https://communitytest.tessitura.com/topical_groups/database-managers-tessitura-community/The Database Managers Tessitura Community welcomes anyone interested in learning about database upkeep, including best practices, cleanup projects, and successes and lessons learned from other organizations.en-USTelligent Community 12 Non-Productionhttps://communitytest.tessitura.com/topical_groups/database-managers-tessitura-community/f/discussions/35608/what-s-your-title/92570Fri, 12 Apr 2024 23:28:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:72f23bbf-d2f1-4be8-896b-3ec87765c000Laura SchneiderAt HMNS, our structure goes: Senior Vice President, HR & Building Operations (whose depts include VS, Security, IT, Building, and HR) Director of IT -> Director, Tessitura CRM (me!) -> Systems Analyst Director of IT (same guy, different staff) -> Systems Manager and Support Technician Mark B, the Director of IT, handles what John's referring to as "true IT." Microsoft, vendors, hardware. He also coordinates with the web developers who work for Marketing. He knows what seems like all the programming languages. And he's who we bring our weirdest weird to for guidance. There's no way I can list all the things he does. Then there's me. It may be confusing to have a Director under a Director, but I was Director of Membership before I accepted this role so they had me keep the level of title. My job is entirely Tess-focused and includes things like: implementing and testing upgrades and new features; creating sources/pricing rules/benefits/promo codes; troubleshooting for the staff; creating and collecting documentation and helping other depts make decisions that match how we've decided to use Tess as an org; using third-party solutions like Donate2 (who we love btw); and leading our weekly Tessitura meetings, which include the team who worked on our onboarding process. I'm currently learning SQL. I also handle our Support & Extended Services interactions, which are still pretty numerous since we just went live in August '23. With me is Sara, our Systems Analyst. She's amazing at SQL and has been teaching me as she writes new tools for our internal-facing employee Tessitura site. She also heads our Prospect2 use, including creating and maintaining all our lists. She's fantastic at making custom output elements and ferreting out bits in the database to use to answer staff questions. She helps me with testing too. Under Mark, but truly direct reports for him, are Mark M the Systems Manager and Miguel the Support Technician. They do a lot of the day to day tasks in and out of Tess - creating and editing perfs, making changes to the schedule for our Education department, creating and deactivating accounts, making email accounts, helping with password and login issues for all products, wiring things, fixing hardware, and handling the scanners. They do a fantastic job. Thanks to them, we have time to work on the other stuff. Web & Graphics are elsewhere in the org.https://communitytest.tessitura.com/topical_groups/database-managers-tessitura-community/f/discussions/35608/what-s-your-title/92490Wed, 10 Apr 2024 07:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:76f9930e-3496-45e3-b4ef-c7c73d85e227Caryl JonesWe have an IT team of 10, split into the Head of Dept, two members of the Infrastructure team, three members of the Service Desk team and four members in the team I sit in, which is Applications, where there is me, a Business Intelligence Manager and a Data Analyst who report into the Data and Solutions Manager.https://communitytest.tessitura.com/topical_groups/database-managers-tessitura-community/f/discussions/35608/what-s-your-title/92483Tue, 09 Apr 2024 20:43:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:85719b6d-79da-447f-af3e-2193c847dc20John A. Moskal IIAs the Director of IT, I report directly to the Chief Operating Officer. I am basically in control of shaping all technology usage for our organization (computer, website, software, hardware, etc...) that is not directly related performance technology (lighting and sound systems, etc...) as those are handled by our production staff. I am a one man team for true IT and Tessitura Administration, but I have dispersed appendages, as it were. It is my role to sort of shape everything above, and I take care of all the global sort of things, am in charge of all official reporting numbers and manage all cross interactions, but there are also people around me doing tons of the hard work besides me. There are three Box Office Supervisors (Director, Manager, Assistant Manager) that do all of the performance and package builds, offers/promo codes, and basic TNEW performance content entry. We have 2 Marketing types (Director, Associate) who do the bulk of the extractions, lists, additional TNEW content items and some reporting/analytics (the Associate having SQL training as a result of training sessions with me as well as independent study). Then in Development, there are three staff there (a Director and two Managers). The two Development Managers do a ton of list and extraction work (I just in fact finished a series of training sessions on List Manager a month or so ago). And then that Development Director is the only other staff member who truly loves the quality and concision of data as much as I do. That would be what I would call our "power user" group. I may "run" the group, but there a lot of us doing the heavy lifting in Tessitura together, and it is not set up this way for me to just TELL people what to do; it is back and forth, and more often than not, I am just coalescing things and helping to shape whatever everyone else is already doing into a slightly more coherent whole. It is what allows me to do my job so effectively. And no, we did NOT get here overnight.https://communitytest.tessitura.com/topical_groups/database-managers-tessitura-community/f/discussions/35608/what-s-your-title/92482Tue, 09 Apr 2024 19:59:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:a1ddf73a-cddc-45e4-8120-68a1ca42eb51Chris Jensen[quote userid="20622" url="~/topical_groups/database-managers-tessitura-community/f/discussions/35608/what-s-your-title/92474#92474"]I'm curious to know what your team structures look like[/quote] I am one of three IT staff, reporting to the Director of IT, who reports to the Managing Director.https://communitytest.tessitura.com/topical_groups/database-managers-tessitura-community/f/discussions/35608/what-s-your-title/92481Tue, 09 Apr 2024 19:57:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:4f8db391-31c8-4340-a81c-a867c33b1262Chelsea MartiI am a department of 1 just like many of you. I report to the Director of Communications and Visitor Experience. My official umbrella is Visitor Services, but I work cross-departmentally (as I'm sure many of us do). I always joke that I have 2 work moms (my bosses) because I am collaborating with and getting instruction from our DBA (Director of Business Admin) as much as I do my own actual boss.https://communitytest.tessitura.com/topical_groups/database-managers-tessitura-community/f/discussions/35608/what-s-your-title/92480Tue, 09 Apr 2024 19:55:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:c0e86391-c180-46f9-afe4-60392cd47a65Samantha WilsonI am the Senior Database Manager, then I have two direct reports now, and we report directly to the Deputy Director.https://communitytest.tessitura.com/topical_groups/database-managers-tessitura-community/f/discussions/35608/what-s-your-title/92477Tue, 09 Apr 2024 19:31:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:e2ba3224-c8e9-4e89-886f-7046e3a66239Kathleen SmithAlso, I report directly to the Director of Operations, who sits on the Senior Staff (though I don't necessarily have the title or pay to reflect reporting directly to a very senior staff person)https://communitytest.tessitura.com/topical_groups/database-managers-tessitura-community/f/discussions/35608/what-s-your-title/92476Tue, 09 Apr 2024 19:29:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:1a7676e0-8162-4551-9f95-4a1d12bcd97bKathleen SmithI'm a member of the IT Team (part of the Operations Business Unit), because Tessitura is a multi-departmental asset. There's me, a helpdesk associate and an outsourced IT Manager type person who deals with network, etc. Those other two do not touch anything remotely Tessitura related. I head up the organization's power users who take care of most department-specific tasks (show builds, most lists/extractions/analytics, membership setup, etc) and I do anything that touches multiple departments or needs secure access (gl codes, payment methods, etc) in addition to overall maintenance and Tess support and all of the back-end sql stuff. We've thought about giving me an assistant or intern, but it's never really come to fruition. I may get one for when we do our upgrade.https://communitytest.tessitura.com/topical_groups/database-managers-tessitura-community/f/discussions/35608/what-s-your-title/92475Tue, 09 Apr 2024 19:20:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:cbe765e2-5035-4755-a46f-9d9be18f5cdeAnne M RobichauxI'm basically a one-woman operation. My boss doesn't use Tessitura. I have a power user in development who does all of their processing and who helps me with testing, but that's about it other than end users. I'm in the Digital Services Division, which includes web development, interactive development, digital assets, our media producer, and a database manager who oversees our collections management system (as well as a handful of other smaller databases). They separated us from what they used to call "Technology" last year -- our network manager and desktop support people are now in a separate department.https://communitytest.tessitura.com/topical_groups/database-managers-tessitura-community/f/discussions/35608/what-s-your-title/92474Tue, 09 Apr 2024 19:14:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:49a45270-d76c-4486-9e95-01ecea2e792fLauren GruberThis thread has been really interesting to read! As a follow up question for those have responded, I'm curious to know what your team structures look like. Are you a team of one, handling basically all Tessitura management/administration on your own (maybe you have specific tasks that get handled by your Ticketing or Fundraising teams)? Do you have someone who reports to/supports you, or do you report to another Tessitura administrator? And similarly, what department are you (and your hypothetical team) housed under? I'm under our IT umbrella, and I always find it fascinating to hear where different orgs put their "Tessitura person/people."https://communitytest.tessitura.com/topical_groups/database-managers-tessitura-community/f/discussions/33477/list-manager-vs-extractions/92472Tue, 09 Apr 2024 18:45:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:a0d8bd81-f078-43f0-a9c9-4390bf1f8e71Jena TunnellHeath Wilder I would love to see your slides as well, if you don't mind sharing. TunnellJ@nyphil.org Thank you, Jenahttps://communitytest.tessitura.com/topical_groups/database-managers-tessitura-community/f/discussions/35608/what-s-your-title/92469Tue, 09 Apr 2024 16:47:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:3f2d97e9-de13-4b59-b1f2-f77ab62490b2Anne M RobichauxThanks for this, John! You hit the nail on the head. The reason we're trying to change my title is to get my pay grade changed. I honestly don't really care what it is, but we're trying to get it to reflect the full scope of what I do so I can be compensated appropriately.https://communitytest.tessitura.com/topical_groups/database-managers-tessitura-community/f/discussions/35608/what-s-your-title/92468Tue, 09 Apr 2024 16:42:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:c76eb03c-492a-41ca-9edd-71979d8f92ffJohn A. Moskal IIFun thread! So my current title is "Director of IT". My responsibilities are split into thirds really: IT: all general internal IT type things (like hardware management), Office 365 stuff, working with our IT vendors and so forth Website: handle all technical questions, do some custom functionality work, serve as TNEW guru for all questions (though not the content editor) and working with our Website vendors and so forth Tessitura: handle all technical questions, do a lot of custom functionality work, full SQL querying, procedure writing, updates, etc..., oversee the user group meetings and organization use of the software, troubleshoot issues with performance builds (though not building them myself) and so forth. Basically, when it comes to the three areas above, I am the advisor and director of how it all works, but I do not build individual things myself. I will help with a promo code issue, I do not build promo codes myself. I will help with issues putting text and graphics on our custom website, but I am not the one building a new web page myself. I do a little more hands on with the actual computer IT stuff because people always like to ask for help when "this is not working". My duties have shifted a little over the years, but that is more or less what they have been for about the past 7 or 8 years. In that time, my titles have been "Patron Services & Database Coordinator", "Business Intelligence Administrator", "Business Intelligence Manage" and now finally "Director of IT". I have also been accused of being an "IT Genius" at times, and when I held the BIA title, I was told that I sounded like I had scary powers. All the fun! I assume all of us here are aware of this, but, since it occurred to me as I wrote this out, most importantly to this conversation, make sure your organization knows what it expects out of you, what you expect out of it, that the pay matches the expectations, and that your responsibilities are appropriately doable for the amount of time you expect to work in any given week . There are different ways to lay out all of this stuff; two people with the same titles might have VERY different duties (one builds ALL the season's performance, the other never builds a single one), and none is the correct one. But overworked gurus end up being just as useless in the end, and underpaid gurus start getting annoyed at those they are helping when it might not be their fault. Constant communication with coworkers and superiors about all of this is incredibly helpful in maintaining a good working environment and work-life balance. As someone who has undergone a number of internal reorganizations and has fought for and gotten some changes for himself, communication is key. Do not try to complain in a negative fashion about how much work you have, but instead highlight just how much you are doing in a positive notion on all of your successes. Then we will not care as much about our exact title but that we are doing great work. But as titles can often be tied to pay and compensation studies, these are important things also not to forget. Glad to see the participation and variety here! John A. Moskal IIhttps://communitytest.tessitura.com/topical_groups/database-managers-tessitura-community/f/discussions/35608/what-s-your-title/92466Tue, 09 Apr 2024 15:30:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:d51494b0-e9e7-43ab-84d1-a43447af9181John TrimbleMy official title is Database Manager and Ticketing Assistant, but I think I'm most often called "technical guru." In addition to almost all things Tessitura, I am very keen on documenting processes and procedures: hows and whys, and training backups with increased urgency since Covid nearly killed me. I was the original developer of our website and still help out with the backend of it. I also manage our live-streaming and on demand video (Brightcove sold via Donate2). I reported to Development when I first moved to my current organization from Development super user at a different organization. I went on what I now call a sabbatical to our consortium that totally accidentally coincided with the pandemic; I worked as DBA in Shared Data Services with a former colleague who mentored me further on SQL and learned more about ticketing and generally how it is for other consortium members. When I returned home to DBDT, it was to marketing under ticketing, but still all over the place just because of knowledge and need, including helping out with some consortium projects. I also do hardware, such as setting up Raspberry Pis to show slides and videos in venue lobbies, in our office lobby, etc. I am old and have been doing techie stuff a long time, including IT, and I've also been a freelance journalist, Argentine tango dancer and ran a furniture manufacturing business as my first career (IT, music, writing and dancing were side gigs). I've known my organization since their first public performances, and there is lots of love. It's interesting to me to see how focused the Tessitura life can be for others compared to what a wild ride it's been for me.https://communitytest.tessitura.com/topical_groups/database-managers-tessitura-community/f/discussions/35608/what-s-your-title/92465Tue, 09 Apr 2024 14:48:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:2dce7268-01e9-437f-8b07-41fe8bab5f05Allison FuhrmanI'm Director of Database, but I do essentially everything you do minus the performance builds. My title is in line with our organizational structure, but I usually just refer to myself as the Database Manager. I usually say I'm the first line of defense and translator between Tessitura and my org.https://communitytest.tessitura.com/topical_groups/database-managers-tessitura-community/f/discussions/35608/what-s-your-title/92464Tue, 09 Apr 2024 14:45:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:76f428eb-68db-4d1f-828b-5a4908cd1098Allison FuhrmanI would like to petition for that to be my new title.https://communitytest.tessitura.com/topical_groups/database-managers-tessitura-community/f/discussions/35608/what-s-your-title/92463Tue, 09 Apr 2024 14:43:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:1e512ff0-59a8-4db6-b626-f6baf465d8b7Sara BroderickAn old coworker referred to me as "Tessitura Grand Empress"https://communitytest.tessitura.com/topical_groups/database-managers-tessitura-community/f/discussions/35608/what-s-your-title/92460Tue, 09 Apr 2024 13:47:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:4e05d3a0-e1d6-4f62-a383-09636d1f2f46Kathleen Smithon my less charitable days, I think of myself and my tess power users as Sauron with the One Ring, and the Rings of Power...https://communitytest.tessitura.com/topical_groups/database-managers-tessitura-community/f/discussions/35608/what-s-your-title/92458Tue, 09 Apr 2024 13:32:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:b264c73a-69cd-4a5f-9ea5-e23c8a4d7142Chelsea MartiI get Tessitura Guru a lot! Also the ever popular "Chelsea we need you!"https://communitytest.tessitura.com/topical_groups/database-managers-tessitura-community/f/discussions/34939/what-table-replaces-tx_cust_membership-in-v16/92448Mon, 08 Apr 2024 20:14:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:d7d53b4a-c8d3-449a-8d7e-a444e7659e36Shelley EspinozaAmazing! We just asked Tessitura product team for this. Knowing the table changes isn't enough if there are field changes within. Thank you so much! We'll definitely be using this as we just started testing.