We are experiencing what appears to be bot activity that involves fake accounts using stolen credit cards on our TNEW ticket purchase path. This activity has greatly increased in the past week and is a major issue.
If you use TNEW you should be reviewing orders and on the lookout for fishy behavior.
I'm posting this here to help the community with general awareness. If you discover similar behavior on your TNEW purchase path, perhaps post below or notify Tessitura so they are aware of how widespread this fraud scheme is.
This is good information. So I could turn on AVS-2 for web only and resort back to AVS-0 for our box office. The area I am referring to is underGo To > Campaigns > References > Payment Methods You have to scroll to the right a little to see Require CVV and Require Postal Code.
Looks like thats always set to never for us.