https://communitytest.tessitura.com/local_tessitura_user_groups/canada-tessitura-user-group/Tessitura members in Canada gather here for Canadian-specific topics, discussions, and event postings.en-USTelligent Community 12 Non-Productionhttps://communitytest.tessitura.com/local_tessitura_user_groups/canada-tessitura-user-group/f/discussions/35569/upcoming-deadlines-for-tlcc-in-washington-d-cWed, 03 Apr 2024 13:01:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:f70939de-bf09-44e1-a8d7-5c1e62613927Stephen Cunningham (he/him)Hello Canadian Community, A couple of deadlines are fast approaching for TLCC in Washington D.C. that I want to make sure you're all aware of. The call for presenters closes on Wednesday, April 10. To learn more and/or submit your session proposals please click here . The scholarship application period closes on Wednesday, April 17. Click here to learn more about scholarships and to apply. Cheers, Steve Cunningham Co-Chair, Canada Tessitura Communityhttps://communitytest.tessitura.com/local_tessitura_user_groups/canada-tessitura-user-group/f/discussions/35421/tlcc-2024-scholarshipsTue, 19 Mar 2024 15:09:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:532b4ddc-1964-4ac5-a55f-93b7c6e2a953Stephen Cunningham (he/him)Hello Canadian Community, In case you missed the email earlier today, Tessitura is offering 10 scholarships for TLCC 2024 in Washington D.C. this summer. For more information, and/or to apply, hop on over here . Note: I will be cross-posting this message in the Southern Ontario Community forum as well. Apologies for those who may receive it twice! Cheers, Steve Cunningham Co-Chair, Canada Tessitura Communityhttps://communitytest.tessitura.com/local_tessitura_user_groups/canada-tessitura-user-group/f/discussions/35238/tlcc-washington-d-c-call-for-presenters/91475Thu, 29 Feb 2024 16:27:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:894b70da-fb80-43f9-ae46-7b1a2d1de281Shannon UrieThanks, Meredith. I'll work with that.https://communitytest.tessitura.com/local_tessitura_user_groups/canada-tessitura-user-group/f/discussions/35238/tlcc-washington-d-c-call-for-presenters/91470Thu, 29 Feb 2024 15:29:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:f24b6291-bac1-435c-9843-aebfdb8faea8Stephen Cunningham (he/him)Thanks Meredith. Very good info!https://communitytest.tessitura.com/local_tessitura_user_groups/canada-tessitura-user-group/f/discussions/35238/tlcc-washington-d-c-call-for-presenters/91469Thu, 29 Feb 2024 15:23:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:a700a053-6a56-49f5-9574-77bccd6e254eMeredith Woolard (she/her)Hi Shannon! So happy to hear that you are considering a session proposal! While the form does not require you to upload any documents, there are several questions to gather more information about your proposal. Here are the questions asked: Basic contact details Session title (working title is OK) List 1-3 learning objectives (after this session, what will attendees know?) Session description What primary interest area is the focus of your session proposal? What other interest areas do you address in your proposal? Session experience level? Session length? (15-20 min OR 45 min OR 60 min) Are you planning to present the proposed session? Or are you submitting on behalf of someone else? Do you plan on attending TLCC Washington DC? Tentative presenters (list 1-2 additional presenters if applicable) Are you interested in presenting this session at other Tessitura or industry events beyond TLCC Washington, DC? Please add any additional information you would like the committee to consider. Hope this is helpful! -Meredith with Tessiturahttps://communitytest.tessitura.com/local_tessitura_user_groups/canada-tessitura-user-group/f/discussions/35238/tlcc-washington-d-c-call-for-presenters/91468Thu, 29 Feb 2024 14:59:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:5ae7f8e5-e910-4d7b-bb92-cc5bef29f94fShannon UrieHi Steve, An FYI that I think Alan Brown (WolfBrown) and I will submit a topic. It's my first time doing a submission. Can you please let me know, when I click through the form, will there be a request to upload a document? I just want to prepare for what will be required. Thanks.https://communitytest.tessitura.com/local_tessitura_user_groups/canada-tessitura-user-group/f/discussions/35238/tlcc-washington-d-c-call-for-presentersWed, 28 Feb 2024 15:45:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:66d07c03-08ed-4a55-94a5-d98c9728d6a2Stephen Cunningham (he/him)Hello Canadian Community, You might have seen this already in an email from Tessitura (or in my post a few minutes ago in the Southern Ontario Community), but in case you missed it, the call for presenters for TLCC in Washington D.C. this summer is now open. It doesn't matter what your experience is with Tessitura. Anyone is welcome to submit presentation proposals. As an added bonus, anyone selected to be a presenter will receive a 25% discount on the conference registration fee, and support will be available to help you prepare your presentation! Session proposals are due by Wednesday, April 10. Learn more and submit your ideas . If you're planning on attending TLCC this summer, please do give presenting some thought. I know there's a lot of you out there with some great ideas and amazing knowledge. Best, Steve Co-Chair, Canada Tessitura Communityhttps://communitytest.tessitura.com/local_tessitura_user_groups/canada-tessitura-user-group/f/discussions/35095/follow-up-from-our-last-meetup-html-templates-presentationFri, 09 Feb 2024 19:51:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:2182c100-2462-421b-8516-8a38c4121151Stephen Cunningham (he/him)Hello all, For those of you attended our Community meetup this past Tuesday, with Ben Pfeifer's presentation on HTML templates, below is Ben's follow up on a couple of the questions that came up. Gift certificates and Html Templates. We now have a recipe book entry for creating gift certificates using HTML Templates. Here in the documentation: https://docs.tessitura.com/Help_System/Tessitura.htm#Recipe%20Books/HTML%20Templates/Gift%20Certificate.htm Can you pull pricing information on the HTML, specifically older prices to show a discount was applied? I would recommend looking at the REST API documentation, specifically the “Performance Prices” model. How do you get to the REST API documentation? The generic one is found here: V15: https://docs.tessitura.com/REST_v151/TessituraService/index.htm V16: https://docs.tessitura.com/REST_v160/Tessitura/api.htm Your specific member organizations’ REST API is found: In the T_DEFAULTS system table. It is the value in the “Rest_Service_URI” row. Infomaker Invoice reports, can HTML templates be used? Currently, there is no plan to use the HTML Templates architecture for Invoice generation. That said, we encourage all member organizations to update any custom Infomaker invoices to SSRS invoices. And if you need help with that list, then Tessitura Consulting Services is an excellent fit. Is the ability to use dynamic data in the subject lines on the roadmap? It is on our radar but not on the roadmap yet. However, there is an Idea on the Ideas board for it. I would encourage anyone that wants that functionality to upvote it: https://community.tessitura.com/ideas/i/ideas/ability-to-add-order-number-in-the-subject-line-of-a-confirmation-email If any of you would like to view the recording of the presentation, you can find here, nationalballet.zoom.us/.../26Y_tPz94YQJ7PjowuU2IDNFRwY1eG4tleZfZ-BUi7vyLSfloIvRwP-LcK9bFtHA.mmWIusrMRlZxfeH_ Passcode: D*bV1Rdy I hope everyone has great weekend! Cheers, Steve Co-Chair, Canada Tessitura Communityhttps://communitytest.tessitura.com/local_tessitura_user_groups/canada-tessitura-user-group/f/discussions/34955/credit-card-chargebacks/91098Thu, 08 Feb 2024 21:47:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:750d225a-5650-4faf-9bcf-83a07551d61fNicki LeGrandHi folks, It looks like CBC has picked up the story here in Winnipeg and will be on the news tomorrow. If anyone is comfortable with us mentioning that your organization is also being effected by chargebacks, please reply here or shoot me an email, nlegrand@rwb.org!https://communitytest.tessitura.com/local_tessitura_user_groups/canada-tessitura-user-group/f/discussions/35079/affinity-community-groups-open-houseThu, 08 Feb 2024 21:45:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:f25ca473-7d02-4d63-afb2-971cbf5c9545Nicki LeGrandHi all! On Wednesday, February 21st at 11:30 am eastern there is going to be a virtual open house about the 5 Affinity Groups. If you're interested in learning more about the other affinity groups it would be a great opportunity! The groups are: LGBTQIA+ Neurodiversity & Mental Wellness People of Color People with Disabilities Women in Tech During this virtual open house, you’ll hear from the Community Chairs of each group (including myself for the Women in Tech group!). We'll share more about their group’s mission, activities, and the inclusive space they foster. Come learn how you can connect with others from similar backgrounds, discover shared interests and find your community within the welcoming affinity groups. We would love to see you there, and you can register using this link: Tessitura Affinity Groups virtual open house (tessituranetwork.com) Thanks!! Nickihttps://communitytest.tessitura.com/local_tessitura_user_groups/canada-tessitura-user-group/c/e/1483Tue, 06 Feb 2024 19:00:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:e34a39a8-39c6-4bed-830e-28d16b2500ddStephen Cunningham (he/him)Hello Canada Community, We're planning to hold our next Community meetup on February 6. We'd like the focus of this meeting to be on Tessitura's HTML Templates functionality. This seemed like a popular topic in our informal poll. If any of you are working with HTML Templates, and would be willing to do a presentation, please let Jen Skelly and myself know. We'd love to hear from you! Zoom meeting details are below. I hope you all have a happy, healthy and safe Holiday season! Cheers, Steve Cunningham& Jen Skelly, Co-Chairs, Canada Tessitura Community Steve Cunningham (he/him) is inviting you to a scheduled Zoom meeting. Topic: Canada Tessitura Community Meetup Time: Feb 6, 2024 02:00 PM Eastern Time (US and Canada) Join Zoom Meeting https://nationalballet.zoom.us/j/89987569504?pwd=ckSkxw4rH3CtBKDcLDKqfFePq8Ha5D.1 Meeting ID: 899 8756 9504 Passcode: 288781 --- One tap mobile +12042727920,,89987569504#,,,,*288781# Canada +14388097799,,89987569504#,,,,*288781# Canada --- Dial by your location • +1 204 272 7920 Canada • +1 438 809 7799 Canada • +1 587 328 1099 Canada • +1 647 374 4685 Canada • +1 647 558 0588 Canada • +1 778 907 2071 Canada • +1 780 666 0144 Canada • +1 564 217 2000 US • +1 646 558 8656 US (New York) • +1 646 931 3860 US • +1 669 444 9171 US • +1 689 278 1000 US • +1 719 359 4580 US • +1 720 707 2699 US (Denver) • +1 253 205 0468 US • +1 253 215 8782 US (Tacoma) • +1 301 715 8592 US (Washington DC) • +1 305 224 1968 US • +1 309 205 3325 US • +1 312 626 6799 US (Chicago) • +1 346 248 7799 US (Houston) • +1 360 209 5623 US • +1 386 347 5053 US • +1 507 473 4847 US Meeting ID: 899 8756 9504 Passcode: 288781 Find your local number: https://nationalballet.zoom.us/u/kAf6qs87khttps://communitytest.tessitura.com/local_tessitura_user_groups/canada-tessitura-user-group/f/discussions/35053/tomorrow-s-community-meetupMon, 05 Feb 2024 15:55:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:4eb3932c-922e-41ae-9808-2cc3388cc842Stephen Cunningham (he/him)Hello all, For those of you attending our Community meetup tomorrow (Feb. 6 at 2pm eastern time), please note the Zoom meeting details below. Tessitura is making an update to the Network website tomorrow which could, momentarily, effect logins tomorrow morning. Although everything will non-doubt be up and running long before our meeting, to be on the safe side, you might want to make note of the Zoom details now. As a reminder, Ben Pfeifer from Tessitura will be giving us a presentation on HTML Templates. It will be a very informative gathering. Looking forward to seeing a lot of you tomorrow! Best, Steve Cunningham Co-Chair, Canada Tessitura Community Steve Cunningham (he/him) is inviting you to a scheduled Zoom meeting. Topic: Canada Tessitura Community Meetup Time: Feb 6, 2024 02:00 PM Eastern Time (US and Canada) Join Zoom Meeting nationalballet.zoom.us/.../89987569504 Meeting ID: 899 8756 9504 Passcode: 288781 --- One tap mobile +12042727920,,89987569504#,,,,*288781# Canada +14388097799,,89987569504#,,,,*288781# Canada --- Dial by your location • +1 204 272 7920 Canada • +1 438 809 7799 Canada • +1 587 328 1099 Canada • +1 647 374 4685 Canada • +1 647 558 0588 Canada • +1 778 907 2071 Canada • +1 780 666 0144 Canada • +1 564 217 2000 US • +1 646 558 8656 US (New York) • +1 646 931 3860 US • +1 669 444 9171 US • +1 689 278 1000 US • +1 719 359 4580 US • +1 720 707 2699 US (Denver) • +1 253 205 0468 US • +1 253 215 8782 US (Tacoma) • +1 301 715 8592 US (Washington DC) • +1 305 224 1968 US • +1 309 205 3325 US • +1 312 626 6799 US (Chicago) • +1 346 248 7799 US (Houston) • +1 360 209 5623 US • +1 386 347 5053 US • +1 507 473 4847 US Meeting ID: 899 8756 9504 Passcode: 288781 Find your local number: nationalballet.zoom.us/.../kAf6qs87khttps://communitytest.tessitura.com/local_tessitura_user_groups/canada-tessitura-user-group/f/discussions/34955/credit-card-chargebacks/90947Wed, 31 Jan 2024 13:54:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:e62b2422-31a3-45f2-812c-a2b0bc5285b0Anastassia LavrinenkoHi Debbie, (Apologies for the late reply). This was something Windcave can turn on quickly and was at no charge to us, as it's part of their services. We did run into an issue where AVS was on but wasn't actually checking anything, which appeared to have been a Tessitura issue, so they fixed that at no cost too. If you do turn on AVS, definitely do some good testing to make sure it's checking for the required information.https://communitytest.tessitura.com/local_tessitura_user_groups/canada-tessitura-user-group/f/discussions/34955/credit-card-chargebacks/90812Thu, 25 Jan 2024 14:32:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:7364bbc5-03b5-4e54-b7b4-93b9de7ee933Debbie WallinHi Anastassia Thank you for your reply. So you are currently using the AVS, it is as simple as turning it on on our TNew setting. Or it is a whole thing that requires the involvement of Windcave and Elavon, or another 3rd party software. And I am thinking there may be a cost for that also. Thanks Debbiehttps://communitytest.tessitura.com/local_tessitura_user_groups/canada-tessitura-user-group/f/discussions/34955/credit-card-chargebacks/90793Wed, 24 Jan 2024 18:53:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:008cba8c-9809-47d4-abda-8b5d88e06225Anastassia LavrinenkoBy the way, we also don't have the "require postal code" and I'm not sure what that means exactly or where that setting lives. The AVS level that we have set doesn't require the patron to enter anything additional on the TNEW payment page or the Windcave payment screen other than the credit card number, expiry date and CVV.https://communitytest.tessitura.com/local_tessitura_user_groups/canada-tessitura-user-group/f/discussions/34955/credit-card-chargebacks/90791Wed, 24 Jan 2024 18:45:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:95879495-164a-432e-b8dc-f21683f40093Anastassia LavrinenkoHi Debbie, We've been having this issue since October. It seems to be tapering off a bit, but we're still getting more disputes that we've ever had. We're on Windcave and Elavon as well. We have CVV required, and we activated the "lax" level of AVS where either the street address or the postal code on the patron's account must match the info on the credit card billing address. We also blocked a handful of countries where some of the disputed credit cards were originated. We've tried a few other risk rules, but had to backtrack because it created more customer service issues than it was worth. For now it seems we've enabled what we can but, as some others said on this thread, it prevents some chargebacks but doesn't eliminate them fully. I had a ticket open with Tessitura about this, which unfortunately dragged on for over a month with unsatisfactory answers, as they didn't see this as big of a problem as we did. Windcave was must more active in helping us to figure out some solutions.https://communitytest.tessitura.com/local_tessitura_user_groups/canada-tessitura-user-group/f/discussions/34955/credit-card-chargebacks/90787Wed, 24 Jan 2024 17:28:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:f8d0f02a-174f-40ad-9618-5889f70e174eMichele KeutschThis is interesting Neil! I've forwarded that link to our team here as we're on Windcave as well. Thanks for this.https://communitytest.tessitura.com/local_tessitura_user_groups/canada-tessitura-user-group/f/discussions/34955/credit-card-chargebacks/90785Wed, 24 Jan 2024 17:13:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:0106f378-dd52-4bc0-8853-263aeb34aae6Manda KennedyIt's been a while, but we found that requiring the postal code exact match with AVS quickly caused more problems than it solved. I don't know if Windcase handles Canadian codes better now, but even still, the number of our existing patrons who inputed their own postal codes incorrectly was quite surprising. When we have these situations come up now the account gets a Suspected 3rd Party Reseller constituency and will no longer receive valid PAH tickets. It's still whack-a-mole. Just slows them down a bit. Hope to hear some better solutions in this thread.https://communitytest.tessitura.com/local_tessitura_user_groups/canada-tessitura-user-group/f/discussions/34955/credit-card-chargebacks/90784Wed, 24 Jan 2024 17:06:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:8a390dcb-497e-4fd9-b3e1-bdadfb99c2c6Debbie WallinHi Michele Thank you for your response, I have also opened a ticket with Tessitura to see what they suggest, so I will also update with they info that they have. We also do not have AVS enabled. We did try it quite a few years ago, but they were having issues with the Canadian Postal Code at the time. We also have international students making purchases and AVS could not recognize the address. So I am hoping that they have improved AVS, are there any other Canadian Organizations using AVS and do you have any issues with it. Thank you and look forward to hearing more Debbiehttps://communitytest.tessitura.com/local_tessitura_user_groups/canada-tessitura-user-group/f/discussions/34955/credit-card-chargebacks/90783Wed, 24 Jan 2024 17:06:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:4a20efbe-6b23-4570-b21c-9025d9d48ab3Neil BowenHi Debbie, We're also having this issue. We have CVV active but not AVS. But in talking to other orgs, it doesn't seem that AVS has much effect. So, we're in the process of setting up 3DS (3D Secure) from Windcave ( Windcave | 3D Secure | EFTPOS | Payment Gateway | Online Credit & Debit Card Processing ) to see if it helps. Although it requires some information from Elavon that seems tricky to get.