Reminder of TLCC 2023 Education and Audience Development Conference Content

Katherine Tolbert — Fri, 05 Apr 2024 15:08:01 GMT

Hey there, everyone! Happy Friday!

I wanted to chime in on Megan's post from earlier this week regarding the call for new proposals for TLCC 2024. Some of you may be wondering what was covered at last year's conference so that you can explore new ideas or build upon previous learning. I was fortunate enough to get to attend last summer, and here's a rundown of some of the sessions that were offered: TLCC Orlando featured a Tessitura-led first look at the new Education Registration Extension, a walk-through of handling group sales and field trips in the system, two sessions entitled "Audience Development for the Next Generation" and "Attracting new audiences with pay-what-you-wish pricing", on-demand bookings, and Megan's awesome case example of using analytics for education.

Hopefully this helps ignite some ideas for what was missing or what is a good jumping off point for future presentations. And as always, your Community Chairs (me, Megan, and Jessica) are always happy to put together a quick meeting where we can all bounce ideas off each other before the proposal deadline on April 10.

Thanks for everyone's time, and all the best for a fabulous weekend! [emoticon:6d505171faa4497c85c5ca27290c555d]

Weekly Community Events

Jessica Jamieson — Tue, 02 Apr 2024 17:50:56 GMT

Happy Tuesday Everyone!

Check out the list below for the Community Group Events happening this week! I will be at the Winnipeg Tessitura Community meetup if you are interested in talking memberships with Kevin Sheehan from the Tessitura Network. Honorary Winnipegers are welcome!

[emoticon:cbe93fb81b2248858e5076dee2b44619]Tessitura Community Group events

Mon 1 April – Neurodiversity & Mental Wellness Tessitura Community @ 4:30pm BST | 11:30am EDT | 8:30am PDT | 2.30am AEDT 2 April (virtual, meditation)
Tues 2 April – Women In Tech Tessitura Community @ 5:00pm BST | 12:00pm EDT | 9:00 am PDT | 3:00am AEDT 3 April (virtual, lean coffee discussions)
Tues 2 April – Pacific Northwest Tessitura Community @ 11am PDT (virtual, lean coffee discussions)
Wed 3 April – DC Tessitura Community @ 10am EDT (virtual, fraud-prevention and open topics)
Wed 3 April – Winnipeg Tessitura Community @ 12pm CDT (virtual, memberships focus)
Wed 3 April – Tulsa Tessitura Community @ 1pm CDT (virtual, v16 focus)
Thurs 4 April – Carolina’s Tessitura Community @ 1pm EDT (virtual, Analytics focus)
Fri 5 April – EU Ticketing Tessitura Community @ 2pm BST (in-person, presentations and discussion)
Fri 5 April – Developers Tessitura Community @ 4.30pm BST | 11.30am EDT | 8.30am PDT | 2.30am AEDT (6 April)

Full events calendar here.

Also - make sure to check out Megan's post about presenting at TLCC DC - you have just over a week to get those presentation ideas in. There are many great suggestions in the post as well!

TLCC Call for Proposals - Deadline April 10th

Megan Trujillo — Tue, 02 Apr 2024 15:04:22 GMT

Hello everyone!

It would be great to have some more Education & Audience Development proposals for this years TLCC Washington D.C.!

Submit your session idea by Wednesday, April 10.

Do you wonder what topics you might present this August? Anything you are doing with Tessitura to make your day-to-day and season-to-season life easier is guaranteed to interest others. Nothing is too small or too grand to propose.

Below is a list of topics to inspire your session proposal. If any of these sound familiar, then we’d love to hear from you. And if you have an idea that’s not on this list, we're happy to hear that as well!

How...
• Your education or finance department uses Tessitura
• You've transitioned activities and roles to Tessitura v16
• Your website provides self-service opportunities
• Your group sales process was made more efficient

What...
• Integrations you've built with your Tessitura system
• HTML templates you've customized
• Customer journeys you've created for your organization
• Dashboards you've built using the Interactions cube
• Successful strategies you've used to combat fraud and/or chargebacks

Proposals may include one to two presenters, either from the same organization or from different organizations. Presenters and panelists selected for community-led sessions will receive a 25% discount on conference registration.

We’re actively seeking speakers who identify as Black, Indigenous, Latinx, or a person of color; gender-nonconforming or LGBTQIA+; having a disability; neurodivergent; and other historically excluded identities.

Session submissions are due by Wednesday, April 10 at 11:59pm PDT. Selected presenters will be notified by Friday, May 15. If you need assistance with your submission or have questions about content or format, please contact us.

submit a presentation proposal

Thank you!

Megan

Weekly Community Events and more...

Jessica Jamieson — Mon, 25 Mar 2024 19:07:43 GMT

Happy Monday everyone!

I wanted to share about the community events happening this week with Tessitura as well as a couple of reminders!

This week's Tessitura Community Group events

Mon 25 March – Neurodiversity & Mental Wellness Tessitura Community @ 3:30pm GMT | 11:30am EDT | 8:30am PDT (virtual, meditation)
Thu 28 March – Tessiturians Band Tessitura Community @ 4pm GMT | 12pm EDT | 9am PDT (virtual, set list announcement)
Fri 29 March – Analytic Coffee Tessitura Community @ 4pm GMT | 12pm EDT | 9am PDT (virtual, Lean Coffee discussions)

TLCC Washington, D.C. reminders

Call for presenters closes on Wednesday, April 10. Learn more and submit your session proposals: https://www.tessitura.com/community-and-events/tlcc/call-for-presenters
Scholarship application period closes on Wednesday, April 17. Learn more and apply: https://www.tessitura.com/community-and-events/tlcc/scholarships

If you're thinking of attending TLCC this year and have a burning desire to present on a topic, follow the above link to submit your proposal. There is also an opportunity to attend TLCC on a couple scholarships. Click the link to learn more and to see if you qualify!

Tessitura v16 how-to-guides

In response to feedback received in a 2023 Learning survey, the Tessitura team has created new how-to-guides for completing common tasks in v16. Check out the new resources: https://www.tessitura.com/items/support/resource-updates/2024/v16-how-to-guides

Hope everyone has a great week!

Tessitura Community Group Events this week

Jessica Jamieson — Tue, 19 Mar 2024 18:45:03 GMT

Hello all!

It’s an epic week for Tessitura Community Group events with 15 meetups happening! A few of the below events have already happened but there is still so much going on and some of it may be valuable to you! Take a look below and see if anything piques your interest. I already have two in my calendar!

Tessitura Community Group events

Sun 17 March – Women in Tech Tessitura Community @ 7pm GMT | 3pm EDT | 12pm PDT (virtual, Hidden Figures watch party)
Mon 18 March – Neurodiversity & Mental Wellness Tessitura Community @ 3:30pm GMT | 11:30am EDT | 8:30am PDT (virtual, meditation)
Tue 19 March – Sydney Tessitura Community @ 3:45pm AEDT (in-person, Tessitura update & breakout discussions)
Tue 19 March – Twin Cities Tessitura Community @ 12pm CDT (virtual, Lean Coffee discussions)
Wed 20 March – Analytic Coffee Tessitura Community @ 2pm GMT | 10am EDT | 7am PDT (virtual, Lean Coffee discussions)
Wed 20 March – Neurodiversity & Mental Wellness Tessitura Community @ 3pm GMT | 11am EDT | 8am PDT (virtual, burnout in the workplace town hall)
Wed 20 March – Consortium Leadership Tessitura Community @ 4pm GMT | 12pm EDT | 9am PDT (virtual, how to support power users)
Thu 21 March – Brisbane & Gold Coast Tessitura Community @ 3:30pm AEST (in-person, Tessitura update)
Thu 21 March – Database Managers Tessitura Community @ 4pm GMT | 12pm EDT | 9am PDT (virtual, Lean Coffee discussions)
Thu 21 March – Email Strategy Tessitura Community @ 4pm GMT | 12pm EDT | 9am PDT (virtual, automations)
Thu 21 March – Mountain Region Tessitura Community @ 1pm PDT (virtual)
Thu 21 March – Connecticut Tessitura Community @ 6pm EDT (in-person, social)
Fri 22 March – Neurodiversity & Mental Wellness Tessitura Community @ 1pm AEDT | 7pm PDT, 21 March (virtual, burnout in the workplace town hall)
Fri 22 March – Payments & Transactions Tessitura Community @ 4pm GMT | 12pm EDT | 9am PDT (virtual, Lean Coffee discussions)
Fri 22 March – Colorado Tessitura Community @ 3:30pm MDT (in-person, presentation & discussions)

View full events calendar: https://community.tessitura.com/p/calendar

TLCC Scholarships

Jessica Jamieson — Tue, 19 Mar 2024 18:02:53 GMT

Tessitura is offering 10 scholarships to TLCC in Washington, D.C., including seven Diversity Scholarships and three Emerging Leaders Scholarships.

Scholars will be awarded complimentary conference registration. This includes:

All sessions
All networking events
All conference meals and refreshment breaks (except Tuesday evening, which is a build-your-own networking night)
Access to conference materials and presentations

Scholars will be responsible for their own travel expenses and lodging.

Please review the eligibility requirements to learn which scholarship may be the right fit for you. If you do not qualify for a scholarship, we encourage you to forward this information to anyone at your organization who does!

All applications and letters of recommendation must be received by April 17, 2024. The Scholarship Committee will notify all candidates about its decision by May 10, 2024.

Learn more and apply now.

TLCC Washington D.C. Call for Presenters

Jessica Jamieson — Thu, 29 Feb 2024 21:48:37 GMT

The call for presenters for TLCC Washington, D.C. is officially open!

All are welcome to submit presentation proposals, no matter your experience with Tessitura. Presenters will receive a 25% discount on the conference registration fee, and support will be available to help you prepare your presentation. Session proposals are due by Wednesday, 10 April. Learn more and submit your ideas.

Here is some helpful, general information about TLCC Washington, D.C.:

Dates and location:

TLCC Washington, D.C. will take place Sunday, 11 August through Wednesday, 14 August at the Gaylord National Resort & Convention Center.

Registration information:

Registration opens Tuesday, 30 April.
Early bird registration $1,595 through 31 May
Regular registration $1,745 through 12 July
Last call registration $1,995 through 6 August

Virtual Viewing Pass option:

A Virtual Viewing Pass will include live access to all general sessions and 48 concurrent breakout sessions, as well as recordings of those sessions.
Registration for the Virtual Viewing Pass is $575 through last call on 6 August.
On demand access to conference content after the conference is $625.

Helpful TLCC Washington, D.C. web pages:

TLCC Washington, D.C.: TLCC Washington, D.C.
Registration info: Registration
Hotel info: TLCC Washington, D.C. Hotel & travel
Call for presenters info: Call for Presenters

Virtual Meet-Up today!

Jessica Jamieson — Thu, 29 Feb 2024 14:46:22 GMT

Looking forward to seeing everyone at our community meet-up today and hearing from Rachel Vest. Hope you can join us!

Details for the meet up are below, as well as the link to Rachel's PowerPoint presentation on Group Sales and Field Trips, which we will be discussing today.

Hope you can make it!

For EU-based group members: Education-focused content next week at TLCC Gateshead

Gill Tasker (she/her) — Tue, 27 Feb 2024 10:01:04 GMT

Hello! As Community Manager, I wanted to make our EU-based group members aware of two Education-focused events programmed as part of TLCC Gateshead.

If you’re unable to attend yourself next week, feel free to forward this information to a colleague so they can participate in the sessions on your behalf.

The first is an Education panel – ‘Nothing off the whiteboard’, comprising open discussion focused on ticketing and education.

Topics will likely include data collection, reports, metrics, analytics, platform utilisation, adoption, and analysis.
- It takes place on Wednesday 6^th at 10.15am – more details here on the conference app (please note: you must be registered for the conference to view this content).

The second is an Education Community discussion, focused on reporting needs and requirements (including analytics).

You’ll meet other Tessitura users in similar job roles to discuss a relevant topic as a group, get questions answered, and expand your network for future.
- It takes place on Wednesday 6^th at 2.30pm – more details here on the conference app (please note: you must be registered for the conference to view this content).

If you have any questions please ask – we look forward to seeing some of you next week!

Gill

Managing multiple profiles

samantha polok — Wed, 31 Jan 2024 15:57:48 GMT

Hello

Can anyone offer advise on how you handle child records when they are going through a gender transition. We have a couple of participants who have been set up as one gender and now transitioned but a new record has been created inadvertently.

Also if the parent is unaware of the transition how do you maintain the information for use of the correct pronoun in email conversation with the parent and the child?

Thanks
Sam

RE: Managing multiple profiles

samantha polok — Thu, 01 Feb 2024 10:51:57 GMT

Thank you Gemma that is very helpful and confirms my line of thinking on it. Appreciate you taking the time to reply.

RE: Managing multiple profiles

Gemma Clinch — Thu, 01 Feb 2024 00:17:36 GMT

Hi Sam,

In a situation like this I find that creating a CSI explaining the history in the new profile, then merging the two accounts suffices. You can also add an alias with their deadname so that the account is easy to find if their parent isn't aware of their chosen name.

I'm not sure how you have configured your header, but we have an "Urgent CSI" section, so that if there is a CSI on the patrons account that is marked as urgent it is displayed when the team look at the profile. They then have a quick read of the CSI and it informs their interaction with the patron.

Hope this helps!
Gemma

RE: REMINDER: Education Registration Extension Webinar Tomorrow 1/24

Jessica Jamieson — Wed, 24 Jan 2024 16:02:18 GMT

I will definitely be there!

REMINDER: Education Registration Extension Webinar Tomorrow 1/24

Megan Trujillo — Tue, 23 Jan 2024 20:55:48 GMT

Hello everyone!

Just a quick reminder about the webinar tomorrow.

WEBINAR: Education Registration Extension

January 24, 2024 12:00 PM to 01:00 PM

The Education Registration Extension is currently in development for Tessitura v16. Learn how it can help you sell classes, camps, and similar education programs on your TNEW site. We will give an in-depth look at the extension’s current and planned functionality, including the online sales path and how it integrates data into Tessitura.

Bring your questions! This webinar includes time for Q&A with a panel of Tessitura leadership representatives. They’ll be ready to discuss this extension, relevant partner offerings, and other questions related to education and Tessitura functionality.

This webinar builds on the TLCC Orlando session on the same topic. We will cover updates and functionality added since then.

You can register at the following link: Register Now!

This will be a great way to learn more about the functionality for the extension and ask questions!

Hope to see you there!

Megan

Hi everyone!

Jessica Jamieson — Wed, 13 Dec 2023 23:42:45 GMT

I am Jessica Jamieson (she/her) from Canada’s Royal Winnipeg Ballet and I am delighted to be stepping in as co-chair of the awesome Education & Audience Development Tessitura Community!

My Tessitura journey started when I joined the RWB three and half years ago, where I started out as Recreational Division Registrar administrating our recreational school programs. Earlier this year I transitioned to the role of Junior Database Administrator where I work primarily on the Tessitura side of the school – for both our professional and recreational divisions – to build, support and improve our current processes.

I have a long history of working in dance – both as a teacher and an administrator – as well as with a few other local arts organizations. I feel honoured to be in a space where I can watch my students – and my own two children – grow as artists and human beings.

I am excited to be joining Megan and Katie to support the education and audience development community. I look forward to getting to “meet” more people soon! Maybe even some at the CampDocs meeting next week:)

RE: Hi everyone!

Megan Trujillo — Thu, 14 Dec 2023 14:13:47 GMT

Thank you Jessica! We are very excited to have you join us as co-chair!

Thank you Mike Krauss!

Megan Trujillo — Mon, 11 Dec 2023 16:56:02 GMT

Hello everyone!

I am sad to say that Mike Krauss will no longer be a co-chair for the Education & Audience Development Community Group.

We appreciate all the time and collaboration that Mike put into our community group and I am grateful for the opportunities we had to work together. We had many awesome discussions and brainstorming sessions during our co-chairs meetings. Mikes ideas and opinions were incredibly helpful and will be missed!

We wish Mike the best of luck with his new endeavors!

Thank you again.

Megan

Tessitura and Camp Docs

Emily Berglund — Thu, 07 Dec 2023 16:26:29 GMT

Hi Everyone!

We are preparing to launch Tessitura in Feb, and recently learned their system isn't compatible with child privacy/data protection laws here in CO. This means we'll be able to sell camp registration in Tessitura, but we'll need to use an outside system to manage liability releases, medical data, etc. We've been strongly encouraged to consider Camp Docs, so if anyone is using that system I'd love to chat about how it's working for you! Or if you're using a different platform that you love, please reach out--I'd love to hear about that too. My email is eberglund@denverzoo.org, and I'm happy to chat via email, Zoom, phone, whatever you prefer!

Thank you!

Emily

RE: Tessitura and Camp Docs

Kelli Johnson — Thu, 07 Dec 2023 17:40:45 GMT

Yes I'd be interested in learning what everyone uses as well. We were doing paper docs prior to me taking over this position and with our program growing, I want a more secure system. I'd be curious on the cost per month for something like Camp Docs. I wouldn't need it for registration, as I have made Tess work for our organization, however I need an option for waivers and med forms.

RE: Tessitura and Camp Docs

Sahil Patel — Thu, 07 Dec 2023 17:26:07 GMT

Hey Emily! We were using CampDoc with ATMS before Tessitura and will be sticking with them now that we have launched as well. Happy to talk more about our experiences with them and our recent conversations post-launch as well. My best email will be spatel@hmns.org.

RE: Tessitura and Camp Docs

Jessica Jamieson — Thu, 07 Dec 2023 17:08:50 GMT

We are looking into using CampDocs after we integrate the education extension - I would love to be part of the conversation around how it works and whether it might be a good fit. A group meeting sounds great to me!

RE: Tessitura and Camp Docs

Megan Trujillo — Thu, 07 Dec 2023 16:31:24 GMT

Hi Emily!

We currently use camp docs and we have had a really great experience with them. We have been using them for a couple of years now and I believe they are working on becoming even more compatible with Tessitura in the future. I would be happy to chat more about our experience with them! Feel free to email me at mtrujillO@mysticaquarium.org!

We can also potentially do a group meeting if there are many people interested!

Thank you!

WEBINAR: Education Registration Extension

Megan Trujillo — Thu, 30 Nov 2023 14:10:43 GMT

Hello everyone!

A new event has been posted for the V16 Education Registration Extension. Here is the information for the event!

WEBINAR: Education Registration Extension

January 24, 2024 12:00 PM to 01:00 PM

You can register at the following link: Register Now!

This will be a great way to learn more about the functionality for the extension and ask questions!

Hope to see you there!

Megan

Tessitura Integration / Data upload from outside Academy CRM

Alexandra Papazian — Thu, 14 Sep 2023 16:58:45 GMT

Hi everyone!

We are currently using an outside CRM system called Media 4 Artists to track our Dance Academy's student enrollment, registrations, auditions, etc. and would like to find a way to sync the data from this system to Tessitura. We don't necessarily need the children's records synced, but we have a large group of adult class students who should be in Tessitura and we also are looking to mark existing Tessitura records as parents of students so that we can better understand that subset of patrons/volunteers/donors/etc. Does anyone else have a similar setup or similar data needs? What solutions or ideas do you have?

One very remedial idea we had was to pull a monthly/quarterly list out of our School enrollment CRM and pay Tessitura to do the data upload/entry, but this feels low-tech and perhaps unsustainable. . .not sure if I'm over complicating it. Any advice would help!