https://communitytest.tessitura.com/a/community-handbook/CH5/why-do-community-event-times-look-wrongMon, 18 May 2026 21:03:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:83adf3ea-e4b0-4902-bb5d-33d24c41f23dRagan RhodesIf event times in the community don't look right — or the time doesn't match what you expected when you download an event to your calendar — there are two likely causes. The most common is that your time zone setting needs to be updated. The other is that event times can appear differently in different parts of the page, which can be confusing even once your setting is correct. Step 1: Set your time zone By default, the community displays event times in UTC (Coordinated Universal Time). Setting your time zone tells the community to display all times in your local time instead. Hover over your name in the top-right corner of any page. Select Settings from the dropdown. Select the Options tab. Find the Time Zone field and select your local time zone from the list. Save your changes. Once saved, event times across the community will display in your local time — including in event listings and calendar downloads. Step 2: Understanding how event times are displayed Once your time zone is set, you may notice that the When section of an event shows multiple times. This is normal and expected! The community automatically displays the event time in two time zones : the time zone of the person who created the event, and your own time zone. If you are in a different time zone from the event organizer, you will see both times listed so you can confirm the time in your local time zone. For example, if you are in Central time and an event is created by someone in Eastern Time, it will show: 9 Jun 2026 11:00 AM to 12:00 PM Eastern Time (US & Canada) 9 Jun 2026 10:00 AM to 11:00 AM Central Time (US & Canada) In this case, the first line is the organizer's time zone (Eastern), and the second is the time that applies to you; the one labeled with your time zone. Tip: If you are unsure which line applies to you, check the label next to the time — it will name the time zone explicitly. Your time zone will match whatever you set in Settings > Options. You can also select the Download to Calendar button on any event page to add the event directly to your calendar. The downloaded invite will reflect the correct time for your time zone, so it is a reliable way to make sure the event lands in your calendar at the right time. A note on event titles Some event titles include a time written out manually by the organizer — for example, 11am EDT / 4pm GMT . This is separate from the When section and does not update automatically based on your settings. If the time in the title and the time in the When section differ, always rely on the When section for the accurate, system-converted time for your location. Still seeing the wrong time? If you have set your time zone and event times still look off, try the following: Make sure you saved your changes after selecting your time zone — go back to Settings > Options to confirm. Refresh the page and check the When section of the event again. Check that the time zone you selected matches your current location. If you have travelled recently or work across time zones, it may need updating. Remember that the time in the event title is set manually and may not reflect your local time — always use the When section as your reference. If the time still doesn't look right, reach out to the Community team at community@tessituranetwork.com and we will help you sort it out.Calendartimetimezoneeventtime zonehttps://communitytest.tessitura.com/a/community-handbook/CH4/navigating-the-tessitura-websiteMon, 18 May 2026 20:36:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:e3e2d8f0-3351-4d18-bd9c-0e203245f0feRagan RhodesThe Tessitura Network Community is home to discussions, shared ideas, job listings, learning resources, and more. This article gives you an overview of what is available and where to find it so you can make the most of your membership. Forums Forums are the backbone of the community. They are open to all members and organized by product area and topic — covering areas such as ticketing, TNEW, fundraising, analytics, and more. You do not need to join anything to participate; if you have a question, you can post it in the relevant forum straight away. Forums are a good place to: Ask a technical question and get answers from peers across the Tessitura network. Search for discussions on a topic before posting — there is a good chance someone has asked the same question before. Share a solution or workaround that might help others. Tip: Before posting a new question, use search to check whether it has already been answered. Filtering by the Community tab is a quick way to find existing discussions on your topic. Community groups Community groups are focused spaces that you join based on your role, region, or interests. Unlike forums, groups have their own membership, discussions, events, and resources. They're a great place to strike up conversations and network with your peers. There are three types of group: Regional groups — connect with Tessitura users in your geographic area, stay informed about local events, and build relationships with nearby peers. Topical groups — focused on specific subject areas such as TNEW, marketing, finance, or data. A good place to go deep on a particular area with others who share your focus. Affinity groups — built around shared identities and interests within the Tessitura community, such as Women in Tech or the Analytics Coffee group. Tip: Not sure whether to post in a forum or a group? As a general rule, use forums for product and technical questions where you want the broadest possible audience, and use groups for conversations where the regional or topical context matters. Ideas board The Ideas board is where members submit and vote on suggestions for new features and improvements to Tessitura products. If you have an idea for how something could work better, this is the place to share it. And if someone else has already suggested the same thing, adding your vote and commenting with your use case helps signal demand to the product team. You can browse ideas by product area, filter by status, and comment to add context or share your use case. The Tessitura product team reviews ideas on the board as part of the roadmap process. Job board The Job board lists open roles at Tessitura licensee organizations. Whether you are hiring or looking for your next opportunity, the board is a good resource specific to the arts and cultural sector community that uses Tessitura. Other resources on the Tessitura website Beyond the community, the Tessitura website has a range of learning and reference resources worth knowing about. Blog The Tessitura blog covers news, product updates, sector insights, and member stories. It is a good way to stay informed about what is happening across the Tessitura network and the broader arts and culture sector. You can find the blog under Blog in the main navigation. Webinars Tessitura hosts regular webinars covering product features, best practices, and sector topics. Recordings of past webinars are available to watch on demand. You can find upcoming and past webinars under Support & Learning in the main navigation. Training center The training centre offers structured learning paths, courses, and tutorials for Tessitura products. Whether you are new to a module or want to go deeper on a feature, the training center is the best place to start. You can find it under Support & Learning in the main navigation. Documentation and Help System The Help System is Tessitura's official product documentation — detailed reference material covering configuration, workflows, and technical guidance across all products. It is searchable from the main search bar by selecting the Help System tab. You can also access it directly under Support & Learning . Product announcements Product announcements keep you informed about new releases, updates, and fixes across Tessitura products. If you want to know what has changed in a recent version or whether a fix has been released for a known issue, this is the place to check. You can find product announcements under Support & Learning . Roadmap The Tessitura roadmap gives you visibility into what the product team is working on and what is planned for future releases. It is a useful reference if you are planning ahead or want to understand the direction of a particular product area. You can find the roadmap under Support & Learning . Can't find what you're looking for? Reach out to the Community team at community@tessituranetwork.com and we will point you in the right direction.https://communitytest.tessitura.com/a/community-handbook/CH3/how-do-i-search-the-communityMon, 18 May 2026 17:29:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:c57a987f-1dda-43b8-8d0f-40a35c8014cdRagan RhodesThe search bar at the top of any page searches across the entire Tessitura website — including the community, the help system, and site content. Understanding how search results are organized will help you find what you are looking for much faster. How search is organized When you run a search, results are divided into three tabs. Each tab searches a different part of the site: Site Content — searches the main Tessitura website, including general pages and resources. Help System — searches Tessitura's product documentation, webinars, videos, articles, training courses, and product updates. Community — searches discussions, ideas, questions and answers, and other content posted by community members. If your first search does not return what you expected, try switching tabs — the same search term can return very different results depending on which tab you are on. Tip: Looking for a peer discussion or a question someone else has already asked? Start with the Community tab. Looking for official documentation, a webinar recording, or a training course? Start with Help System . Filtering your results Each tab has its own set of filters to help you narrow down results. Community tab filters Type — filter by Discussion, Idea, Jobs, or Question and Answer. Time Frame & Date Picker — filter by past month, past quarter, or past year, or set a custom date range. Help System tab filters Products — filter by product area such as Access Control, Analytics, TNEW, or Tessitura Merchant Services. Topics — filter by subject area such as Ticketing and Admissions, Marketing, Memberships, or Business Strategy. Type — filter by Article, Course, Documentation, Product Update, or Video. Time Frame — narrow results to a specific period. Tip: If you are getting too many results, try combining a product filter with a topic filter to narrow things down quickly. For example, filtering by TNEW and Ticketing and Admissions will surface only content relevant to that combination. Tips for better searches Be specific. Searching for pricing rules TNEW will return more relevant results than just pricing . Check all three tabs. A question answered in a community discussion and an official help article on the same topic will appear in different tabs. Use the time frame filter. If you are looking for recent activity on a topic, filtering by past month or past quarter cuts through older results quickly. Try different terms. If a search is not returning what you expect, try a synonym or a slightly different phrase — for example, constituent matching instead of duplicate records . Can't find what you're looking for? If search does not turn up an answer, it is worth posting a question in the relevant community group. Your question may help others too — and you may find that someone else has encountered the same thing. You can also reach out to the Community team at community@tessituranetwork.com and we will point you in the right direction.helpsearchhttps://communitytest.tessitura.com/a/community-handbook/CH2/i-m-receiving-too-many-email-notifications-how-do-i-manage-themMon, 18 May 2026 17:20:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:07eeb682-4082-4330-a34d-e712f5a8d499Ragan RhodesIf you are receiving more emails from the community than you would like, you can reduce or turn them off in just a few steps. Here is the quickest way to get relief, followed by more detailed options if you want finer control. The quickest fix — unsubscribe from a group Most community emails come from groups you are subscribed to. If a particular group is generating too much email, unsubscribing from it is the fastest solution. Hover over your name in the top-right corner and select Settings . Select the Subscriptions tab. Find the group or forum generating the emails and select Unsubscribe from Discussions. Note: Unsubscribing stops individual emails for each new discussion or comment, but you will still receive email digests if you have those set up. See the Email Digests section below to turn those off too. Switch to a weekly digest instead If you still want to stay informed but do not need an email for every update, a weekly digest is a good middle ground. Instead of individual emails, you receive one summary of all activity across your groups. Go to Settings and select the Email Digests tab. Set your preferred frequency — daily or weekly — for each group. Save your changes. Turn off specific types of notification If you want to keep some emails but not others, the Notifications tab lets you choose exactly which activity triggers an email. Go to Settings and select the Notifications tab. You will see a list of activity types — new threads, replies, event updates, and more. Uncheck Email for any activity type you no longer want to hear about. Save your changes. Tip: You can keep live alerts on for activity you care about — these appear as pop-ups when you are logged in — while turning off email entirely. That way you stay informed when you visit the community without the inbox noise. Still getting emails you can't track down? Forward it to the Community team at community@tessituranetwork.com and we will help you sort it out.https://communitytest.tessitura.com/a/community-handbook/CH1/welcome-to-the-tessitura-network-communityMon, 18 May 2026 17:05:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:879d1cd6-ec9c-466d-a835-7762cfad257dRagan RhodesThe Tessitura Network Community is where Tessitura users come together to ask questions, share ideas, and learn from each other's experience. Whether you are new to Tessitura or have been using it for years, this is a place to find practical answers, connect with peers at other organisations, and stay up to date with product developments. This article will help you get your bearings and make the most of your membership from day one. We recommend two things to start: completing your profile and joining the groups most relevant to you. Step 1: Complete your profile Your profile helps other members understand who you are and what you work on. A complete profile makes it easier for colleagues across the Tessitura community to connect with you and give you relevant, contextual answers. To update your profile: Select your profile icon in the top-right corner of any page. Choose Profile from the dropdown menu. Select Edit Profile . We recommend completing the following: Profile photo — a headshot helps other members put a face to a name, especially if you attend Tessitura conferences or regional events. Bio — a sentence or two about your role and the areas of Tessitura you work with most. Tip: Mentioning specific modules or functions in your bio — such as TNEW, ticketing, marketing, or finance — helps other members know when your experience is relevant to their question. Setting your time zone The community hosts events, webinars, and group activities. These display in your local time, but only if your time zone is set correctly. We strongly recommend doing this when you first join so that event times are always accurate for you. To set your time zone: Select your profile icon in the top-right corner. Choose Settings from the dropdown menu. Select the Options tab. Find the Time Zone field and select your local time zone. Save your changes. Tip: If an event time ever looks wrong, check your time zone setting first — this is the most common cause. Step 2: Join your groups The community is organised into groups by region, product area, and topic. Joining the right groups means your activity feed will surface the conversations most relevant to your work, without having to search for them each time. We suggest joining two types of group to start: Your regional community group — connect with other Tessitura users in your area, stay informed about local events, and find peers who share your regional context. Topical or affinity groups — these cover specific product areas, roles, and interests such as TNEW, ticketing, marketing, finance, and more. Join the ones that match your day-to-day responsibilities. To find and join groups: Select Community from the main navigation. Browse the group list or use search to find groups by name or topic. Open a group and select Join . Tip: You can join as many groups as you like and leave them at any time. Start with the ones closest to your core work and expand from there. What to do next Once your profile is complete and you have joined your groups, you are ready to take part. A few good next steps: Browse recent discussions in forums or in your groups to see what others are talking about. Use search to check whether a question you have has already been answered. Post a question or share an idea to the ideas board — the community grows through member contributions. Follow specific discussions to get notified when there is new activity on topics you care about. If you are new to using Tessitura, try one of our Getting Started Guides to get up to speed. You can find guidance on all of these in the Community Handbook. Can't find what you're looking for? Reach out to the Community team at community@tessituranetwork.com and we will get back to you as soon as possible.https://communitytest.tessitura.com/a/community-handbookMon, 18 May 2026 16:43:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:7d49f76a-79da-4f1c-8960-a142ede4f9d9Your guide to using the Tessitura Community Hub. Find how-tos and answers to common questions here. Can't find what you're looking for? Reach out to the Community team at community@tessituranetwork.comhttps://communitytest.tessitura.com/p/2026draftcommunityhubFri, 08 May 2026 19:39:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:1ead3f9f-1d8a-4e10-8fd2-bb273ece3d91The largest community of arts and culture professionals in the world. The combined expertise of thousands of professionals — across every discipline, every org size, and every challenge — available to you. Box office strategy, donor retention, AI tools, accessibility, DEI, and everything in between. You've found your community. 50+ Tessitura communities 10,000+ online community members 10 countries represented among our users Share what you know Answer a question or share a resource with peers Explore events Browse upcoming virtual and in-person events What's new Platform updates, announcements, and highlights Get an answer Ask the community — most questions answered in hours Shape what's next Vote on ideas and influence the product roadmap Find a member Search the directory by org, role, or region Getting too many emails — or not enough? Control exactly what you hear about. Manage notification preferences → New to the community? Learn how to get the most from your membership — forums, groups, events, and more. Getting started guide → There's more to explore: Job Board Explore job openings at Tessitura organizations, development companies, and ecosystem partners. Get Involved Ready to lead? Start a new community group or volunteer as a Community Chair. Support & Help Get help from the Tessitura support team or browse the help documentation.https://communitytest.tessitura.com/ideas/i/ideas/test-idea-339722751Fri, 08 May 2026 18:37:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:36d3bb0a-520a-4fed-b54f-e3d920ea0ab1Ragan Rhodesdsfasdfasdfasdfasdfhttps://communitytest.tessitura.com/p/2026draftcommunityhubFri, 08 May 2026 17:21:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:5865bfdd-777c-41af-9f9a-9d9279e6a3dbForums Do you have a question you would like to discuss with other community members? Post your questions and share your knowledge to help others in one of our forums. Community Groups Looking to meet community members from a specific region, interest area, or background? Join one of our regional, topical, or affinity groups to meet virtually or in-person for ongoing collaboration. Ideas To help Tessitura make the most impactful changes as the platform develops, this interactive board invites you to add new ideas and to comment and vote on existing ones. View All Events The Tessitura community is highly active! Explore our schedule of upcoming virtual and in-person events. Directory Would you like to connect with another Tessitura user? Use the directory to search for members and make new connections. Job Board Share and explore job openings at Tessitura organizations, development companies, and ecosystem partners. My Community A snapshot of your key community activity in one place. Catch up on unread discussion posts, view a list of upcoming events, and preview all your community groups. Get Involved Interested in starting a new Tessitura Community Group? Ready to lead an existing group as a volunteer Community Chair? Learn how you can get involved as a leader in the community. Welcome to the Community Hub Discover all the activity happening across the communityhttps://communitytest.tessitura.com/local_tessitura_user_groups/new-jersey-tessitura-community/f/discussions/35713/testing-org-display/92675Thu, 30 Apr 2026 18:45:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:77ee7ff5-f13a-476c-b255-da78b8ba5ff6Meredith Woolard (she/her)Another replyhttps://communitytest.tessitura.com/local_tessitura_user_groups/new-jersey-tessitura-community/f/discussions/35713/testing-org-display/92674Thu, 30 Apr 2026 18:45:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:5ff7cd59-eb34-4443-915d-5e3cc847f887Meredith Woolard (she/her)Testing my replyhttps://communitytest.tessitura.com/local_tessitura_user_groups/new-jersey-tessitura-community/f/discussions/35713/testing-org-displayThu, 30 Apr 2026 18:13:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:17055704-4916-4750-9d1b-1821d3cbb685Todd Lantry (he/him)This is some test to see if my org shows up correctly after posting.https://communitytest.tessitura.com/local_tessitura_user_groups/new-jersey-tessitura-community/f/discussions/35583/i-am-having-issues-registering-for-5-8---anyone-else/92673Thu, 30 Apr 2026 18:13:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:d5aadf3d-c430-4f84-b877-f09b04c7dbdbTodd Lantry (he/him)testhttps://communitytest.tessitura.com/tessitura_software_forums/f/tessitura_technical-9/35665/advice-on-best-operating-system-hardware-software-combo-for-tessitura-dba-upgrade-and-anyone-using-mac-as-sys-admin/92672Thu, 30 Apr 2026 18:11:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:81138eae-0434-4da7-b1be-8e2dddcf9409Todd Lantry (he/him)blah blahhttps://communitytest.tessitura.com/tessitura_software_forums/f/tessitura_technical-9/35683/how-do-you-analytics/92671Thu, 30 Apr 2026 18:10:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:1a3e00cd-27ba-4963-904b-58ea37c9bc10Todd Lantry (he/him)putting some text herehttps://communitytest.tessitura.com/tessitura_software_forums/f/tessitura_technical-9/35683/how-do-you-analytics/92670Wed, 29 Apr 2026 23:54:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:d765c321-df14-4cbb-9dc3-ddeeca7fcdc8Todd Lantry (he/him)testing testhttps://communitytest.tessitura.com/local_tessitura_user_groups/test-regional-group-2024-gt/c/e/1642Thu, 23 Apr 2026 10:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:ec247786-c75c-488a-a565-6668d92ca52cTodd Lantry (he/him)some information goes here.https://communitytest.tessitura.com/local_tessitura_user_groups/test-regional-group-2024-gt/c/e/1641Tue, 31 Mar 2026 06:30:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:c83687ba-5604-4964-b6d5-16d70f93bd21Todd Lantry (he/him)testhttps://communitytest.tessitura.com/local_tessitura_user_groups/test-regional-group-2024-gt/c/e/1640Fri, 27 Mar 2026 06:30:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:2dffc9e1-2da4-4d37-a717-bbee737b343bTodd Lantry (he/him)test2https://communitytest.tessitura.com/local_tessitura_user_groups/test-regional-group-2024-gt/f/forum/35710/test-idp-regional-group-discussion-post/92669Mon, 23 Mar 2026 17:19:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:440e54c2-7120-4c16-a6b4-a3e2d1e16fc9Meredith Woolard (she/her)Replying to this insightful content.