ADA Changes and Best Available Seating

Chuck – In V11, if there are no “Companion” holds nearby will it select Companion Seats from unheld available inventory?

Thanks!

Nicole

From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Chuck Reif
Sent: Monday, July 02, 2012 1:12 PM
To: Nicole Keating
Subject: Re: [Tessitura Web Forum] ADA Changes and Best Available Seating

We experimented with the plan that you mentioned, trying to find companion seats as close as possible to the selected wheelchair seats.  The problem that we ran across was that it worked as expected for some house configurations and in a totally unexpected manner for other facilities, depending on how they were built.  We could never succeed in making the process consistent enough to release.

So we decided to take another approach and added the ability to do best seating out of a specific hold code.  In v11 you can pass a special request of a holdcode to the ReserveTicketsEx method and the best seat request will honor that hold code.  This allows a web developer to take special action on ADA seating requests and even have different pools of seats for different situations--one hold code for wheelchair locations and a different hold code for hearing impaired seats, for example. 

This has proven to be a better solution overall.  In addition, we added the hc_no (hold code number) element to the GetSeats methods to facilitate indicating special pools of seats in any seatmap rendering a developer might want to do.

A quick note to v11 developers--we discovered a problem with this functionality in the released version of the web api and a hotfix has been posted in TASK under the Version Upgrades and Patches project, in the v11 Post v11.0.3 Hot Fixes solution.

Was this ever implemented? Did I miss the solution in another thread?

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________________________________
Ken McSwain

Systems and Technology Manager

Australian Chamber Orchestra

ken.mcswain@aco.com.au

Ph   +61 2 8274 3833 ::  Mob +61 418 659 360 :: Fax  +61 2 8274 3801

PO Box R21, Royal Exchange NSW 1225

2 East Circular Quay, Sydney NSW 2000

I just wanted to chime in and state that we have essentially implemented our ADA Ticketing using the methods Chuck describes below and it has worked incredibly well.   The ability to use a specific hold code made all the difference.     We are using it for wheelchair/companion seating, as well as sign-interpreted seating.     We use Seat Types to designate actual wheelchair seats, but then we set all of the wheelchair seats and companion seats to the hold code.   It allows us to seat those requiring wheelchair seats properly and get the best companion seats near them.     We do allow patrons to select companion seats from unheld available inventory if there are not enough held companion seats nearby.    We were also able to make it work not only on Best Seating but also in Select-Your-Own-Seat.     Chuck and his team really came through in enabling us to meet the ADA requirements when they added the ability to specify a hold code and use held seats in Best Seating.      We’re also able to handle situations where we have a special offer on seats in a particularl price zone, but have no wheelchair seats in that price zone.     We can recognize that and allow the patron to purchase accessible seats in a different price zone, but at the price of the special offer.   We’d be happy to review the details of all of this if anyone is interested.

Alan

From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Chuck Reif
Sent: Monday, July 02, 2012 2:12 PM
To: Levine, Alan
Subject: RE: [Tessitura Web Forum] ADA Changes and Best Available Seating

It would be up to the web developer to decide how to handle such a situation.  If you request a specific hold code, that is all the best seating process will look for.

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