Discussions - Recent Threads

You're invited: Tessitura Community events this week

Gill Tasker (she/her) — Wed, 20 Mar 2024 09:48:32 GMT

Hello everyone - we have a number of great community groups meeting this week. You're welcome to attend any listed below:

Wednesday 20th March – Analytic Coffee Tessitura Community @ 2pm GMT (virtual, open-topic Lean Coffee discussions): More information and RSVP
Wednesday 20th March – Neurodiversity & Mental Wellness Tessitura Community @ 3pm GMT (virtual, burnout in the workplace town hall): More information and RSVP
Thursday 21th March – Database Managers Tessitura Community @ 4pm GMT (virtual, open-topic Lean Coffee discussions): More information and RSVP
Thursday 21th March – Email Strategy Tessitura Community @ 4pm GMT (virtual, automations-focus with presenters): More information and RSVP
Friday 22nd March – Payments & Transactions Tessitura Community @ 4pm GMT (virtual, open-topic Lean Coffee discussions): More information and RSVP

I also wanted to highlight the upcoming EU Ticketing meetup in-person at Southbank Centre on Friday 5th April: More information and RSVP

Any questions? Feel free to email community@tessituranetwork.com. We look forward to seeing you at a community meetup soon!

You're Invited - Tessitura Affinity Groups Open House

Gill Tasker (she/her) — Thu, 15 Feb 2024 09:36:40 GMT

Hello everyone - I'd like to invite you to join us for a Tessitura Affinity Groups virtual open house next week!

Wednesday 21st February at 4:30pm GMT

During this virtual open house, we’ll hear from the Community Chairs of our five Tessitura affinity groups: LGBTQIA+, Neurodiversity & Mental Wellness, People of Colour, People with Disabilities and Women in Tech. They'll share more about their group’s mission, activities and the inclusive space they foster.

Learn how you can connect with other Tessitura members from similar backgrounds, discover shared interests and find your community within our welcoming affinity groups.

Register in advance. We look forward to seeing you online soon!

You're invited - Tessitura community meetups in January and February

Gill Tasker (she/her) — Tue, 09 Jan 2024 09:17:54 GMT

Hello everyone,

We have some great community meetups on the calendar already! You're welcome to attend to get your questions answered, expand your network and resources, and meet others using Tessitura ahead of TLCC Gateshead in March.

All events take-place online:

Tuesday 9th January - Women In Tech. More details and RSVP.
Thursday 11th January - Database Managers. More details and RSVP.
Tuesday 16th January - North of England & Scotland. More details and RSVP.
Wednesday 17th January - Analytic Coffee EU-friendly time. More details and RSVP.
Thursday 25th January - Nordic. More details and RSVP.
Thursday 25th January - Midlands. More details and RSVP.
Thursday 1st February - EU Museums & Attractions. More details and RSVP.

Thursday 8th February - South West England & Wales (was originally in-person; moved to online format). More details and RSVP.

You can view additional community events on the calendar here. We hope to see you at a community event soon!

Remaining Community Group Meetups in 2023

Gill Tasker (she/her) — Wed, 29 Nov 2023 14:44:55 GMT

Hi all,

With it fast-approaching December, I wanted to share some highlights for the remaining community groups meeting in 2023:

- Tomorrow (Thursday) our global group Email Strategy, with 2 London-based co-chairs, will meet for an open discussion of key topics via Teams at 4pm: more details and RSVP

- EU Finance meet next Monday 5th December in-person in Southampton with topics including gift aid, direct debits, and reconciliation with Tessitura Merchant Service: more details and RSVP

In addition:

- The Midlands group has a virtual meetup scheduled for 25th January: more details and RSVP.

- The EU Museums & Attractions group also have a virtual meetup on 1st February: more details and RSVP.

If you have any questions about these events, or any community activity more broadly, feel free to email me via community@tessituranetwork.com.

Many thanks,

Gill

RE: Remaining Community Group Meetups in 2023

Gill Tasker (she/her) — Fri, 08 Dec 2023 14:03:27 GMT

Hi everyone - adding that for those of you working with analytics and data, Analytic Coffee will next gather as a group next Wednesday 13th at the EU-friendly time of 3pm BST: more details and RSVP here

Emerging Leaders & Diversity Scholarships for TLCC Gateshead - Now Open Until 16th November

Gill Tasker (she/her) — Mon, 06 Nov 2023 14:17:53 GMT

Hello all,

I'm pleased to let you know that the scholarship application period for TLCC Gateshead (5-6 March 2024) is now open! Please help us spread word and pass this on to any members of your team who may be interested.

We have five scholarships available for TLCC Gateshead - three Diversity and two Emerging Leader opportunities.

Scholarships will cover the full conference registration fee, but awardees will be responsible for their own travel expenses and lodging.

Applications coupled with letters of recommendation are due by COB next Thursday 16th November - more details regarding eligibility and online application links can be found on our website here.

If you have any questions please email community@tessituranetwork.com or direct them to me personally.

Many thanks - we look forward to receiving your applications!

TLCC Gateshead Call for Presenters: Closing Tomorrow!

Gill Tasker (she/her) — Thu, 02 Nov 2023 15:55:52 GMT

We want to hear from you! Share your expertise, successes and case studies at TLCC Gateshead on 5-6 March 2024 at The Glasshouse (previously named Sage Gateshead).

Whether you’re new to Tessitura or a seasoned expert, a first-time presenter or an experienced speaker, we invite you to submit a proposal for a presentation.

Your voice matters! Share your ideas and experiences, and spark conversations with your peers.

Find out more and submit a proposal here - we look forward to your submissions!

Please note that session submissions are due by COB tomorrow - Friday 3 November 2023.

Applications welcome for Tessitura's Community DEAI Advisory Committee

Gill Tasker (she/her) — Wed, 18 Oct 2023 15:28:24 GMT

Hello, all! I wanted to share that the application period for the Community DEAI (Diversity, Equity, Accessibility and Inclusion) Advisory Committee is now open.

For 2024, Tessitura will seat 4 new members on the committee to join 4 current members (Chloe Burton, Clayton Dickson, Carlos García León, and Shenette Swan). They are seeking a broad range of representation and lived experiences to join in this work.

Commitment

Committee members will serve a two-year term beginning in January 2024. Members are expected to:

Attend and contribute to six meetings held bi-monthly each year (length of meetings ranges from 90 minutes to two hours)
Respond to group emails and collaborate asynchronously in online forms and documents
Participate in DEAI content curation and/or creation meetings
Participate in Tessitura affinity groups as a co-chair of a group or active participant
Monitor the DEAI Forum and respond to forum posts
Agree to and follow our code of conduct for community leaders
Compensation for time and emotional labor will be US$500 per year, paid bi-annually. To learn more about the advisory committee’s aims and structure, please review our charter.

Eligibility

To be eligible for the advisory committee, members must:

Be an employee at a Tessitura member organisation
Have participated in the Tessitura community for at least six months. This could involve contributing to forum discussions, attending community group events, and/or attending a Tessitura Learning & Community Conference (TLCC)
Have at least six months of experience at an organisation live with Tessitura

Applications close on Thursday, November 9. Full details about the application and review process are available here.

TLCC Gateshead Call for Presenters: Open Now

Gill Tasker (she/her) — Tue, 26 Sep 2023 16:26:03 GMT

We want to hear from you! Share your expertise, successes and case studies at TLCC Gateshead on 5-6 March 2024 at The Glasshouse (previously named Sage Gateshead)

Whether you’re new to Tessitura or a seasoned expert, a first-time presenter or an experienced speaker, we invite you to submit a proposal for a presentation.

Your voice matters! Share your ideas and experiences, and spark conversations with your peers.

We’re actively seeking speakers who identify as being from an ethnic minority; gender-nonconforming; having a disability; neurodivergent; LGBTQIA+; and other historically excluded identities.

Find out more and submit a proposal here - we look forward to your submissions!

Session submissions are due by Friday 3 November 2023.

Join Us: Autumn 2023 Tessitura Community Group Events

Gill Tasker (she/her) — Mon, 11 Sep 2023 11:55:04 GMT

Hi everyone! Whether you're new to using Tessitura or an experienced user, you're invited to attend community group meetups in the next few months. You'll get questions answered, expand your network and resources, and meet others in roles and/or regions relevant to you:

EU Development & Fundraising meet in-person on 18th September at London's National Portrait Gallery: Details and RSVP here
Analytic Coffee continue their EU-friendly virtual meetup and gather on 20th September with Tessitura's Product Manager Chris Wallingford: Details and RSVP here
EU Finance have an upcoming 25th September virtual meetup on reconciliation with Tessitura Merchant Services: Details and RSVP here
The South West England & Wales group will gather in-person on 4th October at Cardiff's St. Fagans National Museum of History: Details and RSVP here
EU Data Insights hold an in-person meetup at Birmingham Hippodrome on October 16th: Details and RSVP here
Keep your eyes peeled for the Midlands group, who'll soon be announcing an autumn in-person meetup

Please spread word to colleagues who may be interested in any of the above - we hope to see at one of these gatherings soon!

Also if you're looking for a new volunteering opportunity this autumn and beyond, why not consider becoming a Tessitura Community Chair? Do you:

love bringing people together to build meaningful relationships?
want to discover and share new solutions and ideas?
seek new opportunities to grow personally and professionally?

If so, you're very welcome to join Tessitura's Community team for an informal Info Session this Wednesday 13th (4-4.30pm) to hear more about what the role involves.

You can also check out some information about the role here. We look forward to seeing some of you on Wednesday!

Pictured above: Community Chairs at the TLCC London conference last October.

TLCC Orlando, who from the EU is going?

Hannah Bishop — Mon, 24 Jul 2023 09:54:40 GMT

Hi all,

It’s my first time at the US TLCC and I’ve heard it’s HUGE! Hoping to find some other EU folks to navigate it with [emoticon:c4563cd7d5574777a71c318021cbbcc8]

Hannah

RE: TLCC Orlando, who from the EU is going?

Jenna Whitnall — Mon, 31 Jul 2023 14:00:49 GMT

Me too! I'm also going to look inot setting up a lunchtime networking thing for EU Museums and Attractions so hopefully see you there!

RE: TLCC Orlando, who from the EU is going?

Caryl Jones — Mon, 31 Jul 2023 12:59:11 GMT

I'd be up for this.

RE: TLCC Orlando, who from the EU is going?

Hannah Bishop — Mon, 31 Jul 2023 12:34:43 GMT

Amazing! I'm looking forward to seeing you all very soon! Perhaps we can do an EU dinner/drink during the "build your own networking night" on the Tuesday?

You're Invited: EU Tessitura Community Group Meetups from August Onwards

Gill Tasker (she/her) — Thu, 27 Jul 2023 11:18:33 GMT

Hi everyone! As August is fast-approaching, I wanted to share the community group meetups happening over the next few months. Whether you're new to using Tessitura or an experienced user, you're very welcome to join to learn, connect, and share insights:

EU Museums & Attractions will meet next Tuesday 1st August for London drinks: Details and RSVP here
Analytic Coffee are trialing an EU-friendly time monthly and next meet virtually on 23rd August: Details and RSVP here
EU Finance have announced a 25th September virtual meetup: Details and RSVP here
EU Data Insights have announced an in-person meetup at Birmingham Hippodrome on October 16th: Details and RSVP here

Please spread word to colleagues who may be interested, and keep your eyes peeled for more to be announced. We hope to see at one of these gatherings soon!

RE: TLCC Orlando, who from the EU is going?

Jenna Whitnall — Wed, 26 Jul 2023 13:23:39 GMT

Hello Hannah Bishop I'll be there too! Glad to here there are some other people I know going :)

RE: TLCC Orlando, who from the EU is going?

Caryl Jones — Tue, 25 Jul 2023 09:01:49 GMT

I'll be there too, it will be lovely to meet you in person, instead of over Zoom!

RE: TLCC Orlando, who from the EU is going?

Chris Campbell — Mon, 24 Jul 2023 12:45:24 GMT

'allo, Hannah! I'll be there and it'll be lovely to see you again!

C.//
X.

Next Week - EU-Friendly Analytic Coffee at 3pm BST

Gill Tasker (she/her) — Wed, 12 Jul 2023 13:41:10 GMT

Hi everyone - if you're interested in all things data and analytics, you're invited to analytic Coffee! The next gathering at an EU-friendly time will be next Wednesday 19th July at 3pm BST.

Please RSVP in advance here. We look forward to seeing you there!

If you're new to analytic Coffee, it's a virtual community centered around data analysis, storytelling, and governance within the Tessitura Community. The group meet regularly for virtual discussions using Lean Coffee rules at a time designed to work in your part of the world. Whether you're just starting to ask questions related to data or you've been managing a database for years, your questions, solutions, and musings are always welcome here.

Artifax Users

Lianna Macari — Tue, 20 Jun 2023 09:20:08 GMT

Hi All. We are considering changing our calendar system to Artifax.

Is there anyone on here already using Artifax? I wanted to know a bit more about the integration it has with Tess and find out any other tips with regards to implementation and the practicalities of having the two systems working alongside each other.

Thanks

Lianna

RE: Artifax Users

Jonathan Ferguson — Wed, 21 Jun 2023 10:54:28 GMT

Hi Lianna,

We at the Southbank Centre have been using Artifax many years.
It is a nice software with good technical support!

However, we have not been using the integration between the two systems up until now - but we are looking to change this in the future.

Seems like the integration is an overnight synchronisation process that is handled with a third piece of software.

This is a useful link to read about the Artifax Tessitura link, if you've not already seen it:

https://support.artifax.net/hc/en-gb/articles/6345865546653-What-is-the-ArtifaxEvent-Tessitura-Link-

(from the link)
"

The Artifax Tessitura Link (also known as the ATL) is an application that creates and maintains links between data in an ArtifaxEvent installation and a Tessitura installation.

The link enables users to:

create linked Tessitura performances from Artifax events
view Tessitura sales data in Artifax
create linked Artifax entity records from Tessitura constituents
create linked Tessitura constituents from Artifax entities
create new linked constituents and entities from within the link

There is a nightly synchronisation that updates

sales figures in ArtifaxEvent for linked performances in Tessitura
contact details when a linked Entity/Constituent is updated in either application

When linked events are updated in Artifax, the ArtifaxEvent Tessitura Link can be configured to only create a CSI record in Tessitura with the nightly synchronization, or to also update the linked performance in Tessitura directly.

RE: Artifax Users

Kirsty Alexander — Tue, 20 Jun 2023 10:19:10 GMT

Haia Lianna, we're also looking at something similar, so keen to follow the thread for any updates/advice from current users!

WordFly (default) email recipients from Tessitura

Martin Perks — Fri, 16 Jun 2023 11:53:42 GMT

Hi everyone,

Hope you're all well [emoticon:c4563cd7d5574777a71c318021cbbcc8]

Reaching out with a dual Tessitura/WordFly query that I hope someone can help us with!

Nowadays we regularly make use of the Initiator and Alternative Email functions in Tessitura ticket orders, so that we have more fine control over the recipients of order confirmations and e-tickets (especially for Partner and Festival guest/Press tickets). For cancelled events, we've noticed that the Event Cancellation Utility appears to respect alternative email addresses used against orders. However, as we send the cancellation notice itself through WordFly, we're a bit unclear as to whether WordFly respects any alternatives set in Tessitura, or if it always defaults to the primary email address assigned to a constituent record used for a ticket order, regardless of Initiator etc.

Any clarification on this would be gratefully received, and thanks ever so much in advance,

Martin

You're Invited: June & July Tessitura Community Group Activity

Gill Tasker (she/her) — Mon, 05 Jun 2023 10:00:24 GMT

Hi everyone - we have some great meetups planned over the next couple of months, and you're invited!

Topical Groups

EU Ticketing will meet at Sage Gateshead on 22nd June: More details and RSVP.
EU Finance will meet at Southbank Centre on 13th June: More details and RSVP.
Analytic Coffee will meet virtually at an UK/EU-friendly time on 21st June: More details and RSVP.
EU Museums & Attractions will meet virtually on 29th June: More details and RSVP.
EU Data Insights will meet virtually on 27th July: More details and RSVP.

Regional Groups

The Midlands group will meet virtually on 26th July: More details and RSVP.

The South West England & Wales have a short survey open to gauge preferences for future planning including gatherings: Please respond here.

Other

Highlights this week include Onboarding & Upskilling Your Team and Women In Tech global group meetups. For more details, check out the events calendar here.

We look forward to seeing you at a meetup soon!

Key Tessitura Community Highlights for UK/EU Members

Gill Tasker (she/her) — Wed, 17 May 2023 16:01:32 GMT

Hi everyone! I wanted to take a moment to highlight some current EU-specific community group activity:

Topical Groups

EU Ticketing will meet at Sage Gateshead on 22nd June: More details and RSVP.
EU Finance will have the first meetup with their new co-chair team in-place at Southbank Centre on 13th June: More details and RSVP.
Global group Analytic Coffee have a poll open to gauge interest in potentially meeting at a UK/EU-friendly time monthly. Respond here with your interest.
EU Museums & Attractions have just announced their June virtual meetup: More details and RSVP.

Regional Groups

South West England & Wales have a short survey open to gauge preferences for future planning including gatherings. Please respond here.

Please spread word to relevant colleagues of the above opportunities, and check out the Community Hub to see all the different ways you can be involved – from community meetups, to forums, the Ideas board and more... Thanks!