https://communitytest.tessitura.com/local_tessitura_user_groups/dc_tessitura_users/The DC Tessitura Community is a regional group of Tessitura members from the greater Washington, DC area; encompassing all business areas including Development, Education, Finance, IT, Marketing, and Ticketing.en-USTelligent Community 12 Non-Productionhttps://communitytest.tessitura.com/local_tessitura_user_groups/dc_tessitura_users/f/dc_tessitura_users-forum/35571/april-3rd-post-meetup-discussionWed, 03 Apr 2024 15:29:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:d83120b7-647c-4383-9e7d-55d4c88e1bd4Ashleigh ArringtonHi everyone - thank you so much for the awesome turnout and robust discussions! First - the meetup survey is here: https://forms.office.com/r/qD6VTkfkEy We'd love to know what you liked, what you didn't like, and if your organization would be interested in hosting a physical location for our next meetup! Your responses will go straight to Sara, Sarah, and I! Second - there were some awesome discussions regarding fraud prevention strategies and tips! If you had a question in the chat that we didn't get to or couldn't fully discuss, feel free to leave it below and/or include your email address for some further discussion. (I think you also have the ability to make your own forum posts if you're so inclined!) Thank you all once again, I look forward to building this community with everyone!https://communitytest.tessitura.com/local_tessitura_user_groups/dc_tessitura_users/c/e/1559Wed, 03 Apr 2024 14:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:e5f4eb11-5f3f-4c4c-bc94-ca3eb3e6fafeAshleigh ArringtonHi everyone! For our first meeting of 2024, we're going to have a virtual meeting with a presentation from two Tessitura staff members entitled " It's not always bots: Practical ways to reduce fraud and unauthorized resales." The presentation runs approx. 30-45 minutes. The session will be on April 3rd at 10:00am Eastern. Feel free to drop by for as long as or a little as you can, we'll be sure to post some notes to the community forum afterwards. After the presentation we will have some time for general chatting and some topic-based discussions and troubleshooting! See the full description of the session below plus RSVP and zoom information. To RSVP please click the red 'register' button on the top right of the screen. Let us know if you have any questions or topics you specifically want to discuss! We're looking forward to meeting with you all! "Learn more about our shared responsibility for preventing fraud, what trends and patterns we're seeing in our industry and what tools Tessitura has to support you. You’ll discover what fraud prevention options are available to you, how to implement them and the impact those options might have on your business." Topic: DC Tessitura Community Meetup, April 2024 Time: Apr 3, 2024 10:00 AM Eastern Time (US and Canada) Join Zoom Meeting https://tessituranetwork.zoom.us/j/88988707961?pwd=MoO6aJIupilLMOe7fhCn0NkJuKxcnr.1 Meeting ID: 889 8870 7961 Passcode: 160341DC Tessitura CommunityDCTUGhttps://communitytest.tessitura.com/local_tessitura_user_groups/dc_tessitura_users/b/dc_tessitura_users-blog/posts/first-meetup-of-2024Mon, 11 Mar 2024 20:19:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:0ac958e0-31e2-4ce8-998b-e65b585d6b47Ashleigh ArringtonHi everyone! We hope that your 2024 has gotten off to a good start. We've setup our next meetup, which will be virtual on April 3rd at 10am. Please see the event link here: https://community.tessitura.com/local_tessitura_user_groups/dc_tessitura_users/c/e/1559 We'll have a presentation about fraud prevention from Tessitura, followed by a lean coffee/topic based discussion. So be sure to bring your head-scratching conundrums and questions. We'd love for you to join us!https://communitytest.tessitura.com/local_tessitura_user_groups/dc_tessitura_users/b/dc_tessitura_users-blog/posts/get-to-know-your-community-chairsThu, 22 Feb 2024 16:44:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:025862ee-8480-43d7-8a08-984dc5917986Sara BroderickHello DC Community! With the start of the year, we've had some changes to the DC Community Chairs and I am thrilled to welcome Ashleigh Arrington and Sarah Straub as the new co-chairs of the DC Tessitura Community group. While we are working on planning our next event, we thought it would be fun to introduce ourselves! Sara Broderick: Some of you may already know me, and some of you may know me by my previous name, Sara Hoffman (I got married last year). My pronouns are she/her and I am the Deputy Director of Marketing, Digital Media at Signature Theatre and have been at Signature since November 2017 in a couple different roles. A few of my favorite things include puzzles, snow, dogs, baking and The Muppets. Hope to see a lot of you at our next meetup - to be announced soon! Ashleigh Arrington: I’m Ashleigh, the Database and Analytics Senior Manager at Imagination Stage! My pronouns are she/her. I enjoy going to museums, playing guitar, and drinking good cups of coffee. I’m a lifetime Jacksonville Jaguars fan (for better or for worse haha) and I’m always down to talk all things NFL! I’m really looking forward to working together with this awesome community! Sarah Straub: Hello! I'm Sarah, the Associate Director of Marketing at Olney Theatre Center. My pronouns are she/her. I've been working in arts marketing since 2014 and have been using Tessitura since 2016. In my spare time I love traveling, theme parks, crocheting, and photography. I am thrilled to be working alongside Sara and Ashleigh and looking forward to connecting with all of you this year!https://communitytest.tessitura.com/local_tessitura_user_groups/dc_tessitura_users/f/dc_tessitura_users-forum/34651/could-you-be-a-new-leader-for-the-dc-tessitura-communityWed, 06 Dec 2023 18:21:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:aa96db58-ac88-42cf-b771-8d6c705d4006Meredith Woolard (she/her)Are you looking to develop professionally and personally, and deepen your connection with Tessitura – the technology, the members, and the wider arts and culture industry? We are seeking 1-2 members to volunteer as Community Chairs and co-lead the DC Tessitura Community in 2024. You’ll be surprised by the impact you can have on people’s lives, careers, and institutions! The Role Tessitura members come to community groups to expand their networks, share their expertise, and connect with peers around common interests. Community Chairs volunteer their time to build and lead these groups, and host meetups that bring members together to share best practices and build relationships. You'll: - develop and refine critical leadership skills - build valuable new networks - take back tangible ideas and learnings to your work - access training and professional development opportunities - be recognized for your contribution internally at Tessitura and in the wider community … and more! Each Community Group is led by 2-3 co-chairs. Previous experience in group management or facilitation is not required. Tessitura provides initial onboarding, followed by on-going support and various resources. These include a dedicated Community Manager and invitations to events led by the community team, enabling you to connect with our other 150+ Community Chairs globally. Pictured above: Community Chairs at TLCC Orlando Learn More Please visit our Get Involved page for more information about the Community Chair role. Have questions or want to learn more? Drop us an email at community@tessituranetwork.com . Apply Here Are you ready to co-chair the DC Tessitura Community? Then please submit your interest . We review each interest form as they are received; a Community Manager will be in touch with you via email to set up the next steps.https://communitytest.tessitura.com/local_tessitura_user_groups/dc_tessitura_users/c/e/1437Tue, 05 Dec 2023 21:30:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:82f5e661-d6ba-4c61-914d-4fa342a40f93Sara BroderickJoin DC Tessitura Community Members for our next meetup at Signature Theatre! At this meetup, it's a show and tell! Show us something you've worked on lately that you're proud of, or teach your fellow community members your favorite quick tips and tricks. Presentations can be as detailed or simple as you'd like them to be, and presenters will be entered in a raffle for some Tessitura prizes. Send your presentations to hoffmans@sigtheatre.org and we will have them ready for you. Got problems but no solutions? Bring those too! After the presentations we will use the remaining time for general discussion and get some group ideas going. If you're interested in sticking around after the meeting, continue the conversation with your fellow members down at Ali's Bar before the 7:30 performance of Ragtime . Signature is offering 50% off tickets to the 12/5 evening performance of Ragtime . Offer is valid for 1 ticket per DCTC member, subject to availability. Click here or use promo code RAGTIMEDCTC Parking is free in Shirlington. Recommended: Randolph Square Garage (2850 S. Randolph Street)https://communitytest.tessitura.com/local_tessitura_user_groups/dc_tessitura_users/b/dc_tessitura_users-blog/posts/survey-for-next-dc-tessitura-group-meetupThu, 05 Oct 2023 16:46:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:4aa1ab0f-baba-4b03-b11a-a58efb130662Sara BroderickHello DC Tessitura Community! We are looking at planning our next get together and we want to hear from you! Please fill out this survey to let us know what would be most interesting for you/your organization for our next meeting. Hoping to schedule the meetup for sometime in November before all the holidays kick in. Can't wait to hear from you and see you soon! Thanks, Sara (survey url to copy and paste in case the other link doesn't work: https://forms.office.com/r/fCH0WWj2sv )https://communitytest.tessitura.com/local_tessitura_user_groups/dc_tessitura_users/f/dc_tessitura_users-forum/32723/tomorrow---analytics-show-tell/85186Fri, 14 Apr 2023 16:37:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:843a1268-78ca-497c-a8c9-dc774971d95cSara BroderickFor those who attended today, if you have a couple minutes we'd love your feedback in this short survey! DC Tessitura Community Analytics Show & Tell Surveyhttps://communitytest.tessitura.com/local_tessitura_user_groups/dc_tessitura_users/f/dc_tessitura_users-forum/32723/tomorrow---analytics-show-tell/85185Fri, 14 Apr 2023 16:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:b5719a89-d253-4258-8f27-e80cc77597b4Sara BroderickThank you all for joining today! Here is the dash file for my New Customers dashboard. Let me know if you have any questions or issues importing it! communitytest.tessitura.com/.../NewCustomers.dashhttps://communitytest.tessitura.com/local_tessitura_user_groups/dc_tessitura_users/f/dc_tessitura_users-forum/32723/tomorrow---analytics-show-tell/85184Fri, 14 Apr 2023 15:41:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:36f91b60-cf1d-4ea9-b7c9-3f20944b31ccGabrielle FrascoCan't remember who shared in the meeting (thank you!), but here's that sales pacing dash forum link: https://community.tessituranetwork.com/topical_groups/analytics-coffee/f/discussions/30795/sales-pacing-chart---inputting-goals-budgets If anyone who presented today feels like sharing their .dash files, I'd love to see them!https://communitytest.tessitura.com/local_tessitura_user_groups/dc_tessitura_users/c/e/1236Fri, 14 Apr 2023 15:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:03dc7892-8741-417c-b1ed-1c936399ae7aSara BroderickHello DC Tessitura Community! Join us for a virtual meetup featuring an Analytics Show and Tell! We will have a few presentations from our community and then leave time at the end for anyone else to share, ask questions, or troubleshoot as a group. We'd love to see you there! Join Zoom Meeting https://tessituranetwork.zoom.us/j/89258365401?pwd=bTRnai9JM0gxbkR0V2grUitBRjZjUT09 Meeting ID: 892 5836 5401 Passcode: 517897 Dial by your location +1 301 715 8592 US (Washington DC) Find your local number: https://tessituranetwork.zoom.us/u/kcoX9VPg9DC Tessitura Communityhttps://communitytest.tessitura.com/local_tessitura_user_groups/dc_tessitura_users/f/dc_tessitura_users-forum/32723/tomorrow---analytics-show-tellThu, 13 Apr 2023 17:41:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:dddffb26-253a-4422-b190-0a99e3c92713Hilary JudisJust a reminder that tomorrow (April 14) DCTC will host a virtual Analytics Show & Tell. We'll have have dashboards on Ticket Sales, Marketing, and Fundraising. Timmy from Tessitura will be there to talk about the v16 upgrade. There will also be time at the end to show your own dashboard or ask the group for assistance with an Analytics project you're working on. RSVP in the events area or log on to the zoom at 11 am: Hello DC Tessitura Community! Join us for a virtual meetup featuring an Analytics Show and Tell! We will have a few presentations from our community and then leave time at the end for anyone else to share, ask questions, or troubleshoot as a group. We'd love to see you there! Join Zoom Meeting https://tessituranetwork.zoom.us/j/89258365401?pwd=bTRnai9JM0gxbkR0V2grUitBRjZjUT09 Meeting ID: 892 5836 5401 Passcode: 517897 Dial by your location +1 301 715 8592 US (Washington DC) Find your local number: https://tessituranetwork.zoom.us/u/kcoX9VPg9https://communitytest.tessitura.com/local_tessitura_user_groups/dc_tessitura_users/f/dc_tessitura_users-forum/32461/what-do-you-use-for-pos/84688Wed, 15 Mar 2023 20:22:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:0a313a21-5ef5-4cdc-88eb-0fdfe3781b2cSusan HayesHi there. I spoke to Ron from Kis this morning and discovered they have a fundamental merch sales tool. It could be more robust and appears to have basic functionality. It is currently used for add-on merch sales when selling a ticket. You can use a device and print a receipt. It is limited in scope at this time. For example, you can sell a t-shirt but not an S, M, L, or XL because of the multiple SKUs for one product. They offer only one product photo. The way it was described, in its current state, is a viable POS solution for us now. Discovery is an option.https://communitytest.tessitura.com/local_tessitura_user_groups/dc_tessitura_users/f/dc_tessitura_users-forum/32461/what-do-you-use-for-pos/84647Tue, 14 Mar 2023 19:35:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:ffb013f0-a0bb-4b1d-981d-71d4a2f471a5Jessie BufordVirginia Museum of History & Culture uses SalesVu for our cafe and store. I generally only use the store side of it and it does integrate with Tessitura. This is mostly just copying over membership info so when we type in a member number in the store or when they log in online, they automatically get the member discount. Members do still need a separate login for TNEW and SalesVu which causes a lot of confusion.https://communitytest.tessitura.com/local_tessitura_user_groups/dc_tessitura_users/f/dc_tessitura_users-forum/32461/what-do-you-use-for-pos/84645Tue, 14 Mar 2023 17:43:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:e6d0501d-355d-4ee5-8cb6-4d5fe55f5d66Susan HayesApparently they are from what WWL told me. I will definitely find out the details this week. More options are better for all of us.https://communitytest.tessitura.com/local_tessitura_user_groups/dc_tessitura_users/f/dc_tessitura_users-forum/32461/what-do-you-use-for-pos/84634Tue, 14 Mar 2023 16:13:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:68383f01-24c8-4925-95ee-609249d8c71fShelly Binkley (she/her)Is Kis doing POS now? They are the ones with the self-service ticket kiosk, right?https://communitytest.tessitura.com/local_tessitura_user_groups/dc_tessitura_users/f/dc_tessitura_users-forum/32461/what-do-you-use-for-pos/84633Tue, 14 Mar 2023 16:10:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:68e03b40-e27f-4a87-a660-8e2687a93306Susan HayesHi there. Thank you for starting this thread. We are presently investigating a POS solution, so this is great! Looking at Shopify and realized that the Tessitura relationship is no longer supported. We have part of our business (Joe's Pub) using that product as a quick solution. There was no desire to integrate at the time of implementation. They just wanted an online and social presence. It is working out well for the pub. We discussed reviewing the available reports to see what we can collect information and store in Tessitura. TBD because this team became aware of this last week. I spoke to Sales Vu and needed to further the conversation. There is more to a POS than its out-of-the-box explanation. There is a call scheduled for more creative API-related exploration. Lastly, WWL told me about KisTechnology. Ron Wilson, a former Tessitura staff member, is there now. I have a call with them this week to learn more about the product and what it offers. I will be happy to share all once we have details.https://communitytest.tessitura.com/local_tessitura_user_groups/dc_tessitura_users/f/dc_tessitura_users-forum/32461/what-do-you-use-for-pos/84632Tue, 14 Mar 2023 14:53:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:61354108-7e7f-4fcc-931e-74b9c8c9f23eElena Forbes (Past Member)We're split right now between Square and 1-2 other systems for some of our visual arts materials management, but we're moving into SalesVu so that it all lives in one place. Operationally I agree with Sara--Square has worked well enough for us. It's easy to use, reports have been adequate for our needs, and the system itself requires minimal training, but we've had issues with card readers being spotty from time to time. Our other systems are just old/antiquated--they only work on pre-2010 computers and the versions we have aren't supported by more current operating systems. SalesVu just feels like the best option for us right now.https://communitytest.tessitura.com/local_tessitura_user_groups/dc_tessitura_users/f/dc_tessitura_users-forum/32461/what-do-you-use-for-pos/84617Mon, 13 Mar 2023 20:03:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:aa3a2e69-52b0-46af-b3b8-fe7691b1fb14Sara BroderickWe use Square for our shop and it seems to work well for us. Easy enough for our ushers/volunteers who work in the shop to use and easy to pull reports from and add new things to.https://communitytest.tessitura.com/local_tessitura_user_groups/dc_tessitura_users/f/dc_tessitura_users-forum/32461/what-do-you-use-for-posMon, 13 Mar 2023 17:40:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:4f470a38-1df7-457b-8932-a46c25dd4a3bShelly Binkley (she/her)Question for the group-- What is everyone using for your gift shop POS? Anyone on SalesVu? What are some other options out there? Do you like what you're using? Thanks, Shelly Binkley Business Systems Analyst, Kennedy Center