https://communitytest.tessitura.com/local_tessitura_user_groups/perth-tessitura-users/Online forum for Tessitura members in Perth, Australia.en-USTelligent Community 12 Non-Productionhttps://communitytest.tessitura.com/local_tessitura_user_groups/perth-tessitura-users/c/e/1256Tue, 02 May 2023 06:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:d8a7414e-c488-44d7-8707-3b3e5a8be4fcAndrew ChewHi All, Please join us for our first Perth Tessitura Community event for 2023 on Tuesday, 02/05/2023 between 2 and 5PM ! I am delighted that we will be joined by both Jeremy Dixon, Managing Director, Asia Pacific and Amalia Hordern, Senior Director, Asia Pacific from the Tessitura Network team for this event. Do join us for an afternoon of learning and networking. Feel free to also forward this invitation on to all Tessitura users within your organisations! Here is the agenda for the day: Welcome & introductions Tessitura Network update - Amalia Hordern / Jeremy Dixon TLCC Melbourne 2023 Ideas! What would you like to see? - Amalia Hordern Short break - Grab a drink / snacks Breakout sessions / discussions - A great opportunity for everyone to discuss and have any burning questions answered across multiple areas of interest: Philanthropy / Development Ticketing / Box Office Marketing Education Membership Others Informal Perth Tessitura community showcase - A casual opportunity for all attending organisations to share your current highlights with everyone. Please feel free to bring some brochures with you if required! Networking We will be meeting at Dress Circle Bar, His Majesty's Theatre, 825 Hay Street, Perth WA 6000 . Please feel free to contact me should anyone have any queries. Thanks and I look forward to seeing everyone at the event next week! Regards, Andrew Chew Ticketing and CRM Systems Manager Arts and Culture Trust andrew.chew@artsculturetrust.wa.gov.auhttps://communitytest.tessitura.com/local_tessitura_user_groups/perth-tessitura-users/f/discussions/32730/checking-ids---legalities-and-ethics/85384Thu, 27 Apr 2023 10:56:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:88abe032-e89d-480a-860b-c2a42eb15e6aGill Tasker (she/her)Hi Rebecca thanks for your post! Wonder if cross-posting to the new Education & Audience Development Community could be helpful? Hopefully you'll get a response over there. - Gill Tasker, Community Managerhttps://communitytest.tessitura.com/local_tessitura_user_groups/perth-tessitura-users/f/discussions/32730/checking-ids---legalities-and-ethicsFri, 14 Apr 2023 04:29:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:876f0ff8-c4ac-4c93-b026-f6e7bd488ec3Rebecca BencivenniHello Perth Tessitura Community, Could somebody please help me to understand the legalities with checking and storing IDs? West Australian Opera is organising a series of events for audiences 18 to 30 so I need to know if ticket buyers fit in the age bracket. It seems that the most efficient way is to ask on the event series webpage to upload a photo of the ID card (this would also act as a deterrent for people not in the age bracket), then to store the ID card somewhere safe, meaning that they only need to provide the ID card once if they attend multiple events. Is it safe and legal to store IDs on Tessitura or our server? Are there any legal implication or rules I am not aware of? If so, do you have other ideas/examples on how this could be done? Thank you so much, RebeccaTicketingeventIDhttps://communitytest.tessitura.com/local_tessitura_user_groups/perth-tessitura-users/f/discussions/32256/wa-museum-recruitingMon, 20 Feb 2023 10:03:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:17b52644-1c71-44eb-a506-5465c06798b3Rhiannon FoxHi all, WA Museum is currently recruiting for a permanent Level 3 Ticketing & Membership Officer, as well as a fixed term contract position. We may also have some short term contracts for ticketing builds too. See link for ad or feel free to reach out to me directly for more information ( rhiannon.fox@museum.wa.gov.au ) https://search.jobs.wa.gov.au/page.php?pageID=160&windowUID=0&AdvertID=319912 ThanksrecruitingjobsPerthjob opportunityhttps://communitytest.tessitura.com/local_tessitura_user_groups/perth-tessitura-users/f/discussions/32219/iwd-breakfast-invitationWed, 15 Feb 2023 08:33:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:78d196fb-5523-4fb8-ac5f-5b500fb6a53aJazmin EaldenHi everyone! This International Women's Day, we'd love to invite fellow Arts Education managers and administrators to come together for an informal sector breakfast. Please join us on Wednesday 8th March from 7.30am in Perth CBD (exact location TBA based on numbers) for a chance to connect with other arts education workers and celebrate IWD together. All genders welcome to drop in for a coffee or stay for breakfast. If interested, please email jealden@musicaviva.com.au by Wednesday 1 March for more details and to confirm attendance.Pertheventinternationalwomensdayhttps://communitytest.tessitura.com/local_tessitura_user_groups/perth-tessitura-users/f/discussions/31683/west-australian-ballet-is-looking-for-a-ticketing-administration-assistantTue, 29 Nov 2022 06:53:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:75952b0e-aa51-4a47-a87d-05620ed0db30Tarmianne MarshallHi all, Due to an internal promotion, I'm pleased to re-advertise the role of Ticketing & Administration Assistant here at West Australian Ballet. We're seeking a highly personable candidate with a bright and friendly personality, eager to please, willing to learn and enthusiastic about working in the Arts industry. This role is responsible for providing exceptional service in our front of house Reception and providing Ticketing sales and general administrative support for West Australian Ballet. This is a permanent, full time role. If this sounds like you, please apply at: https://www.seek.com.au/job/59350535 Applications close 9am WST Monday 12 December 2022, however we may close applications early, so best to get in quickly.recruitingjobsjob opportunityhttps://communitytest.tessitura.com/local_tessitura_user_groups/perth-tessitura-users/c/e/1107Tue, 08 Nov 2022 05:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:adcd4fa0-1055-45f9-a176-426d2d786e56Andrew ChewHi All, As we approach the end of the year, please join us for our last Perth Tessitura Community event for 2022 next Tuesday, 08/11/2022 between 1 and 5PM ! I am delighted that we will be joined by 4 members from the Tessitura Network team for this event namely: Chuck Reif - Co-Founder & Chief Engineer David Pearce - Chief Operating Officer & Managing Director, Europe Nara Zitner - Group Product Manager Luke Oakley - Support Manager, Asia Pacific Do join us for an afternoon of learning and networking. Feel free to also forward this invitation on to all Tessitura users within your organisations! Here is the agenda for the day: Welcome & introductions Innovation update + Q&A - Chuck Reif Digital highlights + Q&A - Nara Zitner Technology roadmap overview + Q&A - Nara Zitner Tools for troubleshooting Tessitura + Q&A - Luke Oakley Short break - Grab a drink / snacks Breakout sessions / discussions - A great opportunity for everyone to discuss and have any burning questions answered across multiple areas of interest: Philanthropy / Development Ticketing / Box Office Marketing Education Others Breakout session / discussion presentations Informal Perth Tessitura community showcase - A casual opportunity for all attending organisations to share your current highlights with everyone. Please feel free to bring some brochures with you if required! Networking We will be meeting at Corner Stage, Perth Concert Hall, 5 St Georges Terrace, Perth WA 6000 . Please feel free to contact me should anyone have any queries. Thanks and I look forward to seeing everyone at the event next week! Andrew Chew Ticketing and CRM Systems Manager Arts and Culture Trust andrew.chew@artsculturetrust.wa.gov.auhttps://communitytest.tessitura.com/local_tessitura_user_groups/perth-tessitura-users/f/discussions/31358/arts-and-culture-trust-ticketing-sales-representativeWed, 19 Oct 2022 04:02:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:08fb2c80-e011-47ef-a997-64823201827fAndrew ChewThe Arts and Culture Trust are looking to recruit for a Ticketing Sales Representative! About the role If you have ticketing expertise and experience in providing high quality customer service to stakeholders and customers, this job is for you! We are seeking positive and vibrant people to join ACT’s Ticketing team. Our Ticketing and Sales Representatives work across three of Perth’s most exciting performing arts venues, so every day will always be a little different than your last! From selling tickets to working opening night for the Ballet. The Ticketing Sales Representative provides high quality customer service and ticketing expertise to customers and stakeholders. More details here !https://communitytest.tessitura.com/local_tessitura_user_groups/perth-tessitura-users/f/discussions/30957/ticketing-administration-job-opportunity-at-west-australian-balletMon, 29 Aug 2022 06:55:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:810d1ddf-ae72-428a-8938-696ec4393c3aTarmianne MarshallDue to an internal promotion, we have a full time fixed-term backfill contract to 1 September 2023, for Ticketing & Administration Assistant. This is a great entry-level position for someone looking to start their career in the arts sector. If you know of someone who may be interested, please forward them our advertised role on Seek - https://www.seek.com.au/job/58278678?type=standout#sol=902fa74e4c6af192db57d96d277cfd60a9a21221 Applications close 9am WST, Monday 12 September 2022. Thanks.jobsjob opportunityhttps://communitytest.tessitura.com/local_tessitura_user_groups/perth-tessitura-users/c/e/1014Thu, 07 Jul 2022 08:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:2b843434-6c5d-4cf6-963b-2c2b87914030Andrew ChewHi All, Please join us for our first Perth Tessitura Community event for 2022 next Thursday, 07/07/2022 between 4 and 6PM ! Both Jeremy Dixon and Amalia Hordern from the Tessitura Network will be in attendance so do join us for a late afternoon of learning and networking. Feel free to also forward this invitation on to all Tessitura users within your organsations! Here is the agenda for the day: Welcome & introductions Tessitura Network update - Jeremy Dixon Regional benchmarking presentation - Amalia Hordern Breakout sessions / discussions - A great opportunity for everyone to discuss and have any burning questions answered across multiple areas of interest: Philanthropy / Development Ticketing / Box Office Marketing Education Others Breakout session / discussion presentations Short break - Grab a drink / snacks Informal Perth Tessitura community showcase - A casual opportunity for all attending organisations to share your current highlights with everyone. Please feel free to bring some brochures with you if required! Prize draws! Networking We will be meeting at WA Museum Boola Bardip - Learning Studio 3, Perth Cultural Centre, Perth WA 6000 . Please feel free to contact me should anyone have any queries. Thanks and I look forward to seeing everyone at the event next week! Andrew Chew Ticketing and CRM Systems Manager Arts and Culture Trust andrew.chew@artsculturetrust.wa.gov.auhttps://communitytest.tessitura.com/local_tessitura_user_groups/perth-tessitura-users/f/discussions/30541/job-opportunities-at-wa-museumMon, 04 Jul 2022 13:39:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:e6aa1e8a-e7eb-46dd-a734-81126b9b5d82Jason FairDo you want to be part of the team that brings amazing exhibitions and events to Western Australia? Working as part of the Marketing and Engagement team, we are seeking to fill two permanent positions. An experienced ticketing and membership coordinator (Level 5) and a ticketing and membership officer (Level 3). Both positions are advertised on jobs.wa.gov.au https://search.jobs.wa.gov.au/page.php?pageID=160&windowUID=0&AdvertID=303559 https://search.jobs.wa.gov.au/page.php?pageID=160&windowUID=0&AdvertID=303638open spacehttps://communitytest.tessitura.com/local_tessitura_user_groups/perth-tessitura-users/c/e/814Wed, 24 Nov 2021 08:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:7539080f-1cd3-4a46-b9d7-9d5370c08fb9Nancy Hackett (Past Member)Hi everyone, Our second and final TPUG meeting for 2021 is happening next Wedneday! Here is the agenda for the event: AGENDA 1. Welcome and intro 2. Perth performing arts in 2022 and working with COVID - hear from Rob Didcoe, Director Strategic Projects at DLGSC, about the State's Safe Transition Plan. You will also have an opportunity to ask Rob your burning questions related to operating in 2022. 3. Update from Tessitura Network - Jeremy Dixon or team (remotely) 4. Tessitura Version 16 demo - Andrew Chew SHORT BREAK - grab a drink and settle in for a last, more informal session: 5. 2022 showcase - this is the opportunity for all attending companies to share your most exciting highlights for 2022 with the group. No formal presentations required! Feel free to bring some 2022 brochures if you want. Afterwards, please join us for some informal networking and mingling and feel free to explore the current exhibition on display at the Museum of Perth. Looking forward to seeing many of you next week! Nancyhttps://communitytest.tessitura.com/local_tessitura_user_groups/perth-tessitura-users/c/e/721Tue, 15 Jun 2021 08:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:0993ef6d-389d-4f4d-86e6-1e12f15b63f5Nancy Hackett (Past Member)Please join us for the first TPUG meeting in what seems like ages, and please note the change in venue - now in the Dress Circle Bar at His Majesty's Theatre. Please access the venue via the main foyer doors near the box office and make your way up to Dress Circle Bar using the main staircase. Here is our updated agenda for the meeting: Welcome Network Update – Jeremy Dixon N-Scan - Usage and how to make the most of the data (Alison Rodrigues (WAO)) Philanthropy - Automated e-receipts (Penny Dolling (WAB) (Now PF) / Andrew Chew) Memberships - New membership campaign launches (Aidan Girardi (WAM) / Nancy Hackett (PTT)) Q&A Future TPUG planning Drinks & mingling 6pm: END (the house will open for Crazy For You ) - feel free to stick around for the show! Thanks to WA Ballet and Perth Theatre Trust, some complimentary drinks will be available before we revert to a cash bar. WAAPA have kindly agreed to a 50% discount on A Reserve tickets (so just $38* per ticket) for their musical Crazy for You at His Majesty’s Theatre on Tues 15 June 7.30pm for all event attendees. They were also happy to extend the offer to all staff in Tessitura companies. Please use the link below to book discounted tickets or quote the promo code TPUG4EVA when booking by phone or in person at the PTT box offices (*transaction fees may apply). https://www.ptt.wa.gov.au/venues/his-majestys-theatre/whats-on/crazy-for-you/?&premove=Y&promo=TPUG4EVA Looking forward to seeing you all on Tuesday!https://communitytest.tessitura.com/local_tessitura_user_groups/perth-tessitura-users/c/e/294Mon, 14 Dec 2020 08:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:a2d66841-9768-4012-ab99-2d69207c586dNancy Hackett (Past Member)Hi all, Sorry to move this again but it turned out this date just wasn't going to work. Will confirm exact date soon. Save the date for our third TPUG meeting of 2020. More information to follow.https://communitytest.tessitura.com/local_tessitura_user_groups/perth-tessitura-users/c/e/293Wed, 22 Jul 2020 08:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:03d7c074-f7b4-4ac6-910e-35d15cd50651Nancy Hackett (Past Member)Hi everyone, Just confirming that we are going ahead with a virtual TPUG meeting this Wednesday using Zoom. We're not going to follow a strict agenda but have a rough outline to get us all exchanging ideas. For all organisations attending, could you please come prepared with your two top Tessitura challenges, wins or updates that you have encountered since COVID-19 hit? if you have rolled out out any more substantial new processes or spent more time working on specific areas in Tessitura, it would also be great to hear about that in more detail. We'll arrange the speaking order of organisations more informally depending on who attends this meeting. Looking forward to seeing you all online! cheers Nancy (PS I'm organising this via my husband's paid Zoom account and the meeting will require a passcode (see below), but if you see the name "Glenn Hackett" anywhere, that's why!) Nancy Hackett is inviting you to a scheduled Zoom meeting. Topic: Virtual TPUG Meeting Time: Jul 22, 2020 04:00 PM Perth Join Zoom Meeting https://us02web.zoom.us/j/89498409054?pwd=RXZUVzhvRXY5VTBYNW4weGFFSFduUT09 Meeting ID: 894 9840 9054 Passcode: 194092 One tap mobile +12532158782,,89498409054#,,,,,,0#,,194092# US (Tacoma) +13462487799,,89498409054#,,,,,,0#,,194092# US (Houston) Dial by your location +1 253 215 8782 US (Tacoma) +1 346 248 7799 US (Houston) +1 669 900 9128 US (San Jose) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 646 558 8656 US (New York) Meeting ID: 894 9840 9054 Passcode: 194092 Find your local number: https://us02web.zoom.us/u/kcDQ1JOkGkhttps://communitytest.tessitura.com/local_tessitura_user_groups/perth-tessitura-users/f/discussions/25536/virtual-open-space-discussions-opportunities-learn-and-share-knowledge-with-your-peers-from-around-the-globeFri, 12 Jun 2020 00:52:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:c3d0b938-6c87-4405-a5bf-81e788f2f59eFormer Member(This is being posted in multiple Tessitura User Groups - please pardon the duplication.) The Tessitura Community has embraced the Open Space Discussions format at our global and regional conferences (TLCC, TEC and ANZTRUC) and at Regional Tessitura User Group Meetings. These events have presented wonderful opportunities for people to engage in discussions about topics that are important to them - to find others with the same concerns and share solutions. The Tessitura Network is hosting two Virtual Open Space Discussion events on June 18th and 19th. You are welcome to participate in either (or both!). The first event is timed to invite participation from the Western part of North America, New Zealand and Australia. 5:00pm PDT (Los Angeles) (Thursday, 18 June) 10:00am AEST (Sydney)(Friday, 19 June) The second event is timed to invite participation from Europe and the Eastern part of North America. 2:00pm BST (London) (Friday, 19 June) 9:00am EDT (New York) (Friday 19 June) I hope to see you on one or both of the calls!OSDopen spacehttps://communitytest.tessitura.com/local_tessitura_user_groups/perth-tessitura-users/f/discussions/25432/csi-notes-section/71689Sat, 30 May 2020 14:34:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:adfc5b37-866a-4b4e-b2c8-a12c034b500fAndrew ChewAmanda Leigh The most common issue with CSIs not pulling through to a constituent record is the set up / association of the CSI's Activity Category, Type and Origin. Origins are optional but once associated with an Activity Type, Origin becomes a required field in CSIs with that Activity Type. More details here: https://www.tessituranetwork.com/Help_System/Content/CSIs/Customer%20Service%20Issues.htm . The best way to test that your set up works is to add a new CSI through the Tessitura client using the required Contact Method, Activity Category, Activity Type and Origin. If you are able to successfully add a CSI through Tessitura with the required set up then it should also work from the web. Assuming that you are setting this up in TNEW, CSI details in the LTR_TNEW_CUSTOM_FORM_SAVE_DATA system table also need to match up with the above mentioned CSI set up. More details here: https://www.tessituranetwork.com/TNEW_7/TNEW.htm#Topics/LTR_TNEW_CUSTOM_FORM_SAVE_DATA.htm . Thanks and hopefully this helps!https://communitytest.tessitura.com/local_tessitura_user_groups/perth-tessitura-users/f/discussions/25432/csi-notes-sectionFri, 29 May 2020 03:59:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:8be41709-aa14-4851-82c0-51b9d87c41c5Amanda LeighHi All, I'm trying to create a new CSI that flows through from a question box on our website. I've set up the CSI elements but it is not pulling through onto the constituent record. Does anyone regularly build new CSI's that may be able to help me figure out what part I'm missing? Thanks!https://communitytest.tessitura.com/local_tessitura_user_groups/perth-tessitura-users/f/discussions/25273/edm-software---wordfly-mailchimp-or-prospect2/71322Wed, 13 May 2020 06:01:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:baf6d3c2-8627-4c09-bfd7-2ed7381398b8Former MemberThanks a lot Nancyhttps://communitytest.tessitura.com/local_tessitura_user_groups/perth-tessitura-users/f/discussions/25273/edm-software---wordfly-mailchimp-or-prospect2/71299Tue, 12 May 2020 04:11:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:a1cc8114-1b46-4458-b71c-5beea114350eNancy Hackett (Past Member)Hi Zarina, Welcome to the family and the Perth Tessitura Consortium! All consortium members including Perth Theatre Trust (as Master Licensee) use Wordfly which is quite helpful - feel free to contact me at nancy.hackett@ptt.wa.gov.au you need any more information. I look forward to meeting you and working with you! cheers Nancy