When we originally designed and wrote Tessitura, there were some pieces of functionality that made their way into the system that I never really thought were fully formed or thought out. As a result these features tend to get very little use or confuse many users.
One such feature is constituency-based security. This feature allows you to define rights to one or more constituent functions (i.e. editing addresses) based on the highest ranking constituency of that constituent.
Development stories concerning constituencies are starting to come into view and we need to explore whether this security paradigm is worth continuing.
In my opinion, the whole idea of constituency-based security loses a bit of its shine as soon as you realize that it's all based on the highest ranking constituency only. In addition, the concept was put in place well before Control Groups was ever thought of and we might have thought twice about it if Control Groups were in the original plan. It's not that Control Group functionality replaces constituency-based security, but rather that sometimes you have to step back and wonder whether there aren't too many layers of complexity. Especially if one of those layers is not often used--a survey of Network implementation consultants seemed to show that very few sites ever implement this functionality, at least initially.
Another factor prompting this thread is that several times our internal discussion on on how we might better use constituencies going forward has been hampered when someone says "yeah, but don't forget about constituencies and security".
We've tried to model out what would happen if we changed the model so that security could be based on "any" constituency instead of "highest ranking" constituency. But that always creates problems. What if a constituent has both constituency 1 and constituency 2. Constituency 1 says they're allowed to edit addresses and constituency 2 says that they are not. What to do then?
So some help here, please. How many sites use this functionality now and how passionate about it are you?
As always, thanks in advance for the feedback!
I'm not familiar with how constituency-based security works, and it sounds like that may be the case for others as well. Could you give an overview of what exactly it does? It sounds like it's meant to limit what a member of the public can do with their own record based on the constituencies they've been assigned. Is that correct? And how does that interface with control groups?
-Morgan
Hi-
We actually use this for a very specific business use. Because we sell youth classes, and we create a child record type which is tied to a parent who might have the same name, we added in a “KID” constituency to those child records and set-up security so that different user groups can’t sell tickets/membership to that record, but still allows them to update address information or do other management of the record.
Thanks
Jeanette Boudjouk
Database Analyst
Science Museum of Minnesota
651-265-9846
jboudjouk@smm.org
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From: Chuck Reif <bounce-chuckreif3941@tessituranetwork.com> Sent: 2/18/2010 1:37:18 PM
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We could live without it here at Steppenwolf Theatre.
The one instance we did use constituency security in the past was limiting box office staff from editing addresses on accounts with the Trustee constituency. To be honest though, these finer details become very difficult to maintain over the years. We've since abandoned it.
I think shortly after our Tessitura conversion there was a paranoia that different departments would "mess up" the accounts of another. Thus constituency control seemed like a solution. But really nothing should replace good cross-department coordination, good training and QC to address those kinds of concerns.
That's our experience at least.
Never mind. From these other responces, I understand how it work now.
Perhaps functionality could be improved by having the permissions be additive, rather than using only the highest ranking constituency.
The National Ballet of Canada does not currently use this functionality.
In fact, as far as I’m aware, we’ve never used it. All of our security controls and editing rights are based on User Groups.
From: Tessitura Next Generation Forum [mailto:forums-nextgeneration@tessituranetwork.com] On Behalf Of Chuck Reif Sent: Thursday, February 18, 2010 2:42 PM To: Leah Heidenheim Subject: [Tessitura Next Generation Forum] Constituency Based Security
Chuck,
Thanks for asking. Here at CTG we don’t use them. As one of our Tessitura users put it, “I am sure we could think of some creative ways to use it…”
Doesn’t sound like it would add a lot of functionality. I could see where it might be useful but the feature would have to be additive for it to work right in our environment.
Thanks,
Dave
From: Tessitura Next Generation Forum [mailto:forums-nextgeneration@tessituranetwork.com] On Behalf Of Chuck Reif Sent: Thursday, February 18, 2010 11:42 AM To: Dave Alton Subject: [Tessitura Next Generation Forum] Constituency Based Security
Chuck – We do use it here in Pittsburgh on the consortium level and have found it very useful.
When we first looked at using it, we found it frustrating that it was based by the highest ranking constituency. We had to do a bit of finagling for the consortium wide constituency to be sure it would have the highest rank. So far it’s worked very well, but we’ve kept it relatively simple. Without ranking, I would think some other rule would need to be in place, but wonder if that would make it more complicated.
_________________________________
Rebecca Harriman
Tessitura Operations Pittsburgh Consortium
412.325.2230
harriman@pgharts.org
From: Tessitura Next Generation Forum [mailto:forums-nextgeneration@tessituranetwork.com] On Behalf Of Chuck Reif Sent: Thursday, February 18, 2010 2:42 PM To: Harriman, Rebecca Subject: [Tessitura Next Generation Forum] Constituency Based Security
Hi Rebecca,
Can you elaborate on how you use it, what specific business need are you satisfying by using Constituency based Security?
Thanks!
Andrew
Chuck -
We use it for a single user group that we give to admin volunteers who do data entry/updates in our system from time to time. We don't want to have access to change our board/VIP info but we do need them to be able to update Joe Schmoe's address.
We're not terribly attached to it, and mostly used it because it was available to use. If it hadn't been available we would have figured out an alternate way of ensuring board members info wasn't changed by mistake.
HeatherSeattle Rep
Hi Chuck,
We are definitely looking to use constituency based security for our youth theatre groups and ‘under age’ constituents. Whilst some areas of regular constituent records would be fine to be viewed/edited by anyone, we wouldn’t want sensitive information for these particular constituencies to be viewed by all. I suppose there are loads of ways to manage this, it seems easiest for us to do it by constituency!
Cheers,
Kathleen
Kathleen Smith
Sales Manager
Royal and Derngate
Guildhall Road
Northampton
NN1 1DP
tel: 01604 655738 or 01604 655708
e: kathleen.smith@royalandderngate.co.uk
From: Tessitura Next Generation Forum [mailto:forums-nextgeneration@tessituranetwork.com] On Behalf Of Chuck Reif Sent: 18 February 2010 19:42 To: Kathleen Smith Subject: [Tessitura Next Generation Forum] Constituency Based Security
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At Southbank Centre we are using this to ensure that our press office attach the correct constituency to their records, that can’t issue press seats unless they do. To be honest this is something that we configured during implementation and I find it rather cumbersome to manage, I would rather just trust the users.
We are currently reviewing a lot of our security and this function completely passed us by, so in short we could happily live without it.
From: Tessitura Next Generation Forum [mailto:forums-nextgeneration@tessituranetwork.com] On Behalf Of Chuck Reif Sent: 18 February 2010 19:42 To: Halliday, Gary Subject: [Tessitura Next Generation Forum] Constituency Based Security
We do use it as we have lots of different constituencies and only certain user groups are allowed to view/edit/delete/add certain things, but we do use control groups for things too. For us it means that different user groups can see information, if they need it, but can't amend it when they shouldn't / or accidently.
e.g. our Call Centre can see the Attributes on our Members (Private Seat Holders) records, but they would not be able to add or delete them.
Caryl