https://communitytest.tessitura.com/topical_groups/consortium-leaders-tug/Tessitura Community for leaders of Consortiums. Updates, meeting announcements, files, and discussions will be shared in this space.en-USTelligent Community 12 Non-Productionhttps://communitytest.tessitura.com/topical_groups/consortium-leaders-tug/c/e/1586Wed, 17 Apr 2024 16:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:02ac5f0a-95b8-490d-8722-3af6a1cda52bBeth DietzlerHello Friends! We are excited to have two Consortium leader colleagues provide mini presentations from Gawain Lavers and Lauren Gruber during our next community meetup! It will be Wednesday, April 17th at 12:00 EST, 11:00 CT, 9:00am PT. We are planning about 40 minutes of presentations, with time for questions afterwards. Hope you can join us! Beth Beth Dietzler (she/her)-PRAC is inviting you to a scheduled Zoom meeting. Topic: Consortium Leadership Community April Meetup Time: Apr 17, 2024 12:00 PM Eastern Time (US and Canada) Join Zoom Meeting https://us02web.zoom.us/j/81108567923?pwd=ZUFvN3dvcDJOcTgvSkt1c3V1SHE0UT09 Meeting ID: 811 0856 7923 Passcode: 905909 --- One tap mobile +13052241968,,81108567923# US +13092053325,,81108567923# US --- Dial by your location • +1 305 224 1968 US • +1 309 205 3325 US • +1 312 626 6799 US (Chicago) • +1 646 876 9923 US (New York) • +1 646 931 3860 US • +1 301 715 8592 US (Washington DC) • +1 346 248 7799 US (Houston) • +1 360 209 5623 US • +1 386 347 5053 US • +1 507 473 4847 US • +1 564 217 2000 US • +1 669 444 9171 US • +1 669 900 6833 US (San Jose) • +1 689 278 1000 US • +1 719 359 4580 US • +1 253 205 0468 US • +1 253 215 8782 US (Tacoma) Meeting ID: 811 0856 7923 Find your local number: https://us02web.zoom.us/u/kb9gUt57vBhttps://communitytest.tessitura.com/topical_groups/consortium-leaders-tug/f/discussions/35627/consortium-leadership-community-meeting-times/92459Tue, 09 Apr 2024 13:41:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:dd135742-1c4a-447e-9352-4ae3b738396bBeth DietzlerHi Tom! Thank you so much for this feedback!! I think the North American co-chairs can put our heads together with Ashlee to see if there is at least twice a year that we can do a joint group meetup!! For now, perhaps our next meeting in May would be good opportunity to try out a later time, since we haven't solidified a time for that yet! Thank you again! Bethhttps://communitytest.tessitura.com/topical_groups/consortium-leaders-tug/f/discussions/35627/consortium-leadership-community-meeting-times/92456Tue, 09 Apr 2024 02:22:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:6aac044d-d36b-41e3-88f7-52e2a8c332b4Ashlee ThompsonHi Tom! I'm actually the Asia Pacific Consortium Leadership group rep - I've just had difficulty finding the time to get cracking on setting up a time for those of us in the Southern Hemisphere to connect and get cracking. Festival life means that 50% of the year it's really tricky for me to coordinate and find extra time in the week - but I promise that I haven't abandoned my ambitions and am always here if you'd like a chat!https://communitytest.tessitura.com/topical_groups/consortium-leaders-tug/f/discussions/35627/consortium-leadership-community-meeting-timesTue, 09 Apr 2024 02:17:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:85443292-6163-41d2-beaa-aa83f08a5506Tom BastiansHi team, Just wanted to say how much I value reading the discussions in these threads - sorry I'm not yet contributing much to them yet. I'll make more of a conscious effort to reply and post going forwards. We are early-ish with a new consortium - I've taken the lead in converting the Adelaide Symphony licence here in Australia into a Consortium with 3 new partners. I'd love to join the catch up meetings, but the time difference is a bit! The next meeting is a 1.30 am start for me... I know we have people all over the world and it's literally impossible to make it work for everyone, but could we perhaps look to a later afternoon US timeslot every now and then which would enable me to join early in the morning here? I'm up for an early start (6am is easy-peasy and 5am is fine on occasion). For example at the moment; 3.30pm EDT (US East Coast) = 12.30pm PDT (US West Coast) = 8.30pm BST (UK, London) = 7.30am NZST (Auckland, New Zealand) = 5am ACST (Adelaide, Australia - I'm up for it!) Although that doesn't cover my good friend Andrew Chew in Perth, Australia, where it will be 3.30am! So tough to get right - but I'd love to join you all on occasion so please let me know if the group would be happy to work something like the above. Perhaps everyone who would like to attend could list their location and timezone in the replies? Cheers, Tom.Consortium LeadersMeetingconsortiumhttps://communitytest.tessitura.com/topical_groups/consortium-leaders-tug/f/discussions/35469/deciding-between-two-ecosystem-partners-would-love-your-opinions/92353Wed, 03 Apr 2024 20:17:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:b5c7a78b-59f4-4689-97b4-98eb3aab1195Lauren GruberI don't think we've been live with True Tickets for long enough to have any super meaningful/impactful data quite yet, unfortunately.https://communitytest.tessitura.com/topical_groups/consortium-leaders-tug/f/discussions/35469/deciding-between-two-ecosystem-partners-would-love-your-opinions/92095Mon, 25 Mar 2024 17:53:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:f942f4b6-1b95-432d-99dc-7bc197d3bee1Beth DietzlerDo you have any data on positive financial impact? Increased revenue or offsetting the costs by mitigating charge backs/etc??https://communitytest.tessitura.com/topical_groups/consortium-leaders-tug/f/discussions/35469/deciding-between-two-ecosystem-partners-would-love-your-opinions/92085Mon, 25 Mar 2024 14:55:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:4628f272-92a0-4374-8d02-061286f128cfLauren GruberWe previously had a mobile app through Appscension, but we got rid of it a few years ago. And we just implemented True Tickets this past fall. The mobile app proved to be popular with a very small subset of our patron base - mainly super fans who were in the building frequently; for everyone else, it was a burden to have to download yet another app on their phone just to access mobile tickets at a venue they only attended once or twice a year. It also ended up being another thing that our digital marketing team had to maintain and update regularly on top of our TNEW and marketing sites, so work often felt like it was happening in triplicate. With True Tickets, we love that it integrates smoothly with Tessitura - most updating and configuration happens right within the system tables or directly on the Production Season or Performance level of a show. True Tickets handles formatting of the wallet up front when you send them things like logos for the initial setup. Apple Wallet integration has been a huge advantage for us as well as this is something that our patrons have been asking for for years now (note that they don't yet support Google Wallet for Android users). Their standard functionality is all a huge plus too: our patrons can share tickets easily either within their party or transfer ownership completely if they can no longer attend, we know more about who is actually in the house, we can keep a better eye on potential scammer/reseller activity and take steps to prevent and mitigate that, etc. Overall, I'd say True Tickets provides a more modern experience for patrons.https://communitytest.tessitura.com/topical_groups/consortium-leaders-tug/f/discussions/35469/deciding-between-two-ecosystem-partners-would-love-your-opinions/92081Sat, 23 Mar 2024 16:02:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:ac381a4a-cc70-41e1-8045-15042387fdebRobert SchmidlappTrueTickets. To me the abality to track ticket journey and pull back is more important.https://communitytest.tessitura.com/topical_groups/consortium-leaders-tug/f/discussions/35469/deciding-between-two-ecosystem-partners-would-love-your-opinionsFri, 22 Mar 2024 19:56:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:0865ffdb-9c97-4a95-a92f-ee93868c2daaBeth DietzlerHello Everyone! I've mentioned this during a lean coffee conversation recently, but I wanted to circle back and ask the greater group. We have two eco-system partners we are discussing working with: InstantEncore's Appscension and TrueTickets. Talk to me about your experiences with both! I know they serve different purposes, but if YOU could only afford one, which one would you choose and why? Thanks! Bethhttps://communitytest.tessitura.com/topical_groups/consortium-leaders-tug/f/discussions/35449/thank-you-and-notes-from-march-20thWed, 20 Mar 2024 18:55:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:5be73ffd-043b-438e-826c-29e5a8fb5ae4Beth DietzlerHello friends! Thank you to those of you who were able to attend the Consortium leaders community meetup today! We tried a new tool with Lean Coffee Agenda style, rather than Lean Coffee discussion. It was a last minute pivot from Zoom whiteboard (P.S. If anywhere here is a master at Zoom whiteboards, let me know!! We have some questions!) Today we focused our discussion on the term "power user" and how you define one in your Consortium and how you support them. Here are our notes! It was also added to the files in this group. March 20th Notes! Take care!! .Bethhttps://communitytest.tessitura.com/topical_groups/consortium-leaders-tug/m/files/57852Wed, 20 Mar 2024 18:54:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:8f0cc32a-9d26-4993-bb67-50b688243a49Beth Dietzlerhttps://communitytest.tessitura.com/topical_groups/consortium-leaders-tug/c/e/1556Wed, 20 Mar 2024 16:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:7a5e6758-33f2-42b2-a677-ea98114d3f9fBeth DietzlerHello Friends! We are looking forward to our next meeting on Wednesday, March 20th at 12:00pm EST (11:00am CST, 9:00am PST) The co-chairs will be leading a brainstorming style session focused on the topic " How we support our Power Users." Some general ideas to start are; how do you define a power user, how do you empower a user, and team building opportunities. Any and all ideas welcome! Here is the zoom login information. Beth Dietzler (she/her)-PRAC is inviting you to a scheduled Zoom meeting. Topic: Consortium Leaders March Meet Up! Time: Mar 20, 2024 12:00 PM Eastern Time (US and Canada) Join Zoom Meeting https://us02web.zoom.us/j/84082961188?pwd=TE1FSCsvWElZNkdpc0FmOTFieGdpdz09 Meeting ID: 840 8296 1188 Passcode: 088777 --- One tap mobile +13092053325,,84082961188# US +13126266799,,84082961188# US (Chicago) --- Dial by your location • +1 309 205 3325 US • +1 312 626 6799 US (Chicago) • +1 646 876 9923 US (New York) • +1 646 931 3860 US • +1 301 715 8592 US (Washington DC) • +1 305 224 1968 US • +1 507 473 4847 US • +1 564 217 2000 US • +1 669 444 9171 US • +1 669 900 6833 US (San Jose) • +1 689 278 1000 US • +1 719 359 4580 US • +1 253 205 0468 US • +1 253 215 8782 US (Tacoma) • +1 346 248 7799 US (Houston) • +1 360 209 5623 US • +1 386 347 5053 US Meeting ID: 840 8296 1188 Find your local number: https://us02web.zoom.us/u/kcngYEpZe6 Have a great week! Bethhttps://communitytest.tessitura.com/topical_groups/consortium-leaders-tug/f/discussions/35409/tlcc-call-to-present-proposals-is-openMon, 18 Mar 2024 17:34:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:ed7fbdf5-6184-4a6e-8916-97482f7d241fBeth DietzlerHello all!! Here is a reminder from Meredith Woolard (she/her) about TLCC Washington in August! All are welcome to submit presentation proposals, no matter your experience with Tessitura. Presenters will receive a 25% discount on the conference registration fee, and support will be available to help you prepare your presentation. Session proposals are due by Wednesday, 10 April . Learn more and submit your ideas . Here is some helpful, general information about TLCC Washington, D.C.: Dates and location: TLCC Washington, D.C. will take place Sunday, 11 August through Wednesday, 14 August at the Gaylord National Resort & Convention Center . Registration information: Registration opens Tuesday, 30 April. Early bird registration $1,595 through 31 May Regular registration $1,745 through 12 July Last call registration $1,995 through 6 August Virtual Viewing Pass option: A Virtual Viewing Pass will include live access to all general sessions and 48 concurrent breakout sessions, as well as recordings of those sessions. Registration for the Virtual Viewing Pass is $575 through last call on 6 August. On demand access to conference content after the conference is $625. Helpful TLCC Washington, D.C. web pages: TLCC Washington, D.C.: TLCC Washington, D.C. Registration info: Registration Hotel info: TLCC Washington, D.C. Hotel & travel Call for presenters info: Call for Presenters Thanks!! And see everyone on Wednesday for our community meetup!https://communitytest.tessitura.com/topical_groups/consortium-leaders-tug/f/discussions/35185/privacy-risk-assessment-information-protection-acts-gdpr-etcThu, 22 Feb 2024 21:14:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:2e6c6b5f-9101-49b3-8cf1-90bd38d3b4eeHenry KellyHello all. Sorry to have missed this last meeting, I did have something I wanted to mention, since this is the kind of subject that probably gets brought up more in consortiums than individual organizations... Georgia (the state) is on the cusp of passing something called the "Consumer Privacy Protection Act". This is supposed to be modeled on a law already passed in Tennessee. Other versions of this law exist in several states, although in some states non-profits are exempt. Not the case here. Some of it seems to fall under GDPR, but not all of it. I'm wondering if anyone here has had to make updates to their policies and/or procedures based on these laws. What we're finding is that to be in compliance we should conduct a "Privacy Risk Assessment". We're just trying to get some idea of what that might mean and the level of effort involved. It's hard to find any concrete examples of how to do this, or how it applies to organizations such as ours. Anybody out there had to deal with these laws? What actions did you take to be in compliance? Sorry for the cross posting if you all already read this in the Marketing forum, I just had a hard time finding a place where this question fit. Thanks, Henryhttps://communitytest.tessitura.com/topical_groups/consortium-leaders-tug/c/e/1504Wed, 21 Feb 2024 17:30:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:3f379e96-b5cb-4c2c-89fd-26100b11962fBeth DietzlerHello All, Our February meeting will be a lean coffee style discussion. You can post topics in advance if you'd like, it will also be provided during the meeting: Lean coffee linked here--> https://www.leancoffeetable.com/TaskBoard/View/f09feda8-4946-4b64-93e4-957d46965c50?guest=true The zoom details are: Beth Dietzler (she/her)-PRAC is inviting you to a scheduled Zoom meeting. Join Zoom Meeting https://us02web.zoom.us/j/85944635825?pwd=U1FlRnNIVU9keHVBUjladnA4U2pUUT09 Meeting ID: 859 4463 5825 Passcode: 807148 --- One tap mobile +13052241968,,85944635825# US +13092053325,,85944635825# US --- Dial by your location • +1 305 224 1968 US • +1 309 205 3325 US • +1 312 626 6799 US (Chicago) • +1 646 876 9923 US (New York) • +1 646 931 3860 US • +1 301 715 8592 US (Washington DC) • +1 669 444 9171 US • +1 669 900 6833 US (San Jose) • +1 689 278 1000 US • +1 719 359 4580 US • +1 253 205 0468 US • +1 253 215 8782 US (Tacoma) • +1 346 248 7799 US (Houston) • +1 360 209 5623 US • +1 386 347 5053 US • +1 507 473 4847 US • +1 564 217 2000 US Meeting ID: 859 4463 5825 Find your local number: https://us02web.zoom.us/u/klNRVD4ak Please register so we have an idea of how many people to expect! Thanks! Your co-chairs: Beth, Laura, and Lauren@community@consortiumhttps://communitytest.tessitura.com/topical_groups/consortium-leaders-tug/f/discussions/34935/call-for-mini-presenters/90718Tue, 23 Jan 2024 16:55:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:e9095cf5-88f5-4aa6-9f10-3bc20c142f17Beth DietzlerCan't wait to see the ideas that pour in!!https://communitytest.tessitura.com/topical_groups/consortium-leaders-tug/f/discussions/34935/call-for-mini-presentersTue, 23 Jan 2024 16:08:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:cea81a85-750b-416b-b0d5-93fa2c4d0219Lauren GruberGot a story to tell? A success that made you do a happy dance? Or just some thoughts you're itching to share? We're all ears! We're keeping it short and sweet – seeking members to give mini presentations (5-10 minutes) at an upcoming Consortium Leadership group meeting. Send us an email at beth@artsphilly.org , lhouse@kauffmancenter.org , and lgruber@overture.org with your presentation title and a short blurb about what you’ll share about. Excited by the idea of sharing, but not sure what to focus on? Some popular topics that this group is always eager to hear about include: documentation and service level agreements, empowering your power users, implementing and maintaining best practices in your database, and user training and upskilling. We are excited to hear your insights and expertise!consortiaConsortium LeadersconsortiumTessitura User Grouphttps://communitytest.tessitura.com/topical_groups/consortium-leaders-tug/f/discussions/34884/welcome-our-new-co-chairsTue, 16 Jan 2024 18:13:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:25d37fc8-162d-4ba6-9e14-b41ace7df018Beth DietzlerHello Consortium leaders friends and colleagues! I wanted to send a big THANK YOU to Maureen Cotellese for all of her work and help as the co-chair of the Consortium Leaders Community over the last year! And another big WELCOME to Lauren Gruber and Laura House who are teaming up with me to co-chair this community! We had a lovely planning meeting this morning for the next few months. I'm incredibly grateful for their support and guidance as veteran community leaders We will have more information coming out shortly about meeting topics, but for now I wanted to get the dates on your calendars. Feb 21 Mar 20 April 17 May 15 June 12 These will all take place at 12:00 EST (11:00 CST, 10:00 MST, 9:00 PST) over zoom. Thanks and have a great day!https://communitytest.tessitura.com/topical_groups/consortium-leaders-tug/f/discussions/34715/new-co-chair-needed/90136Wed, 13 Dec 2023 19:41:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:7b242002-a866-48f0-bae0-29d253d591e4Beth DietzlerThank you Brian Parker ! The GOAT!https://communitytest.tessitura.com/topical_groups/consortium-leaders-tug/f/discussions/34715/new-co-chair-needed/90135Wed, 13 Dec 2023 19:23:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:fad3b0e6-b3e7-4de1-be4b-1f3ebe80a6ddBrian ParkerCongratulations again, Maureen Cotellese (Past Member) ! It was certainly a surprise and a fun way to learn about an incoming colleague. I hope folks will consider taking the plunge and joining the leadership team for this community to help Beth Dietzler . This was one of the most rewarding projects I worked on prior to joining Tessitura staff, and I'm sure that it can bring that same sense of joy and community to the next co-chair.