Discussions - Recent Threads

Consortium Leadership Community Meeting Times

Tom Bastians — Tue, 09 Apr 2024 02:17:08 GMT

Hi team,

Just wanted to say how much I value reading the discussions in these threads - sorry I'm not yet contributing much to them yet. I'll make more of a conscious effort to reply and post going forwards. We are early-ish with a new consortium - I've taken the lead in converting the Adelaide Symphony licence here in Australia into a Consortium with 3 new partners.

I'd love to join the catch up meetings, but the time difference is a bit! The next meeting is a 1.30am start for me... I know we have people all over the world and it's literally impossible to make it work for everyone, but could we perhaps look to a later afternoon US timeslot every now and then which would enable me to join early in the morning here? I'm up for an early start (6am is easy-peasy and 5am is fine on occasion). For example at the moment;

3.30pm EDT (US East Coast)

12.30pm PDT (US West Coast)

8.30pm BST (UK, London)

7.30am NZST (Auckland, New Zealand)

5am ACST (Adelaide, Australia - I'm up for it!)

Although that doesn't cover my good friend Andrew Chew in Perth, Australia, where it will be 3.30am!

So tough to get right - but I'd love to join you all on occasion so please let me know if the group would be happy to work something like the above. Perhaps everyone who would like to attend could list their location and timezone in the replies?

Cheers, Tom.

Deciding between two ecosystem partners.. would love your opinions!

Beth Dietzler — Fri, 22 Mar 2024 19:56:17 GMT

Hello Everyone!

I've mentioned this during a lean coffee conversation recently, but I wanted to circle back and ask the greater group.

We have two eco-system partners we are discussing working with: InstantEncore's Appscension and TrueTickets. Talk to me about your experiences with both! I know they serve different purposes, but if YOU could only afford one, which one would you choose and why?

Thanks!

Beth

Thank you and notes from March 20th!

Beth Dietzler — Wed, 20 Mar 2024 18:55:58 GMT

Hello friends!

Thank you to those of you who were able to attend the Consortium leaders community meetup today! We tried a new tool with Lean Coffee Agenda style, rather than Lean Coffee discussion. It was a last minute pivot from Zoom whiteboard (P.S. If anywhere here is a master at Zoom whiteboards, let me know!! We have some questions!)

Today we focused our discussion on the term "power user" and how you define one in your Consortium and how you support them.

Here are our notes! It was also added to the files in this group.

March 20th Notes!

Take care!!

.Beth

TLCC call to present proposals is open!!

Beth Dietzler — Mon, 18 Mar 2024 17:34:10 GMT

Hello all!!

Here is a reminder from Meredith Woolard (she/her) about TLCC Washington in August!

All are welcome to submit presentation proposals, no matter your experience with Tessitura. Presenters will receive a 25% discount on the conference registration fee, and support will be available to help you prepare your presentation. Session proposals are due by Wednesday, 10 April. Learn more and submit your ideas.

Here is some helpful, general information about TLCC Washington, D.C.:

Dates and location:

TLCC Washington, D.C. will take place Sunday, 11 August through Wednesday, 14 August at the Gaylord National Resort & Convention Center.

Registration information:

Registration opens Tuesday, 30 April.
Early bird registration $1,595 through 31 May
Regular registration $1,745 through 12 July
Last call registration $1,995 through 6 August

Virtual Viewing Pass option:

A Virtual Viewing Pass will include live access to all general sessions and 48 concurrent breakout sessions, as well as recordings of those sessions.
Registration for the Virtual Viewing Pass is $575 through last call on 6 August.
On demand access to conference content after the conference is $625.

Helpful TLCC Washington, D.C. web pages:

TLCC Washington, D.C.: TLCC Washington, D.C.
Registration info: Registration
Hotel info: TLCC Washington, D.C. Hotel & travel
Call for presenters info: Call for Presenters

Thanks!! And see everyone on Wednesday for our community meetup!

Privacy risk assessment, Information Protection Acts, GDPR, etc

Henry Kelly — Thu, 22 Feb 2024 21:14:43 GMT

Hello all. Sorry to have missed this last meeting, I did have something I wanted to mention, since this is the kind of subject that probably gets brought up more in consortiums than individual organizations...

Georgia (the state) is on the cusp of passing something called the "Consumer Privacy Protection Act". This is supposed to be modeled on a law already passed in Tennessee. Other versions of this law exist in several states, although in some states non-profits are exempt. Not the case here. Some of it seems to fall under GDPR, but not all of it.

I'm wondering if anyone here has had to make updates to their policies and/or procedures based on these laws. What we're finding is that to be in compliance we should conduct a "Privacy Risk Assessment". We're just trying to get some idea of what that might mean and the level of effort involved. It's hard to find any concrete examples of how to do this, or how it applies to organizations such as ours.

Anybody out there had to deal with these laws? What actions did you take to be in compliance?

Sorry for the cross posting if you all already read this in the Marketing forum, I just had a hard time finding a place where this question fit.

Thanks,

Henry

Call for (mini) Presenters!

Lauren Gruber — Tue, 23 Jan 2024 16:08:58 GMT

Got a story to tell? A success that made you do a happy dance? Or just some thoughts you're itching to share? We're all ears! We're keeping it short and sweet – seeking members to give mini presentations (5-10 minutes) at an upcoming Consortium Leadership group meeting. Send us an email at beth@artsphilly.org, lhouse@kauffmancenter.org, and lgruber@overture.org with your presentation title and a short blurb about what you’ll share about. Excited by the idea of sharing, but not sure what to focus on? Some popular topics that this group is always eager to hear about include: documentation and service level agreements, empowering your power users, implementing and maintaining best practices in your database, and user training and upskilling. We are excited to hear your insights and expertise!

Welcome our new Co-Chairs!

Beth Dietzler — Tue, 16 Jan 2024 18:13:26 GMT

Hello Consortium leaders friends and colleagues!

I wanted to send a big THANK YOU to Maureen Cotellesefor all of her work and help as the co-chair of the Consortium Leaders Community over the last year!

And another big WELCOME to Lauren Gruber and Laura House who are teaming up with me to co-chair this community! We had a lovely planning meeting this morning for the next few months. I'm incredibly grateful for their support and guidance as veteran community leaders 😃

We will have more information coming out shortly about meeting topics, but for now I wanted to get the dates on your calendars.

Feb 21

Mar 20

April 17

May 15

June 12

These will all take place at 12:00 EST (11:00 CST, 10:00 MST, 9:00 PST) over zoom.

Thanks and have a great day!

New Co-Chair Needed!

Maureen Cotellese (Past Member) — Wed, 13 Dec 2023 18:38:24 GMT

Hello Community Members,

As was mentioned on the Consortium Leadership call today, I'll be leaving the Philadelphia Regional Arts Consortium in January to join the Tessitura Network support team.

Because of this, we're in search for another person to co-chair this community with Beth Dietzler. Any and all interested folks are welcomed! If you are interested, feel free to email Beth at beth@artsphilly.org.

It's been a pleasure being part of this community and I look forward to popping in every now and then.

-Maureen Cotellese

Don't forget to register for November 15th Consortium Leadership Community Meetup!

Beth Dietzler — Wed, 08 Nov 2023 20:11:32 GMT

Hello friends and colleagues,

Here is a friendly reminder to register for the November 15th Consortium Leadership Community Meetup. We are meeting over zoom at 12:00pm EST for another TLCC repeat presentation Introduction to web accessibility in TN Express Web (TNEW) v16 presented by Nara Zitner, Group Product Manager.

If you haven't yet registered you can do so here: https://community.tessituranetwork.com/topical_groups/consortium-leaders-tug/c/e/1359#

Thank you and looking forward to seeing many of you on the 15th!

Beth

REMINDER Register for Community Meetup on Wednesday 10/18 at 12:00 EST

Beth Dietzler — Mon, 16 Oct 2023 15:47:19 GMT

Hello fellow Consortium Leaders!!

We are looking forward to Wednesday's repeat presentation of Demystying the Tessitura Product Roadmap with some Tessitura Product owners.

Don't forget to register for the event so we know who to expect!

Thank you and see many of you virtually on Wednesday, October 18th at 12:00 EST.

Take care,

Beth

Code for User/User Group Security Audit

Katie Hathaway — Fri, 29 Sep 2023 15:03:28 GMT

Since May, we've been asked by nearly half of our 10 consortia members to help them pull a list of their users and assigned user groups from Security for auditing purposes. I wrote a bit of code for it the first time around, and I've been tweaking it since. I thought that it might come in handy here for other consortia if they need to audit active/inactive users for a particular organization (if they didn't already have something in use, anyway!). So, hopefully, this can come in use to someone else like it has for me!

Thanks,

Katie Hathaway

communitytest.tessitura.com/.../IdentifyUsersInUserGroup.sql

Consortium Leadership Meetups 2023-2024

Maureen Cotellese (Past Member) — Tue, 05 Sep 2023 14:43:52 GMT

Happy belated Labor Day.

We'll be starting back up the Consortium Leadership Meetups this fall starting with Wednesday, September 20th at 12pm EST. Events and invites will be sent today but each session will occur on the third Wednesday of the month at noon EST.

Looking forward to it!

Best Practices for Emails and Contact Points/Permissions for Consortiums

Carol Keeney — Thu, 03 Aug 2023 20:25:29 GMT

Does anyone have any guidance on what are the best practices for emails and contact points / permissions for consortiums? Our member organizations were implemented at different times and are using the Tessitura functionality differently and I'm trying to determine which practices we should standardize on. (Some of the organizations are using contact purposes and/or permissions now and I'm working on setting the others up.) Is it necessary for each organization have it's own control-grouped email type for any of their customers? Should the contact permissions (which are control grouped) be tied to a control-grouped email vs. the non-control grouped one? How should output sets be managed to facilitate the process of each organization pulling emails for their e-news and ticket information (not all of our organizations use WordFly and there are concerns about one organization pulling another's emails). If this has been discussed before or presented at TLCC, I'd love to see that info. If not, is there any interest in discussing this at TLCC?

RESCHEDULE: June Consortium Leadership - June 28th

Maureen Cotellese (Past Member) — Wed, 21 Jun 2023 14:50:38 GMT

Hello Everyone,

Beth had sent an invite last week for today's Consortium Leadership meeting at 12:00pm but we're discovering that for some reason it doesn't appear that anyone was notified. I'll look into what happened with the network but wondering if we could reschedule for next week, Wednesday, June 28th.

Beth has cancelled today's event on the community board and is creating a new one for next week. Hope you can all join us!

-Maureen Cotellese

Thank you and links from April 19th!

Beth Dietzler — Fri, 21 Apr 2023 16:07:52 GMT

Hello All,

Thank you to everyone who joined us for our V16 process/planning presentation with Brian Parker!

As he promised, here are some of the links that mentioned in the presentation:

Review known defects and planned fixes at this link: https://www.tessituranetwork.com/Help_System_v160/Release-Notes/Tessitura.htm
As a prerequisite, upgrade to the latest v15.2 via Calendly links on this page: https://www.tessituranetwork.com/Support/Product-Announcements
v16 Hub Page: https://www.tessituranetwork.com/v16
v16 Training resources : https://www.tessituranetwork.com/v16training
v16 Upgrade Considerations: https://www.tessituranetwork.com/Support/Documentation/Tessitura_v16#considerations
v16 Upgrade Guides: https://www.tessituranetwork.com/Support/Documentation/Tessitura_v16#welcome
Register for the v16 Upgrade Overview Webinar (4/26/2023): https://www.tessituranetwork.com/Items/Videos/Webinars/2023/v16-Upgrade-Overview

We hope to see many of you at our May 17th meeting!!

Cheers!

Beth

Submit your questions for Wednesday!

Maureen Cotellese (Past Member) — Mon, 13 Feb 2023 16:19:46 GMT

Hello Members!

Looking forward to seeing you all at our February Consortium Leadership meeting on Wednesday at 12pm.

Have a question? You can submit your questions in advance if you'd like by filling out the following Google Form.

If you haven't registered already, you can do so here.

-Maureen Cotellese

Meeting Reminder and Call for Topics!!

Beth Dietzler — Tue, 17 Jan 2023 15:34:26 GMT

Hello fellow Consortium Leaders!!

Here is your friendly reminder that we are scheduled to gather tomorrow, January 18th at 1:00pm EST over zoom for our January meetup. There were a few mentions that time of day is not ideal for some, so Maureen and I are going to chat about moving it up an hour in the future. We want to reach as many people as possible, so the feedback is very much appreciated!

In the meantime-- We welcome you to post topics to the Lean Coffee Discussion Board in advance if you so wish, linked here https://www.leancoffeetable.com/TaskBoard/View/0d0a7d02-94ea-4cdc-a4e1-c9b9f48180f5?guest=true. As always, there will be time at the beginning of the call to post topics. But if you already have a burning question, why wait!? Post it it while you're thinking of it 😃

See many of you tomorrow!

Beth

Reminder of Upcoming Meeting - Wednesday, January 18th at 1pm

Maureen Cotellese (Past Member) — Wed, 11 Jan 2023 20:23:14 GMT

Hello Consortium Leaders!

Looking forward to seeing you all next Wednesday at 1pm. If you have not had a chance to register there's still time. Event details are available HERE.

Also, if you are unsure how to add this event to your calendar, instructions are below:

Follow the link to the event and register
Refresh the page until you see the "Like" and "More" options appear at the bottom of the event page:

3. Click the More button and there should be a download to calendar option.

Meeting Set for January!

Beth Dietzler — Fri, 06 Jan 2023 12:43:51 GMT

Hello Friends!!

The event has been created for our next meetup on January 18th at 1:00pm! I hope many of you are able to attend! Lets get a big group registered for our kick off to 2023!!

Happy New Year!

Beth

Thank you all and Next meeting date!

Beth Dietzler — Fri, 09 Dec 2022 18:57:17 GMT

Hello Friends!

Thank you to all of you who were able to join us for our December meetup this week. Maureen Cotellese (Past Member) and I were pleased with the turnout for our first meeting as co-chairs 😁

I posted the PDF Session Summary to the discussion board. It was fast typing to keep up with the lively conversation, so if we missed something please help us fill in the blanks!!

Please mark your calendars for our next event coming up in January-- January 18th at 1:00pm EST. Event login information to come soon.

I hope everyone is able to enjoy a restful, and merry, holiday in the coming weeks.

Be well,

Beth

Reminder December 7th Meet Up

Beth Dietzler — Mon, 05 Dec 2022 15:17:24 GMT

Hello Friends,

Sending out a friendly reminder that our December meeting is this Wednesday at 11:00am EST. There is still time to RSVP or register! :)

Here is the Lean Coffee Link https://www.leancoffeetable.com/TaskBoard/View/094ba799-cb88-4c00-9c7e-f6dfccfa4017?guest=true, feel free to add topics in advance if you'd like. We will provide time to add topics at the top of the meeting.

The Zoom login information is below:

Topic: December 2022 Consortium Leadership Community Meetup
Time: Dec 7, 2022 11:00 AM Eastern Time (US and Canada)

Join Zoom Meeting
us02web.zoom.us/.../83019949594

Meeting ID: 830 1994 9594
One tap mobile
+13092053325,,83019949594# US
+13126266799,,83019949594# US (Chicago)

Dial by your location
+1 309 205 3325 US
+1 312 626 6799 US (Chicago)
+1 646 876 9923 US (New York)
+1 646 931 3860 US
+1 301 715 8592 US (Washington DC)
+1 305 224 1968 US
+1 253 215 8782 US (Tacoma)
+1 346 248 7799 US (Houston)
+1 360 209 5623 US
+1 386 347 5053 US
+1 507 473 4847 US
+1 564 217 2000 US
+1 669 444 9171 US
+1 669 900 6833 US (San Jose)
+1 689 278 1000 US
+1 719 359 4580 US
+1 253 205 0468 US
Meeting ID: 830 1994 9594
Find your local number: https://us02web.zoom.us/u/kdprYcpLm5

Hope to see many of you then!!

Beth

Meeting Set for December 7th!

Beth Dietzler — Mon, 28 Nov 2022 18:52:20 GMT

Hello Friends!

I just added the event for our December meetup, which will take place over Zoom on Wednesday December 7th at 11:00 EST.

We hope to see many of you there!

Beth &

Shared Services for non-consortia resco's?

Meghann McLinden — Tue, 08 Nov 2022 17:56:20 GMT

Hello!

We moved out of our consortium environment a little over a year ago, but still are a resident company under the consortia lead. Since we've moved out of the consortium we've been trying to figure out the best way to deal with shared services - mostly parking. We would like to be able to sell parking through our TNEW site, but now that we no longer are connected with the shared parking performances in Tess with the other consortia members, we really haven't found the best way to go about doing this without the fear of overselling our lot on days when there's more than one performance on campus. We've tried both pre-purchasing parking blocs and a pay-as-we-go type model, neither working as great nor as seamlessly as I'd like. I want to give this one last go before completely giving up and sending patrons to the consortium lead's website for parking so as to try and not further disrupt their experience with our company.

Does anyone have any experience in this type of situation? Would you be willing to share how your consortia works with your non-consortia res-co's when it comes to shared services? If there's any type of written agreement, and you're willing to share, I'd appreciate the example language. Also, if there's already been a discussion on this topic (I did some quick searching but couldn't find anything) I'll happily take a link to that conversation.

Thanks!

Meghann

Quick Survey! Getting to Know You

Maureen Cotellese (Past Member) — Thu, 27 Oct 2022 13:24:16 GMT

Hello Members,
Just a friendly reminder that we would love to learn a little more about you and your expectations for this community group.

Please take 2 minutes to complete this quick survey:

Consortium Leadership Survey

We will push the deadline back to the end of the day tomorrow, Friday, October 28th.

Thank you in advance for your cooperation and to those who have already completed this. The information gathered will go a long way in helping us serve you better.

-Maureen

Consortium Leadership Survey

Maureen Cotellese (Past Member) — Fri, 21 Oct 2022 18:33:39 GMT

Hello Consortium Leaders,

Beth Dietzler and I are excited to begin our journey as the new co-chairs of this community. Thank you for your understanding as we take some time to get ourselves settled in these new roles and start to coordinate how best to move forward.

Our hope is to continue monthly virtual meet-ups using lean coffee as well as scheduled presenters to help facilitate conversation and learning opportunities for all of you.

To help us with this process, we are asking if you could complete this quick Survey. It will help us get to know you and learn what you hope to gain as part of this community.

If you can complete the survey by end of day Thursday, October 27^th, we’ll reach out Friday with a plan of action and when our next meet-up will be.

Have a wonderful rest of your day and weekend.

-Maureen