https://communitytest.tessitura.com/local_tessitura_user_groups/nordic-tessitura-user-group/Regional Tessitura Community for Tessitura members located in Norway, Finland, Sweden, and Denmark.en-USTelligent Community 12 Non-Productionhttps://communitytest.tessitura.com/local_tessitura_user_groups/nordic-tessitura-user-group/f/discussion/35193/experiences-of-v16-usersFri, 23 Feb 2024 08:11:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:725e8118-7ec1-4e26-a411-c84548f22ebbJan Lierv16 - I'm interested in hearing from those who have started using it, your experience so far, pros & cons etc vs v 15 as we still use - just a few lines will do :) Thanks, Jan Lier National Theatre of Norway, Oslohttps://communitytest.tessitura.com/local_tessitura_user_groups/nordic-tessitura-user-group/f/discussion/35047/customer-survey-example-from-the-finnish-national-opera-and-ballet/91029Fri, 02 Feb 2024 15:14:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:15606898-1254-482f-b575-7f5524ed9ccdGill Tasker (she/her)Apologies - the link I sent is broken - please click here and press the download button to access the survey. Thanks.https://communitytest.tessitura.com/local_tessitura_user_groups/nordic-tessitura-user-group/f/discussion/35047/customer-survey-example-from-the-finnish-national-opera-and-balletFri, 02 Feb 2024 15:11:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:0ed4f933-1f02-4987-98e2-fb64d8f52467Gill Tasker (she/her)Hello everyone. As our follow-up from discussion at January's Nordic Community meetup, The Finnish National Opera and Ballet have kindly shared their current customer survey questions. Click the download button here to access it. This questionnaire is sent to the ticket buyers of their main stage performances after each performance, and the results are shared twice a year. For more information or questions please direct them to Ainomaija Perämäki . Thank you Aiski for sharing this great resource!https://communitytest.tessitura.com/local_tessitura_user_groups/nordic-tessitura-user-group/m/files/57834Fri, 02 Feb 2024 15:05:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:b0b36ec1-d284-4391-8719-64246f4d1058Gill Tasker (she/her)As our follow-up from conversations at January's Nordic Community meetup, The Finnish National Opera and Ballet have kindly shared their current customer survey questions. This questionnaire is sent to the ticket buyers of their main stage performances after each performance, and the results are shared twice a year. For more information or questions please direct them to Ainomaija Perämäki . Thank you Aiski for sharing this great resource!https://communitytest.tessitura.com/local_tessitura_user_groups/nordic-tessitura-user-group/f/discussion/34999/professional-development-opportunity-could-you-co-lead-the-nordic-tessitura-communityTue, 30 Jan 2024 09:54:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:037e3a15-db13-4323-84ba-d2937911617eGill Tasker (she/her)Are you looking to develop professionally and personally, and deepen your connection with Tessitura – the technology, the members, and the wider arts and culture industry? We're seeking 1 member in the Nordic region to volunteer as Community Chair to co-lead the Nordic Tessitura Community. You’ll be surprised by the impact you can have on people’s lives, careers, and institutions! The Role Tessitura members come to community groups to expand their networks, share their expertise, and connect with peers around common interests. Community Chairs volunteer their time to build and lead these groups, and host meetups that bring members together to share best practices and build relationships. You'll: - develop and refine critical leadership skills - build valuable new networks - take back tangible ideas and learnings to your work - access training and professional development opportunities - be recognised for your contribution internally at Tessitura and in the wider community … and more! Each Community Group is led by 2-3 co-chairs - you'll join Maria Girke Magnusson and Benedicte Damslora . Previous experience in group management or facilitation is not required. Tessitura provides initial onboarding, followed by on-going support and various resources. These include a dedicated Community Manager and invitations to events led by the community team, enabling you to connect with our other 140+ Community Chairs globally. Pictured above: Community Chairs at TLCC London Learn More Please visit our Get Involved page for more information about the Community Chair role. Have questions or want to learn more? Drop us an email at community@tessituranetwork.com . Apply Here Are you ready to co-chair the Nordic Tessitura Community? Then please submit your interest . We review each interest form as they are received; a Community Manager will be in touch with you via email to set up the next steps.https://communitytest.tessitura.com/local_tessitura_user_groups/nordic-tessitura-user-group/c/e/1497Thu, 25 Jan 2024 08:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:f7197330-db54-4287-b6dd-d79301a893f7Gill Tasker (she/her)Hello all - it's been a while since we met in Helsinki. Benedicte and I have been working on putting together a Nordic digital meeting at the end of January. The date and time are set for January 25 between 9:00-12:15 CET. The online meeting will be held in Teams and we ask that you please register via the red 'register' button above this information For the first session you can attend either Front of House or CRM-Marketing (9.15-10.30am) - please state in the comments below which you will attend so that Tessitura can allocate you to the right break-out room For the last session for Analytics and Insights (10.45am-12.15pm) you can use the same link, and please comment below if you plan to attend this discussion All topics on the agenda are taken from the survey completed by participants after the Nordic meeting in Helsinki. Our idea with this meet-up is to create a form of open space where the conversations are owned and driven by the participants in the discussion. The idea is that the conversations are focused on the topic set for the discussion so that it creates relevance for the participants. This means that there will be no one facilitating the conversations but the group itself; please be ready to start off the discussions by introducing yourself, your role, and organisation. Agenda We start at 9am CET, with a hello and welcome. The two following discussions will take place in different Teams rooms, between 9.15 and 10.30am. Front of house – safety, satisfaction and customer experience CRM-Marketing – with focus area, e-mail and text messages After these discussions there will be a 15 minute comfort break and then the last conversation will take place between 10.45-12.15pm. Analysis/insights, what do you do with your insights from the analyses TS-analytics, other Bi tools that include data from surveys/customer cases. And how to take the analysis/insights forward. Teams Link Click here to join the meeting Meeting ID: 271 763 015 95 Passcode: gvZrmm Hope to see you all, and we look forward to the discussions together! If you have colleagues who are not participants of this Nordic online group, please forward this invitation and get back to us about which discussions they will attend. Maria and Benedictehttps://communitytest.tessitura.com/local_tessitura_user_groups/nordic-tessitura-user-group/f/discussion/34672/digital-meet-up-25th-of-january---save-the-dateFri, 08 Dec 2023 12:30:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:c4110efe-89c1-4985-8d7e-c265e9ce32f6Benedicte DamsloraHello everyone! Hope you are all doing well. As co-chairs of this community Maria and I have been planning a digital meet-up for us, as a continuation and follow-up to our Helsinki conference. This will take place on the 25 th of January between 9.00-12.15 (CET) over zoom. There will be 4-5 discussion “rooms” with different topics, and you will be able to attend two discussions of your choice. The topics will be based on the feedback from the meet-up in Helsinki. More information to come. We will send out an official invite before Christmas with more information regarding topics, schedule and technical info, but make sure to block your calendar already now. Looking forward to “seeing” all of you in January! Have a great weekend, and speak to you soon! All the best from Benedicte and MariaCommunityhttps://communitytest.tessitura.com/local_tessitura_user_groups/nordic-tessitura-user-group/f/discussion/34492/deadline-this-thursday-apply-for-diversity-or-emerging-leader-scholarships-for-tlcc-gatesheadTue, 14 Nov 2023 15:24:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:8cacca42-72dc-4177-ab1a-4016d7de68dbGill Tasker (she/her)Hello all! Our scholarship application period for TLCC Gateshead (5-6 March 2024) closes this Thursday 16th. Please help us spread word and pass this on to any members of your team who may be interested. We have five scholarships available: x3 Diversity x2 Emerging Leader Scholarships will cover the full conference registration fee, but awardees will be responsible for their own travel expenses and lodging. Applications coupled with letters of recommendation are due by COB Thursday 16th November - more details regarding eligibility and online application links can be found on our website here . If you have any questions please email scholarships@tessituranetwork.com or direct them to me personally. Many thanks - we look forward to receiving your applications!https://communitytest.tessitura.com/local_tessitura_user_groups/nordic-tessitura-user-group/f/discussion/33908/prospect2/88605Thu, 28 Sep 2023 08:21:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:49079ccc-eb2e-4491-ab13-e5295f15188cN JensenHi Benedicte Damslora We are also looking into P2 just to see if the match is better. Currently, my concerns are that P2 is in the US and that the SMS part of the system is a different partner. Also we are trying to book a date with Erik at Malmö Stadsteater to get a better insight, to how it is to work with the system, and the challenges they see with P2. But P2 is a white lable solution of Active Campaign, which I have heard good things about. So essentially we are looking to get the same answershttps://communitytest.tessitura.com/local_tessitura_user_groups/nordic-tessitura-user-group/f/discussion/33908/prospect2/88501Mon, 25 Sep 2023 10:01:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:ff390fc2-8033-4c97-9e5e-cf959b7ce83cBenedicte DamsloraHi Jenny! Thank you. Great to hear that you are happy with the system. I am in contact with Erik Roman at your organization over email regarding this. Really looking forward to hearing more from him about how you are using the system, and what benefits it has. I will put together some info afterwards and share it, so you all can take part of it. But for anyone interested I can recommend to start with a demo with Prospect2. Have a great day all of you!https://communitytest.tessitura.com/local_tessitura_user_groups/nordic-tessitura-user-group/f/discussion/33908/prospect2/88475Fri, 22 Sep 2023 16:08:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:1caf1e55-b559-4108-9b19-436b6d719e5dJenny BangHi everybody! As Sofie said, we at Malmö Stadsteater are using Prospect2 and have been since it was launched. (We used Mail2 before, and the system has been upgraded and renamed to more of a marketing automation system.) We are very happy with the system and are happy to share and answer any questions.https://communitytest.tessitura.com/local_tessitura_user_groups/nordic-tessitura-user-group/f/discussion/33908/prospect2/88387Wed, 20 Sep 2023 13:21:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:2edd9853-e713-4433-842f-11247beb39c7Maria Girke MagnussonHi Benedicte and Liisa, We are using Activity stream and are having same issues as mention in the discussions. We have started to evaluate the system and scan the market for something similar. Same goes with Wordfly. All the best from Malmöhttps://communitytest.tessitura.com/local_tessitura_user_groups/nordic-tessitura-user-group/f/discussion/33908/prospect2/88259Fri, 15 Sep 2023 10:42:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:17eed5c8-2bd0-426e-990f-3392eae024dbBenedicte DamsloraDear Martin, Thank you for responing to my question. Also good to have that input regarding Agillic. I posted the same question in the Email Strategy community. There is a longer discussion going on (+) Prospect2 vs Wordfly - Discussions - Email Strategy Tessitura Community - Tessitura Network . Even though the Nordics maybe of the most interest there is some good answers there as well. Have a great weekend! /Benedictehttps://communitytest.tessitura.com/local_tessitura_user_groups/nordic-tessitura-user-group/f/discussion/33908/prospect2/88258Fri, 15 Sep 2023 10:39:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:db49d7ca-e0fa-4e4e-8877-d6b6b03994f7Benedicte DamsloraThank you Sofie :)https://communitytest.tessitura.com/local_tessitura_user_groups/nordic-tessitura-user-group/f/discussion/33908/prospect2/88257Fri, 15 Sep 2023 10:37:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:cb5e0240-29c6-4a45-ba18-b1faefc4013bBenedicte DamsloraHi Liisa, Hope all is well with you in Finland! Thank you for fowarding Tuike's respone. I posted the same question in the Email Strategy Community Group. There I got some answers also regarding ActivityStream (+) Prospect2 vs Wordfly - Discussions - Email Strategy Tessitura Community - Tessitura Network . Seems like people are not so happy with ActivityStream in the discussion there. Lack of conditional blocks for example. I'll keep posting if I hear some more! All the best, Benedictehttps://communitytest.tessitura.com/local_tessitura_user_groups/nordic-tessitura-user-group/f/discussion/33908/prospect2/88256Fri, 15 Sep 2023 07:36:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:13196da3-a8e0-4aff-87a1-7b0e08e8af74Liisa RiekkiHei! I´m forwarding Tuike´s response. Br, Liisa Greetings from Helsinki! In the Finnish National Opera and Ballet we are currently using Wordfly but looking to switch it to another service. We asked demos from Prospect2 and Activity Stream and they both seem to be good options. I also asked from Malmö about their experiences from using Prospect2, and I understood that they are happy using it. But me and my colleagues would also be interested in hearing other experiences from both of these two platforms. With kind regards, Tuike Lehko / Communications Specialist (Marketing and customer communcations)https://communitytest.tessitura.com/local_tessitura_user_groups/nordic-tessitura-user-group/f/discussion/33908/prospect2/88181Thu, 14 Sep 2023 09:09:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:b21a4e40-153e-465e-912e-b78f791d3620Sofie ÅströmHi! Yes! We are using P2 and Malmö Opera aswell.https://communitytest.tessitura.com/local_tessitura_user_groups/nordic-tessitura-user-group/f/discussion/33908/prospect2/88180Thu, 14 Sep 2023 07:19:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:6761b67b-edfe-4d2b-8c16-2d8cef05c7c6Martin HavnDear Benedicte I wish I could help, but we've made the switch from Wordfly to Agillic, and built a custom integration to make the systems talk. But frankly, it is not a perfect solution, as I understand our marketing team, and we're still struggling with getting open, click and conversion data integrated with sales data. So we're also curious about any experiences with Prospect2 as a system. I believe the Malmö consortium have considered the switch too? All the best from Copenhagen Martinhttps://communitytest.tessitura.com/local_tessitura_user_groups/nordic-tessitura-user-group/f/discussion/33908/prospect2Wed, 13 Sep 2023 14:21:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:0cb87d79-de2a-4066-871c-d071f598b6b2Benedicte DamsloraHello Nordic Community! As some of you know I work with CRM at the Royal Swedish Opera. We are considering changing from Wordfly to Prospect2 at the moment, as we see many limitations in wordfly when it comes to marketing automation, segmentation and so forth. So, I would like to know if any of you are using Prospect2? What are your experiences with that, what functionality are you using and why did you choose Prospect2? It would be of great value to us to hear about this. I do know that a few of you are using it and I will be in contact over email. Wishing you all a great day! All the best from Stockholm!