Discussions - Recent Threads

Do you use Power BI?

Kate Gordon — Thu, 29 Feb 2024 23:08:24 GMT

Hi all! I wanted to ask if any of your orgs have used Power BI for visualizing data, either from Tessitura or other types of information? And if so, did you work with a partner, and which one? Thanks in advance!

RE: Do you use Power BI?

Chelsea Parker — Fri, 01 Mar 2024 16:04:55 GMT

I've started using it! Still need to figure out licensing and sharing dashboards, but I've built a few there so far.

RE: Do you use Power BI?

Chris Jensen — Fri, 01 Mar 2024 15:21:28 GMT

We don't use it, yet. but are very interested and will begin use in depth this year.

RE: TCTU Happy Hour - vote for the date!

Cassandra Swan — Fri, 12 Jan 2024 20:35:00 GMT

OK. The masses have spoken! It looks like everyone can make January 29. I will add an event to the calendar. Thank you for voting!

TCTU Happy Hour - vote for the date!

Cassandra Swan — Fri, 05 Jan 2024 15:13:31 GMT

Hello and Happy New Year! We thought January was the perfect time to warm up with a happy hour gathering. Join us at The Market at Malcolm Yards to catch up with your colleagues. We're choosing between two dates, vote in the doodle poll for when you are available to attend. Voting closes at noon on Friday Jan 12. We hope you'll join us. Cassandra and Jenny

doodle.com/.../avmg1BVe

TNEW gift certificate email issue

Jennifer O'Neill-Englund — Tue, 21 Nov 2023 17:33:05 GMT

Hey All,

I posted this in the IT/Admin forum yesterday but I thought I should post it here too just in case you guys have encountered this before.

_____

I'm hoping someone here can help me figure out why a Gift Certificate email I have keeps sending, every minute, until midnight. Thankfully this is in our Test environment.

Here's the full story:
We have a special Black Friday offer coming up when people buy a Gift Certificate online. As such I updated some of the text in our General Order Confirmation template in the section for Gift Certificate confirmations, and I updated the text in LTR_TNEW_EMAIL_SETTINGS. We also have a template for the Gift Certificate that gets sent to the recipient. The Gift Certificate email is the one that won't stop sending even though I haven't touched anything in that template. Again, this Gift Certificate email sends every minute after I make the purchase online, and they don't stop until midnight.

ES suggested I check my Email Queue, the Email Trigger, making another template, or check the existing template. I don't know where to start with the first three of those suggestions and I've come up a little short in my search of documentation and forums. The best I could do for "check the existing template" was to just take out what I added but it made no difference.

We haven't heard of any issues with this function in Live so it could just be something funky in our Test environment, but I don't want to leave it to chance.

The offer is supposed to go Live Friday, and with it being a holiday week (i.e. lots of people out of office) so I thought I should try posting here in case someone out there knows what's going on, or where documentation for this stuff is, or how to walk me through in layperson terms.

Jenny O'Neill-Englund

November Meeting for bite-sized topics

Jennifer O'Neill-Englund — Thu, 26 Oct 2023 14:30:15 GMT

Hello All!

Just dropping in here to remind people about our meeting coming up on November 7th. The theme was "bite-sized Tessitura wins" where each organization would take 5 minutes to showcase something they have created or implemented or wrangled in Tessitura of which they are very proud. So far we have no one who has accepted this challenge and spoken up. We are about a week an a half away from the meeting so I thought I should probably see if there is still interest in holding this meeting. I feel safe in assuming that this is a fairly busy time of year for most of us, so maybe it's been hard to find some time to pull something together.

Cassandra just posted RSVP for the meeting yesterday but we need some folks to volunteer to tell us about their handiest, most flashy, best timesaving, (you get the picture) Tessitura success. We're looking for at least 5 people to represent their organization for this meeting, just reach out to Cassandra or myself. If we don't reach that number by October 31st we may put this meeting on hold until the new year. We have had 4 get togethers of one kind or another this year already and maybe that'll hold us over until the new year.

Reach out and let us know, yea or nay?

Also we're always open to new topics and ideas and we always welcome help if you 'd like to dip your toe into meeting planning!

Take care All!

Jenny

November meeting of info "bites"

Jennifer O'Neill-Englund — Mon, 09 Oct 2023 21:27:16 GMT

Greetings, All,

As Cassandra and I mentioned last meeting, we would love to have our next meeting be all about YOU! This is an opportunity for you to showcase something your organization has accomplished or streamlined or discovered or fill in the blank with Tessitura. We're looking for 5-7 minutes from each organization to share their successes. Once you've decided what that will be drop Cassandra or myself an email letting us know. That will help us figure out the timing during the meeting.

You might be asking, "when will the next meeting be, anyway?". I'm glad you asked! This will be virtual gathering on Tuesday, November 7th from 11:30-1:00pm

So get together with your coworkers, put on your thinking caps, and let us know what you're most proud of!

Jenny

Reminder: September Meetup is tomorrow

Jennifer O'Neill-Englund — Mon, 11 Sep 2023 14:48:49 GMT

Good morning,

This is a quick reminder that our September meetup is happening tomorrow from noon to 1 o'clock. This meetup is going to focus on what folks came away from the TLCC meeting with. Did you learn something new? Did you find that next big project? Do you have a new "wish list" item? To help us make this a fun and interesting meetup we'd love to hear about your favorite things from the meeting. Also, time permitting, we'll talk about the possibility of pulling together for a watch party sometime in the future for sessions people weren't able to see.

We're looking forward to seeing you tomorrow!

Have a great Monday!

Jenny

P.S. Not registered? No problem! Here's the link. See you there!

RE: Reminder: September Meetup is tomorrow

Sara Wabrowetz — Tue, 12 Sep 2023 16:51:38 GMT

Hello all! I'm so sorry to say I've been pulled away from this meeting with a time sensitive project that I have to work on. Sending my regrets that I cannot attend. I did go to TLCC in Orlando and had a great time! One of my biggest take aways was that many Development teams are struggling to consistently use Plans for relationship management, and I was really proud to report that the team I work on at the Guthrie does in fact regularly use Plans - though there's still plenty of room for improvement. I tried to learn as much as I could about Analytics, as that's a tool we've never used and are trying to get it into our workflow. I'm trying to overall improve my skills in reporting and data management, so I went to as many of those sessions as I could. I had a great time connecting with Development staff from other orgs, and all of our conversations came back to the same thing - we're all struggling with the same things right now, so at least we're in good company.

September Meetup: Doodle Poll

Cassandra Swan — Thu, 10 Aug 2023 21:41:02 GMT

Hi Everyone! It was great to run into some of you in person at TLCC in Orlando. I hope we all got some great ideas and some inspiration. We'd like to do a TLCC debrief meeting so those of us who went can share our learnings, tips and tricks with the rest of the group. Any time we have left can be used for Ask Anything. We'd like to have an informal zoom chat over the breakfast or lunch time the week of September 11. Please vote on what times you'd be available to attend using this Doodle Poll link: https://doodle.com/meeting/participate/id/eVQjwk9d Deadline for voting is Monday August 21. Please encourage others in your organization to vote and attend as well. Thanks!

DON'T FORGET: Register for the upcoming in-person meetup

Jennifer O'Neill-Englund — Fri, 14 Jul 2023 20:29:56 GMT

Hello All,

Summer is a busy time, but I wanted to remind folks to register for our up coming in-person meeting on the 25th. It'll be a great opportunity to slow down, see friends, meet new people, have some snacks n' drinks, and take in a concert. We'd love to see you, and first drink is on us! Let us know you're coming so we can have enough goodies and tickets.

Did I mention there'd be swag? There'll be a swag drawing! Tessitura Network is pitching in, as are the Minnesota Orchestra and the Science Museum of Minnesota. Do you want to get your organization's name out there? Do you want to sweeten the swag drawing pot? Bring your own merch or offering to share.

Register today and we'll see you soon!

Jenny and Cassandra

Invoicing and Payment Tracking through Tessitura

Marty Wessels — Fri, 30 Jun 2023 19:31:49 GMT

Hello everyone,

My name is Marty Wessels, and I am the Director of Audience Services at Stages Theatre Company in Hopkins. A very large portion of our business is school groups for weekday matinees, and with that we process a lot of group orders and send out a lot of ticketing invoices. Currently our invoicing process is almost completely manual, and I would love to hear how some other organizations utilize Tessitura to more effectively streamline this process. I have been in this potion just over a year now, and revamping this process has been on my wishlist for a while now!

If anyone has any big tips or ticks, I would love to hear them! I would be happy to take a work field trip to your organization, and meet in person if that worked for you. Otherwise I would be more than happy to connect over the phone.

Thank you all! I am looking forward to hearing from you.

Best,

Marty Wessels

RE: Invoicing and Payment Tracking through Tessitura

Cassandra Swan — Fri, 07 Jul 2023 14:15:25 GMT

Hi Marty! This is a great question. We have been wrestling with this also. We use prospect2 as our email platform and are building some automations right now to trigger some group sales communications like bus parking info and payment reminders. We're just getting it off the ground this summer. I don't know if you have an email tool that allows for automations, but I'd be happy to connect you with our Group Sales Manager and the Asst. Director of Ticketing for more info if you'd like. Cassandra

Save the Date: TCTU Summer Get Together July 25

Cassandra Swan — Sun, 04 Jun 2023 16:08:29 GMT

Hello everyone,

We are planning an in person get together on Tuesday, July 25 in the evening at Orchestra Hall. We'll have a chance to talk shop, socialize, eat and make merry. You may also choose to attend the concert if you like. https://www.minnesotaorchestra.org/tickets/calendar/summer-at-orchestra-hall/music-and-healing/

Watch for an event RSVP and more details later this month. Please SAVE THE DATE. We hope to see you there!

Cassandra and Jenny

Upcoming Live Event for Mental Health Awareness Month

Jennifer O'Neill-Englund — Mon, 08 May 2023 15:05:33 GMT

Hi All,

I just wanted to let everyone know about an upcoming offering from Tessitura's DEAI Committee, "The show must go on, but at what cost to mental health?". This will be on May 17th at 4:00. Hear about the approaches other organizations are taking to prioritize well-being.

You can see a description of the event, and register Here.

Have a great week!

Jenny

Reminder: Lunch-time Lean Coffee Discussion on Tuesday!

Cassandra Swan — Thu, 20 Apr 2023 22:31:37 GMT

Hi everyone,

We have a second gathering opportunity on Tuesday over the lunch hour. Feel free to bring your lunch and eat during our informal discussion. We've created the Lean Coffee topic board in advance. You can access the board now and add your discussion topics in advance if you like, and just check out what other people want to talk about. This isn't homework! Just a chance to get your thoughts out there early if you wish. There will be time to add topics on Tuesday as well. Here is a link to the registration page: Lunchtime Lean Coffee I've added the Zoom link and the Lean Coffee board link to the registration page.

Please RSVP. We hope you can make it to one or both of our gatherings!

Cassandra and Jenny

v16 Upgrade Overview with Tessitura

Jennifer O'Neill-Englund — Thu, 20 Apr 2023 15:42:45 GMT

Hey Twin Cities,

I was just made aware if an upcoming webinar from Tessitura about the v16 Upgrade. It sounds like Tessitura users everywhere still have questions a plenty about this big change, so Tessitura will be presenting more information and giving people an opportunity to ask the experts some questions. You can register here. If you're interested but can't make it, register anyway. They'll be recording the sessions, and people who have registered will receive a link to that recording in their email after the session.

Jenny

Happy Hour on Monday!

Jennifer O'Neill-Englund — Thu, 20 Apr 2023 15:33:03 GMT

Hi All,

Just a reminder that we'll be gathering for a Happy Hour on Monday the 24th from 5 to 6, at Malcolm Yards. If you haven't registered or want more info, here's the link. Say "Hi!" to old friends, make some new friends, talk shop or not!

Come let your hair down, hope to see you there!

Jenny and Cassandra

Happy Hour in person? Lean Coffee session virtually? How about both??

Jennifer O'Neill-Englund — Thu, 09 Mar 2023 03:52:56 GMT

Hi Everyone,

Cassandra and I were talking just the other day about what a great meeting we had in January (has it really been that long?!), and about what our next gathering could look like. We thought why not a little bit of socializing and a little bit of learning and collaboration?

Here's what we had in mind:

Happy Hour on April 24th, possibly at Malcolm Yards? AND (but wait, there's more) a brief 45 minute Lean Coffee on April 25th at noon. A Lean Lunch if you will.

How do folks feel about these dates? Let us know if you have any suggestions aside from Malcolm Yards, we're interested! We picked it because it looked central-ish to our locations and had convenient looking parking, but we're not locked in or anything.

We'll look for responses here, but likely send out a quick poll in the near future as that might be more convenient.

~ Jenny

RE: Happy Hour in person? Lean Coffee session virtually? How about both??

Jennifer O'Neill-Englund — Tue, 18 Apr 2023 16:20:58 GMT

Yes, Bill! Thanks for the nudge on that. We are still on for Malcom Yards on the 24th. I can't wait to see people in person too!

RE: Happy Hour in person? Lean Coffee session virtually? How about both??

Bill Schneider — Tue, 18 Apr 2023 14:55:26 GMT

Are we still thinking 24th Malcolm Yards happy hour? It would be great to meet people in person.

RE: Tessitura Merchant Services

Jennifer O'Neill-Englund — Mon, 10 Apr 2023 15:02:43 GMT

Ooo, Lou, thanks for the heads up on that! Wow, that's kind of a big deal!

Tessitura Merchant Services

Lou Ambrose — Thu, 03 Nov 2022 16:47:00 GMT

Just wondering if anyone in this group has implemented Tessitura Merchant Services yet? If so, do you have and words of wisdom to share?

RE: Tessitura Merchant Services

Lou Ambrose — Fri, 07 Apr 2023 16:54:24 GMT

We had implemented it in our Test environment when we discovered that all transactions processed via TMS require a CVV code. Since we do a significant portion of our business via mail (especially season ticket renewal) we have put this project on hold. We can't ask for the CVV to be written on returned renewal invoices and we don't want to call each one to request it. Tess needs an alternate method to enaable payment for patrons who do not want to set up an account an renew online. A simple payment link fo enter credit card information is needed. TMS is on hold indefintely at the Guthrie until this is resolved.