Education - Recent Threads

RE: Online NCES lookup

Gill Tasker (she/her) — Fri, 15 Mar 2024 13:39:23 GMT

Hi Shelley thanks for posting! If you're still seeking input on this, you might find cross-posting to the Education & Audience Development group beneficial? Hopefully you'd receive some replies over there.

Online NCES lookup

Shelley Espinoza — Mon, 26 Feb 2024 17:36:11 GMT

Who uses the NCES (national school number) lookup on your website? Do you have customization to link to group sales order when teacher reserves tickets for field trip?

Package Price Different from Performance Prices? (in other words, by the package and get a class free)

Chelsea Marti — Thu, 15 Feb 2024 21:50:14 GMT

My museum is offering an April Break set of kids studio classes. We want the ability to sell them as 3 separate classes, and as a package if the parents want. That part is easy enough.

My boss decided to "up-the-ante" per se by saying let's make the package cheaper. So each class will be $25, but if they buy the 3-day package its only $50. How do I build that where the package is a cheaper price and still get the attendance data to be correct? The attendance still needs to show that 3 tickets were sold for 3 different days.

Is this possible to build?

RE: Package Price Different from Performance Prices? (in other words, by the package and get a class free)

Chelsea Marti — Thu, 15 Feb 2024 22:28:12 GMT

The pricing rule sounds like the best bet for us! I'll try it out. Thanks 🙂

RE: Package Price Different from Performance Prices? (in other words, by the package and get a class free)

Ragan Rhodes — Thu, 15 Feb 2024 22:01:40 GMT

Hi Chelsea!

You could make a class package price type and sell them as a fixed package: https://docs.tessitura.com/Help_System_v160/TNEW/Setup/Package_Setup.htm

This will still sell them into the existing classes including individual attendance tracking.

Alternatively, you can just use pricing rules to discount it once they add enough classes to their cart. Check out the Product Volume Rule (The "Faux Flex") in the recipe book: https://docs.tessitura.com/Help_System_v160/TNEW/Features/TNEW-Recipe-Book-Pricing-and-Messaging.htm

Take a look at those options and feel free to connect with support if you have questions or get stuck with setup.

Ragan

RE: Facility Change Workarounds for Performance?

Nicole Tabit — Wed, 08 Nov 2023 21:34:04 GMT

Thank you! I didn't think about just re-seating people in a new performance... I can see how that would take some time but might work for our smaller classes!

Facility Change Workarounds for Performance?

Nicole Tabit — Mon, 23 Oct 2023 20:23:13 GMT

Hello,

One thing we are experiencing issues with is consistently needing to change locations of a performance (various internal bookings etc). Once a perf is built though, you can't change the facility once a price layer is set and/or tickets have been sold! When we need to change a facility, we try to make it clear on our website that the location is Location B not Location A, however the e-tickets/confirmation email that get delivered when you sign up still have Location A listed, which leads to confusion. Does anyone have an effective workaround for adjusting facilities that has worked for them? We try our best but can't guarantee every constituent reads the 'reminder on location change' email we send them ;)!

Xposted in Admin & IT.

RE: Facility Change Workarounds for Performance?

Brian Woolton — Wed, 08 Nov 2023 14:57:27 GMT

Hi Nicole,

We've only had to do this a couple of times - we re-build the event in the new facility and then reseat existing customers into the new event.

Points to consider with this are:
1; Links to the original event may be out in the wild so you need your website to be able to redirect old links to the new event.
2: Reseating can take time, though with the Order Export and Order Import utilities you can streamline this process.

Hope this helps.

Brian

RE: School Affiliations Data

Michael Flaherty-Wilcox — Fri, 06 Oct 2023 16:01:38 GMT

If you are building your list with the standard Ticket History elements, you can add the element called Ticket History Role and select all the Initiator value (and potentially the Initiator/Recipient value, depending on your data). This should narrow your list down to just the teacher initiators you're looking for.

And for your output set elements, if you are using the standard group called Ticketing - Ticket History, you can add an Output Filter to narrow down the results by data like season and performance date.

School Affiliations Data

Lianna Macari — Tue, 26 Apr 2022 12:11:26 GMT

I am in the process of overhauling our School Affiliates in Tessitura (this has never been done/set up since our pre-pandemic Go Live in 2019) so I am starting from scratch and am not a particularly experienced user.

Can anyone advise some user friendly ways of ensuring that the email address that is linked to an affiliation (i.e.not necessarily the individuals primary email) is usable in List Manager (or Extractions) and that the contact permissions for that Affiliated email address are not dependent on the general contact permissions set up for the individual. For example, the individual may not want to be contacted by the organisation on their primary address but is happy to be contacted on their secondary or work email address that is linked to their Affiliated School.

I was looking at possibly using a Contact point purpose called "School Affiliation" to clearly denote which email address should be used in relation to the affiliation... Then, if an affiliate decides they no longer want to receive emails in relation to the school, we would remove the contact point purpose. This set up would require us to ignore our standard contact preferences for that individual when pulling lists (using the contact point purpose as a kind of override to their general communication preferences....).

Can anyone advise if there is a better way of using the system for communication with School Affiliations. I think some organisations use "interest" attributes too but I wasnt sure how this alone would give us the correct email address to use for the individual for that particular type of communication and just seems like an additional tick box to have to administer?

Thanks in advance.

Lianna

RE: School Affiliations Data

Karoline Myers — Wed, 04 Oct 2023 22:04:04 GMT

Hi Annie! Karoline from Des Moines Performing Arts here.

We had a custom report created for pulling data for our school orders. It pulls in the name of the school and relevant data, but it also has columns for the initiator's name and email address. It's not a perfect report by any means, but it has been our cleanest way to consistently match in one report data for both the owner and the initiator.

RE: School Affiliations Data

Denise Anderson — Wed, 04 Oct 2023 22:02:05 GMT

I don't have a solution to offer - just want to say I too face this challenge. Not being able to reliably report on the Initiator's email address is a challenge for me too. When exploring this problem one workaround we discussed was adding the Initiator email to the Alt/Address field of the Order. Apparently that is a field that can be identified and pulled into Analytics reports. I haven't fully tested that theory, but perhaps worth taking a look at? If you haven't done that already, no use to you for this circumstance, but maybe food for thought moving forward.

If anyone else has wisdom to share on this, I'd be interested to learn of it, too!

Denise

RE: School Affiliations Data

Annie Calamia — Wed, 04 Oct 2023 21:32:43 GMT

Hi!

I am facing a similar challenge right now as I want to pull the list of buyers of a specific school matinee concert, to send an educational guide by email to the teachers. If I use the Order Export Utility report, instead of getting the Initiator's (Teacher) email address, I get the school's corporate email address and I have to go change the data by hand. In list Manager, I haven't been able to pull the data without getting the full ticket history of each and every buyer, which also means that I need to go validate all the data by hand.

I also tried to pull the data from Analytics, where I get clean and detailed information that I need on each buyer, except for their email address.

I scrolled through the help center and this is the only place I found where this was adressed, I was wondering if you had a solution :)

Thanks a lot!

Annie

RE: Tracking Ticket Requests for school groups/mainstage

John Trimble — Wed, 04 Oct 2023 17:45:14 GMT

We do something with Donate2 (D2). The form responses create CSIs in Tessitura for us and a confirmation email to the requester saying we'll get back to them, also conveying website links and socials.

Tracking Ticket Requests for school groups/mainstage

Vanessa Smith — Wed, 27 Sep 2023 20:25:05 GMT

Hi everyone, just wondering if anyone's found a solution for a similar program in Tessitura:

One of our largest programs distributes complimentary tickets to our mainstage shows for schools and community groups. Basically, there's a show listing on our website, and groups fill out a non-Tessitura form to give their information and request tickets. I take that information into a spreadsheet to keep lists for multiple performances at a time, as well as waitlists once requests exceed our capacity. One month out from a show, I send an email to groups to confirm their requests and numbers (which often change), then collect the finalized list of teachers and ticket requests, and pass that on to box office to finalize the "purchase" (which is just an internal transfer from education), and send the e-tickets to the teacher.

I'd love to be able to eliminate the outside form, but obviously we can't give groups direct access to tickets to mainstage shows and we can't immediately process the requests as they come in because the numbers often change as the performance draws nearer. Has anyone found a way to do this kind of thing more simply, preferably with Tess?

Thank you!

School Group Conduct Verbiage for School Groups

Michelle Clabaugh — Wed, 24 May 2023 21:33:13 GMT

Hello All,

I'm wondering if anyone has behavior agreements, specific guidelines, or policy about on-site conduct for school groups/field trips? If so, would you mind sharing it with me at michelle.clabaugh@state.mn.us

RE: School Group Conduct Verbiage for School Groups

Jennifer Smith — Mon, 14 Aug 2023 15:18:16 GMT

Here's ours Michelle: www.rsc.org.uk/.../terms-and-conditions

RE: Resource Scheduling for Classes - Pros and Cons

Jennifer Smith — Mon, 14 Aug 2023 15:17:26 GMT

Hey Sunny and Debra. We use it here at the Royal Shakespeare Company (and I used it in a previous job at Shakespeare's Globe). 3 spaces here, set-up didn't take too long, very quick to amend things or make changes. Cancellations very easy too. Our templates roll over year to year, no need to remake them, they're not like performance set-ups.

Like Chelsea mentions, it's not easy to amend a recurring booking in the Ticketing Set-up area of resource scheduling. You also can't make an available/ busy template for multiple spaces at a time, you'll need to do it for one room, then do it for another room, then do it for another room... This gets a bit tiring, especially when inputting busy/ available templates for the school holidays for example. You might spend a couple of hours booking in the holidays for the year ahead, rather than a couple of minutes in a room booking software.

One of the things I would love to see Tessitura do more of, is how it could link in to other Venue Management/ Room Booking software. At the moment we manually duplicate all the room bookings into our software (Artifax).

Resource Scheduling for Classes - Pros and Cons

Sunny Mand — Wed, 04 May 2022 20:45:57 GMT

Hello!

We are thinking of using Resource Scheduling, for room, supply and instructor management for our offering of art classes, and are looking for some feedback from anyone who is currently using it.

Specifically we were hoping to hear how these things work for you.

Initial Set up - Was it easy to do? How time intensive is the set up?
Changes/Amendments - for example changing an instructor or classroom assignment
Cancellations - Is it a simple matter to cancel a room assisgnment
Year over year, can you copy and reuse things from season to season

Thank you,

Sunny

Safeguarding Best Practise

samantha polok — Fri, 21 Jul 2023 09:39:20 GMT

Hello

Can anyone talk to me about their best practice for protecting child data on Tessitura. When data is available to other departments what safeguards do you have in place?

Thanks

Sam

RE: Safeguarding Best Practise

samantha polok — Mon, 24 Jul 2023 09:00:25 GMT

Thank you Mike this is very interesting we do use the custom tab but perhaps not extensively enough. Do you have the EDU participant linked in household to parents?

RE: Safeguarding Best Practise

Mike Krauss — Fri, 21 Jul 2023 16:29:38 GMT

We have the EDU Custom Tab security set as follows:

View and Edit Access: Academy Team & System Admin

View Access: Box Office Admin only

Report Access is limited to the above 2 groups.

Other staff with Tessitura access can only see basic constituent record data.

RE: Patron Troubles with Edu Form Registration

Ashleigh Arrington — Thu, 13 Jul 2023 20:09:07 GMT

Thank you! I'll try there!

Patron Troubles with Edu Form Registration

Ashleigh Arrington — Wed, 14 Jun 2023 18:43:05 GMT

Hi all! Wondering if anyone else has run into this issue -

We have the Education plugin/extension and while it normally works just fine, sometimes patrons report the form just not working. We've been unable to replicate the issue, but enough people have trouble with it that it feels significant. Sometimes there's an error message (usually a generic 'An error has occurred please try again later') but sometimes the form doesn't load and shows a blank screen.

Our general troubleshooting tips include using Google Chrome instead of other browsers, using a desktop instead of mobile, clearing the cache and history and restarting the browser, and sometimes just trying again later. It's also pretty inconsisten which one of those tips fixes the issue.

Has anyone else run into this issue of mystery, unreplicable errors with education forms?

RE: Resource Scheduling for Classes - Pros and Cons

Chelsea Marti — Thu, 13 Jul 2023 17:02:44 GMT

We use Resource Scheduling for pretty much everything (art classes, concerts, lectures, anything where a body will be in a room).

The initial set-up kind of sucked. We had Tessitura Services do most of it when we signed our initial contract. But that's only because we have A LOT of different spaces. (I think we are up to over 20 between gallery spaces and studios).

Once they were in there it's actually super easy to use them. Cancelling assignments you just select the specific space, filter to the date you need; the schedule will be listed with a little trash can next to it (click the trash can to delete it). We cancel assignments all the time if a class gets cancelled or we need to move to a new space. To change an assignment, you would just cancel it out of the first resource and then add it back in to the second.

Our only real complaint with it is that if we have a recurring assignment, it won't let us cancel just ONE if we need to. For example if we have a concert in our SWC space the first Sunday of every month, we set up the recurring schedule as such. The problem is, if we need to cancel for one month (say July we cancel because it's on July 4th or something), the calendar won't let us delete just the one. We have to stop the recurring before that date and build a new recurring after that date. It's a little annoying.