Hi everyone,
Just wanted to ask the group as database managers, how do you handle requests for assistance within your organization? Lately, I've been running into a lot of last minute requests for big projects within my own organization and it's quickly becoming an issue, normally these are from people who don't use Tessitura. I've set up expectations within the organization before, that certain tasks need X amount of lead time, but it doesn't seem to be sinking in.
Do you have a request form you use for your organization? Do you have a sheet that outlines what requests you can assist with and what the wait time is for those?
Curious as to how others have handled this.
Don Smith said:We generally insist on a 5 day turnaround for all requests, but the nature of our industry means that we often have urgent stuff to deal with and have to be able to produce data, solve problems or set shows up very quickly.
Being able to insist on something like the turnaround time you, and some others in this thread, describe, is enviable. A state of I-need-this-now urgency w.r.t IT requests is pretty common, and requires huge management understanding and buy-in to move away from. I hope for (but do not expect) more of this for us all...