https://communitytest.tessitura.com/local_tessitura_user_groups/south-west-england-wales-tessitura-community/Tessitura Community for members at organisations in the South West region of England and Wales.en-USTelligent Community 12 Non-Productionhttps://communitytest.tessitura.com/local_tessitura_user_groups/south-west-england-wales-tessitura-community/f/discussions/35647/tap-to-donate-goodbox-integrationThu, 11 Apr 2024 14:06:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:e7f26371-9d6c-4cf6-a8c9-c9ae90ec9000Kirsty AlexanderHaia all Hope you're all peachy! *Cross posting with Museums & Attractions EU group* We're looking to improve efficiencies in our Development team and just wondered if anyone has done any integration work with Goodbox on importing donations in to Tessitura? We currently import these monthly for each site manually and would love to be able to speed this up. I was thinking there is maybe something in the contribution import that could be utilised but would love to hear if anyone has any brain waves! Diolch pawb, Kirstyhttps://communitytest.tessitura.com/local_tessitura_user_groups/south-west-england-wales-tessitura-community/f/discussions/35245/tlcc---community-meet-up-alertThu, 29 Feb 2024 16:02:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:025b2bbb-185f-49c4-9e63-70d624845d31Kirsty AlexanderHaia all Excited to be meeting as a group next week at TLCC Gateshead! Key details below: 11:30am-12.15pm on Wednesday 6 th March, Room: C19 (Check out the conference app here to see full details of the session.) We'll be doing a quick round of conversation-starters (nothing too strenuous I promise), as well as a full group discussion around audience behaviours as we mentioned on our last online meetup. Looking forward to seeing you all in person, please feel free to forward to anyone else attending from your organisation as well Diolch, Kirsty (and Don will be there in spirit!)tlcchttps://communitytest.tessitura.com/local_tessitura_user_groups/south-west-england-wales-tessitura-community/c/e/1474Thu, 08 Feb 2024 13:30:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:84dd1eb0-cc1d-4041-8b8d-842d47e0cebdDon SmithHi everyone. Following the spectacular success of our inaugural meeting we are looking to hold another one in the new year. ** Please note the new change of format: the meeting will take place online (not in-person as had previously been communicated) on Thursday 8th February - 1.30pm start. ** ________________________________________________________________________________ Microsoft Teams meeting Join on your computer, mobile app or room device Click here to join the meeting Meeting ID: 325 159 853 860 Passcode: tMEH8j Download Teams | Join on the web Learn More | Help | Meeting options ________________________________________________________________________________ Agenda below: Introductions around the room A series of 3 15 minute presentations + Q&A: V16 upgrade – Mayflower Visitor figures and Analytics – Amgueddfa Cymru New website – Mayflower TLCC Community meet up: discussion topics– we need your ideas! AOB - let us know your discussion topics or thoughts for future meetings --- Please feel free to register in advance and we look forward to seeing you all in the new year. Thank you, Kirsty and Don.https://communitytest.tessitura.com/local_tessitura_user_groups/south-west-england-wales-tessitura-community/f/discussions/34948/pay-what-you-can/90806Thu, 25 Jan 2024 10:01:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:6274e337-4627-495c-88f6-ba1765873a0eKirsty AlexanderAh amazing thats great to know thanks Sam, our average for events is £1.98 with no minimum but we're hoping exhibitions is a different vibe - depending on the messaging etc as well!https://communitytest.tessitura.com/local_tessitura_user_groups/south-west-england-wales-tessitura-community/f/discussions/34948/pay-what-you-can/90768Wed, 24 Jan 2024 15:53:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:20a9e1d7-1fa6-495d-ab2e-58fdc0cce04bSamuel BourneHi Kirsty, So, we offered a 'Pay what you decide' option for one of our family day events back in October last year as a bit of an experiment, originally the event had been free but required booking. We had an option for Adults and Children, this was more to do with tracking uptake rather than pricing, both price types had the option of entering any amount. We added some instructional text to the booking page to offer 'suggested' prices of £6 for adults and £3 for children but reassured bookers that we would be happy with any amount contributed and that paying nothing was fine. Perhaps because we had this guidance on the page, the most common price paid was £3 for both adults and children by quite a substantial majority. There were a range of prices paid: excluding those who opted to pay nothing, we had prices from 20p up to £10 per person. For our next family day we've switched from having bookers enter a price per 'ticket,' to having 6 unique price types: Adults at £5/£3/Free and Children £5/£3/Free. Funnily enough, looking at the data for this new day, so far the majority of bookers have selected the free option rather than pay anything which is interesting. We're still experimenting with this format so it would be interesting to hear how things go for you. Best, Samhttps://communitytest.tessitura.com/local_tessitura_user_groups/south-west-england-wales-tessitura-community/f/discussions/34948/pay-what-you-canWed, 24 Jan 2024 12:05:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:40fc875a-18fb-404f-bb14-653423141b8bKirsty AlexanderHaia all Hope you're well! (Cross posting in a few groups so sorry if you get this multiple times..!) We're looking at offering pay what you can for one of our exhibitions coming up, and I wondered if anyone was able to share their average amounts given if you've also done something similar in the past? We have some data from our Events programme but this is quite minimal and my hunch is that the average for an exhibition is not the same as a one off event (Although I'm happy to be proved wrong!). It would also be great to know how you presented this on the purchase path, eg with different options at different price points or a free type field for people to input their amount? All thoughts very welcome! Diolch pawb / Thanks in advance! Kirstyhttps://communitytest.tessitura.com/local_tessitura_user_groups/south-west-england-wales-tessitura-community/f/discussions/34876/agenda-confirmedMon, 15 Jan 2024 11:25:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:ceddb8ba-486d-44b1-b2cc-a2a16145b307Kirsty AlexanderBore da pawb / Good morning all! Agenda now confirmed for our next meet up on the 8th February: --- Introductions around the room A series of 3 15 minute presentations + Q&A: V16 upgrade – Mayflower Visitor figures and Analytics – Amgueddfa Cymru New website – Mayflower TLCC Community meet up: discussion topics– we need your ideas! --- There's still plenty of time to sign up ( Just hit this little link to confirm! ) and we look forward to seeing you all online! Please share with colleagues and other organisations in the area, we're all v friendly I promise Diolch, Kirsty and Donhttps://communitytest.tessitura.com/local_tessitura_user_groups/south-west-england-wales-tessitura-community/f/discussions/34845/change-to-the-format-of-the-next-meeting---thursday-8th-februaryTue, 09 Jan 2024 10:39:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:43fa7d00-470f-4776-a7dd-39ef0c17d4f9Don SmithHi everyone, please note that for various reasons, the next meeting will now be online. We hope that this will encourage more of you to attend. We are still after discussion point and presenters, so feel free to volunteer or to suggest subjects. Otherwise all details are as before: Hi everyone. Following the spectacular success of our inaugural meeting we are looking to hold another one in the new year. ** Please note the new change of format: the meeting will take place online (not in-person as had previously been communicated) on Thursday 8th February - exact timing TBC but will be an 1.30pm start. ** Kirsty and I will be pulling together an agenda and we would appreciate any ideas for subjects to discuss. We would also like to put a call out to anyone who would like to volunteer to present, all subjects welcome. Everyone is lovely, so don't be scared! Please feel free to register in advance and we look forward to seeing you all in the new year. Thank you, Kirsty and Don.https://communitytest.tessitura.com/local_tessitura_user_groups/south-west-england-wales-tessitura-community/f/discussions/34643/audience-behaviour-campaign/89938Wed, 06 Dec 2023 14:13:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:c2e49753-2911-46f1-aa20-c1d386012d4dStephanie CooperThat's very interesting Robin, thanks for sharing. The topic of 'audience behaviour' has come up for us recently too, so this was a very well-timed post which I have passed on to the relevant people. I'm glad to see the campaign has been so positive for your teams.https://communitytest.tessitura.com/local_tessitura_user_groups/south-west-england-wales-tessitura-community/f/discussions/34643/audience-behaviour-campaignWed, 06 Dec 2023 13:10:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:7807e759-1a9d-48b3-92f1-f21b8c13be73Robin HancoxHello lovely fellow Tessiturians. This month through our two venues in Southampton, England - Mayflower Theatre and MAST Mayflower Studios, we launched a campaign to combat poor audience behaviour. The idea for this new campaign was born after seeing an uptick in audience behaviour issues in other venues across the country. We brought together an internal working group which included representatives from across the organisation, including Front of House staff, artistic and executive leadership and our marketing team. We decided to lead with images of our real staff members with messaging around behaviour to bring back the human face to the campaign. We wanted to take a proactive initiative to remind our customers of the friendly faces of our organisation, what they do, and most importantly, that they’re human and doing their best to ensure that all customers have the most enjoyable experience possible. The campaign runs with two taglines "See the show - don't be the show" and "There's no excuse for abuse" Alongside a PR launch, and full media campaign, the images are being used on social media, pre-visit emails, physical posters around the building and on digital screens. We even have new badges containing the taglines for all staff to wear. We have had so much positive feedback from our teams following the launch and they feel empowered by being involved in the campaign. Here is a link to the campaign images: Microsoft Word - Document1 (mayflower.org.uk) I hope this helps and provides some useful ideas.marketingAudienceshttps://communitytest.tessitura.com/local_tessitura_user_groups/south-west-england-wales-tessitura-community/f/discussions/34587/registration-is-open-for-tlcc-gatesheadWed, 29 Nov 2023 09:59:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:c21a7cf3-b030-401d-9f6a-2b19dffb6942Kirsty AlexanderFull details here: TLCC Europe (tessituranetwork.com) Hopefully will see some of you there and we'll be looking to catch up in person as a community group during the two days. If you're a first timer (or just fancy a chat!), give us a shout and more than happy to catch up over coffee as well!Conferencetlcchttps://communitytest.tessitura.com/local_tessitura_user_groups/south-west-england-wales-tessitura-community/f/discussions/34536/monday-4th-december-finance-community-meeting-in-southampton/89666Mon, 20 Nov 2023 10:05:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:fcf6f651-b6ed-48fe-bf9b-f63c80ba8885Chris CampbellWell, I originally posted this as being in November, not December, so I'm a fool! If any of you thought you had missed the event, you're in luck: it's on Monday 4th December, and registrations are still open ! C.// X.https://communitytest.tessitura.com/local_tessitura_user_groups/south-west-england-wales-tessitura-community/f/discussions/34536/monday-4th-december-finance-community-meeting-in-southamptonThu, 16 Nov 2023 18:44:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:51120779-8d00-4e26-8835-06123e294f34Chris CampbellGood evening, friends of the South West and Wales! Here's a fun cross-posting for you: if any of your Finance Teams are interested, we're holding an in-person EU Finance Community Group meetup on the South coast at Mayflower Theatre in Southampton, on Monday 4th December from 2pm to 4.30pm! Current topics of discussion are: 1. Gift Aid a) set up things to consider and best practices b) declaration storage and retentions c) membership schemes and a possible change to the ability to claim 2. Merchant services reconciliations , a follow up for any questions from the TMS presentation at the last meeting and any other issues the group is having with Windcave or TMS. 3. Direct Debits v Continuous card payments If there's anything anyone would like to add to the list, drop me a line on the event page . There's a few spaces left, so please register now if you're interested. Happy Thursday, folks! C.// Xxx.financeCommunityMeet-upTessitura Merchant Servicesdirect debitGift Aidwindcavehttps://communitytest.tessitura.com/local_tessitura_user_groups/south-west-england-wales-tessitura-community/f/discussions/34496/deadline-this-thursday-apply-for-diversity-or-emerging-leader-scholarships-for-tlcc-gatesheadTue, 14 Nov 2023 15:27:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:bc82063c-b97f-4c06-bfe3-92550d28c45eGill Tasker (she/her)Hello all! Our scholarship application period for TLCC Gateshead (5-6 March 2024) closes this Thursday 16th ! Please help us spread word and pass this on to any members of your team who may be interested. We have five scholarships available: x3 Diversity x2 Emerging Leader Scholarships will cover the full conference registration fee, but awardees will be responsible for their own travel expenses and lodging. Applications coupled with letters of recommendation are due by COB Thursday 16th November - more details regarding eligibility and online application links can be found on our website here . If you have any questions please email scholarships@tessituranetwork.com or direct them to me personally. Many thanks - we look forward to receiving your applications!https://communitytest.tessitura.com/local_tessitura_user_groups/south-west-england-wales-tessitura-community/m/files/57801Tue, 10 Oct 2023 11:44:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:2279ceb4-ed53-4ae8-9f1e-2e7c7d62c115Kirsty AlexanderThe slides from the various speakers from our in person meet up at St Fagans Presentations from: Ffion Williams Cormany - Amgueddfa Cymru Ellie Griffiths - Tessitura Lawrence Dixon & Sophie Anthony - Wales Millennium Centre Sam Bourne - Mayflower Southampton Ellie Griffiths - Tessiturahttps://communitytest.tessitura.com/local_tessitura_user_groups/south-west-england-wales-tessitura-community/f/discussions/34152/post-meeting-feedbackMon, 09 Oct 2023 09:11:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:14dc0213-023a-4ffc-aaca-6b7859dfab46Don SmithThank you to everyone who attended the meeting last week. Kirsty and I have set up a short feedback survey and we would be forever grateful if you could take 5 minutes to respond. This will hopefully help us make any future meetings a success. You can find the survey here. If you have any problems accessing or completing the survey, please let us know. Thank you for your time.https://communitytest.tessitura.com/local_tessitura_user_groups/south-west-england-wales-tessitura-community/f/discussions/34120/our-first-in--person-meeting-4-10-23/88790Fri, 06 Oct 2023 09:20:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:c5a617b6-9047-4e69-b86d-66888cba92faLiz BairdIt was such a good afternoon, thank you Kirsty, Don and everyone involved. Very well organised and a good variety of topics covered. Lovely to meet some new faces too. A great start to the in-person meet-ups - looking forward to the next one!https://communitytest.tessitura.com/local_tessitura_user_groups/south-west-england-wales-tessitura-community/f/discussions/34120/our-first-in--person-meeting-4-10-23/88750Thu, 05 Oct 2023 10:52:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:430b7e08-2219-492d-b915-ed657cbfb2a7Kirsty AlexanderYas thank you every one for attending, we had a great afternoon and it was lovely to see so many of you in real life! Watch this space for a feedback survey and our future plans, and please use the group to chat and collaborate as you please. Diolch pawb!https://communitytest.tessitura.com/local_tessitura_user_groups/south-west-england-wales-tessitura-community/f/discussions/34120/our-first-in--person-meeting-4-10-23Thu, 05 Oct 2023 10:40:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:422820d9-48aa-49ed-85c2-c98768ecff5fDon SmithI'd just like to say a big thank you to the following: All of you for turning up, participating with enthusiasm and making our meeting a success. All of the presenters for putting in the effort, giving up their time and being so entertaining. Kirsty and the other staff at the museum for organising and facilitating. I hope everyone enjoyed it and thought the content was useful? Kirsty and I will get some more info out soon to get some feedback, discuss future meetings, etc. and we look forward to seeing you all again in the near future!