Discussions - Recent Threads

A few updates for your Friday afternoon!

Eron Huenefeld — Fri, 29 Mar 2024 19:50:45 GMT

Hello everyone! I hope you've had a great week. I know there are lots of events and holiday celebrations happening this weekend, so I'm crossing my fingers for good weather for all of us!

I wanted to let you know about two things:

Crystal Bridges' membership team reached out to the Devo team at TheatreSquared this week to ask about our experience using Donate2 with Tessitura. We're going to meet on Tuesday 4/2 at 1:30pm to discuss/show & tell/ask questions. If you're also interested in that topic, drop me a line and I will send you the link to join the meeting virtually.
Tessitura recently announced that they are giving out some scholarships to this year's TLCC! This is a big deal, and a great opportunity to experience TLCC especially if you've never been. I personally highly recommend attending if you're able. Check out the scholarship information here: https://www.tessitura.com/community-and-events/tlcc/scholarships

That's all folks! Have a fantastic weekend!

-Eron H., NWA Community Co-Chair

eron@theatre2.org

Recap of Meeting - 3.14.24 via Zoom

Eron Huenefeld — Thu, 14 Mar 2024 18:12:32 GMT

Good afternoon!

Thanks so much to all who were able to join in the Zoom call this morning. It was a great reminder of just how many of you are out here doing incredible work at your organizations, and I am continually inspired by you.

If you didn't get a chance to join the call, here's a brief recap of what was discussed:

16 people were present and introduced themselves, organizations represented were:
- TheatreSquared
- WAC/AMP
- Amazeum
- Crystal Bridges
- The Momentary
Marley Wynne, local-to-us Tessitura staffer, gave a highlights update on what's going on at Tessitura and what we can look forward to soon
The group collaborated in some brainstorming about what we'd like to do with this group in the future. Ideas included:
- Sharing of new ideas during regular meetings
- Sharing best practices for different departments, for example Education and programming
- Training around Analytics (101-level, tips and tricks, how to get buy-in from the whole organization to use Analytics)
- Training on setting up distribution lists for reports/dashboards
- 3rd party solutions we're using (specifically L2 maybe?)
- Ethical list/resource sharing solutions
- Department-specific breakout groups
- A mini regional conference? Collaborating with our nearest regions in Tulsa, KC, and Little Rock

I'm very energized around these ideas and I look forward to planning some great gatherings for us this year.
To help with the logistics piece of getting future meetings on the books, please fill out this short survey (even if you didn't attend today's meeting!): https://forms.gle/RNCNYdKNgFVtMNTD6

And one last plug for the Community Groups--obviously I'm biased to our regional group, but I've also been enjoying the other topical groups. For example, the "Neurodiversity and Mental Wellness group" is one I'm loving right now, and highly recommend for any other neuro-spicy friends out there. Take a scroll through what's out there, you never know what you may connect with!

Many thanks again, and see you around soon!

An Event! And a request!

Eron Huenefeld — Tue, 27 Feb 2024 18:47:30 GMT

Hello NWA friends!!

I'm so excited to let you know that we've got a virtual meet-up on the calendar for March 14, 2024, at 11:00AM. You should have received an invitation to register by now (if you haven't, please let me know!). I sincerely hope you will take the hour and join us. We'll be discussing how we can engage with each other in this group in supportive and creative ways this year.

My request: would you also invite your colleagues to this event? We are hoping your organization will be represented across the board, from Marketing to Education, from Devo to Ticketing, and everything in between! We want to see your faces and hear your thoughts and needs.

Thank you in advance for participating. And an even bigger THANK YOU for the incredible work that you do every day for our Northwest Arkansas community. I look forward to seeing you soon!

Let us know what you think!

Eron Huenefeld — Mon, 17 Apr 2023 16:11:52 GMT

Hello, good Monday morning everyone! I hope you're doing well and finding moments to experience this lovely spring weather in whatever ways you enjoy!

I've got a favor to ask: Rachel and I would be so appreciative if you would take our survey. We want to hear your opinions and preferences about this group before we put any big plans out there.

https://survey.alchemer.com/s3/7308681/Northwest-Arkansas-Tessitura-Community-Interest-Survey

It takes about 4-5 minutes to answer all of the questions and it will help us so much. After all, this is for YOU! We want to make sure everything we do is helpful and enjoyable for you.

Also, if you know other Tessitura users in your organization that aren't yet on this discussion board, would you share the link with them and encourage them to take the survey?

Thank you so much! We look forward to hearing from you, and hopefully seeing your faces soon!

Eron H - NWA Community Group Co-Chair

Shine your light at TLCC!

Eron Huenefeld — Thu, 16 Mar 2023 17:36:21 GMT

Happy Thursday y'all!

You may have seen this come through via email or on the other community groups you're part of, but: Tessitura has put out its official call for presenters for TLCC Orlando 2023!

If you've had the opportunity to attend, you know that TLCC is one of the most excellent resources that Tessitura offers every year. Are any of you planning to attend, or thinking about it?

Whether or not you've decided to go, this is your chance to share your particular brand of brilliance with the entire Tessitura community. I strongly encourage you to submit an idea for a presentation, or even multiple ideas if you're feeling extra prolific today. You don't need to have attended before or be a "Tessi Guru" to submit. TLCC attendees are coming from all levels of experience and all walks of life, and your idea may end up being the mind-blowing session someone attends in August!

Check out the details here, and post below if you have questions or if you'd like some collaborators on your presentation idea.

Introduction time!

Rachel Mills — Thu, 09 Mar 2023 19:08:30 GMT

Happy Thursday, NWA TUG!

I'm Rachel Mills, the Ticketing & CRM Director at TheatreSquared. I'm so excited to be joining Eron as a co-chair for the NWA Tess user group and looking forward to learning more about what you all would like to gain from this group.

I've been at T2 since January 2019, helping with the transition from a ticketing/box office team managed by our partners at Walton Arts Center to a ticketing/box office team all on our own. I worked in both development and ticketing at WAC from 2015-2017, took a brief hiatus from the arts scene as the Assistant Director of the MBA program at the University of Arkansas, but couldn't stay away from the arts (and Tessitura!). I like to help our organization make data-driven decisions and using my educational background (earned my MBA from the University of Arkansas in 2015) to help advise on pricing structure, inventory management, and sales opportunities. I've been to TLCC 3 times so far and love the inspiring feeling everyone seems to have after that conference. I very much enjoy learning how other users are making use of the database and being creative in their problem solving.

I'm originally from central AR, but have been in Fayetteville for 13 years. I've to set up a side hustle boarding dogs at our house; so if you ever need a pet-sitter, hit me up! Outside of work, there's EVEN MORE THEATRE! I'm active in the community theatre scene in NWA and love performing with other amateur artists. My husband and I have 6 pets (and equal mix of dogs and cats) and three grown sons. I like to cook, cross stitch, and (possibly my most expensive habit) add to my ever growing tattoo collection.

You'll be hearing more from me and Eron in the coming weeks - starting with a poll of what YOU want to see from this group. But in the mean time, let's conduct an unscientific poll of my own... what's your favorite breakfast food??

Hello NWA Tessitura Users!

Eron Huenefeld — Tue, 07 Mar 2023 19:31:26 GMT

Howdy folks! I'm so excited to let you know that Rachel Mills and I have volunteered to step in as co-chairs for this regional community group. We've got some big ideas and lots of energy for making this space a great resource for all of you. But for now, we'll just introduce ourselves!

I'm Eron (pronounced like "Ear - in") Huenefeld (she, her pronouns), and I'm currently serving as the Development Coordinator at TheatreSquared in Fayetteville. Next month will be my two year anniversary with T2! My husband Wayne and I moved to NWA at the beginning of 2020 from Seattle, WA. While in Seattle, I used Tessitura at Seattle Children's Theatre in multiple capacities, from box office to events to fundraising, for 10 years. I also served as the Development Director for Theatre Puget Sound for 2 years. I've attended TLCC 4 times and was active in the Seattle area community group while I lived there. I LOVE brainstorming and generative round-table convos where we can help each other with challenges and pain points we come up against. I'm always up for a conversation over a good cup of coffee (which I'm delighted to find in droves here!).

I am a theatre nerd through and through. I have a dog and two cats who are my pride and joy. I love to sing karaoke. You'll find me regularly gathering with friends for board games, card games, and TTRPGs.

Most of all, I can't wait to have a chance to connect with all of you and support each other in the incredible work we're all doing here in NWA. More to come very soon.

HOORAY if you've read this far! Before you navigate away, do me a favor and sound off in the comments with your favorite coffee order (or tea, or craft beer, or...) at your favorite spot around here. I need some new recommendations!

Could you lead the Northwest Arkansas Tessitura Community?

Meredith Woolard (she/her) — Tue, 31 Jan 2023 18:49:45 GMT

Hello, friends! We would love to see the Northwest Arkansas Tessitura Community become active again in 2023! Is there anyone here who would be interested in co-leading the group?

If you are looking for opportunities to grow professionally and enjoy sharing new solutions and ideas with others, please consider joining us as a Tessitura Community Chair to lead this group!

RSVP to this informal session to be held next week - Wednesday, February 8 @ 10am CT - to learn how you can volunteer with Tessitura. You can help facilitate connections across the region - you’ll be surprised by the impact you can have on people’s lives, careers, and institutions!

The Role

Tessitura members come to community groups to expand their networks, share their expertise, and connect with peers around common interests. Community Chairs volunteer their time to build and lead these groups, and host meetups that bring members together to share best practices and build relationships. You'll:

- develop your leadership skills
- build valuable new networks
- take back tangible ideas and learnings to your work
- be recognized for your contribution internally at Tessitura and in the wider community
- and more...

Each community group is led by two to three co-chairs and may also have an extended planning team. Community groups are expected to meet virtually or in-person at least once per year.

Previous experience in group management or facilitation is not required. Tessitura provides initial onboarding, followed by on-going support and various resources. These include a dedicated Community Manager and invitations to events led by Tessitura, enabling you to connect with other Community Chairs globally.

Learn More

Have questions or want to learn more? Drop us an email at community@tessituranetwork.com.

You might also find this short Q&A from Shiona Walker, one our new Community Chairs of the North of England & Scotland Community Group, useful for insight into the role.

Apply Here

Are you ready to volunteer as a Tessitura Community Chair? Then please submit your interest. We review each interest form as they are received, and a Community Manager be in touch with you via email to set up the next steps.

Continuing our Virtual Open Space Discussions on Anti-Racism and the Arts & Cultural Sector

Meredith Woolard (she/her) — Fri, 17 Jul 2020 18:42:40 GMT

(This is being posted in multiple Tessitura User Groups - please pardon the duplication.)

The world is listening and responding to social injustice across America and the Black Lives Matter movement. Last month we gathered via Virtual Open Space Discussions to discuss how we, as arts and culture professionals, can support the change that needs to happen in our organizations and in the field.

Please join us as we continue these conversations in another round of Virtual Open Space Discussions. Bring your questions and engage in meaningful discussions with your peers around our theme “Anti-Racism and the Arts and Cultural Sector: A Moment for Response and Ideas, Continued.” This event is open to anyone in the community. Feel free to spread the word and invite your colleagues to join us.

This event takes place on Monday, July 20 at 3-5:30pm EDT. Please register in advance.

VIRTUAL OPEN SPACE DISCUSSIONS OPPORTUNITIES! Continue the conversations with your peers from around the globe.

Meredith Woolard (she/her) — Wed, 08 Jul 2020 01:06:57 GMT

(This is being posted in multiple Tessitura User Groups - please pardon the duplication.)

The Tessitura Community has embraced the Open Space Discussions format at our global and regional conferences (TLCC, TEC and ANZTRUC), at Regional Tessitura User Group Meetings and, most recently, via virtual sessions. These events have presented wonderful opportunities for people to engage in discussions about topics that are important to them - to find others with the same concerns and share solutions.

The Tessitura Network is hosting two Virtual Open Space Discussion events on July 16th (July 17th AEST). You are welcome to participate in either (or both!).

The first event is timed to invite participation from Europe and the Eastern part of North America.
2:00pm BST (London) (Thursday, 16 July)
9:00am EDT (New York) (Thursday, 16 July)

The second event is timed to invite participation from the Western part of North America, New Zealand and Australia.
4:00pm PDT (Los Angeles) (Thursday, 16 July)
9:00am AEST (Sydney) (Friday, 17 July)

I hope to see you on one or both of the calls!

Virtual Open Space Discussions: Anti-Racism and the Arts and Cultural Sector

Meredith Woolard (she/her) — Thu, 18 Jun 2020 00:48:03 GMT

(This is being posted in multiple Tessitura User Groups - please pardon the duplication.)

The world is listening and responding to social injustice across America and the Black Lives Matter movement. How can we, as arts and culture professionals, support the change that needs to happen in our organizations, and in the field? Please join Reynaldi Lindner Lolong and members of the Tessitura Community for virtual Open Space Discussions around “Anti-Racism and the Arts and Cultural Sector: A Moment for Response and Ideas.” Bring your questions and engage in meaningful discussions with your peers. This event is open to anyone in the Tessitura community.

This event takes place on Monday, June 22 at 3-4:30pm CDT. Please register in advance.

VIRTUAL OPEN SPACE DISCUSSIONS OPPORTUNITIES! Learn and share knowledge with your peers from around the globe.

Former Member — Fri, 12 Jun 2020 12:39:33 GMT

(This is being posted in multiple Tessitura User Groups - please pardon the duplication.)

The Tessitura Community has embraced the Open Space Discussions format at our global and regional conferences (TLCC, TEC and ANZTRUC) and at Regional Tessitura User Group Meetings. These events have presented wonderful opportunities for people to engage in discussions about topics that are important to them - to find others with the same concerns and share solutions.

The Tessitura Network is hosting two Virtual Open Space Discussion events on June 18th and 19th. You are welcome to participate in either (or both!).

The first event is timed to invite participation from the Western part of North America, New Zealand and Australia.

5:00pm PDT (Los Angeles) (Thursday, 18 June)

10:00am AEST (Sydney)(Friday, 19 June)

The second event is timed to invite participation from Europe and the Eastern part of North America.

2:00pm BST (London) (Friday, 19 June)

9:00am EDT (New York) (Friday 19 June)

I hope to see you on one or both of the calls!

Tessitura Virtual Networking Opportunity!

Former Member — Tue, 12 May 2020 00:40:11 GMT

Hello Tessiturians,

Many of us are missing in-person contact with our Tessitura colleagues from our own organizations, our Regional Tessitura User Groups and from Tessitura member organizations around the world. We miss seeing our like-minded friends and meeting new people. We all look forward when we can be in each other's company again. In the meantime...

I invite you to join me for a casual Tessitura Virtual Networking Open House this coming Friday, May 15^th at noon US Eastern Time – where you can catch up with folks, relax and do a bit of Virtual Networking.

Don Y

2019

Brandi Cline — Mon, 10 Dec 2018 20:16:37 GMT

Thanks to everyone who made it to the potluck today! We took some time to discuss the structure for NWATUG for 2019.

Right now, we are looking at going to a quarterly schedule, rather than every month, with a slightly longer meeting time. This will hopefully allow us to create full, meaningful, agendas as well as making it less of a drain on everyone's time over all.

Stay tuned for dates and times!

I'm excited to see what happens!

Don't Forget! Holiday Potluck!

Brandi Cline — Mon, 03 Dec 2018 15:48:38 GMT

Good Morning and happy December everyone! Can you believe the year is almost over. 😨

If you haven't already, please take a moment to RSVP for the potluck next Monday and maybe even sign up to bring some food, or drinks, or plates, or anything really. Mostly we'd just like to see all of you wonderful people and have some fun. 🙂

Also feel free to share the event with you co-workers who might not have seen these posts before. Anyone is welcome! Even if they don't use Tess on a regular basis, or at all, we'd still love to get to know them and hear their thoughts.

Happy Holidays! ☃

End Of Year Holiday Potluck!

Brandi Cline — Thu, 01 Nov 2018 14:00:18 GMT

Alright folks! Sounds like pretty much everyone is excited about having an End of Year potluck style get together!

So let's throw some dates/times out and see what we can come up with. I'm thinking maybe early December? Long enough after Thanksgiving that we're not all food-ed out, but long enough before Christmas that we're not totally over it yet. :)

Once we have a date and time picked, we'll work on figuring out the where and the what.

Happy Almost the Holiday Season!

2019 and Beyond . . . take 2

Brandi Cline — Fri, 26 Oct 2018 11:19:22 GMT

Good Morning! Turns out yesterday a little ghostie decided it would be fun to delete all posts made during a certain time frame. So. . . . I am re-posting. 🙂

Can you believe it's almost November?!?

With last week's meeting we have officially completed all "planned" TUG meetings for this year! So, what now? I thought it might be fun to find a time/place for a holiday/end of year pot luck type get together where we could all just hang out, eat some yummy treats, and start brainstorming for next year. (Similar to our very first meeting, but this time with food and fun. )

What do you think?

Survey Time!

Brandi Cline — Thu, 04 Oct 2018 14:31:58 GMT

Good Morning everyone! It's that time of year where we start to think about what we're doing and what we want to do next year. 🙂

With that in mind, please take a moment to fill out this quick survey and let us know what you think of our little NWATUG. (You may be getting an email tomorrow with the survey as well. Please only fill it out once.)

Thank you all for your time and enthusiasm.

Brandi

Don't Miss the Open Space Discussions @ TLCC2018!

Jennifer Dobrowolski — Tue, 29 May 2018 18:33:30 GMT

Hello NWATUG!

I'm on the planning committee for Open Spaces at this year's TLCC2018. Please consider attending one or more of these sessions - they made a huge difference to me last year and I gained personal insight I didn't get at the regular sessions. I know some of us going this year are new to TLCC so I want to make sure you consider attending Open Space - especially the Opening Circle on Sunday. Also - please forward this to anyone in your organization who you know is attending this year!

TLCC is fast approaching and we’re looking forward to seeing those of you attending TLCC2018 in a few weeks! "There's so much to do at the Conference so as you plan your conference experience, we want to take this opportunity to invite you be a part of Open Space Discussions."

Open Space is a wonderful opportunity for us to bring questions forward and dig deep into discovery with the community. This is our chance to explore those topics that are most-relevant and important to us. What’s that one topic that you’re most interested in diving into with colleagues from around the Network? Write that down and bring it with you to Open Space. Don’t have a topic in mind? Just bring your experience as an arts & cultural professional – your colleagues will have plenty of conversation starters you can join in on.

The Open Space Opening Circle on Sunday is when it all begins and the discussions continue throughout the week. Here’s a look at the full schedule for Open Space:

Sunday 15 July

6:00PM Opening Circle: Setting the Agenda

Monday 16 July

1:30PM, 2:30PM, 3:30PM Discussion Sessions

Tuesday 17 July

1:30PM, 2:30PM, 3:30PM Discussion Sessions

Wednesday 18 July

10.45AM, 12:15PM, 1:30PM Discussion Sessions

Thursday 19 July

9:00AM Discussion Session

10:45AM Closing Circle

Watch our video on Open Space Discussions or check out the Convener Basics resource to learn more.

Hope to see you there!

Jennifer Dobrowolski (NWATUG/Walton Arts Center) and all of the Open Space Planning Team

May 17 Meeting!

Brandi Cline — Mon, 14 May 2018 14:32:42 GMT

Good Morning All! Sorry for all the calendar invite madness!

I'm excited to see you all on Thursday in the Board Room at CB. For those of you who don't know, the Board Room is in the Library on the 3rd floor. You can access it via an elevator from the main lobby level, or come in through the admin entrance where you entered if you came to the first meeting.

Future TUG Sessions

Brandi Cline — Thu, 12 Apr 2018 14:30:29 GMT

I'd like to preface this statement with the understanding that not everyone will always be able to come to every meeting, but I think for planning purposes, it would serve us well to have a "set" schedule going forward.

I am proposing the third Thursday of each month from 4p-5p, with this first "April" meeting being an exception.

So, the schedule for the rest of the year is as follows:

May 17 -- WordFly and Tessitura + Triggered Emails

June 21 -- Retail/Concessions, QuickSale, Invoicing, Mass Refunds/Cancellations

July 12 (one week early to allow for TLCC) -- New Versions/Enhancement Requests + Roadmap: Presented by Katie Mihalka and Robert Martin

August 16 -- Campaign/Fund Structure + Finance/Accounting Reconciliation

September 20 -- T-State vs Tableau: Presented by Angela Hodges and Megan Martin, Hosted by Crystal Bridges

October 18 -- CSIs, Adding Multiple Constituents, Guest/Donor Info

November -- Facility Tours at each location, date and time TBD

December 20 -- Holiday Party

April TUG Meeting: Membership and Plans

Brandi Cline — Wed, 11 Apr 2018 15:59:21 GMT

Please select the date/time/location combination that would work best for you for our April TUG meeting in which we will discuss Memberships, Plans, and Portfolios.

Crystal Bridges

Walton Arts Center

TheatreSquared

Other

Monday, April 23 Morning/Afternoon

Thursday, April 26 Morning/Afternoon

First NWATUG Meeting!

Brandi Cline — Mon, 26 Mar 2018 19:10:24 GMT

Hello everyone! The first ever meeting of the NWATUG is tomorrow! We're all very excited here at Crystal Bridges and can't wait to meet all of our colleagues from other organizations.

That being said, Crystal Bridges is CLOSED to the public tomorrow. Therefore, if you are attending from Theatre Squared or The Walton Arts Center, please come to our administrative entrance in lower parking to access the museum. Someone will meet you in the Library and walk you down to the meeting space.

I've included a handy .pdf with instructions on how to find us . :) I look forward to seeing you all there!

communitytest.tessitura.com/.../Administration-Entrance-Directions.pdf

NWATUG Logo

Brandi Cline — Wed, 21 Feb 2018 18:37:16 GMT

Very important business alert! We need a logo!

Let's hear some ideas for what we might want our logo to look like. What screams Northwest Arkansas to you? Do we incorporate the letters NWA? What are your ideas?