Discussions - Recent Threads

TLCC call to present proposals is open! Details in post:

Laura House — Fri, 22 Mar 2024 22:03:54 GMT

Hello all!!

Here is a reminder from Meredith Woolard (she/her) about TLCC Washington in August!

All are welcome to submit presentation proposals, no matter your experience with Tessitura. Presenters will receive a 25% discount on the conference registration fee, and support will be available to help you prepare your presentation. Session proposals are due by Wednesday, 10 April. Learn more and submit your ideas.

Here is some helpful, general information about TLCC Washington, D.C.:

Dates and location:

TLCC Washington, D.C. will take place Sunday, 11 August through Wednesday, 14 August at the Gaylord National Resort & Convention Center.

Registration information:

Registration opens Tuesday, 30 April.
Early bird registration $1,595 through 31 May
Regular registration $1,745 through 12 July
Last call registration $1,995 through 6 August

Virtual Viewing Pass option:

A Virtual Viewing Pass will include live access to all general sessions and 48 concurrent breakout sessions, as well as recordings of those sessions.
Registration for the Virtual Viewing Pass is $575 through last call on 6 August.
On demand access to conference content after the conference is $625.

Helpful TLCC Washington, D.C. web pages:

TLCC Washington, D.C.: TLCC Washington, D.C.
Registration info: Registration
Hotel info: TLCC Washington, D.C. Hotel & travel
Call for presenters info: Call for Presenters

Need to get a couple of community meetups on the calendar, please send me an email if you would like to host. Lhouse@kauffmancenter.org

Thanks!!

Donate2 Integration and Ack Letters - How do YOU do it?

Keri Noerrlinger — Fri, 01 Mar 2024 22:10:45 GMT

Hey there friends!

For those of you that are integrated with D2, I'm hoping you can share with me how you manage the ack letter process between what D2 does electronically, and what you do in house either electronically or via usps.

We've just started our integration with D2 at the Museum and Memorial (I've worked with them before, but on a limited basis and it's been a while).

For example:

Have you set up specific appeals that you then don't let trigger ack letters for so that only D2 is sending the ack?

Do you create a list of Channel=D2 that you suppress when you run your ack letters reports?

Do you do something magical I haven't even thought of yet?!

TIA,

Keri

PS: My Subject Line sounds like the name of a TLCC session... :)

Today, the application period for the Community DEAI Advisory Committee is open!

Laura House — Thu, 19 Oct 2023 22:23:56 GMT

Today, the application period for the Community DEAI Advisory Committee is open!

For 2024, Tessitura will seat 4 new members on the committee to join 4 current members (Chloe Burton, Clayton Dickson, Carlos García León, and Shenette Swan). They are seeking a broad range of representation and lived experiences, including a representative from Australia/New Zealand, to join in this work.

Commitment

Committee members will serve a two-year term beginning in January 2024. Members are expected to:

Attend and contribute to six meetings held bi-monthly each year (length of meetings ranges from 90 minutes to two hours)
Respond to group emails and collaborate asynchronously in online forms and documents
Participate in DEAI content curation and/or creation meetings
Participate in Tessitura affinity groups as a co-chair of a group or active participant
Monitor the DEAI Forum and respond to forum posts
Agree to and follow our code of conduct for community leaders
Compensation for time and emotional labor will be US$500 per year, paid bi-annually. To learn more about the advisory committee’s aims and structure, please review our charter.

Eligibility

To be eligible for the advisory committee, members must:

Be an employee at a Tessitura member organization
Have participated in the Tessitura community for at least six months. This could involve contributing to forum discussions, attending community group events, and/or attending a Tessitura Learning & Community Conference
Have at least six months of experience at an organization live with Tessitura

Applications close on Thursday, November 9. Full details about the application and review process are available here.

Good luck to those who apply!

Laura

Attending TLCC 2023 Orlando? Look for the conference app to drop this afternoon!

Laura House — Mon, 24 Jul 2023 17:42:10 GMT

Hi Kansas City Tessitura Community,

If you are attending TLCC 2023 Orlando, watch for an email this afternoon from Tessitura. It'll have the conference app (Swapcard) which you can use to register for space limited sessions such as a tour of the conference facility on Sunday and hands-on workshops for Tessitura Analytics and you can add non space limited sessions to create your personal calendar. Drop a comment below if you will be there, and find me and say Hello! to me at the Mix & Meet on Monday evening. You can find me at the Central US location from 6:00-6:50 and IT and Developers from 7:00-8:00pm. This year there will also be Quiet tables during dining hours for those who need to recharge. Mix & Meet is a fun opportunity to get to know others in the Tessitura Community.

Looking forward to seeing many of you in two weeks!

Laura

KC Tessitura Community Meetup Planning

Ken McClain — Wed, 26 Apr 2023 18:25:32 GMT

Hi everyone,

We would love to have a Kansas City area meetup in early to mid-June. To do so, we will need to secure a host organization with room for 50-ish people.

Laura and I will take up the torch of content, assist with scheduling and handle communications with all of the attendees, so your time commitment is relatively minimal.

Bringing this group to your organization is also a great way to get some visibility and gain those word-of-mouth communications we all love. If you are interested, you can simply respond here or contact me at ken.mcclain@kcstarlight.com.

Thanks and hope to see you all soon!

Ken

Upcoming Community Meetups?

Katherine Tolbert — Fri, 14 Apr 2023 14:55:25 GMT

Hey there Laura and all our colleagues across Kansas City!

I was wondering if there is any plan for another community meetup in the coming months. For those of us unable to go to TLCC this year, it would be great to have a chance to network again and talk shop on programming. I'm also thinking ahead to our summer internship season and thought it'd be a great opportunity to give our respective interns a chance to come together as well. Hope everyone's been well, and best of luck preparing for your busy summer calendars!

Tessitura Learning Conference and Community (TLCC) 2023 Call for Presenters

Laura House — Thu, 02 Mar 2023 21:22:50 GMT

Hello!

The Call for Presenters for TLCC 2023 is now live! It will be open until April 11th. You can click on the link to submit your idea for a presentation.

Also, new for this year: Tessitura's Learning team is hosting an info session for anyone interested in learning more about the call for proposals process. This virtual event will be held March 16 at 11am EDT. Learn more and register here: https://www.tessituranetwork.com/Items/Videos/Webinars/2023/Info-Session-Call-for-Proposals.

Laura

Could someone give me a tour of Kaufman PAC Mar 22nd?

Shelley Espinoza — Mon, 27 Feb 2023 17:11:01 GMT

Hello,

My family and I are going to KC for spring break the wk of Mar 19th. Would it be possible for someone to give me a behind the scenes tour of Kaufman PAC? I haven't been back since I graduated from UMKC in 1999, and worked at Central Ticket Office (now the Rep Box Office). I'm now the Ticketing System Administrator at Missouri Botanical Garden. Thanks in advance!

TLCC 2022 Denver Neighborhood Networking Kansas City Tessitura & St Louis Tessitura Community User Groups Meetup

Laura House — Wed, 27 Jul 2022 22:05:09 GMT

Hello!

If you are going to be at TLCC in Denver next month, mark your schedule to join us for Neighborhood Networking. We will be gathering for a reception on Monday night (8/15) from 5:30 - 6:25.

Looking forward seeing you all there!

All the Best,

Laura House

Comp Tickets to KCRep

Michelle Blaine — Mon, 25 Apr 2022 21:36:56 GMT

Folks,

For our last show of the 21-22 Season we would like to offer the Kansas City Tessitura Community 2 free tickets to our production of The Old Man and The Old Moon. Comp tickets are available for May 4, 5, 7, & 8, 2022

For a description and link to the event page go to The Old Man and the Old Moon – KCRep

Use promo code MOONLIGHT on our TNEW site to redeem this offer.

Hope to see you there.

Michelle Blaine

Manager of Information Services

KCRep Theatre

Development Manager, Membership, Nelson-Atkins Museum of Art

Nicole Eubanks — Tue, 08 Feb 2022 17:54:22 GMT

Hey KC TUG,

I am on the hunt for the next Development Manager of Membership here at the museum. Send me a note if you're interested or can connect me with someone who is!

Development Manager, Membership

Under the direction of the Development Director, Membership the Development Manager, Membership is responsible for managing renewal and upgrade strategies, stewardship/benefit fulfillment operations for members that give $70-$500 annually. Additionally, it oversees the annual fund solicitation efforts for donors that give up to $9,999. Must utilize data analytics to inform strategies for acquisition and upgrade initiatives for membership growth to achieve an annual goal of $1,200,000 annually.

Salary Range: $52,200 - $58,770 per year

Learn more about the role here: https://nelson-atkins.org/careers-internships/

Questions? Email Nicole Eubanks: neubanks@nelson-atkins.org

Job opportunity - Nelson-Atkins Museum of Art!

Marissa Todd (Past Member) — Wed, 26 Jan 2022 21:12:47 GMT

Hi all,

One of our colleagues is moving on to work for Tessitura so we have an opening in Development Operations for a research analyst. This person will be a super-user of Tessitura, cross-trained on all gift processing and data entry standards, as well as work on analytics and prospect research. Please share with interested colleagues. Happy to answer any questions.

https://nelson-atkins.org/careers-internships/

Sincerely,

Marissa Todd, JD

(she/her/hers) What's this?

Development Director, Operations

The Nelson-Atkins Museum of Art

816.751.0429

LOKC-Senior Manager of Ticketing and Patron Services

Gregory Campbell — Mon, 21 Jun 2021 19:10:52 GMT

Hello Kansas City Friends,

We are looking for a new Senior Manager of Ticketing and Patron Services at Lyric Opera of Kansas City. I'm including some information below, feel free to reach out to me should you have any questions at gcampbell@kcopera.org. Full job description and application instructions can be found at https://kcopera.org/about/employment/

Thanks,
Greg

About the Company: Located in the heart of Kansas City’s Crossroads Arts District, Lyric Opera creates transformational opera experiences through its performances and through its outreach and education initiatives. It develops talent, repertoire, programs, and productions that bring the best of Lyric Opera of Kansas City to the world. The Company mounts productions that enrich the community it serves, and as well reflects the highest artistic standards of the profession. Lyric Opera offers innovative programs designed to further music and arts education both in schools and in the community. These programs, as well as its innovative productions of classic and contemporary operas, make Lyric Opera of Kansas City indispensable to the community.

The Company is based at the Richard J. Stern Opera Center located in the Crossroads Arts District of downtown Kansas City. The Opera Center includes the Beth Ingram Administration Building, where the Company’s offices are based above a 4000 square foot area for set storage, and the Michael and Ginger Frost Production Arts Building, housing space for Second Stage Performances, rehearsals, set construction and painting, prop storage, costume shop, and vocal coaching rooms.

About the Position: The Senior Manager of Ticketing & Patron Services is a senior member of the Ticketing & Patron Services Team. The Senior Manager of Ticketing & Patron Services will provide patron satisfaction through excellent customer service and is charged with training and supervising ticketing and patron services representatives. This position coordinates issues related to front-of-house and ticketing at both the Kauffman Center for the Performing Arts and performances at the Michael and Ginger Frost Production Arts Building and represents Lyric Opera of Kansas City and is responsible for Consortium communications which includes serving on Consortium committees as needed. Builds and maintains all company events in Tessitura according to Consortium standards. Other duties include maintaining departmental budget, ticketing staff scheduling and payroll, database management, and maintaining the phone system for the Company.

Required Competencies:

Ability to collaborate with staff, professional colleagues, and supporters.
Excellent written and verbal communication skills.
Proficiency with Tessitura database software
Proficiency in Microsoft Office (including Word, Excel, Outlook, and Power Point)

Required Education and Experience:

Bachelor’s degree in Marketing, Arts Administration, or closely related field
Minimum of five years of experience in sales and customer service

Lyric Opera of Kansas City seeks a diverse talent pool affording equal opportunity to all candidates without regard to race, color, age, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Candidates should submit a cover letter, resume, and salary requirements to HR@kcopera.org. Please type “Senior Manager of Ticketing & Patron Services” in the subject line. Lyric Opera of Kansas City offers competitive compensation with a rich, varied benefits package. Qualified candidate must pass a background screening. Review of applications will begin immediately and continue until the successful candidate has been selected. NO CALLS please.

Kansas City Tessitura Community - planning for a July community group event

Meredith Woolard (she/her) — Mon, 14 Jun 2021 17:34:49 GMT

Hi Kansas City Tessitura friends!

Laura House, Chair of the Kansas City Tessitura Community, is making plans for a community group event for mid-July. She's got a great line-up in the works, including speakers from the Nelson-Atkins Museum of Art and the National World War I Museum & Memorial.

There's a possibility that this event could be hosted in-person, rather than virtually, so we wanted to get a feel for everyone's preferences. Do you prefer to meet in-person or virtually as a group? Please take a quick moment to respond to our poll.

[Please visit the site to access the poll]

Thank you!

Continuing our Virtual Open Space Discussions on Anti-Racism and the Arts & Cultural Sector

Meredith Woolard (she/her) — Thu, 16 Jul 2020 17:47:05 GMT

(This is being posted in multiple Tessitura User Groups - please pardon the duplication.)

The world is listening and responding to social injustice across America and the Black Lives Matter movement. Last month we gathered via Virtual Open Space Discussions to discuss how we, as arts and culture professionals, can support the change that needs to happen in our organizations and in the field.

Please join us as we continue these conversations in another round of Virtual Open Space Discussions. Bring your questions and engage in meaningful discussions with your peers around our theme “Anti-Racism and the Arts and Cultural Sector: A Moment for Response and Ideas, Continued.” This event is open to anyone in the community. Feel free to spread the word and invite your colleagues to join us.

This event takes place on Monday, July 20 at 3-5:30pm EDT. Please register in advance.

VIRTUAL OPEN SPACE DISCUSSIONS OPPORTUNITIES! Continue the conversations with your peers from around the globe.

Meredith Woolard (she/her) — Wed, 08 Jul 2020 00:58:16 GMT

(This is being posted in multiple Tessitura User Groups - please pardon the duplication.)

The Tessitura Community has embraced the Open Space Discussions format at our global and regional conferences (TLCC, TEC and ANZTRUC), at Regional Tessitura User Group Meetings and, most recently, via virtual sessions. These events have presented wonderful opportunities for people to engage in discussions about topics that are important to them - to find others with the same concerns and share solutions.

The Tessitura Network is hosting two Virtual Open Space Discussion events on July 16th (July 17th AEST). You are welcome to participate in either (or both!).

The first event is timed to invite participation from Europe and the Eastern part of North America.
2:00pm BST (London) (Thursday, 16 July)
9:00am EDT (New York) (Thursday, 16 July)

The second event is timed to invite participation from the Western part of North America, New Zealand and Australia.
4:00pm PDT (Los Angeles) (Thursday, 16 July)
9:00am AEST (Sydney) (Friday, 17 July)

I hope to see you on one or both of the calls!

Virtual Open Space Discussions: Anti-Racism and the Arts and Cultural Sector - A Moment for Response and Ideas

Meredith Woolard (she/her) — Thu, 18 Jun 2020 00:37:37 GMT

(This is being posted in multiple Tessitura User Groups - please pardon the duplication.)

The world is listening and responding to social injustice across America and the Black Lives Matter movement. How can we, as arts and culture professionals, support the change that needs to happen in our organizations, and in the field? Please join Reynaldi Lindner Lolong and members of the Tessitura Community for virtual Open Space Discussions around “Anti-Racism and the Arts and Cultural Sector: A Moment for Response and Ideas.” Bring your questions and engage in meaningful discussions with your peers. This event is open to anyone in the Tessitura community.

This event takes place on Monday, June 22 at 3-4:30pm CDT. Please register in advance.

VIRTUAL OPEN SPACE DISCUSSIONS OPPORTUNITIES! Learn and share knowledge with your peers from around the globe.

Former Member — Fri, 12 Jun 2020 12:29:37 GMT

(This is being posted in multiple Tessitura User Groups - please pardon the duplication.)

The Tessitura Community has embraced the Open Space Discussions format at our global and regional conferences (TLCC, TEC and ANZTRUC) and at Regional Tessitura User Group Meetings. These events have presented wonderful opportunities for people to engage in discussions about topics that are important to them - to find others with the same concerns and share solutions.

The Tessitura Network is hosting two Virtual Open Space Discussion events on June 18th and 19th. You are welcome to participate in either (or both!).

The first event is timed to invite participation from the Western part of North America, New Zealand and Australia.

5:00pm PDT (Los Angeles) (Thursday, 18 June)

10:00am AEST (Sydney)(Friday, 19 June)

The second event is timed to invite participation from Europe and the Eastern part of North America.

2:00pm BST (London) (Friday, 19 June)

9:00am EDT (New York) (Friday 19 June)

I hope to see you on one or both of the calls!

Tessitura Virtual Networking Opportunity!

Former Member — Tue, 12 May 2020 00:31:12 GMT

Hello Tessiturians,

Many of us are missing in-person contact with our Tessitura colleagues from our own organizations, our Regional Tessitura User Groups and from Tessitura member organizations around the world. We miss seeing our like-minded friends and meeting new people. We all look forward when we can be in each other's company again. In the meantime...

I invite you to join me for a casual Tessitura Virtual Networking Open House this coming Friday, May 15^th at noon US Eastern Time – where you can catch up with folks, relax and do a bit of Virtual Networking.

Don Y

Promo code for KC TUG members

Michelle Blaine — Tue, 10 Mar 2020 14:20:50 GMT

If any of you would like to see one of the remaining shows at KCRep this season you can use promo code INDUSTRY at ticketing.kcrep.org. The code is good for Frankenstein: A Ghost Story, Legacy Land, or Noises Off for $20 tickets. We do ask that the code not be shared outside the group.

Michelle Blaine

Manager of Information Services

KCRep Theatre

Job Opening Nelson-Atkins Msueum of Art- Specialist, Information and Ticketing

Ashley Lucas — Mon, 09 Mar 2020 21:42:39 GMT

Hey Everyone, The Nelson-Atkins Museum of Art in Kansas City is looking for a new Specialist for Information and Ticketing. This position will work directly with the public via phone and online, working directly in the CRM Software, Tessitura. Performance Setup, Gift Entry, and lots of opportunities to learn how we use Tessitura and solve common to complex problems! We are a fun team and would love for you to reach out to anyone who might be able to help us!

Feel free to reach out if you have any questions about it!

For more information and to apply Click Here.

Analytics Dashboards

Mike Dorsey (Past Member) — Mon, 04 Mar 2019 22:05:15 GMT

Has anyone in the group created a custom dashboard using Analytics that they could share? We're in the process of trying to recreate our last dashboard, but have found that not all of the pieces are contained in Analytics out of the box (i.e. social media metrics). Has anyone else experienced a similar issue when creating a custom dashboard for you organization?

Thanks for a great night at the Nelson-Atkins!

Ashley Lucas — Fri, 02 Nov 2018 18:24:59 GMT

Open Space Discussions @ TLCC2018

Kelsey DeGreef — Tue, 12 Jun 2018 15:32:08 GMT

Hello KCTUG

TLCC is fast approaching and we’re looking forward to seeing those of you attending TLCC2018 in a few weeks! "There's so much to do at the Conference so as you plan your conference experience, we want to take this opportunity to invite you be a part of Open Space Discussions."

Open Space is a wonderful opportunity for us to bring questions forward and dig deep into discovery with the community. This is our chance to explore those topics that are most-relevant and important to us. What’s that one topic that you’re most interested in diving into with colleagues from around the Network? Write that down and bring it with you to Open Space. Don’t have a topic in mind? Just bring your experience as an arts & cultural professional – your colleagues will have plenty of conversation starters you can join in on.

The Open Space Opening Circle on Sunday is when it all begins and the discussions continue throughout the week. Here’s a look at the full schedule for Open Space:

Sunday 15 July

6:00PM Opening Circle: Setting the Agenda

Monday 16 July

1:30PM, 2:30PM, 3:30PM Discussion Sessions

Tuesday 17 July

1:30PM, 2:30PM, 3:30PM Discussion Sessions

Wednesday 18 July

10.45AM, 12:15PM, 1:30PM Discussion Sessions

Thursday 19 July

9:00AM Discussion Session

10:45AM Closing Circle

Watch our video on Open Space Discussions or check out the Convener Basics resource to learn more.

Hope to see you there!

Open Space Planning Team

Online Donations with TNEW

Mike Dorsey (Past Member) — Tue, 10 Apr 2018 23:11:32 GMT

Can any TNEW users in the group give me an idea of what implementation of TNEW has done for their organization's online giving? Have donations increased/decreased since you went live? What has been your experience?

Thank you for your insight!