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Join the National Ballet of Canada as our Ticket Operations Manager.

Tal Hebdon — Thu, 18 Mar 2021 21:20:43 GMT

The National Ballet of Canada is currently hiring a Ticket Operations Manager to join our Audience and Donor Services team. See the posting for details and share with friends and colleagues.

Ticket Operations Manager, Audience and Donor Services

The National Ballet of Canada is one of the most exciting, innovative arts institutions in Canada, and is regularly ranked among the top ten ballet companies in the world. Established by founder Celia Franca in 1951, The National Ballet of Canada presents a full range of traditional full-length classics and has been an innovative commissioner of new contemporary work by some of the most important choreographers and designers in the world. The National Ballet is deeply committed to the values of equity, diversity and inclusion across the organization, and through community education programs that bring dance to the broadest possible community.

The successful candidate will provide thoughtful leadership and technical support to Audience and Donor Services staff to ensure a smooth operation of daily activities with the highest level of professionalism and personalized customer service to National Ballet of Canada patrons. Working with other departments to optimize the patron journey. This position offers a competitive salary and benefits package.

General Responsibilities Include:

Co-leads the daily oversight of the part-time staff ensuring team stays focused and motivated
Administers event builds, subscription packages, promotions, pricing, allocations, subscription rollovers, and seat cancellation procedures
Provides ticketing logistic expertise and solutions for ticket modelling, complex builds, and dynamic pricing
Works with web services team to maximize Tessitura user functionality
Works’ cross-functionally with other operations team members to devise framework base on ticketing data and audience behaviours
Collaborates with management team on yearly campaigns including, but not limited to, annual invoice project, subscription seating and single tickets on sale
In conjunction with management team, proposes and implements policies and procedures including general ticketing, promotional activities, Payment Card Industry (PCI) compliance, and compliance with the Ticket Sales Act
Maintain and update documentation of all policies and procedures
Stays up to date on Tessitura products and recommends changes to optimize user functionality
Contributes to a positive team environment
Assist with other duties and projects as required
Attend professional development conferences and meetings, as require

Qualifications:

Minimum five (5) years of ticketing experience
Proficient knowledge of Tessitura data structures, complexities and opportunities
Savvy ticketing problem solver committed to creating elegant and seamless end-to-end ticketing experiences for our patrons
High proficiency in Microsoft Office applications
Lateral thinker with analytical and strategic problem-solving skills
An understanding of how ticketing impacts operational systems
Excellent written and verbal communication skills
Demonstrated capacity to be highly organized, determine workloads, set priorities, identify critical issues, work under pressure and complete tasks within specified time frames
Solutions oriented self-starter with a willingness to work hands-on in assisting patrons and staff
Highly developed interpersonal and diplomacy skills, as well as high level of professionalism and the ability to maintain good working relationships with a wide range of people
Experience working with union staff considered an asset
Clear and friendly communication and can-do attitude
Willingness and flexibility to work extended hours, when required
Some light lifting is required
Experience and/or interest in issues of equity, accessibility, and inclusion
Passion for the performing arts

Qualified candidates are to forward their resume, cover letter and salary expectations to HR@national.ballet.ca with the subject heading: "Ticket Operations Manager" by no later than April 9, 2021. Resumes will be reviewed as soon as they are received. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Successful candidates will be subject to a criminal background check. This position offers competitive compensation and benefits package commensurate with experience.

The National Ballet of Canada is committed to fostering an inclusive, accessible, and equitable environment where employees feel valued and respected. We are committed to reflect the diversity of our community, our city and our country. We strive to ensure our recruitment and selection processes are bias-free. We welcome and encourage submissions from Indigenous, Black and People of Colour, the Deaf and disabled as well as individuals of all genders, cultures, ethnicities, sexual orientations, and abilities. We are committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodation at any stage of the hiring process.

Job Posting: Full-time Patron Services Representative (contract) at Toronto Symphony Orchestra

Jeffrey Stacey — Tue, 03 Dec 2019 13:35:55 GMT

Please visit TSO.CA/Employment details.

Thanks!

Jeffrey

Job Posting: Senior Patron Services Representative at Toronto Symphony Orchestra

Jeffrey Stacey — Tue, 03 Dec 2019 13:34:17 GMT

Please visit TSO.CA/Employment details.

Thanks!

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cgoodwin.vcf - 6/18/2016 8:47 PM

Catherine Goodwin — Sun, 19 Jun 2016 00:54:43 GMT

This attachment "cgoodwin.vcf" was uploaded to this Group's Media Gallery on 6/18/2016 at 8:47 PM via email.

Specialist Ticketing Systems JD-Montreal.docx - 3/3/2016 10:05 AM

Emilie Goebel — Thu, 03 Mar 2016 15:05:57 GMT

This attachment "Specialist Ticketing Systems JD-Montreal.docx" was uploaded to this Group's Media Gallery on 3/3/2016 at 10:05 AM via email.

TNEW Customization_Nov2015

Fiona Buttars — Tue, 17 Nov 2015 18:41:49 GMT

At the SOTUG November 10, 2105 meeting Mike Farr, Web Developer from Shaw Festival, presented on TNEW customization and administration.

Business Analysis Tools_Nov2015

Fiona Buttars — Tue, 17 Nov 2015 18:38:54 GMT

At the SOTUG November 10, 2105 meeting Mohiuddin Faruqe, Senior Solutions Architect from The National Ballet, presented on Business Analysis Tools and Techniques

Anna Wessely's Presentation

Fiona Buttars — Thu, 21 May 2015 19:11:01 GMT

Anna Wessely's presentation at May 5, 2015 SOTUG meeting on product roadmap and dashboards

Fundraising Objectives Presentation-May 5, 2015 Meeting

Fiona Buttars — Thu, 14 May 2015 19:09:33 GMT

Fundraising Objectives and Revenue Management presentation, presented by Tennis Canada at May 5, 2015 SOTUG meeting

Call Centre Presentation-May 5, 2015 Meeting

Fiona Buttars — Thu, 14 May 2015 19:06:28 GMT

Call Centre presentation, presented by Stratford Festival at May 5, 2015 SOTUG meeting

Service Interceptors Presentation-May 5, 2015 Meeting

Fiona Buttars — Thu, 14 May 2015 19:05:10 GMT

Service Interceptors presentation, presented by National Ballet at May 5, 2015 SOTUG meeting

TNEW Discussion Session Notes-May 5, 2015 Meeting

Fiona Buttars — Thu, 14 May 2015 19:02:30 GMT

TNEW discussion session notes from May 5, 2015 SOTUG meeting

Memberships Discussion Session-May 5, 2015 Meeting

Fiona Buttars — Thu, 14 May 2015 19:00:56 GMT

Membership Discussion Session notes from May 5, 2015 SOTUG meeting

Dashboard Presentation-May 5, 2015 Meeting

Fiona Buttars — Thu, 14 May 2015 18:58:27 GMT

Dashboard Presentation, presented by National Ballet at May 5, 2015 meeting

May 5, 2015 Meeting-T-Stats Presentation

Fiona Buttars — Thu, 14 May 2015 18:54:50 GMT

T-Stats Presentation, presented by Stratford at May 5, 2015 SOTUG Meeting