Discussions - Recent Threads

Gulf Coast Community Co-Chair Role

Amy Wensley — Mon, 13 Nov 2023 16:04:10 GMT

Hello, wonderful members of the Tessitura Gulf Coast Community,

After an incredible almost 2 years as the Tessitura Gulf Coast Community Co-Chair, the time has come for me to roll off! Serving as your Community Chair has been an absolute honor and privilege, and I'm so proud of the vibrant community we have created together. I want to invite others to apply for this role, as my last official day as Chair is December 15th. If anyone has any questions, please feel free to email me at awensley@sarasotaballet.org. Thank you again — your enthusiasm, support, and commitment have made my tenure as Community Chair incredibly rewarding!

With gratitude,

Amy

RE: Gulf Coast Community Co-Chair Role

Meredith Woolard (she/her) — Mon, 13 Nov 2023 16:30:36 GMT

Thank you for your stewardship of this group, Amy Wensley! 💚

Happy Hour Social Reminder

Amy Wensley — Tue, 31 Oct 2023 14:48:03 GMT

Hello friends!

This Friday, November 3rd, is our Happy Hour Social at 99 Bottles in Sarasota from 4:15pm-5:45pm! If you are able to join us, you can register here. Please feel free to invite others from your organization as well that might not be members of our Tessitura community group! We are so excited to see you all -- and of course, there will be prizes! :D

Friday is also Sarasota Orchestra's first Masterworks concert of the season, and Greg Stead kindly invites anyone attending the Happy Hour to the concert afterwards at 7:30pm at the Van Wezel. Just let Greg know if you'd like tickets by Thursday, November 2 at noon!

Cheers,

Amy and Frank

Job Opening - Tessitura Database Specialist - The John and Mable Ringling Museum of Art

Ross Corona — Tue, 31 Oct 2023 14:36:47 GMT

Hello all. The John and Mable Ringling Museum of Art is hiring a Tessitura Database Specialist. Please use the following link to apply. https://bit.ly/RingDataSpec2023

Department
The John & Mable Ringling Museum of Art is located in Sarasota, Florida, and is a department of Florida State University. Learn more about The Ringling at https://www.ringling.org/about-ringling/careers/.

Responsibilities
The Database Specialist is primarily responsible for administering the museum’s Ticketing System/CRM.

Daily tasks would include:

Manages, configures, and supports Ringling Museum Enterprise Ticketing System/CRM.
Supports the Museum Information Technology department by providing technical user support to staff and installs and configures computer, telephone, and network hardware.
Oversees use of system by other departments, to ensure rules and standards are being adhered to for accurate system reports and database integrity while managing its use amongst multiple areas/departments within the organization.
Aligns Ringling Museum Enterprise Ticketing System/CRM priorities with those of the institution and Museum Stakeholders.
Researches solutions to complex problems and collaborates with other members of IT staff.

Less frequent tasks include:

Creates/Assists staff with creation of user generated content within the system to include entry and configuration of ticketed events, discounts/packages, membership related donation requests, and other similar day to day content.
Does backend administrative tasks within the Ticketing System/CRM.
Works with stakeholders to integrate the Ticketing System/CRM, with other enterprise systems, to provide better access to data.
Assists information Security Manager with ensuring credit card sales within the Ticketing System/CRM (ticketing and membership driven) are secure and maintain PCI-DSS (Payment Card Industry Data Security Standard) compliance.
Provides audio visual support.
Assists in implementation of new enterprise systems and provides staff training.
Uses golf cart to transport computer equipment.

Qualifications
Bachelor's degree in Computer Science, MIS, or other appropriate degree and four years' experience or a combination of appropriate post high school education and experience equal to eight years.
Please note that higher education can substitute for experience at the equivalent rate.

As this role works with vendors and stakeholders within the organization, important qualifications include:

The ability to effectively communicate (phone/email/in-person) information of a technical and non-technical nature.
Provide service with a people-first attitude.
Prioritize, organize and perform multiple work assignments simultaneously.
Utilize problem solving skills.
A valid driver's license or the ability to obtain prior to hire is required due to the need to drive state owned golf carts.

While helpful, these skills are not required to be considered:

Previous database experience.
Basic technical support experience
Previous experience with Tessitura (or another ticketing system/CRM)

Tessitura is an enterprise application used by performing arts and cultural organizations to manage their activities in ticketing, fundraising, customer relationship management, and marketing.

FSU Total Rewards
FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Considerations
Rate of Pay: The anticipated rate of pay will likely fall in the lower to upper $60,000 range, but will ultimately be based on the education, skills, and experience of the selected candidate. Find out more about our comprehensive benefits package under the "FSU Total Rewards" section.

Working Hours: 8:00 AM to 5:00 PM Monday - Friday with a one-hour meal period, with some flexibility with regards to working hours.

This position is based in Sarasota, FL.
This is an A&P position.
This position requires successful completion of a criminal history background check to include fingerprinting.
For more information, technical assistance, or should you require accommodations for the application or interview processes, please contact Ringling Human Resources at 941-358-2773 or employment@ringling.org.

Equal Employment Opportunity
An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at: https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf.

Post-Happy Hour Concert

Greg Stead — Wed, 11 Oct 2023 20:39:13 GMT

Hey everyone,

Looking forward to meeting some of the group on November 3, and thanks to Francis and Amy for coordinating this opportunity to meet up. November 3 is also Sarasota Orchestra's first Masterworks concert of the season, and I'd like to invite anyone attending the happy hour to the concert afterwards at 7:30 pm at the Van Wezel Performing Arts Hall (just a few blocks from Downtown Sarasota.)

This is a fresh, exciting program for us featuring the festive Overture to Die Fledermaus by Johann Strauss II, Beethoven's era-defining Third Symphony Eroica, and Michael Torke's Sky concerto for violin and orchestra, written expressly for the featured soloist Tessa Lark to showcase her elegant tone and virtuosic bluegrass fiddling. You can learn a bit more about the concert here.

Feel free to respond to this post or send me a private message to let me know if you would like to come, and let me know how many will be in your party by Thursday, November 2 at noon.

RE: Post-Happy Hour Concert

Clarke Weigle — Wed, 11 Oct 2023 21:11:05 GMT

Greg Stead I would love to get tickets to that concert! Four would be especially sweet, unless that identifies me as a freeloading rapscallion, in which case a lower number is fine, too. Clarke Weigle, 404-313-5187, cweigle@floridastudiotheatre.org

RE: Happy Hour Social Survey

Amy Wensley — Wed, 11 Oct 2023 18:50:17 GMT

Hi all, thank you again for filling out the Survey! Based on the results, we are going to have our Fall Happy Hour Social in downtown Sarasota on Friday, November 3rd, 2023. Look out for more details soon!

Happy Hour Social Survey

Amy Wensley — Wed, 20 Sep 2023 20:39:48 GMT

Hi Gulf Coast Friends!!

I'm excited to share our Survey Link for our Fall Happy Hour Social!

Thank you in advance for completing this brief survey -- my co-chair Frank and I are looking forward to this community meetup with you all! We encourage you to share this with your coworkers that may be interested and let them know about our User Group!

Details coming soon :)

Cheers,

Amy

RE: Happy Hour Social Survey

Francis M. Kelly — Fri, 29 Sep 2023 16:21:29 GMT

Thank you all for your responses! Amy and I are hoping to have all responses in by Friday, October 6.

RE: Abandoned Cart Email

Kelsey Mulholland — Tue, 29 Aug 2023 14:53:05 GMT

Hello Donna! This is Kelsey with Tessitura Network Support. I can see from our records that you also created a Support ticket for this matter. It looks like in this case in order to pull the specific performance(s) in a customer's cart, the Abandoned Cart procedure would need to be customized, which our Consulting team could assist with if needed. If you have any additional follow-up, questions, or concerns though, please let us know any time!

Abandoned Cart Email

Donna Wiser — Wed, 26 Jul 2023 19:15:00 GMT

Hello local Gulf Coast peeps!

Does anyone utilize Abandoned Cart? We are going to be using it for the first time at the Florida Orchestra. I've set everything up as per the Wordfly document.

I've been testing it the last couple of days. In List Manager I added elements Ticketing - Ticket History / Tickets Performance date and Ticketing - Ticket History /Tickets Performance Name to the Output. When I Export to CSV the list generates every performance the constituent got. The one today, there were 3 Abandoned Carts. The list generated 271 lines of data.

Why is it pulling all the extra data? What am I missing?

Thank you,

Donna

Summer Greetings from the Co-Chairs

Francis M. Kelly — Fri, 14 Jul 2023 21:05:36 GMT

My name is Francis (Frank) Kelly and I am thrilled to join Amy Wensley as Co-chair of this inspiring community! Thank you all for your participation in the Gulf Coast Tessitura Community Group.

Many of you may already know me through my work at Asolo Repertory Theatre; however, I am excited to continue participating in the Tessitura Network and our Community Group through Sarasota Performing Arts Foundation (formerly known as the Van Wezel Foundation). Sarasota Performing Arts Foundation joined the Tessitura Network and launched with v16 on May 1 of this year. I am grateful to continue working alongside you and your incredible organizations.

Amy and I can not wait to connect with you through our Community Page, TLCC - Orlando (let’s meet up!), and especially at our Community Group event(s) that we are planning for the coming season. Please do not hesitate to reach out if you have questions, or have ideas for our Community events! [emoticon:fbd079a1c4f748c5a234faee215de9cc]

We will distribute a survey to determine our 2023 in-person meeting date and location soon. We look forward to your responses!

Additionally, we want to extend a warm welcome to all the new Members to our Community and Organizations and thank the veteran members. We encourage you to post on our Discussion Board to ask questions, guide and help one another, and share ideas. Please invite your colleagues to join us here, as well.

Wishing you all a safe and wonderful summer!

Francis M. Kelly

Co-Chair

Gulf Coast Community User Group

Development Operations Manager

Sarasota Performing Arts Foundation

Could you co-lead the Gulf Coast Tessitura Community?

Meredith Woolard (she/her) — Mon, 20 Mar 2023 17:41:12 GMT

Hello, friends! We are looking for our next Community Chair to help co-lead the Gulf Coast Tessitura Community with [mention:cc7985b322ae4d7d9437a4afc383510d:e9ed411860ed4f2ba0265705b8793d05].

If you are interested in professional growth opportunities and enjoy sharing new solutions and ideas with others, please consider joining us as a Tessitura Community Chair to lead this group! You’ll be surprised by the impact you can have on people’s lives, careers, and institutions.

The Role

Tessitura members come to community groups to expand their networks, share their expertise, and connect with peers around common interests. Community Chairs volunteer their time to build and lead these groups, and host meetups that bring members together to share best practices and build relationships. You'll:

- develop your leadership skills
- build valuable new networks
- take back tangible ideas and learnings to your work
- be recognized for your contribution internally at Tessitura and in the wider community
- and more...

Each community group is led by two to three co-chairs and may also have an extended planning team. Community groups are expected to meet virtually or in-person at least once per year.

Previous experience in group management or facilitation is not required. Tessitura provides initial onboarding, followed by on-going support and various resources. These include a dedicated Community Manager and invitations to events led by Tessitura, enabling you to connect with other Community Chairs globally.

Learn More

Have questions or want to learn more? Check out our Get Involved page or drop us an email at community@tessituranetwork.com.

Apply Here

Are you ready to volunteer as a Tessitura Community Chair? Then please submit your interest. We review each interest form as they are received, and a Community Manager be in touch with you via email to set up the next steps.

Report for results of season package push? Revenue by Source and Appeal or?

Donna Wiser — Tue, 21 Feb 2023 18:47:34 GMT

Hi there,

I am in need of a little assistance pulling a report to get results of how 2 outside source codes did online for a specific season package push we did last month. I need the number of tickets and sales amount for both codes.

I've tried the below before reaching out to Tessitura. They suggested the Revenue by Source and Appeal. But that didn't really give my any results.

Revenue by Source and Appeal - which didn't yield any sales. I entered the Campaign, Appeals, Source Detail, Appeal Detail, with & without a List, Mode By Order/Contribution Appeal as well as By Transaction Appeal, Start and End Date.

Appeal Response - with the Appeal, As of Order Date & Mode of Sale which generated a report with less than 30 tickets for each of the codes. This is hard to believe with the high volume of email and mailers.

I'm trying to figure out if Extractions would work. I've read the guides but can't seem to figure it out. I've not used Extraction Manager.

Does anyone have any insight you can share?

Thank you!

Donna

Thank you all

Tim Zagorc (he/him) (Retired Staff Member) — Mon, 23 Jan 2023 20:23:57 GMT

Hello Gulf Coast community,

Hope everyone is doing well. I have a short, personal message I will be posting here and with the Florida community.

I will be retiring on January 31st after 13 fantastic years with Tessitura. I thoroughly enjoyed working with many of you and meeting up over the past decade at community events, TLCC and tradeshows. Know that you are a very special group and I will greatly miss you all.

Thanks for the memories and I look forward to seeing you at your venues!

Best,

Tim

RE: Thank you all

Meredith Woolard (she/her) — Mon, 23 Jan 2023 22:05:25 GMT

Thank you, Tim Zagorc (he/him) (Retired Staff Member), for your support of this group - and all our community groups - over the years! Happy Retirement!

RE: Ticket printing - no info printed on ticket

Gill Tasker (she/her) — Fri, 20 Jan 2023 10:15:13 GMT

Hi Donna thanks for posting. Wondering if you might want to also cross-post to the new Ticketing & Admissions Tessitura Community Group - you'll hopefully get some responses over there.

- Gill, Community Manager

Ticket printing - no info printed on ticket

Donna Wiser — Fri, 13 Jan 2023 18:48:03 GMT

Hi,

Our box office manager set up a new GA facility. Everything appears to be set up correctly. Tickets have been sold. When she went to print the batch, the tickets printed with no info except on one set, the very first ticket print presented by The Florida Orchestra and a couple of then printed the word COMP only.

Tessitura has looked at the set up and suggested validating the map but no other ideas.

Does anyone have any insight?

Thanks you!

Donna

Announcing the New Ticketing & Admissions Community Group!

Shannon Hurst — Mon, 31 Oct 2022 15:52:47 GMT

Gulf Coast Friends,

I am excited to share that Tessitura has created a brand new group for Ticketing & Admissions professionals: The Ticketing & Admissions Topical Community Group! While the Ticketing & Customer Service discussion forum is a vital resource for many of our ad hoc questions, the goal of this new group is to create a welcome and open space for community-building amongst our colleagues who share similar positions. We hope to provide various community events throughout the year—social gatherings, educational sessions, and everything in between.

Please join us and let us know your thoughts on the direction of your new community! We’ll look forward to seeing you there.

Shannon

(Cross-posted)

Hurricane Ian Check-In

Katie Springer — Mon, 03 Oct 2022 17:11:26 GMT

Hello. I know the hurricane has left people without a lot of things and I just wanted to check in with this group to see how you and your organizations fared. If I can be of any assistance to anyone, I'm happy to help. Hope you and your families are safe.

RE: Hurricane Ian Check-In

Clarke Weigle — Mon, 03 Oct 2022 18:05:29 GMT

That is a huge relief, Candace!

Florida Studio Theatre came through with only a handful of cancelled performances & classes Tuesday-Thursday. We had no phones or internet Wednesday through Friday night. Our Tessitura servers are self-hosted, so when the internet is down our Tessitura still works internally, but we can’t process credit cards, and we can’t sell tickets via the web. Everything is fine now.

There was little damage and no injury, just a lot of branches on the ground and some leaky skylights. We were very lucky.

Clarke

Clarke Weigle | Director of IT

Florida Studio Theatre

1241 North Palm Ave., Sarasota, FL 34236

941.366.9017 x365 | 404.313.5187 (mobile) | cweigle@floridastudiotheatre.org

RE: Hurricane Ian Check-In

Shannon Hurst — Mon, 03 Oct 2022 17:47:56 GMT

OK in Clearwater, too! Our building was without power until last Friday, but seems like our staff fared well. We're all just playing catch-up now! Sending the best of thoughts to our friends further south. ♥

RE: Hurricane Ian Check-In

Candace Johnson — Mon, 03 Oct 2022 17:34:37 GMT

Hi from Naples. The Naples Players made it through! We are located downtown, where there was significant flooding. Thankfully, our theatre is elevated, so floodwaters did not damage anything. We are reopening today to provide assistance to the community and childcare for families who are recovering. We plan to open our fall show (scheduled to open last Wednesday) this Wednesday. Wishing everyone strength and peace.

Candace Johnson

Director of Institutional Giving & Events

Office

(239) 434-7340, Ext. 126

Tickets

(239) 263-7990

Web	www.naplesplayers.org

701 5th Avenue South | Naples, FL 34102

RE: Hurricane Ian Check-In

Mari Reive — Mon, 03 Oct 2022 17:28:19 GMT

We were very fortunate here in the Tampa Bay area. We were closed for the majority of last week, and had to cancel our benefit concert, but otherwise okay! Thanks for checking in.

Mari Reive

Ticket Center Manager

The Florida Orchestra

244 2nd Avenue North, Suite 420

St. Petersburg, FL 33701

mreive@floridaorchestra.org

P: 727.362.5445

P: 727.892.3337
Making Waves in Tampa Bay

RE: Hurricane Ian Check-In

Meredith Woolard (she/her) — Mon, 03 Oct 2022 17:21:48 GMT

Thanks for the check-in, Katie Springer. Thinking of all of our friends along Florida's coast. Please don't hesitate to reach out if we can be of help!