Finance - Recent Threads

RE: Unearned vs. Earned - Museum

Jeff Wrana — Wed, 27 Mar 2024 14:24:45 GMT

Hi Iliana, I have the same question as Samantha, we need to figure out how to move revenue from unearned to earned using tessitura. I also work at a museum where our clients are allowed to book Camps, Classes and other things ahead of time.

Is their a solution to this question?

Thank you,

-Jeff

Unearned vs. Earned - Museum

Samantha Wilson — Fri, 16 Jun 2023 21:15:08 GMT

Hey Finance Experts,

I have a question for you. I need to pick everyone's brain a little but on how they work or have their finance side set up in Tessitura.

How are you figuring out your earned vs. unearned revenue? Is there a way to setup the finance side where Tessitura identifies unearned vs earned? Or is there a process that makes this easier for the finance side in Tessitura? How are you figuring out your earned vs. unearned each month? What reports are you using?

I hope this makes sense. Please let me know if I can provide more context or information.

Thanks for any expert advice!

Tessitura/Sage Intacct JE export/import

Jennifer Siemers — Fri, 23 Feb 2024 22:59:21 GMT

Hello!

We are currently implementing Sage Intacct and Tessitura - at the same time. Is there anyone who would be willing to discuss the Tessitura report used to create the JE import into Intacct? And the process to run this report and import it? My understanding is that the GL code in Tessitura is in one field, but this does not correspond to the GL code and dimensions in Intacct. Curious to know if Tessitura had to write a custom report for anyone.

We would also be interested in an API between Tessitura and Intacct if there is enough interest and enough users of both systems.

Thanks!

RE: Tessitura/Sage Intacct JE export/import

Jamie Shover — Thu, 21 Mar 2024 19:17:10 GMT

We are longtime Tessitura users getting ready to implement Sage Intacct. We currently have a custom GL transfer from Tessitura to Lawson that we will be re-configuring for Sage, so I'll be interested in following. We have some complex transformations happening that will need to be recreated.

RE: Tessitura/Sage Intacct JE export/import

Jennifer Siemers — Thu, 21 Mar 2024 15:53:16 GMT

Hi Tasha! I asked our Sage implementation team to find out more about the API development - we'll see what they say.

RE: Tessitura/Sage Intacct JE export/import

Jennifer Siemers — Thu, 21 Mar 2024 15:52:09 GMT

Thanks for sharing a little about your experience. My fear is that exporting data from Tessitura and importing to Sage will be a very manual process - and it sounds like it is! We are going live with Sage in July and with Tessitura in January, so we'll have a few months in Sage before we have to starting exporting/importing from Tessitura.

RE: Tessitura/Sage Intacct JE export/import

Jennifer Siemers — Thu, 21 Mar 2024 15:50:13 GMT

Thank you, Iliana!

RE: Tessitura/Sage Intacct JE export/import

Tasha Criss — Thu, 21 Mar 2024 14:44:06 GMT

As Jennifer well knows (we talk 😄) we use both systems. We've got a very workable conversion based on using text-to-columns within Excel to convert our Tessitura GL to the necessary dimensions for Intacct. That said, anything that reduces data manipulation is something I'm a fan of.

The big news coming back from Intacct's conference last month is that they are actively working on building a native integration between the two systems. Our Chief IT Officer and I had an initial meeting with their product lead last week, and he asked if I had other people that are using both that he could get in touch with so that he can have a more well-rounded view of user needs rather than simply what works for us. If anyone is interested, please reach out directly to me and I'll connect you.

RE: Tessitura/Sage Intacct JE export/import

Ashleigh Arrington — Thu, 21 Mar 2024 13:51:38 GMT

We recently moved over to Intacct as well! And we would LOVE love love an API. We also have been struggling with the mismatch of the GL formats between the two. Has definitely been a pain to navigate.

RE: Tessitura/Sage Intacct JE export/import

Iliana Gutierrez — Wed, 20 Mar 2024 17:14:09 GMT

Hello Jennifer! This is Iliana with Tessitura Network Support. We’re happy to assist you with this question. I’ve created a Support ticket where we’ll work with you to find a resolution to this question. We’ll also relay our findings from that ticket in this forum post, but if you have any other questions or concerns in the meanwhile please let us know.

Best,

Iliana

RE: Invoice Issues

Iliana Gutierrez — Fri, 08 Mar 2024 20:52:28 GMT

Hello Ron!

This is Iliana with Tessitura Network Support. I can see from our records that you also created a Support ticket for this matter. You had a teams meeting with a member of Support and looked over the following:

"looked at how invoices and the payments to pay them off are recorded in T_PAYMENT and T_TRANSACTION. Additionally we discussed providing the Batch Payment Detail Report as part of your posting packet to finance so that they have the info needed to do journal entries to create the initial invoice in Financial Edge and the subsequent journal entries to offset the invoice as future payments are made."

If you have any additional follow-up, questions, or concerns though, please let us know any time.

Best,

Iliana

Invoice Issues

Ron Freel — Wed, 21 Feb 2024 19:59:34 GMT

When we receive a payment on an invoice and pay it in the system it is creating a "refund" credit in our GL posting and basically cancelling that payment out, so it looks like none of our AR's are being paid. Has anyone else heard of or delt with this issue?

Tessitura Merchant Services transition

Marco Dimuzio — Thu, 15 Feb 2024 22:16:16 GMT

We plan to switch from WorldPay - Fiserv to Tessitura Merchant Services during the summer 2024. Currently our accounting team records posting reports (including Tess batches) by department (Web transactions, Box Office, Development, Education and Rentals) and these posting reports reconcile with the different merchant accounts smoothly. Tessitura Merchant Services allows for only a single merchant account so we plan to make some internal changes such as: grouping Tessitura batches in a daily posting report that allows daily reconciliation by credit card brand type. We also plan to implement a Tessitura batch closing / posting policy to mimic Ayden settlements batching. Another options would be to set up Stores but we will still be dealing with a single merchant account / bank deposit.

We understand TMS provides a reconciliation tool to flag ghost transactions, duplicate deposits and other glitches. We are more concerned with identifying credit card deposits in transit. For example specific detail of transactions included in our daily Tess posting report but not yet in the bank. We are aware there are other reports available such as the TMS summary/detail gateway reports.

We are looking for tips and suggestions from any other organization that has already transitioned to TMS under similar circumstances.

Marco.

RE: Tessitura Merchant Services transition

Gill Tasker (she/her) — Fri, 01 Mar 2024 10:42:58 GMT

Hi Marco thanks for your post! If you're still looking for input on this, you may find it helpful to cross-post to the Payments & Transactions Community? Hopefully you'll receive some responses there.

- Gill Tasker, Community Manager

Idea: Increasing the GL Character Limit

Gawain Lavers — Wed, 21 Feb 2024 16:26:39 GMT

This is an idea near and dear to my heart:

Increase GL Number Character Limit

Blackbaud Financial Edge Integration

Amy Bruce — Tue, 20 Feb 2024 22:23:25 GMT

Hello! I am searching for an institution that has built a custom integration between Financial Edge and Tessitura, to automate the importing process. Has anyone out there done this? If so, we would love to hear about what you did and who you worked with to build that integration.

RE: Blackbaud Financial Edge Integration

Ariana Spiegler — Tue, 20 Feb 2024 23:25:34 GMT

I also am very interested in anyone who has done this fully or partially....Thanks!

RE: Boilerplate Language for Bank Disputes?

Jeffrey Mason — Wed, 31 Jan 2024 15:09:47 GMT

sending you a DM!

Boilerplate Language for Bank Disputes?

Rhea Shaffer — Tue, 30 Jan 2024 17:36:36 GMT

Hello Hive Mind.

We have been dealing with a large amount of fraudulent credit card activity though our website. In effort to combat some of the chargebacks that would have come from those charges, we went ahead and refunded any order that was flagged for having used a fraudulent card. However, for several of the orders that were refunded; the tickets were sold on a 3rd party website who showed up with the refunded tickets night of show. As a rule we make the patrons purchase new tickets if they still want to attend( as I am sure everyone else here does). We are now getting requests from those patrons requesting a letter to send to their bank to assist in their dispute for the original purchase through the third party. Does anyone have boiler plate language that they provide to patrons in this situation?

RE: Boilerplate Language for Bank Disputes?

Rhea Shaffer — Wed, 31 Jan 2024 14:19:30 GMT

Thank you Jeffrey, That would be very helpful!

RE: Boilerplate Language for Bank Disputes?

Debbie Wallin — Wed, 31 Jan 2024 14:16:16 GMT

Hi Jeffrey

I would be also interested in that example of a letter that you use. We are experiencing usually high chargeback from our Christmas show. And now these scammer are going after our next show. So any help that you can suggest, would be greatly apprecaited.

Thanks

Debbie

RE: Boilerplate Language for Bank Disputes?

Jeffrey Mason — Wed, 31 Jan 2024 14:09:58 GMT

Rhea, I will send you a example of a letter we send to patrons who buy scalped tickets which we return. We generally have the patron request a refund from the 3rd party seller. If that website is reputable (stubhub, etc) they generally have a guarantee that their tickets are valid and will be admitted and will give refunds if they are refused at the venue. So we try to go that route first in the hopes that the 3rd party site may block the seller from future transactions.

Jeff

RE: Does Elavon Support AVS?

Gill Tasker (she/her) — Fri, 19 Jan 2024 11:51:59 GMT

Hi Beth thanks for your post! Wonder if it could be an idea to cross-post tot the Payments & Transactions Community? Hopefully you'll receive a response over there.

- Gill Tasker, Community Manager

Does Elavon Support AVS?

Beth Dietzler — Fri, 12 Jan 2024 18:46:10 GMT

Hello All,

Does anyone know if Elavon supports AVS? I'm sure it does. I work in a Consortium and only one of my members uses them. They are struggling to get a response from Elavon to answer their questions/set it up.

Thank you!!

Is there a way to change the owner of an "On Account" balance?

Chelsea Marti — Mon, 15 Jan 2024 15:24:53 GMT

So long story short:

My organization hosted a facility rental for another organization. The order got build on the organization's constituent record. However, that org is associated with another Individual constituent record (the President of the organization).

The total owed was $400. $200 of that got paid under the organization's record under the correct order. However, a check got mailed later for the other $200, which got put in as an orderless transaction on the Individual record (still not sure how, we had just gotten the Tessitura at this point). To try and correct the problem, our former Finance Manager put the $200 "On Accont" on the individual's record.

What I need to do is take the $200 off the Individual's record and use it to pay off the $200 balance due on the Organization's facility rental order. Is that possible? If so, how? If not, what are my options to get this cleared?